Job Description

You will partner with the SVP | GM Digital Financial Products to manage and execute operational processes and procedures for Experian Consumer Services (ECS) programs.  This will include supporting existing and new products/features in the financial services industry, assisting with strategy development and execution, working with current and new operational partners; bringing a keen focus on operational excellence, legal, regulatory, and compliance implementation.

What you’ll be doing

• Drive coordinated efforts for complex programs in defined timelines to achieve specific operational business goals for Experian Smart Money, an award winning credit building checking account and debit program from Experian Consumer Services
• Build business strategy to drive desired business outcomes
• Develop, implement and optimize operational processes and procedures for maximum efficiency and effectiveness to support core financial services products
• Evaluate operational program processes, identify action items, dependencies and risks to implement sustainable and scalable solutions
• Serve as SME for all operational processes across Experian programs, in support and collaboration with key partners and stakeholders – internal and external
• Monitor, analyze and document performance of external partners via KPIs and SLAs, to support day-to-day operations, ensuring contractual obligations are met or exceeded
• Partner cross-functionally with Experian teams (product, tech, marketing, CS, risk & compliance, legal and business leaders) to establish and align on deliverables
• Focus on continuously delivering business and operational value - track, trend, analyze business metrics to drive actionable operational improvements and enhancements

Qualifications

• Progressive experience with a results-oriented growth company, in consumer financial services products
• 8+ years of financial services, payments, financial institutions, Fintech experience with expertise in fulfilling operational and regulatory requirements
• Deep understanding of financial services industry operations, systems and ecosystem players
• World class operator with superior attention-to-detail with the ability to multi-task and prioritize well in a fast-paced, dynamic work environment
• Passion for customers, customer experience and customer advocacy
• Strong communication skills and high degree of personal excellence
• Team player and individual contributor
• High personal integrity, energy, stamina and work ethic
• Sense of humor and sense of adventure – desire to change the status quo and execute a vision

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Job Description

The Principal Engineer will play a key role in leading the Architecture, Design and Development of key initiatives within the Marketplace domain in Experian Consumer Services. Direct to Consumer Marketplace is one of the fastest growing areas with Experian and we are looking for a technology leader who thrives in a fast-moving environment. The candidate will work very closely with product owners, architects, and engineering teams to deliver high quality, scalable, cloud-based technology solutions.

Ideal candidate will be a hands-on Engineer, who has deep expertise in the design and development of highly scalable cloud-native Java platforms; able to spend 80% of their time in architecture, design and development of enterprise grade software, and other 20% of their time in leading, mentoring other engineers on the team.

Key Responsibilities:

• Lead the Sizing, Design, Development and Testing of key programs within Marketplace Engineering
• Guides the development of technical solutions that are built for quality, scale and performance. 
• Design, Development and Testing of core components and Microservices within Marketplace Engineering
• Participate in code and design reviews to minimize rework and catch issues early in the process.
• Coach and support engineers on the team, with a strong focus on feedback and growth
• Drive hiring, training, career plans, and performance reviews for the engineering team
• Collaborate with the business, product management and PMO on product roadmaps and quarterly planning sessions.
• Ensure stable Production operations with focus on uptime, performance and reliability.
• Drives a continuous learning culture to help guide continuous improvements.
• Provides leadership on Lean/Agile principles and development practices.

Qualifications

• 12+ years of experience designing and building customer-facing distributed web services and APIs. (REST, GraphQL, etc.)
• MS in Computer Science or related field preferred or equivalent amount of experience, knowledge, and skills.
• Understanding and experience designing systems which are deployed in cloud-based containerized environments and orchestration solutions.
• In-depth understanding of Microservices, Event streaming, Data pipelines, and associated frameworks in a low latency environment.
• Experience building end to end observability dashboards using Splunk, Datadog, etc.
• Hands-on experience engineering solutions within the AWS ecosystem
• Strong database programming skills, preferably in both SQL and NoSQL Databases
• Proven experience in building, leading and inspiring high functioning technology teams.
• Ability to quickly learn & master new business domains to drive the right design and decisions
• Able to work in a fast paced and dynamic environment and achieve results amidst constraints.
• Deep understanding of design and software engineering practices, design principles and patterns and unit testing.
• Proven experience working in an Agile/Scrum environment.
• Architect and design leading solutions with a strong focus on security.

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Job Description

Role Summary

• Bring on new business partnerships and growing existing partnerships within the Advanced TV vertical at Experian
• Manage the ATV pipeline/forecast by understanding where your business is and what opportunities are up and coming
• Anticipate client needs and industry trends to determine how to bundle products and build solutions to meet client requirements to expand their relationship with Experian
• Be the client’s go-to thought leader on Advanced TV strategy. Help the client with data quality best practices and address gaps/opportunities
• Provide voice of customer and client feedback to internal stakeholders to help continuously grow Experian’s TV products and solutions
• Client liaison to Experian internal teams (Marketing, Product, Privacy & Compliance, Contracts, etc.)
• Work with Client Success Manager to generate new business within existing relationships by up-selling and cross-selling other product categories
• Provide customer intelligence to sales and marketing functions to position our offerings effectively

Qualifications

What you'll bring

• Thrive in an environment where you have multiple clients across the sell-side business
• Managing partnerships and creating opportunities to expand both the human and the commercial relationship comes second nature 
• You’re a self-starter, love balancing your own priorities, and excel in managing expectations internally and externally to ensure deadlines are met 
• Ability to build a strong pipeline, managing a book of business > 7 figures
• You love to raise your hand and take on new opportunities and challenges
• You work well with others understanding each member of the team provides value add to our clients
• You love to collaborate with multiple teams internally and externally 
• You’re curious and always looking to stay ahead of the trends in the ad-tech/mar-tech ecosystem 
• Experience working across the LUMAscape, including but not limited to DSP’s, Data Marketplaces, Social Platforms, ATV and beyond 
• Experience working with Advanced TV partners (Network Groups, MVPD’s, CTV/OTT, SSP’s)
• Bachelor’s Degree from a four-year university 
• Ability to travel 30% (client meetings, internal events and networking)
• 5-10 years advanced advertising experience required; Minimum 5 years’ as an experienced Account Executive. 

