Job Description

The Digital Customer Success Manager’s goals are to manage, support and renew existing customers with Renaissance Learning products and services through both digital and direct engagement. Responsible for building customer relationships, increasing client usage of Renaissance Solutions, and identifying/mitigating potential renewal churn through key digital touch points throughout the renewal cycle. As part of the Customer Success team, collaboration and partnership with sales is essential for driving customer success and achieving renewal goals for assessment and instructional tools! 

As a Digital Customer Success Manager, you will be responsible for these crucial functions and activities: 

Time Allocation 

• 70% - Direct Sales: Customer facing activities, sales/support calls, digital touch points for customer engagement throughout the renewal cycle. 
• 30% - Indirect Sales: Strategize with sales partners, monitor health of existing business, team development, business management, projection of monthly performance to goal.  

Sales Functions and Responsibilities: 

• Accountability for achieving annual renewal rates for assigned customers, nurturing customers through account reviews, and digital touchpoints. Monitoring overall health of book of business. 
• Represent Renaissance to customers by delivering proposals and quotes, as well as handling and resolving any customer concerns or issues related to their existing Renaissance products and services. 

Team and Data Functions and Responsibilities: 

• Use the sales process to close opportunities and subscriptions; while utilizing the Renaissance designated systems to keep customer accounts, contacts, leads, and other customer data in CRM. 
• Support territories, cohesively work with internal partners in designated territories, communicate effectively, work towards results as a unit, clearly define actions and steps for each participant on the team. Work well with sales teams and internal partners to work towards greater efficiencies, renewal retention, and sales results. 
• Coordinate with partners and build strong working relationships with internal and post-sales support. 
• Use market expertise to build strong retention strategies, drive efficiencies, and achieve sales success and performance achievement. 
• Conform with all safety rules and use safety equipment as appropriate to the role 

Market Functions and Responsibilities: 

• Develop and cultivate key customers and relationships through timely virtual meetings 
• Understanding of customer buying cycles, market trends by state and local designations, and incorporate those findings into your approach to the educational customer. 

Qualifications

Education and Experience:

• Bachelor's degree from a four-year college or university or equivalent combination of education and experience. 
• Experience supporting SAAS technologies within education. 

Are You: 

• Passionate about the idea of beginning or continuing your career in education. 
• Organized, understand time management, and are driven to ensure work is completed and target goals are met. 
• Proactive in communicating via phone and video chat - can think on your feet and adapt to new technologies. 
• Extraordinary, upbeat and love engaging with existing customers. 

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Job Description

At Nearpod, a product of Renaissance, we are looking for an experienced copywriter to help improve the effectiveness of our website and marketing materials. In this role, the ideal candidate will have a passion for writing and possess strong written communication skills.  

You will work with a team of marketers to generate sales leads, improve communication with existing customers, and improve the quality of our website’s content. You will also be responsible for writing copy for our website's various communications and marketing materials.  

This role will report directly to the Nearpod’s Director of Digital and Channel Marketing.  

In this role as a Copywriter, you will:  

• Write compelling content for print, web, digital ads, video, and marketing materials 
• Produce well-written content that is SEO-friendly and optimized for conversion 
• Create compelling ad copy, landing pages, and marketing campaigns 
• Collaborate with designers and other creative team members and implement brand guidelines across all projects 
• Works with various members of the marketing, product, and content teams to ensure cohesive design throughout the user journey 
• Work with the team to ensure messaging is consistent across all channels 
• Brainstorm and manage projects and juggle multiple deliverables 
• Design key messages and brand voice for external communications  

Qualifications

For this role as a Copywriter, you should have: 

