Prompt is revolutionizing healthcare by delivering highly automated and modern software to rehab therapy businesses, the teams within, and the patients they serve. As the fastest growing company in the physical therapy EMR space and the new standard in healthcare technology, we’re looking to bring on an EDI Enrollment Specialist to help contribute to the continued growth of our EDI/ERA Department.

This role is an unprecedented opportunity to have an immense impact in our industry leading EDI/ERA Department that ranks 71 Net Promoter Score points higher than our competition (in other words, people love Prompt). We’re looking for who is extremely organized and thorough and can ensure successful completion of enrollments for clients as they onboard to their new EMR.

Why work for Prompt?

• BIG CHALLENGES: Here at Prompt, we are solving complex and unique problems that have plagued the healthcare industry since the dawn of time.
• TALENTED PEOPLE: Prompt didn't happen by chance, it's a team of incredibly talented and proven individuals who all made their mark before joining forces to build the greatest software on the planet for physical, occupational, and speech therapists.
• HEALTHY APPROACH: This isn't an investment bank, we work long hours when it's needed, but at Prompt you own your workload and the entire organization takes a liking to smart work (over hard work)
• POSITIVE IMPACT: Prompt helps outpatient rehab organizations treat more patients and deliver better care with less environmental waste. That means less surgery and less narcotic-based pain treatment, all while turning a paper-heavy industry digital. We aren't enthralled with patting ourselves on the back everyday, but it does feel good :)

The Role:

Our expectation of this role is that you become a major contributor in assisting our clients on their enrollment process from start to finish.

Key Responsibilities:

• Meet with clients to help determine all the payers they will need to be enrolled with
• Create EDI Master List that organize all enrollments Prompt will be responsible for and all of the enrollments (and their instructions) that the customer will need to perform
• Complete drafts of all EDI enrollments and seek approval from customer for submission
• Obtain signature from clients on all EDI enrollment forms
• File the enrollment forms payers and clearinghouse as needed
• Work with the client to fill out all the forms in which they are responsible to complete, submit and follow up with
• Ensure sure the client fills out all the forms
• Email/Call to follow up on all filings at recurring intervals
• Learn and leverage our helpdesk software in order to file and follow up on enrollments and communicate with customers
• During times where enrollments are complete, cross train with EDI analysts on how to be an effective contributor to the general help desk software conversation queue

Minimum Requirements:

• Working knowledge of X12 Manual (837P, 837I, 835, 276, 277)
• Experience performing Healthcare EDI/ERA enrollment process from start to finish for Part A and/or Part B facilities
• Experience as EDI Enrollment specialist and/or credentialing specialist, completing enrollment process from start to finish
• Clear and effective communicator with excellent verbal and written skills
• Demonstrated extreme attention to detail and organizational skills
• Ability to meet deadlines with a strong sense of urgency
• Excellent troubleshooting and analytical skills
• Self-motivated with the ability to multitask and work independently as well as in a team setting.

Nice-to-have Qualifications:

• Prior startup and/or B2B SaaS technology organization experience
• Experience in any function of clinical development or medical billing operations (clinical operations, data management, biostatistics, system management, information management, medical monitoring, RCM follow up, claim review and submission, etc.)
• Experience with Zendesk or similar customer support software
• Experience with healthcare data/systems, ideally clinical/operational clinical trial data/systems
• Knowledge of e-clinical systems and technologies (e.g. EMR, RTM, HEP, CRM, HIEs, etc)

Perks - What you can expect:

• Competitive salaries
• Remote environment
• Potential equity compensation for outstanding performance
• 401k
• Health Insurance Benefits
• Generous PTO
• Company-wide sponsored lunches

Prompt Therapy Solutions, Inc is an equal opportunity employer, indiscriminate of race, color, religion, ethnicity, ancestry, national origin, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, disability, medical condition, or any other protected characteristic. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Prompt Therapy Solutions, Inc is an E-Verify Employer.