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Job Description

This exciting role is an important part of our Experian HR team!

The HR Associate has an important role in delivering an excellent experience to our employees and managers, providing advice on HR policies, procedures and fulfilling requests.

If you are passionate about creating a great employee experience, this role is for YOU! We can offer you interesting career paths as an HR Generalist, HR Analyst and HR Service roles. As we grow, you can build and grow your career with us. 

What you’ll be doing

• The HR Associate is the first point of contact for employees where self-service is either unavailable or where the query cannot be resolved through self-service channels available. The HR Associate  provides answers to frequent questions related to e.g., HR policies, processes and systems and executes  transactions unavailable through self-service. Complex queries may need to be escalated to specialists.
• Complete requests from employees, creating written documents when required to meet regional laws or compliance.
• Be part of the team in planning and directing the establishment and administration of HR Shared Services in recruitment, staff processes, employee records and organizational change; assisting in developing appropriate systems and processes.
• Following process mapping and ensuring standard practices are implemented.
• Provides regional support to the various HR Departments and be involve in developing processes and tools which facilitate the quality of administration.
• Meets defined SLA metrics for providing accurate, consistent, and timely services.
• Provide timely and effective services in various functions/ areas of HRSS in meeting the business needs and that of its stakeholders; ensure that HRSS meets or exceeds customer requirements.
• Documenting inquiries through ticketing and case management solution
• Leverage data insights to continuously monitor effectiveness of service delivery and to elevate the employee experience.
• Responsible for identifying service issues, proactively proposing improvements, and leading or supporting the implementation of changes.

Qualifications

More about you:

• Preferably 2 – 3 years’ experience as a HR Generalist
• Be passionate and proud of delivering a great customer experience  -delighting our employees & manages
• Experience in a HR Shared Services/ Delivery Center environment would be an added advantage
• Good command of the English Language; in both written and oral communication
• Computer savvy in using MS Office; with knowledge of Oracle an added advantage
• Meticulous and have an eye for detail and data accuracy
• Possess good team spirit and ability to work independently
• Systematic with ability to initiate process improvements and “challenge” current practices and bring the necessary support to its stakeholders

What we are looking for:

• A growth mindset and a desire to challenge established practices
• Skilled in collaboration amongst wider teams, passionate about empowering solutions to maximize performance
• Resilient and able to work under pressure to deliver a pragmatic solution
• Creative thinking, using agile methods and innovative approaches to tackle complex problems and to deliver insightful, practical, and sustainable solutions
• Analytical, meticulous with a passion for data
• Always focused and outcome driven as well as champion our values

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Job Description

As a Site Reliability Engineering Manager, you will lead a global team of talented SREs in the development, deployment, and continuous improvement of our Cyber Threat Detection Pipeline. You will leverage cutting-edge technologies such as Splunk Enterprise Security, Exabeam Advanced Analytics (UEBA), Security Data Lakes (e.g., Data Bricks or Snowflake), and Cribl for log ingestion. Your leadership will ensure the delivery of a scalable, efficient, and highly reliable Threat Detection Engineering platform. 

Key Responsibilities: 

• Lead and mentor a global team of SREs in the design, implementation, and maintenance of our Threat Detection Pipeline. 

• Drive the adoption of best practices in security engineering, including secure coding, security testing, and operational incident response. 

• Collaborate with cross-functional teams to identify, assess, and ingest new log sources in to the detection pipeline. 

• Drive the adoption and implementation of Detection as Code principles, leveraging CI/CD pipelines to automate the deployment and management of detection rules and platform configurations, ensuring fast, reliable, and consistent updates across our environment. 

• Implement and maintain the platform's configuration via Infrastructure as Code (IaC) using tools such as Ansible and Terraform, ensuring that our security infrastructure is scalable, reproducible, and manageable through code. 

• Manage the full lifecycle of security tools and platforms, including evaluation, selection, implementation, and optimization. 

• Ensure the reliability, availability, and performance of the Threat Detection Pipeline through proactive monitoring and continuous improvement initiatives. 

• Stay abreast of the latest security trends, threats, and technologies to continuously enhance our security posture. 

• Foster a culture of innovation, encouraging the team to explore new technologies and approaches that enhance our security capabilities. 

• Develop and manage the security engineering data storage and compute budget, ensuring effective allocation of resources through management of the data lifecycle. 

• Prepare and present reports on the team's progress, operational incidents, and other relevant metrics to senior management. 

Qualifications

• Extensive Experience: At least 10 years of experience in the SRE field preferably supporting a Cyber Threat Detection function, with a minimum of 3 years in a leadership or managerial role overseeing a team. 
• Scripting and Automation Proficiency: Demonstrated expertise in scripting and automation with a strong proficiency in either Python or Golang, enabling the development of efficient, scalable security solutions. 
• CI/CD and Infrastructure as Code: Solid understanding and hands-on experience with CI/CD concepts, specifically relating to Infrastructure as Code, utilizing platforms such as Github or Bitbucket to automate and streamline security operations. 
• System Administration Skills: Experienced in system administration across various operating systems, including Linux, and Windows, with an emphasis on securing and maintaining robust IT environments. 
• Network Forensics and Event Management: Proficiency in network forensics, including logging and event management, with a focus on identifying, analyzing, and mitigating network-based threats. 
• Defensive Network Infrastructure Knowledge: Deep understanding of defensive network infrastructure, whether from an operations or engineering perspective, including the design and implementation of secure network architectures. 
• Security Technologies Expertise: In-depth knowledge of network and host security technologies and products, such as firewalls, network IDS, and scanners, with a commitment to continuously improving these skills. 
• Security Monitoring Technologies: Experience with security monitoring technologies, including but not limited to WAF, Web Proxies, UEBA, and DLP, to detect, prevent, and respond to security incidents. 
• MITRE ATT&CK™ Framework Understanding: Strong understanding of the MITRE ATT&CK™ framework, cyber threat landscapes, attack vectors, and threat actors, enabling informed decision-making and strategy development. 
• Cybersecurity Framework Familiarity: Familiarity with common cybersecurity frameworks, such as NIST, or other leading practices and industry standards, to guide the organization's security practices and policies. 
• Relevant Security Certifications: Possession of relevant security certifications, such as CISSP, GCIH, GCIA, or similar, is highly desirable, demonstrating a commitment to professional development and expertise in the field. 