• A writing sample or writing portfolio included with the application.
• Proven experience as a copywriter or related role, 3-5 years experience  
• Strong editorial, proofreading, and writing skills 
• Experience with SEO copywriting best practices 
• Experience with digital and content marketing 
• Excellent interpersonal, verbal, and written communication skills  
• Passion for writing with an excellent portfolio of work  
• Strong storytelling skills, a creative thinker and problem solver  
• Organizational and time-management skills for meeting deadlines in a fast-paced environment with a strong eye for detail 
• Desire to continue to grow the skill set with ongoing education and training  
• Ability to work independently as well as collaboratively with colleagues 

Bonus Points:

• BS/BA in marketing, English, communications, or a related field  
• Be highly organized

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Job Description

As a Senior Tax Associate, you will play a crucial role in the Finance Department by assisting with federal and state tax compliance, quarterly and annual tax provision preparation, tax research, and other tax-related projects. You will work closely with the other members of the tax department and the broader accounting organization.  

 In this role as a Senior Tax Associate, you will:

• Assist with the preparation of quarterly and year-end ASC 740 tax provision computations and documentation.  

• Assist with the preparation of federal, state, and international income tax compliance, including preparation of extensions and estimated tax payments.  

• Assist with tax purchase accounting, acquisition integration, and other tax projects that arise during the course of business. 

• Prepare and review sundry tax filings for the business, including excise tax filings, property tax returns, and various business license filings. 

• Research and respond to sales tax questions submitted by internal and external customers.  

• Support the sales tax function, ensuring that sales tax permits remain current. 

• Maintain and reconcile tax depreciation and amortization schedules. 

• Research and resolve tax notices received from various jurisdictions.  

• As needed, conduct tax research on other issues and share findings with the tax department and other members of the organization.  

• Stay up-to-date with changes in tax laws and regulations. 

• Utilize accounting and tax software, including NetSuite, Floqast, OneSource, Vertex, and Microsoft Office products. 

• Ability to effectively work on multiple projects simultaneously in a deadline driven environment. 

• Communicate effectively with team members and Renaissance clients to provide exceptional service and support. 

• Contribute to a positive and collaborative work environment within the tax department. 

Qualifications

For this role as a Senior Tax Accountant, you should have:

• Working knowledge of the Internal Revenue Code and Regulations in addition to US GAAP 

• Minimum of two years of experience in public accounting 

• Corporate tax experience utilizing knowledge of ASC 740 and US GAAP 

• Proficient with Microsoft Excel 

• Experience with OneSource Tax Provision/OneSource Income Tax software preferred 

• Strong analytical and problem-solving skills 

• Excellent communication and interpersonal skills 

• Detail-oriented with a high level of accuracy 

• Ability to work independently and as part of a team 

• Demonstrated commitment to professional development and staying current with tax laws 

Bonus Points for:

• Bachelor's degree in Accounting from an accredited institution 

• Certified Public Accountant (CPA) certification  

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Job Description

This Business Analyst position is focused on Anaplan, the core tool used for sales compensation, commissions, and territory management. This role will define business requirements to ensure our Anaplan instance is continuously meeting the needs of the business and develop back-end and front-end features in Anaplan following best practices. 

In this role as a Business Analyst, you will:

• Develop a deep understanding of the business and identify/quantify levers that impact the business 

• Maintain existing Anaplan forecast models and ensure that the data is accurate, complete, and available in a timely manner 

• Identify forecasting feature gaps or planning process inefficiencies within the sales organization and translate those needs into model enhancements or new Anaplan model implementations 

• Regularly gather input from end users and other teams to develop, prioritize, and execute business requirements 

• Understand existing databases and warehouse structures in order best determine how to consolidate, aggregate, and utilize data in an efficient and scalable manner 

• Audit model calculations and provide support to end users  

Qualifications

For this role as a Business Analyst you should have:  

• 2+ years of relevant experience as an Anaplan model developer. 

• 5+ years of relevant experience as a business analyst, gathering data requirements, developing metrics and reports, using data insights to support business cases, planning, and decisions. 

• Experience with sales compensation models and/or administration. 

• Experience with an end-to-end Anaplan system implementation (requirements gathering, design, build/test, deploy, support). 