Job Title: Senior Software Engineer

Prompt is revolutionizing healthcare by delivering highly automated and modern B2B enterprise software to rehab therapy businesses, the teams within, and the patients they serve. We have established ourselves as the go-to platform in the space, are setting a new standard in healthcare technology, and rapidly growing our market share. We are identifying new challenges across outpatient therapy and the healthcare space at large everyday and we’re looking to bring on Senior Software Engineers to join our powerful and talented engineering team as we look to tackle these new opportunities.

Why work for Prompt?

• Big Challenges: Here at Prompt, we are solving complex and unique problems that have plagued the healthcare industry since the dawn of time.
• Talented People: Prompt didn't happen by chance, it's a team of incredibly talented and proven individuals who all made their mark before joining forces to build the greatest software on the planet for rehab therapists.
• Healthy Approach: This isn't an investment bank. At Prompt you own your workload and the entire organization takes a liking to smart work (over hard work).
• Positive Impact: Prompt helps outpatient rehab organizations treat more patients and deliver better care with less environmental waste. That means less surgery and less narcotic-based pain treatment, all while turning a paper-heavy industry digital.

Responsibilities

• Influence Engineering team strategy and product architecture
• Create technical specifications for up and coming features
• Oversee engineering grooming sessions and delegate feature development estimations
• Mentor up and coming engineers
• Develop new features for the Product
• Participate and contribute to the Code Review process
• Engage in Design Reviews, Product Retrospectives, and other team based ceremonies
• Conduct technical interviews with candidates to help build the Prompt Team

Qualifications

• 5+ years of experience of software development experience with a focus on Full Stack web development
• Strong communication skills and the ability to comfortably articulate you thoughts and decisions
• Desire to contribute to the growth of the product, team, and direction of Prompt Therapy Solutions Inc.
• A working knowledge of the technologies listed below
• Enterprise engineering experience preferred
• MVC architecture experience preferred

Technology

• Please have a working knowledge of PHP, Laravel, Vue.JS, and MySQL or any equivalent (Ruby, Node.JS, React, Angular, Ember, Postgres, MSSQL, etc.)
• Please only apply if you are interested in a heavy code contribution role as we are not looking for engineering managers at this time although if desired growth opportunities are present in the years to come

FAQ’s

You might want to know…

• Do I have to come to an office to do a job that is accomplished on a computer?
  No. This is a 100% remote position. Wear sweatpants, put your feet up, listen to music, whatever you fancy is.
• Will I be working under a non-technical, slightly irritating "product manager"?
  No. Come join our team of highly skilled and proven engineers.
• Do I have to install a time tracker on my computer because you do not trust my work ethic?
  No. Prompt employees work around U.S. business hours in order to promote collaboration and communication. You’d be expected to do the same within reason (and without time trackers). We are flexible and prioritize actual output over how long something took.
• Will I be working on tedious projects that never make it to production?
  No. We don't have time to waste, your work in the first quarter here will be in the product, we 100% guarantee it.
• Will the hiring process be dragged out?
  No. You will hear back quickly and the interviewing process is efficient and effective.
• Is Prompt growing quickly?
  Yes. Over the past several years Prompt has rapidly emerged from a successful startup to the new industry standard in the rehab therapy software space providing “EMR 2.0” technology that handles every aspect of running a rehab therapy practice, optimizing and automating each role in the business.
  
  

  Prompt Therapy Solutions, Inc is an equal opportunity employer, indiscriminate of race, color, religion, ethnicity, ancestry, national origin, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, disability, medical condition, or any other protected characteristic. We celebrate diversity and are committed to creating an inclusive environment for all employees.
  Prompt Therapy Solutions, Inc is an E-Verify Employer.

Senior Enterprise Billing Success Manager (B2B SaaS)

Prompt is revolutionizing healthcare by delivering highly automated and modern software to rehab therapy businesses, the teams within, and the patients they serve. As the fastest growing company in the therapy EMR space and the new standard in healthcare technology, we’re looking to bring on a Senior Enterprise Billing Success Manager (BSM) who will serve as a Prompt billing expert to customers via our support channel and during customer onboarding and will be an integral part of our BSM team.