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Job Description

The Business Analyst II (BAII) will be part of the Experian Commercial Data Assurance team that support the build & deployment, automation, and orchestration of tasks to build and enhance dashboards with actionable metrics for monitoring the health of businesses in our public cloud environment. The BAII will code to create business metrics, work with associates in agile teams and deliver high quality solutions as part of the Data Assurance team. BAII will need to have a strong desire to develop and automate process improvements in Python. Data Assurance’s goal is to assess and improve business data maintenance processes, providing actionable metrics for monitoring the health of BIS data.

Responsibilities: 

• Create and maintain dashboard programs within AWS environments
• Identify opportunities to improve / enhance via scripting, process orchestration and automation
• Works with business and technical users to understand their priorities and application requirements. Negotiates and documents action plans, provides feedback on the implementation of DevOps automation to address requirements.
• Development of applications using Python

Qualifications

Qualifications:

• Bachelor’s degree (BA/BS) in Computer Science (or related curriculum) or equivalent work experience 
• Enthusiasm for programming: compose clean, understandable, and reproducible code in Python
• Experience working with SQL/Athena to extract data for analysis and discovery
• Passion and drive to improve efficiencies in how we deliver IT services

Required Skills: 

• Experience following DevOps processes, providing feedback to implement said processes and supporting existing metrics programs
• Strong understanding of programming concepts
• Strong interpersonal and communication skills
• Strong organizational skills
• Excellent English verbal and written communication skills

Desired Skills: 

• Proficiency with AWS public cloud platform
• 1 or more years of experience using the agile methodology 
• Experience with Shiny dashboards
• Experience with AWS Athena and AWS Glue

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Job Description

Support all data loading processes within the Data Management department as a team member. This position will have a proficient understanding of all the data loading principles and best practices, develop advanced principles of data loading, and improve process and procedure efficacy.

Key Responsibilities

• Identify and implement methods to improve efficiency in data loading, reporting quality, and accuracy.
• Identify, analyze, and interpret trends and patterns in complex data sets.
• Provide input in areas that require processing enhancements.
• Assist with operational escalations as needed.
• Troubleshoot data loading errors and inconsistencies while following the established processes and procedures.
• Engage with data furnishers, both written and verbally, while validating submitted data or executing project work when appropriate.
• Participate in daily scrum meetings to review escalations, worst cases, and any blockers that limit the ability to perform assigned duties.
• Escalate appropriate issues to senior team members while owning the overall issue resolution.
• Research and assess reporting history prior to and during all work related to data furnishers.
• Field support calls directly from data furnishers and other internal personnel as required.
• Enroll in and pass assigned training that is within the role’s area of responsibility.
• Participate in internal project and change acceptance testing as directed.
• Provide input in weekly change reviews and in areas that require processing or procedural enhancements.

Qualifications

• Medium skills in SQL and relational database technology.
• Medium process management and project tracking skills.
• Understanding of ETL.
• Medium in data analysis tools and report development (Tableau, Alteryx, Excel).
• Medium in MS Office.
• Medium Ability to manage multiple tasks.
• Medium problem-solving skills
• Medium organizational skills.
• Strong English communication skills, written and verbal.

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Job Description

Role Purpose

The Senior Director, Enterprise Financial Systems, reporting to the VP of Global Corporate Systems & Services leads a team of 5 direct reports and 40+ individuals distributed throughout the globe. You will provide vision and overall leadership for the teams delivering best-of-breed corporate financial systems, including Enterprise Resource Planning (ERP) systems: Financials, Payroll, Procurement, Treasury, Payment Processing, Governance and Risk Management, and Corporate Business Analytics/Intelligence and Enterprise Performance Management (EPM) and reporting.

Major Job Responsibilities

• Provide strategic technical leadership for corporate financial systems.
• Mentor and provide direction to teams responsible for building and maintaining business solutions.
• Be a strategic partner to use technology for business benefit, maintaining roadmap.
• Manage costs and performance to budget, ensuring comprehensive stability of infrastructure and applications.
• Oversee maintenance, administration, and governance of financial systems and reporting tools, ensuring understanding of security policies.
• Build relationships with main teams to ensure agreement and guide technology strategies and programs, providing subject matter expertise.

Qualifications

Required experience:

• 10+ years of experience in planning, implementing financial systems at a global scale for a publicly traded company with 3+ years of experience leading a team of people leaders.
• 3+ years of experience in a global leadership position.
• Bachelor's degree or an equivalent combination of education and experience.

Required technical experience:

• Experience with Oracle e-Business Suite or another ERP.
• Lead on-premises to cloud/SaaS ERP transition.
• Experience in BI and analytics related tools (PowerBI, Qlik, Tableau).
• Experience with modern data platforms and designs (data warehouse, data lake, lake house).
• Experience with data modeling, data warehousing, and ETL processes
• Understand and exposure to IT General Controls, different compliance frameworks, and ability to document and evidence control performance.

Benefits include:

• Comprehensive benefits package includes Health, Dental & Vision insurance.
• 401k matching
• Employee stock purchase program
• 20 days FTO
• 2 VTO (Volunteer Time Offer), 11 paid company holidays & sick time off

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Job Description

Costa Rica FP&A Team is seeking a strong Reporting specialist for Finance/Corporate function to support North America.  Some of the reporting this person will be in charge will be related but not limited to the following processes and reports: Strat Plan, Budget, MMC, MEC. Some of the reports includes: Trading Summary for NA Region, Headcount Reporting, among others, with high visibility to executives like Regional CFO, regional CEO and Global CFO, CEO.