• L1, L2, and L3 Anaplan Model Building Certified. 

Preferred Qualifications:

• Bachelor's degree in Business Administration, Finance, Computer Information Systems, Engineering, Operations Research, Mathematics or other business/analytical disciplines or equivalent experience. 

• Master Anaplanner or Anaplan Solutions Architect Certification. 

• Experience in BI design and development, UI/UX best practices. 

• Experience with PowerBI or other BI tools and developing dashboards. 

• Experience writing and debugging SQL queries with large-scale, complex data sets in a business setting. 

• Experience with Salesforce, Netsuite 

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Job Description

At Renaissance Learning, we're in search of a proactive and seasoned Tax Manager with a CPA certification to enrich our tax department. Embracing a remote work culture, we prioritize flexibility and convenience for our team members. If you're a committed professional with a robust background in international tax and eager for a fresh opportunity, we invite you to join us. Renaissance Learning is a vibrant organization in a constant state of growth and transformation. Each day presents new challenges and prospects for advancement. Discover the fulfilling journey of working at Renaissance. 

In this role as an International Tax Manager, you'll hold a pivotal role within the Finance Department, contributing to foreign inclusion calculations, foreign tax provision computations, Pillar 2 evaluation and implementation, alongside other international compliance requirements, tax planning, research, and diverse projects. Occasionally, you may lend your expertise to U.S federal income tax projects and initiatives. You'll collaborate closely with fellow members of the tax department and the broader Finance team. 

Responsibilities: 

• Collaborate with business leaders, global tax, finance, treasury, legal teams, and external advisors to guide and execute tax facets of various business initiatives, tax planning, and operational matters. 

• Aid in preparing foreign inclusion calculations, encompassing GILTI, FDII, Foreign Tax Credit, BEAT, etc. 

• Contribute to reviewing and preparing quarterly and year-end foreign income tax provision computations. 

• Oversee tax compliance and reporting, including corporate income tax, transfer pricing, and Digital Services Tax matters. 

• Conduct tax research on pertinent issues and disseminate findings within the tax department and across the organization. 

• Participate in tax purchase accounting, acquisition integration, and other ad-hoc tax projects. 

• Assist in researching and resolving tax notices and audits in domestic and foreign jurisdictions. 

• Stay updated on existing and proposed tax legislation. 

• Leverage accounting and tax software, such as NetSuite, and Microsoft Office products. Proficiency in tax technology tools, notably Power BI, is advantageous. 

• Effectively communicate with team members and Renaissance clients to deliver exceptional service and support. 

• Foster a positive and collaborative work atmosphere within the tax department. 

Qualifications

For this role as an International Tax Manager, you should have:

• Five or more years of robust international tax experience, encompassing Big 4 and/or relevant in-house roles. Experience with UK tax is beneficial. 

• Strong analytical and problem-solving abilities. 

• Excellent communication and interpersonal skills. 

• Detail-oriented with a keen eye for accuracy. 

• Demonstrated capacity for self-direction, effective organization, prioritization, and management of multiple projects under stringent deadlines. 

Bonus Points for:

• Bachelor's degree in Accounting from an accredited institution. 

• Certified Public Accountant (CPA) certification. 

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Job Description

As the Product Marketing Manager (Flocabulary) at Nearpod by Renaissance, you will be a key contributor for telling the stories that take our solutions and products to market, for curating a set of sales enablement assets, and for developing and driving campaign strategies that ensure that solutions and products reach revenue goals.

The Product Marketing Manager should understand the power that narrative has to redefine a category, to highlight where their product is the first, only, biggest, and best, and to convert product features into customer benefits. They will work closely with product management, Sales and Customer Success teams, and the other arms of marketing to help ensure that products go to market successfully. 

