The Company

Galvion designs, develops, and manufactures ballistic helmets and dynamic power and data management solutions for the modern battlefield. We are a passionate, global, and fast-paced team working with several strategic partners and are committed to enhancing the overall agility and survivability of the modern warfighter and tactical operator.

THE OPPORTUNITY

Reporting to the Chief Revenue Officer (CRO), the Senior Director, Domestic BD & Sales is responsible for commercial off the shelf product revenue, in addition to overall revenue generation in the US. Having responsibility for managing the Domestic US sales team, the Senior Director will develop the strategy and tactics to drive demand with Galvion’s customers, while developing the necessary tools to train, recruit and report on Galvion’s revenue generation activities. Working closely across all three lines of business, as well as collaborating with the International BD and Sales team for Strategic captures and FMS/FMF opportunities, this role will also be responsible for the annual bookings and revenue pipeline and forecast throughout the calendar year for the US market.

DUTIES & RESPONSIBILITIES

• Responsible for leading, motivating and managing the domestic BD and sales team.
• Lead the domestic sales strategy, cultivate clients, and increase customer intimacy, solution, and proposal development delivery for the designated territory.
• Assist in the development and delivery of a comprehensive Country plan to grow revenue, accelerate customer adoption, and develop long-term strategic relationships with key accounts.
• Works closely with marketing and lines of business to develop the tools, materials, and programs to achieve Galvion’s revenue targets.
• Be an effective conduit between the front-end BD & Sales team and the CRO, Sales Operations, marketing, and program management.
• Own the domestic US value proposition for Galvion across DoD, Federal and State/Local agencies/offices.
• Work with the VP B2B, to inform and tactically execute the overall partner strategy for each customer channel and ensure the proper programs/opportunities are in place to successfully deliver against Galvion’s corporate objectives.
• Collaborate with the CRO to create measurable and high impact sales enablement strategies and deliverables, that create market expansion and increase customer satisfaction.
• Enable the team to continuously develop new opportunities that directly lead to new revenue for Galvion.
• Implement sales and product training initiatives that will help grow and educate the Domestic BD & Sales team.
• Effectively manage the Domestic Pipeline, and its growth, through accurate recording of all sales and prospecting activities for the team.
• Work with the CRO and Sales Operations to properly forecast annual and quarterly bookings and revenue targets.
• Develop and maintain an expert knowledge of the market, competitors, and products.
• Communicate product, special developments, information, or feedback gathered through field activity to the CRO and the Director, Technical BD for future product development.
• Meet or exceed monthly, quarterly, and yearly revenue targets.
• Exceptional presentation and negotiation skills
• Perform other duties as assigned.

Knowledge, Skills & Experience Requirements

• Deep knowledge of US DOD missions and acquisition processes across services (Army, Air Force, Navy, Marine Corps, USSOCOM, and others). Knowledge of other Federal agencies and Law Enforcement agencies at State, Local and Federal is desirable.
• 10 years Business Development and Sales experience demonstrating growth within the Galvion targeted customer groups.
• At least 3 years’ experience of leading a high performing BD & Sales team.
• Experience in the Dismounted Soldier systems domain desirable but not essential, however DoD Sales experience is mandatory.
• Experience in selling both products and system solutions.
• Effectively manage BD & Sales resources to deliver maximum return on investment.
• Ability to coach and educate Domestic BD & Sales team through best practices and lessons learned initiatives.
• Ability to build strong internal and external relationships.
• Ability to build relationships and use extant relationships to grow Galvion position with Primes, OEMs, and Integrators within the US market.
• Experience with GO/NO-GO decision-making processes.
• Strong communication and collaboration skills across multiple geographical locations, cultures, and diverse organizations.
• Able to remain positive and confident in times of pressure.

Work environment

• Remote based
• Travel required (at least 30% annually) within the US & Canada predominantly. Some International travel may be required infrequently.

THE TEAM

You will work with a team of passionate and driven individuals who are making a difference for our modern-day war fighters, law enforcement, and EMS.

Galvion provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Galvion complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The Company

Galvion designs, develops, and manufactures ballistic helmets and dynamic power and data management solutions for the modern battlefield. We are a passionate, global, and fast-paced team working with several strategic partners and are committed to enhancing the overall agility and survivability of the modern warfighter and tactical operator.

THE OPPORTUNITY

The Sales Support Manager will play a vital role in supporting our sales team and ensuring efficient operations throughout the sales process. Primary responsibility will be to provide support to the Revenue team, facilitate communications between various departments and ensure exceptional customer service. This person will lead and oversee ongoing improvement initiatives, as related to enhancing the customer experience. Additionally, this person is responsible for the day-to-day management and coaching of the Sales Support Team. The expectation is to be in office 2-3x per week and some travel to Montreal and Newport, Vermont.