Experian is the leading global information services company, providing data and analytical tools to clients in more than 65 countries around the world. The company helps organizations to manage credit risk, prevent fraud, provide data security, and automate decision making. This role provides an excellent opportunity to be part of a fast-paced and high-performing organization, and have access to key data at regional level with high exposure to executives.

The successful candidate will be accountable for the following key duties and responsibilities:

• Quick learner and proficiency in reporting tools like: Hyperion, MINT, Tableau, etc.
• Run several reporting based on specific cadence and ad hoc request: o         Some of the reporting this person will be in charge will be related but not limited to the following processes and reports: Strat Plan, Budget, MMC, MEC. Some of the reports includes: Trading Summary for NA Region, Headcount Reporting, among others.
• Consolidation of business unit reporting. Including validation of numbers, commentaries, and double checking of balances thru reporting.
• Managing regional calendar for different cycles: Month End Close, Forecast, Budget, Strat Plan, etc.
• Partnering with Global Team in alignment of deliverables calendars.
• Send consolidation reporting to Global Central Teams and high executives like CFO, and CEO, and being able to response questions regarding reporting provided.
• Drive process improvements and standardization across financial reporting and analysis models.
• Adhere to service level agreements (SLAs) and performance metrics.
• Create and maintain desktop procedure documents for routine processes.

Qualifications

Applicants must meet the following requirements:

• Bachelor’s degree in Finance, Economics, Accounting, or other related discipline.
• Advanced English level.
• 6+ years of progressive experience in Finance
• 4+ years of progressive experience in reporting roles.
• Critical skills for this position are: detail-oriented, accuracy, time management.
• Strong experience management reporting tools.
• Experience consolidating and running reports for CFOs and CEOs.
• Experience with month end processes and reporting, fixed assets, GL, account reconciliation and P&L analysis/variance explanations.
• Experience presenting and partnering with Senior Leader levels.
• Strong ability to work in system details as well as summarize and explain large amounts of information including variances to budget and forecast.
• Strong written communication skills with the ability to effectively interact with all levels within the organization.
• Demonstrated ability to drive continuous improvement and solve problems in a team environment.
• Self-motivated with the ability to prioritize multiple projects under tight deadlines and work independently.
• Integrity in research/analysis and commitment to accuracy
• Strong Excel skill required; Experience/knowledge of financial systems and tools including OBIEE, Hyperion Planning/Essbase and SmartView.

Preferred Qualifications:

• Master’s in Business Administration, Certified Public Accountant, other related Master’s degree considered as a plus.
• Familiarity with VBA/macros and Power BI reporting tools a plus.

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Job Description

The Director, Risk and Fraud Management will support existing and new products and features in the consumer financial services industry, working with risk mitigation partners and business stakeholders, including appropriate engagement with Experian Consumer Services (ECS) business governance, legal, compliance and audit functions in a three lines of defense model, with a focus on excellence in fraud prevention, risk management, and service delivery.

Risk Management Framework and Leadership responsibilities:

• Develop, lead and maintain a best-in-class risk and fraud management program and team for consumer financial products and Experian Smart Money, our award winning credit building digital banking products
• Actively collaborate with first line of defense business partners and external vendors to identify, manage and mitigate key areas of risk
• Design and implement a suite of controls, including control identification, validation and testing, metrics and reporting to help identify, monitor and measure risk exposures and investigate for timely action
• Optimize business outcomes, balanced by strategic, financial, operational, ecosystem and legal and compliance risks in collaboration with Experian’s legal and compliance teams
• Drive accountability and contribute to effective oversight by collaborating with business partners to develop executive risk reporting for ECS senior leadership, and Experian’s regional and global risk functions, including through enhanced use of Key Risk Indicators and analytics
• Lead and partner with ECS business governance, legal and compliance teams on identification of strategic risks, emerging risks and key business initiatives, and provide effective, constructive assistance to the First Line business functions
• Monitor the economic, political, and business environment to ensure timely risk identification and mitigation. Escalate issues and risks through appropriate governance and processes
• Contribute to the embedding of a risk focused culture throughout the company to promote clarity and accountability; provide frequent, targeted and tailored learning bursts
• Engage with relevant regulatory bodies where relevant

Fraud Prevention for Consumer Financial Products and Services responsibilities:

• Drive and lead coordinated risk mitigation and anti-fraud efforts for complex consumer financial services and FinTech programs in defined timelines to achieve specific business goals
• Develop, implement and optimize risk mitigation, and fraud processes and procedures for efficiency, effectiveness and promote desired business outcomes for B2C financial services products
• Develop strong, collaborative relationships with key internal and external partners to achieve program objectives
• Design enhanced operational strategies and customer experience to minimize time to re-enablement and maintain regulatory compliance across third party partnerships and internal operations
• Evaluate program design, processes and procedures to identify key preventative action items, dependencies and risks to implement sustainable and scalable solutions
• Serve as a subject matter expert for risk mitigation, business governance and fraud prevention across Experian programs, in support and collaboration with key partners and stakeholders – internal and external

Qualifications

• Leadership and progressive experience with a results-oriented growth company, in consumer financial services products
• 8+ years of financial services, payments, financial institutions, Fintech experience with expertise and a deep understanding of financial services industry operations, systems and ecosystem players in risk management, risk reduction, fraud operations and fraud prevention
• 4+ years leadership and management experience, building and leading high-performance teams
• Passion for improving quality, identifying root causes and strategic solutions to complex fraud problems, balancing risk-reward in regulated industries
• Business acumen, extensive experience developing/maintaining/uplifting risk management practices to both enable and protect business growth
• Experienced and credible in building valuable relationships with all roles and levels within a highly matrixed environment
• High professional maturity, exceptional inter-personal and relationship development skills, ability to influence executive decision-making, and exposure to a broad range of functional experiences
• Industry leader and SME in risk management, fraud operations, strategy, process optimization, and customer experience with a validated history of balancing fraud and risk, consumer experience and business performance needs
• Excellent written, verbal and influencing skills, with ability to assess and summarize facts and risks, with practical and strategic solutions; apply complex legal and regulatory requirements and risk management frameworks to drive effective outcomes
• Visionary with execution skills to transform strategy into action and drive results in a fast-paced, dynamic work environment
• Familiarity with AI ML, anti fraud and risk mitigation technology, tools and platforms a bonus
• Team player and individual contributor, resilient, dynamic leader with relentless pursuit of excellence
• High personal integrity, intellectual curiosity, accountability
• Sense of humor and sense of adventure – desire to change the status quo and execute a vision