In this role you will: 

• Develop messaging using value propositions and value pillars that privilege benefit over feature and differentiate Renaissance's products from competitors. 
• Assist in developing GTM strategies to ensure that solutions and products reach revenue goals, including GTM motions for new product releases and launches. 
• Respond to regional and international sales needs by effectively partnering with Field Marketing, Revenue Enablement, and Customer Success teams. 
• Work closely with cross-functional teams (e.g., other marketing divisions, Product Management, Sales, Customer Success), to help develop effective marketing strategies and content (e.g., web content, campaigns, collaterals). 
• Support voice of customer activities that validate messaging, inform roadmap and seed sales. 

The ideal candidate will be: 

• A driver, eager to take initiative 
• A natural collaborator who leads others easily 
• Growth-minded and flexible, excited by change 
• Digitally savvy 

Qualifications

For this role as a Product Marketing Manager, you should have:

• 3+ years of product marketing or product management experience preferably in an education industry. 
• Bachelor’s degree or equivalent preferred
• Expert presentation skills
• Strong writing and communication skills for internal messaging and external purposes (internal documentation, presentation
• Some experience with education, either within the K-12 school system or in the education industry, with understanding of the daily lives of both teachers and administrators, preferred. 
• Understanding of the K-12 market. 
• Working knowledge of core product marketing programs, activities and tactics (e.g. positioning and messaging frameworks, integrated marketing campaigns). 
• Proven performance in earlier role 

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Job Description

• Guides critical market research in the learning platform and cross-subject content space in order to inform content development work on the Nearpod and Flocabulary platforms.  
• Partners with customer-facing teams (sales, marketing, professional development, support, etc) to understand and prioritize content buyer needs.  
• Defines market problems (with supporting multi-faceted research) that will be the foundation for the roadmap vision.   
• Identifies federal, state and local funding sources that will inform development decisions.  
• Collaborates with the content development leads daily to ensure solution-to-market problem fit.  
• Owns understanding the “buyer persona” and defining the criteria by which they select Nearpod or Flocabulary as a content provider.    
• Interprets financial performance data to build business cases for market expansion.    
• Breaks down subject-specific (ELA, Math, Science, Social Studies, 21st century, etc) market needs in order to inform the instructional value proposition(s).   
• Supports the yearly pricing motion by collecting pricing benchmarks from competitors and researching the effectiveness of our existing subscription model.  
• Helps to build a culture of learning at Renaissance that encompasses all products.  

Qualifications

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. In accordance with applicable laws, Renaissance Learning will provide reasonable accommodations that do not create an undue burden so disabled employees may perform the essential functions of the position. 

Education & Experience 

• Bachelor’s (BS or BA) or equivalent required, MBA preferred and 
• Minimum 3 years of product manager or product strategy experience, OR equivalent combination of education and experience.

Certificates, Licenses, Registration 

• None required, although may be required by states to register and/or complete background screening necessary for access to schools or state offices 

Computer Skills 

• Proficient in MS office applications 
• Familiarity with Salesforce / Power BI preferred  
• Virtual meeting software proficiency 

Other General Skills 

• Must have an excellent understanding of K-12 market, instructional approaches, and best practices. 
• Demonstrated ability to read, analyze, and interpret complex documents 
• Demonstrated ability to conduct market, competitive and financial research and articulate high impact market opportunities to stakeholders.  
• Demonstrated ability to respond effectively to sensitive inquiries or complaints 
• Demonstrated ability to make effective and persuasive speeches and presentations on complex topics to top management, public groups, state or federal education officials, top educators, and/or governing boards 
• Demonstrated ability to define problems, collect data, establish facts, and draw valid conclusions 

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Job Description

In this role you will support the design, development and management of legal operations and corporate governance across the company and its subsidiaries and affiliates. Your role will include legal technology and business process improvement; legal compliance management and operations; outside counsel and vendor management; corporate governance management; other areas of legal operations. 