WHAT YOU WILL BE DOING

People:

• Lead the sales support team in promptly addressing all incoming customer requests, ensuring accurate processing and maintaining effective external communications.
• Provide comprehensive training for the Sales Support Team and ensure relevant departments are kept up to date on all changes and updates.
• Collaborate with Accounts Receivable to ensure timely receipt of customer payments.
• Assist Compliance with contracts.
• Oversee hiring and training of new staff.

Process:

• Manage the order fulfillment process from quote to delivery.
• Run order backlog and shipping reports to ensure on-time and accurate delivery targets are understood by respective facilities and sales.
• Adhere to domestic and international export regulations as needed.
• Run weekly order book review meeting with Operations.
• Participate in ongoing efforts to establish processes and best practices for all lines of business to improve customer service performance.
• Create and maintain work instructions for all lines of business.
• Manages the Sales Sample and T&E process.
• Other duties as assigned.

Performance:

• Manage customer feedback data post sales and provide feedback to sales and business units.
• Provides subject matter expertise on ERP systems to team members.
• Manage and train end users on Service Cloud.
• Provide recommendations to improve Service Cloud process
• Ensure process meets ISO standards and prepare for yearly audit.
• Establishes and runs KPI’s for the sales support team.

Knowledge, Skill & Experience Requirements

• Bachelor’s degree in Business or related field or equivalent combination of education and experience.
• 5 to 7 years’ experience in Sales Support.
• Management experience required.
• Working knowledge of international compliance and shipping regulations.
• Keen ability to analyze problems, gathers pertinent data, and recognize/recommend solutions.
• Excellent interpersonal and customer service skills.
• Independent, self-motivated, and ability to work efficiently under tight deadlines.
• Advanced skills in Microsoft Excel required. Proficiency in Word, PowerPoint, OneNote .
• Experience with ERP systems (Syteline preferred) and CRM tools such as Salesforce.
• Maintain professionalism and good working relationships with others.
• Military experience is a plus.
• Commutable distance to Marlborough, Massachusetts would be ideal

THE TEAM

You will work with a team of passionate and driven individuals who are making a difference for our modern-day war fighters, law enforcement, and EMS.

Galvion provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Galvion complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The Company

Galvion designs, develops, and manufactures ballistic helmets and dynamic power and data management solutions for the modern battlefield. We are a passionate, global, and fast-paced team working with several strategic partners and are committed to enhancing the overall agility and survivability of the modern warfighter and tactical operator.

THE OPPORTUNITY

The Sales Support Manager will play a vital role in supporting our sales team and ensuring efficient operations throughout the sales process. Primary responsibility will be to provide support to the Revenue team, facilitate communications between various departments and ensure exceptional customer service. This person will lead and oversee ongoing improvement initiatives, as related to enhancing the customer experience. Additionally, this person is responsible for the day-to-day management and coaching of the Sales Support Team. The expectation is to be in office 2-3x per week and some travel to Montreal and Newport, Vermont.

WHAT YOU WILL BE DOING

People:

• Lead the sales support team in promptly addressing all incoming customer requests, ensuring accurate processing and maintaining effective external communications.
• Provide comprehensive training for the Sales Support Team and ensure relevant departments are kept up to date on all changes and updates.
• Collaborate with Accounts Receivable to ensure timely receipt of customer payments.
• Assist Compliance with contracts.
• Oversee hiring and training of new staff.

Process:

• Manage the order fulfillment process from quote to delivery.
• Run order backlog and shipping reports to ensure on-time and accurate delivery targets are understood by respective facilities and sales.
• Adhere to domestic and international export regulations as needed.
• Run weekly order book review meeting with Operations.
• Participate in ongoing efforts to establish processes and best practices for all lines of business to improve customer service performance.
• Create and maintain work instructions for all lines of business.
• Manages the Sales Sample and T&E process.
• Other duties as assigned.

Performance:

• Manage customer feedback data post sales and provide feedback to sales and business units.
• Provides subject matter expertise on ERP systems to team members.
• Manage and train end users on Service Cloud.
• Provide recommendations to improve Service Cloud process
• Ensure process meets ISO standards and prepare for yearly audit.
• Establishes and runs KPI’s for the sales support team.

Knowledge, Skill & Experience Requirements

• Bachelor’s degree in Business or related field or equivalent combination of education and experience.
• 5 to 7 years’ experience in Sales Support.
• Management experience required.
• Working knowledge of international compliance and shipping regulations.
• Keen ability to analyze problems, gathers pertinent data, and recognize/recommend solutions.
• Excellent interpersonal and customer service skills.
• Independent, self-motivated, and ability to work efficiently under tight deadlines.
• Advanced skills in Microsoft Excel required. Proficiency in Word, PowerPoint, OneNote .
• Experience with ERP systems (Syteline preferred) and CRM tools such as Salesforce.
• Maintain professionalism and good working relationships with others.
• Military experience is a plus.
• Commutable distance to Marlborough, Massachusetts would be ideal

THE TEAM

You will work with a team of passionate and driven individuals who are making a difference for our modern-day war fighters, law enforcement, and EMS.

Galvion provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Galvion complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.