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Job Description

Experian is looking for a Sr. Data Scientist with credit bureau data and programming skills to join their CIS Analytic Consulting group.   In this role you will collaborate with team members in delivering best in class consulting and strategy innovation via data-driven exploratory analysis.  The candidate is required to use advanced programming and analytical skills to solve a variety of complex business problems across multiple industries and through all phases of the consumer credit lifecycle (prospecting, acquisition, portfolio management, and collections).

Key Responsibilities:

• Leverage your analytical skills and experience to evaluate, understand and interpret credit bureau data.

• Optimize existing code and develop new algorithms to improve the processing time of analysis in a true Big Data environment.

• Serve as internal SME in Python and Spark coding on a Big Data platform for an analytic consulting team.

• Communicate with and deliver presentations to end users on model deployment and monitoring results.

• Produce testing to support the implementation of machine learning models into a production.

• Aid in analytical support for high profile modeling, analytical and machine learning engagements and initiatives.

• Support the development of new analytical and data products and services to support business objectives.

• Collect business requirements and make recommendations on machine learned based solutions.

Qualifications

• Degree, preferably in Statistics, Mathematics, Computer Science, or related field.

• Minimum of 3+ years related experience, preferably in Financial Services.

• Strong knowledge of statistical analysis software / data analysis experience including data manipulation, including experience in Python and Spark.

• Proven track record for leading and executing complex analytical projects and new product development from concept to final delivery.

• Expert analytical skills to evaluate understand and interpret data.

• Experience solving challenging business problems with significant business impact.

• Demonstrated ability to communicate ideas and analysis results effectively both verbally and in writing to both a technical and non-technical audience.

• Excellent communication, organization, interpersonal and presentation skills.

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Job Description

The Training/QA Manager will lead a team of Insurance Trainers and Quality Assurance Specialists toward achieving and exceeding goals. This individual will work closely with the Sales and Service Teams to formulate and deliver a training strategy. They will also oversee our Quality Assurance team and WFM team within the Agency.

Knowledge, Skills and Experience

•  5+ years’ experience as an Insurance Training Manager
•  2+ years experience managing people in a Call Center or Virtual working environment
•  Excellent written and oral communication skills
•  Ability to work independently and as a collaborative member of a Team
•  An appreciation for a transparent, open and honest working environment

Key Responsibilities

•  Manage training and development to ensure optimal training to realize desired sales and service objectives, including developing/updating curriculum as needed
•  Work closely with WFM, Sales and Service Teams to plan the training calendar, while ensuring trainer coverage for new hire and refresher training classes
•  Ensure the proper selling/servicing behaviors, ethics, and practices are embedded through Quality and training and are in line with company standards and regulations
•  Ensure training materials and programs are current, accurate, and effective
•  Analyze data around training effectiveness and quality evaluation results to identify opportunities for improvement
•  Communicate with Management, Trainers, and Team members to ensure that all needs are met

Qualifications

•  Must possess an active property and casualty license
•  Bachelor’s degree or equivalent experience

What you'll bring

This role will be critical in creating a better training and onboarding experience for our new hires and ensuring that our teams meet our quality and compliance standards. They will create the strategy for how we will reinforce a high performance work environment and continuously improve our operation within the Insurance Team. Finally, they will do this by ensuring we have the right people at the right time to handle our customer needs.

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Job Description

Experian Consumer Services is seeking to fill a Marketing Compliance Specialist role with our Marketplace team. The Marketing Compliance Specialist will work closely with product marketing and our broader compliance division across the enterprise to enable growth through marketing practices that serve our customers well and are compliant with local and federal regulations and guidance. Working closely with marketing, legal and Experian’s compliance department, the Compliance Specialist will help develop, implement, and monitor consistent guidelines across the lead generation business.

The Marketing Compliance Specialist will also be responsible for, but not limited to, the following:

• Work with Product, Marketing, Editorial and Legal/Compliance teams to communicate and maintain lead generation compliance standards.
• Work along Marketplace Product Compliance roadmap that enables Experian to continually improve the customer experience by providing customers with the information they need to make informed decisions.
• Maintain regular compliance scorecards. Coordinate, track and report out on status and recommended changes.
• Manage Affiliate Marketing Network vendors to identify changes to client offers through vendor portals and coordinate internal Experian efforts to update offers in line with contracted service level agreements.
• Provide Marketplace compliance approval and update support for new offers or changes to offers. Work with cross functional teams and clients to follow compliance process to implement changes.
• Provide ongoing support to maintain a fully compliant solution that aligns with the broader company standards and guidelines across, but not limited to:
  • company websites
  • operational practices
  • company promotions and advertisements
  • partner websites, promotions, advertisements
• Work with Marketplace Product to address any practices that pose a risk for our clients, consumers, or Experian; develop systems to track, audit and maintain required compliance changes.
• Support and enforce compliance guidelines for product and marketing teams to use when developing new brands or marketing materials.
• Collaborate between product marketing, business leaders and legal advisors throughout the organization.
• Research brands policies and procedures and recommend compliance required changes.

Qualifications

Experian Consumer Services is seeking to fill a Marketing Compliance Specialist role with our Marketplace team. The Marketing Compliance Specialist will work closely with product marketing and our broader compliance division across the enterprise to enable growth through marketing practices that serve our customers well and are compliant with local and federal regulations and guidance. Working closely with marketing, legal and Experian’s compliance department, the Compliance Specialist will help develop, implement, and monitor consistent guidelines across the lead generation business.