Legal Operations Support and Management

• Identify and implement organizational and operational process improvement, workflows, and automation opportunities to meet the growth trends and operating needs of the legal organization. 
• Evaluate, select, and help implement technology solutions to support the legal department's operations (e.g., e-discovery, e-billing, records management, and knowledge management). 
• Prepare, monitor and track legal department metrics, including key data points aligned to the legal department’s goals and objectives and other performance metrics.
• Establish, update, and maintain repository for templates, policies, notices, and process documentation.
• Advise on and set up legal intake processes, including communications channels, matter management software, and other intake processes.
• Manage legal team communications, meetings and events, including SharePoint, MS Teams site and tools, regular meeting cadence, offsite meetings, and intracompany communications.
• Oversee legal team budget development and management, including vendor expenses and invoices, legal team software and tools, implementation of e-billing software, budget tracking and coordination, and opportunities for greater efficiency and savings. 

Corporate Governance 

• Manage corporate governance documents, including formation, dissolution, conversion, drafting of governance documents, and maintenance of minute books.
• Administer Diligent Entity Management, including coordination of access and use by finance team and global outside counsel.
• Oversee the preparation and filing of annual reports, franchise taxes (in coordination with the finance team) and foreign qualifications for the Company and its domestic subsidiaries in multiple states.
• Assist with the preparation and organization of records in support of the Company’s boards of directors and committees, and implement and manage Diligent Board Portal.
• Liaise with finance team to support financial audits, tax analyses and other finance and accounting activities that require legal input.

Intellectual Property Support

• Coordinate with internal teams and external counsel to manage trademark registration processes, including knockout searches, clearance, applications, and renewals.
• Coordinate with patent counsel and internal resources to support applications and maintenance.
• Administer internal trademark and patent databases, and coordinate with external counsel dockets.

Qualifications

• 5 or more years of experience in legal operations or equivalent paralegal experience, with background at a SaaS or other technology company preferred
• 3-5 years administering or managing corporate records and governance, including annual reports, filings, minute books, and board meeting support, and familiarity with CSC or similar corporate services
• Experience with legal technology, including Diligent, DocuSign, matter management (e.g., Asana) and e-billing (e.g., Simply Legal)
• Trademark registration administration experience preferred but not required
• Self-starter who can prioritize and manage multiple projects and responsibilities with agility and efficiency, acting as a leader and contributor.
• Excellent interpersonal and communication skills, including diplomacy, sensitivity, and interacting well with team members at all levels
• Outstanding attention to detail and organizational and time management skills

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Job Description

Job Summary 

Manages the life cycle of Nearpod and Flocabulary platforms and promotes it across the organization. Works closely with all parts of the organization, as well as customers, to envision and execute the creation of solutions that meet market and internal demands. Evangelizes offerings internally and helps with reporting and data infrastructure. Researches and analyzes market trends, competitors and customer needs to identify opportunities.  

 Essential Functions and Responsibilities:  

• Manage the entire platform life cycle from strategic planning to tactical activities.  
• Specify market requirements for current and future by conducting market research supported by on-going visits to customers and non-customers and combining that with the knowledge of market trends, educational research, and other sources  
• Drive a solution set across teams (primarily Product and Engineering) through market requirements  
• Work closely with an Engineering counterpart to define product release requirements  
• Serve as the internal and external evangelist for platform offerings, working with the sales channel, key customers, and business development partners  
• Find innovative solutions for the broader market and define needs to successfully launch in the marketplace  
• Support areas where product and internal operations converge to ensure support and data/reporting flow is successful and meeting internal needs  
• Successfully position platform with a strong understanding of the market and customer needs  
• Successfully identify key buying influences and develop multi-faceted approaches to win sales  
• Oversee groups focused on reporting, learning management systems and rostering to ensure strong end-to-end user onboarding experiences  

Qualifications

Qualifications 

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. In accordance with applicable laws, Renaissance Learning will provide reasonable accommodations that do not create an undue burden so disabled employees may perform the essential functions of the position. 