This role is an unprecedented opportunity to have an immense impact on our industry leading Customer Success Team that ranks 71 Net Promoter Score points higher than our competition (in other words, people love Prompt). We’re looking for someone scrappy, willing to bring new ideas, take on big challenges, and is into doubling down on what works.

We’re doing something special here and this role will be critical in taking Prompt to the next level.

Why work for Prompt?

• BIG Challenges: Here at Prompt, we are solving complex and unique problems that have plagued the healthcare industry since the dawn of time.
• Talented People: Prompt didn't happen by chance, it's a team of incredibly talented and proven individuals who all made their mark before joining forces to build the greatest software on the planet for rehab therapists.
• Healthy Approach:This isn't an investment bank, we work long hours when it's needed, but at Prompt you own your workload and the entire organization takes a liking to smart work (over hard work).
• Positive Impact: Prompt helps outpatient rehab organizations treat more patients and deliver better care with less environmental waste. That means less surgery and less narcotic-based pain treatment, all while turning a paper-heavy industry digital. We aren't enthralled with patting ourselves on the back everyday, but it does feel good :)

The Role:

Our expectation of the role is that you will become an expert on the Prompt platform in order to provide support and process implementation to the enterprise billing clientele who use Prompt. You will work with both third-party billing organizations who provide billing services for Prompt clients in-house billing teams. You play an essential role in driving the overall success of our clients by helping teams implement best practices and find creative solutions to meet their unique needs. You will take on challenges as needed meeting with clients of all sizes where escalated issues arise, reporting or accounting expertise is required, or various other needs surface..

Key Responsibilities:

• Onboard enterprise billing teams to train their entire RCM staff on billing best practices and support their smooth transition onto the platform
• Assist sales as needed on the sales cycle for enterprise prospects
• Assist in teaching submission, posting, invoicing, AR, etc best practices on Prompt to enterprise teams, and teams of other sizes as needs arise
• Have a deep knowledge of Prompt Reporting, Industry Accounting and AR practices, and understanding of Excel and data analysis functions
• Provide reporting training to teams of all sizes, particularly in the areas of accrual accounting, AR reporting, and RCM KPI data
• Support client accounting and finance teams in learning to obtain necessary reporting from the Prompt reporting suite
• Have a deep knowledge of the full revenue cycle and a baseline understanding of the role EDI/ERA plays.
• Build relationships with enterprise billing teams
• Understand unique team needs to help configure and develop workflows with their new EMR/PM system
• Develop and maintain a deep understanding of our product offerings to effectively respond to incoming customer inquiries across our single-channel support system
• Promote customer satisfaction and loyalty by understanding each customer’s unique (and evolving) needs, delivering value, and exceeding expectations
• Provide guidance and expertise to billing success managers and interdepartmental partners
• Provide expert support to the sales team as needed

Minimum Requirements:

• Must have a Bachelor's degree in Finance, Accounting, or Business or CPA, CFA, or similar
• Must have 5+ years in the medical billing industry, PT/OT/SLP experience is strongly desired
• Must have experience working in or with enterprise sized RCM companies with 100 or more therapists preferably in a success role or RCM leadership role
• Must have a solid understanding of fundamental accounting concepts
• Strong technical skills
• Highly Proficient in MS Excel
• Understanding and learning software is a passion of yours
• Possess strong written and verbal communication skills
• Ready to embrace a fast-paced environment, with occasional requirements to work beyond standard hours
• Prepared to grow very quickly into your role and take on greater responsibilities as needed
• Able to work independently with minimal direction and oversight

Perks - What you can expect:

• Competitive salaries
• Remote environment
• Potential equity compensation for outstanding performance
• 401k
• Health Insurance Benefits
• Generous PTO
• Company-wide sponsored lunches

Prompt Therapy Solutions, Inc is an equal opportunity employer, indiscriminate of race, color, religion, ethnicity, ancestry, national origin, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, disability, medical condition, or any other protected characteristic. We celebrate diversity and are committed to creating an inclusive environment for all employees.