The Marketing Compliance Specialist will also be responsible for, but not limited to, the following:

• Work with Product, Marketing, Editorial and Legal/Compliance teams to communicate and maintain lead generation compliance standards.
• Work along Marketplace Product Compliance roadmap that enables Experian to continually improve the customer experience by providing customers with the information they need to make informed decisions.
• Maintain regular compliance scorecards. Coordinate, track and report out on status and recommended changes.
• Manage Affiliate Marketing Network vendors to identify changes to client offers through vendor portals and coordinate internal Experian efforts to update offers in line with contracted service level agreements.
• Provide Marketplace compliance approval and update support for new offers or changes to offers. Work with cross functional teams and clients to follow compliance process to implement changes.
• Provide ongoing support to maintain a fully compliant solution that aligns with the broader company standards and guidelines across, but not limited to:
  • company websites
  • operational practices
  • company promotions and advertisements
  • partner websites, promotions, advertisements
• Work with Marketplace Product to address any practices that pose a risk for our clients, consumers, or Experian; develop systems to track, audit and maintain required compliance changes.
• Support and enforce compliance guidelines for product and marketing teams to use when developing new brands or marketing materials.
• Collaborate between product marketing, business leaders and legal advisors throughout the organization.
• Research brands policies and procedures and recommend compliance required changes.

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Job Description

We are currently recruiting for a dynamic and strategic sales director for our Employee Benefits Vertical. This director will utilize past sales experience in developing and implementing successful sales practices that will foster revenue expansion and professional growth in their assigned region.

The ideal candidate will have a strong background in Employee Benefits and strong broker relationships amongst the top firms in their region. This individual will drive sales across our Consumer Information, Decision Analytics, and Fraud divisions.

• Build, maintain and enhance strong producer relationships through superior product and services knowledge, territory management practices, and excellent customer service.
• Achieve office and personal sales goals through consultation, negotiations and positioning of Experian offerings within profit and product design guidelines.
• Identify and procure new customer sales opportunities in partnership with brokers in territory
• Execute on the annual renewal strategy in support of office renewal goals. 
• Manage the inforce block of business to build new/integrated sales opportunities with existing clients
• Manage a high-volume quote/sales activity territory with primary focus on large to mid-sized employers
• Leading any assigned RFP efforts
• Continually learning about new products and improving selling skills
• Providing timely updates on pipelines and forecasts

Qualifications

• Bachelor’s degree in Business Administration or closely related field is required
• 7+ years of selling through broker distribution.
• Proven experience creating and executing prospecting strategies for discovering new accounts
• Proven history of managing large accounts and technical sales projects that cover many months
• Ability to manage a large pipeline of sales opportunities is essential
• Strong written and oral communication skills are required
• Executive presence, technical aptitude, and ability to sell to all levels of the organization are required

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Job Description

As a Site Reliability Engineering Manager, you will lead a global team of talented SREs in the development, deployment, and continuous improvement of our Cyber Threat Detection Pipeline. Your leadership will ensure the delivery of a scalable, efficient, and highly reliable Threat Detection Engineering platform. 

Key Responsibilities: 

• Leverage cutting-edge technologies such as Splunk Enterprise Security, Exabeam Advanced Analytics (UEBA), Security Data Lakes (e.g., Data Bricks or Snowflake), and Cribl for log ingestion. Drive the adoption and implementation of Detection as Code principles.
• Leveraging CI/CD pipelines to automate the deployment and management of detection rules and platform configurations, ensuring fast, reliable, and consistent updates across our environment. 
• Implement and maintain the platform's configuration via Infrastructure as Code (IaC) using tools such as Ansible and Terraform, ensuring that our security infrastructure is scalable, reproducible, and manageable through code. 
• Manage the full lifecycle of security tools and platforms, including evaluation, selection, implementation, and optimization. 
• Develop and manage the security engineering data storage and compute budget, ensuring effective allocation of resources through management of the data lifecycle.

Qualifications

This role requires a great deal of SRE technical and managerial skills in a large enterprise environment, such as: 

• A great background in the SRE field supporting a Cyber Threat Detection function, with demonstrable experience in a leadership or managerial role overseeing a team. 
• Scripting and Automation Proficiency: Demonstrated expertise in scripting and automation with a strong proficiency in either Python or Golang, enabling the development of efficient, scalable security solutions. 
• Network Forensics and Event Management: Proficiency in network forensics, including logging and event management, with a focus on identifying, analyzing, and mitigating network-based threats. 
• Strong understanding of the MITRE ATT&CK™ framework, cyber threat landscapes, attack vectors, and threat actors, enabling informed decision-making and strategy development. 
• Relevant Security Certifications: Possession of relevant security certifications, such as CISSP, GCIH, GCIA, or similar, is highly desirable, demonstrating a commitment to professional development and expertise in the field. 

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Job Description

As a Senior Data Analyst, your primary role will involve gathering and processing IT consumption data from various colleagues across Experian IT Services (EITS). This data is used for allocation of IT costs. 

You will work closely as an integrated team member of the Technology Business Management (TBM) function, supporting our partners using your technical and data management expertise to engage stakeholders in maturing TBM’s capabilities. 

We are seeking a dynamic individual with strong data management skills and background in technology infrastructure. This role will support the advancing of the TBM vision, providing solutions that empower Experian business partners with insights to effective manage and communicate cost, quality and value of IT services. 