Education & Experience 

• Bachelor’s (BS or BA) or equivalent required, MBA preferred and 
• Minimum 8 years of technical product manager experience, OR 
• Equivalent combination of education and experience  

Certificates, Licenses, Registration 

• None required, although may be required by states to register and/or complete background screening necessary for access to schools or state offices 

Computer Skills 

• Proficient with agile applications 
• Proficient in MS office applications 
• Virtual meeting software proficiency 

Other General Skills 

• Must have an excellent understanding of K-12 education market  
• Demonstrated ability to read, analyze, and interpret complex documents  
• Demonstrated ability to respond effectively to sensitive inquiries or complaints  
• Demonstrated ability to make effective presentations on complex topics  
• Demonstrated ability to define success metrics and set up data systems  
• Demonstrated ability to define problems, collect data, establish facts, and draw valid conclusions  
• Demonstrated ability to interpret an extensive variety of technical instructions  

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Job Description

Nearpod is a classroom engagement tool at the center of solving one of the world’s largest challenges. Our platform enables teachers to keep learning effective and fun. Teachers are empowered to engage and assess students with in-lesson activities, whether it be virtual or in the classroom. We are proud of the enormous impact we are having on the world of education, while experiencing the business success that goes with it.

Position Overview: We are seeking a mature data engineer to join our core platform team. You can expect to introduce new coding patterns, features, and work to reduce complexity of data ownership for our many teams. As an integral part of our growing team, you will have an impact on technology choices, architecture, and the capabilities of our platform. You will influence our development philosophy and practices while continuing to scale Nearpod. You’ll work closely with product managers to develop innovative solutions that enable great classroom learning experiences.

At Nearpod, we value teamwork and pragmatism. You’ll find success here if:

• You enjoy writing high quality code and know your job is not just about shipping. You are excited to contribute your ideas to the broader team in order to build great products and great teams.
• You know some problems require introducing new technology.
• You also understand that the foundation of any great product is proven and well-understood solutions.

Our Ideal Candidate will:

• Craft fault-tolerant data pipelines and distributed systems to support millions of students.
• Have experience developing backend services that leverage relational databases (MySQL), non-relational datastores, message queuing and/or cloud infrastructure.
• Partner with your peer engineers and product owners on getting new features and products to market.
• Evolve data ownership and fluency across our teams, allowing us to bring new insights to customers easily and cost-effectively.
• Develop and improve internal services, scripts, and tools that will be utilized by our teams.
• Ensure that timely, accurate data and metrics are delivered consistently.
• Take pride and ownership in producing high quality software, including appropriate test coverage and ability to troubleshoot production issues.

Qualifications

• Advanced level SQL coding abilities
• Significant professional experience in ETL / ELT using cloud-based databases at scale, such as MySQL, Postgres, BigQuery, Redshift, and/or Snowflake
• Experience designing, coding, and supporting enterprise-scale ETL / ELT pipelines that balance efficiency and intuitive usage.
• Experience architecting data warehouses, data lakes, and data meshes that are organized, performant, and easy to use.
• Effective communicator who collaborates well with distributed engineering, product, and design teams.
• Experience mentoring fellow team members and demonstrating how to stay proficient with new technologies, methodologies, and frameworks.

Bonus Points For:

• Understanding K-12 education data
• Experience with the tools we use, like AWS (including Glue and Lambda), Redshift, Data Build Tool (DBT), Snowflake, and Docker - plus experience with tools we don’t use, but should, and the wisdom to know when to recommend them
• Enjoy working in a 100% remote environment - we have engineers across the US, as well as remote teams in Latin America.

About You:

• Architecture: You are adept at working with your team to craft a scalable and resilient design. From technology selection to data model, to service design, you can deliver a solution to problems while acknowledging constraints.
• Software Delivery: We partner closely with our Product and Design teams, so you will have a role in the entire product lifecycle from ideation through deployment. We iterate and learn through agile, lean and continuous delivery practices.
• Technical Leadership: You are the technical lead for projects. You are comfortable guiding and collaborating with the team to deliver successful shipments together.

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