Summary of Primary Responsibilities 

The successful candidate will be accountable for the following key duties and responsibilities: 

• Initiate and execute several processes to collect, validate, cleanse, transform and store Experian’s IT consumption data from multiple sources, ensuring data quality and integrity.  
• Maintain data collection processes and workflows to ensure volumes data are reported accurately and efficiently. 
• Analize IT consumption trends and patterns and provide analysis and insights to support decision making. 
• Generate monthly reports and maintain dashboards to communicate consumption trends and insights to key stakeholders. 
• Maintain and update TBM mapping structures related to cost, methodology and charging logic 
• Collaborate with cross functional teams to support monthly reporting, forecasting, and planning activities. 
• Support change activities relating to TBM service maturity 
• Support ad hoc requests for IT volume reporting and analysis. 
• Drive continuous improvements in process efficiencies, and system automation  
• Document and maintain updates for routine processes 

Qualifications

Ideal candidate would meet the following requirements: 

• Bachelor’s degree in Data Management or Management Information Systems or 8+ years of equivalent work experience 
• Experience-knowledge with tools like Alteryx, Power BI is a plus.  
• Advanced analytical and data analysis skills, with the ability to draw concise insights from large sets of data. 
• Solid understanding of IT infrastructure components including server utilization Storage, end-user, network and communications 
• Knowledge of IT services and financial management processes such as budgeting, cost allocations, infrastructure consumption - utilization reporting is a plus 
• Experience working in ServiceNow and CMBD would be desired. 
• Advanced Excel skills required.  
• Strong English fluency 
• Demonstrated ability to drive continuous improvement and solve problems in a team environment 
• Ability to multi -task several important priorities simultaneously. 
• Strong interpersonal and relationship building skills.
• Ability to have fun and bring a sense of humor to work. 

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Job Description

The IAM Senior Security Engineer is required to support the Experian global Identity & Access Management team in the PAM (Privileged Access Management) space, handling differing technologies such as CyberArk PAS, CyberArk EPM, Centrify on Linux, Windows, and MAC environments globally across different regions, both on-premises and in cloud environments.

In this role, you will be responsible for vulnerability management, OS and application support, and availability. You will be held accountable for supporting the implementation of new functionalities on the above systems, creating internal documentation for those new functionalities, and supporting the existing processes associated with Privileged Access Management activities.

You will need to work closely with Cyber Security teams, service desk leads, systems engineering, network security, audit, application developers, and other internal systems administrators’ teams. Additionally, you will need to: 

Summary of Primary Responsibilities 

• Perform critical analysis on information consolidated from multiple sources, identify, and resolve conflicts, and break down high-level information into actionable work plans. 
• Support IAM transformation on IDM-PAM technology expansion by developing enhancements and new features driven by business requirements as well as internally identified opportunities for efficiency gain-automation. 
• Resolve and identify root cause scenarios for any issues within our PAM platforms. 
• Be responsible for system health, patching, and vulnerability support across different IAM systems across on-prem & cloud environments. 
• Recommend adjustments to the technical requirements to adjust with agility to the business needs. 
• Be responsible for minimizing-reducing interruption for the Organization within our IDM-PAM systems. 
• Prioritize specifications based on business value and support implementation according to the timelines. 
• Provide On-call support as required according to team support rotation. 
• Support and implement compliance activities as needed to comply with different PAM controls. 

Qualifications

• 4+ years of hands-on experience in IAM & PAM product support, such as CyberArk, Secret Server, Centrify, OKTA, Sailpoint, Saviynt, or similar. CyberArk is desired. 
• Working knowledge of IAM concepts and technologies such as AD, Azure, LDAP protocols, authentication & authorization across on-prem and Cloud environments. 
• Hands-on experience with Windows and Linux OS and common utilities to provide infrastructure support and implement PAM controls, especially on the UNIX side. 
• Background and understanding of Cloud concepts on AWS, AZURE, or GCP is required. 
• Strong understanding of networking concepts such as TCP-IP to troubleshoot and support application issues. 
• Good understanding of modern PAM-IDM concepts and best practices. 
• Good knowledge of the Incident Response lifecycle, ITIL concepts, and the ability to work independently with minimum supervision. 
• Ability to thrive under pressure. 

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Job Description

Role Summary

Costa Rica FP&A Team is seeking a strong Finance Business Partner to support North America business unit, with month end close responsibilities, forecast, labor planning, and other cost analysis. This role will be responsible for providing support internally within the business unit.

Key Responsibilities

• Partner with the CTO and Product Management VP and teams on Capex, handle NA Controller group and FP&A Capex requests.
• Drive contractor and product development labor analysis insights alongside the product development, implementation teams and the GM.
• Provide cost analysis and insights to CTO & product development team on cloud and IT spend • Provide Travel and Entertainment tracking and partnership on spend to Verification Solutions and Housing Leadership teams including the functional VPs and GM.
• Provide royalties cost analysis and insights (including FICO & ADP) and work with the FICO, sales and product teams accordingly.
• Work with NA FP&A on facilities and labor recharges.
• Drive meaningful cost allocation for ad hoc product profitability / variable margin in partnership with the VS & Housing leadership teams.
• Effectively manage the month end cost close for Housing and Verifications solutions: GL Details – understand monthly trends LIVE, coordinate journal entries with GL Team, make accrual entries on behalf of Finance, communicate Balance Sheet figures / levers to Finance Leaders.
• Support Forecast period (MMC) and budget: Understand variances from Month End and communicate, Load to Hyperion, including CapEx cube and PLNREP.
• Manage monthly/quarterly reporting: EBIT waterfall/bridge, MINT (Reporting tool).
• Drive process improvements and standardization across financial reporting and analysis models.
• Adhere to service level agreements (SLAs) and performance metrics.
• Create and maintain desktop procedure documents for routine processes

Qualifications

Knowledge, Skills and Experience

• Bachelor’s degree in Finance, Economics, Accounting, or other related discipline.
• Master’s in Business Administration, Certified Public Accountant, other related Master’s degree considered as a plus.
• Advanced English level. 
• 6+ years of progressive experience in Finance.
• Strong business partnering skills with a focus on customer service and responsiveness, preferably experience supporting other finance professionals.
• Experience with month end processes and reporting, fixed assets, GL, account reconciliation and P&L analysis/variance explanations.
• Experience running forecast and budget processes.
• Experience presenting and partnering with Senior Leader levels.
• Strong business partnering skills with a focus on customer service and responsiveness, preferably experience supporting other finance professionals.
• Strong ability to work in system details as well as summarize and explain large amounts of information including variances to budget and forecast.
• Strong oral and written communication skills with the ability to effectively interact with all levels within the organization.
• Demonstrated ability to drive continuous improvement and solve problems in a team environment.
• Self-motivated with the ability to prioritize multiple projects under tight deadlines and work independently.
• Integrity in research/analysis and commitment to accuracy.
• Strong Excel skill required; Experience/knowledge of financial systems and tools including OBIEE, Hyperion Planning/Essbase and SmartView.
• Familiarity with VBA/macros and Power BI reporting tools a plus.

What you'll bring

The Costa Rica FP&A Team is seeking a strong Finance Business Partner to support the Employer Services, Verifications, and Housing Business Unit (EVH) within North America. EVH is an area of critical future competitive advantage for Experian. We are anticipating disproportionate growth in our products through a variety of homegrown solutions and acquisitions. It is strategically important to Experian’s leadership and stakeholders.

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Job Description

As the leading global information services company, Experian’s vision is for our people, data and technology to become a necessary part of every major consumer economy in the world. That’s an exciting challenge, and it’s one that our Global Internal Audit (GIA) professionals support with skill and passion.

Experian seeks an energetic and motivated professional with passion for data and technology to join a dynamic internal audit team that believes collaboration, flexibility, natural curiosity and attention to detail are keys to success. GIA partners with business functions to identify areas of risk, share valuable insight and recommendations on processes and controls and influence change to better mitigate business risks. As a member of GIA, you’ll have the opportunity to learn about and advise on new products, data management, acquisitions and other business initiatives for a growing company. The candidate will receive training and coaching in leading internal audit practices and gain diverse experience across the Experian business.

Responsibilities:

• Lead the planning, scoping and execution of local and global information technology information systems and operational audits (including data audits) in accordance with the approved annual audit plan and in compliance with GIA and Institute of Internal Audit (IIA) standards.
• Analyze information technology architecture across application data, server, network and physical layers.
• Test layers of computer systems (i.e. application, database, operating system, data, infrastructure) for information technology (IT) effectiveness.
• Support the development of best-in-class IT audit approaches and methodologies.
• Effectively communicate audit results to management.
• Proactively follow-up, track and close identified audit observations. Evaluate agreed upon action plan for effective mitigation of risk.
• Support the risk assessment process for the development of an annual audit plan.
• Performs follow-up on the status of outstanding internal audit issues, where needed.
• Undertakes other ad hoc, project and investigation work as required.
• Acts as a champion for the concepts of internal control and risk throughout Experian.

Qualifications

Minimum Qualifications:

• Bachelor’s degree in computer science, management information systems, engineering or other information technology related field
• A strong understanding of IT processes and technology, with demonstrated proficiency in one or more of the following areas is required: information security, program project management, and or infrastructure services (operating systems, databases, network).
• Minimum 5 years of relevant work experience as an IT auditor/Manager or IT risk adviser for a public accounting firm, a professional services firm, or within industry.
• Ability to identify and assess financial, operational, and information technology risks resulting in the development of an effective audit program.
• A broad understanding, knowledge, and experience with IT application and general computer controls.
• Able to work with minimal supervision and with integrated and remote project teams to achieve collective goals.
• Excellent communication and interpersonal skills and ability to work with cross-functional teams.
• Able to develop and maintain productive working relationships with project teams and clients.
• Knowledge of auditing DevSecOps environment, cloud services, encryption technology, mobile technology, application security and software development methodologies preferred.
• Strong project management and organizational skills

Preferred Qualifications:

• Minimum of 2-4 years of experience at a public company in the financial services, information services, or technology sectors or top tier business consulting organization (Big 4)
• Experience in auditing technical platforms such as UNIX, Microsoft, networks (Cisco routers, switches, Checkpoint firewalls, etc.) and databases (MS SQL, Oracle, etc.)
• Knowledge of auditing data loss prevention program, cloud services, encryption technology, mobile technology, application security and software development methodologies
• Information systems certification or licensure (i.e. CISA, CISM, CISSP, etc.)
• Master’s degree in Business Administration (MBA), Accounting, Information Technology, or related field.

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Job Description

Support all processes within the Data Management department as a Subject Matter Expert. This position will also support the enhancement of various data accuracy and quality initiatives and programs by monitoring and analyzing consumer credit data and participating in project work associated with those programs.

Key Responsibilities

• Provide technical subject matter expertise to the data management team and other groups within Experian.
• Develop, maintain, and manage plans for project implementations.
• Identify and manage delivery risks and all critical path activities.
• Master industry regulations, standards, and business rules to include data validation/accuracy checks.
• Execute queries and command line statements that are in line with data maintenance requests.
• Identify and implement methods to improve efficiency in data loading, reporting quality, and accuracy.
• Identify, analyze, and interpret trends and patterns in complex data sets.
• Provide input in areas that require processing enhancements.
• Assist with operational escalations as needed.
• Troubleshoot data loading errors and inconsistencies while following the established processes and procedures.
• Engage with data furnishers, both written and verbally, while validating submitted data or executing project work when appropriate.
• Participate in daily scrum meetings to review escalations, worst cases, and any blockers that limit the ability to perform assigned duties.
• Escalate appropriate issues to senior team members while owning the overall issue resolution.
• Research and assess reporting history prior to and during all work related to data furnishers.
• Field support calls directly from data furnishers and other internal personnel as required.
• Enroll in and pass assigned training that is within the role’s area of responsibility.
• Participate in internal project and change acceptance testing as directed.
• Provide input in weekly change reviews and in areas that require processing or procedural enhancements.

Qualifications

• Strong skills in SQL and relational database technology.
• Strong process management and project tracking skills.
• Understanding of ETL.
• Proficient in data analysis tools and report development (Tableau, Alteryx, Excel).
• Proficient in MS Office.
• Ability to manage multiple tasks.
• Strong problem-solving skills
• Strong organizational skills.
• Strong English communication skills, written and verbal.

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