Position Purpose

As a direct report of the Senior Director, Product Development, the Salesforce Business Systems Analyst (BSA) is primarily responsible for analyzing business requirements, designing, and implementing Salesforce solutions, and leading Salesforce initiatives to drive business growth and success for our network of 200+ agencies and the National office. You will work closely with the Senior Director, Product Development as a member of the Salesforce development and administration team within the Information Technology department of Big Brothers Big Sisters of America (BBBSA) to ensure solutions meet the needs of the organization. BSAs are supporting the life cycle of the solution implementations. The ideal candidate will have an advanced background in Salesforce, business analysis, and project management. The candidate will also possess excellent communication and leadership skills.

Location: United States (100% REMOTE)

Travel:Approximately 5%

Essential Duties and Responsibilities

Salesforce

• Performing Salesforce admin/UAT/configuration/data migration/integration/training tasks.
• Provide ongoing support to business stakeholders and end users on Salesforce functionality and best practices
• Designing and implementing Salesforce solutions and functionalities
• Designing and implementing Salesforce reports and dashboards
• Stay current with Salesforce updates, releases, and industry trends to ensure the organization is leveraging the platform to its fullest potential.

Analysis

• Reviewing, analyzing, and evaluating business systems, models, requirements, and needs
• Identify opportunities for process improvement and optimization within Salesforce and related systems
• Defining requirements and converting them into workable user stories
• Preparing key documentation such as user stories, business processes, process flow analysis, requirements definitions, data models, detailed functional designs, ERDs, executive summaries, and project postmortems
• Participating in pre-project engagements with the Product Development Team, business stakeholders, and vendors to ascertain business requirements, then recommending best practice solutions based on business needs

Project Management

• Lead Salesforce initiatives, including managing project timelines and resources
• Effectively facilitate and manage business stakeholder-related meetings and workshops driving toward stakeholder satisfaction and success
• Analyzing/identifying areas of risk, collaborating on solutions, and developing plans to minimize risk and communicate to stakeholders
• Working closely with Technical Leads to ensure the business requirements are accurately translated into technical requirements, and the team has all the information required for action

Culture

• Demonstrates a commitment to cultural diversity and inclusion that reflects BBBSA’s commitment to JEDI (justice, equity, diversity, and inclusion).
• Champions internal and external culture of the organization focusing on being a JEDI-focused youth empowerment and equity organization.
• Provides consistent follow-up regarding assigned projects and after meetings.
• Manages related and other duties as assigned in support of department and business needs.

Education & Related Work Experience

Education Level: Bachelor's degree in a related field, such as computer science, information systems, or business administration, or equivalent combined work experience

Years of Related Work Experience: A minimum of 3-5 years of relevant experience as a Salesforce Administrator and 1-2 years of relevant experience as a Business Analyst.

Skills and Knowledge:3+ Years of Experience in Salesforce; Salesforce Certifications, such as Salesforce Certified Administrator or Salesforce Certified Advanced Administrator; Salesforce Certifications, such as Salesforce Certified Business Analyst or Salesforce Certified Platform App Builder; Advanced understanding of Salesforce platform capabilities, features, and best practices; Proficient in Salesforce configuration, including custom objects, fields, flows, validation rules, and other standard and custom Salesforce functionalities; Experience in end-to-end implementation of Salesforce CRM itself as well as with different systems; Experience with agile development methodologies; Active belief and practice in documentation; Advanced analytical and problem-solving skills; Exceptional communication and interpersonal skills, with the ability to work effectively with business stakeholders, technology teams, and other stakeholders at all levels of the organization; Ability to manage multiple priorities and projects simultaneously in a fast-paced, dynamic environment; Ability to work independently and proactively, taking ownership of tasks and driving them to completion; Demonstrates enthusiasm towards continued personal/professional development; Ability to use project management tools to manage work.

JEDI Commitment

At Big Brothers Big Sisters of America, justice, equity, diversity, and inclusion (JEDI) is an integral part of our values and mission. We recognize, affirm, and celebrate the diverse backgrounds, lives, and experiences of all of our stakeholders, including youth, families, donors, volunteers, and staff. We ensure the opportunity for all voices and perspectives to be heard and honored. In the workplace, we foster an environment where all people can be their best selves. We affirm that every person [regardless of ability, age, cultural background, ethnicity, faith, gender, gender identity, gender expression, ideology, income, national origin, race or sexual orientation, marital or veteran status] has the opportunity to reach their full potential. We strive to realize the full potential that is within all of us by ensuring that all voices and perspectives are heard and honored.

Equal Employment Opportunity

BBBSA provides equal employment opportunities to all qualified individuals without regard to race, creed, color, citizenship, religion, national origin, age, sex, familial or marital status, pregnancy, military or veteran status, sexual orientation, gender identity or expression, genetic information, disability, or any other legally-protected status in accordance with applicable local, state, and federal laws, regulations, and ordinances.

Americans with Disabilities Act

Employee must be able to perform all essential job functions, with or without reasonable accommodation.

Job Responsibilities

The above statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential duties and responsibilities of the job and should not be considered as a detailed description of all the work requirements of the position. BBBSA may change the specific job duties with or without prior notice based on the needs of the organization.

Disclaimer

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Big Brothers Big Sisters of America is directly recruiting and hiring for this position. We are not engaging any staffing/recruitment firms or agencies for this position. If any candidate profile/resume/identifying information is sent to Big Brothers Big Sisters of America and/or Big Brothers Big Sisters agencies we will not pay any referral or firm fees in relation to this information.

Position Purpose

The Creative Specialist is responsible for the production and implementation of creative and content assets across multiple platforms within Big Brothers Big Sisters of America (BBBSA). Reporting directly to the Director of Creative and Content, the Creative Specialist will play a key role in developing innovative creative design and content to enhance brand awareness and further the mission of BBBSA. They will oversee relationships with external creative vendors and manage the BBBSA digital asset management platform as well as the production of specific content.

Location: United States (100% Remote)

Travel:Approximately 20%

Essential Duties and Responsibilities

• In consult with the Director, Creative and Content and/or the Chief Marketing Officer, serves as primary lead of branding efforts for BBBSA through creative and content production including but not limited to graphic design and creation of templates, reports, logos, presentations, guidelines, photography, videos, and animations, and much more using Adobe Creative Suite (Photoshop, InDesign, Illustrator, Premiere), Microsoft Office, Asana, Brandfolder, SharePoint and Google Docs.
• Creates a variety of visual content for websites, video, print, advertising, or other forms of media.
• Develops visual content and platform for presentations supporting internal and external purposes.
• Designs graphics/overlays and produces gifs, basic animations and cinemagraphs.
• Ensures brand compliance is maintained at the national and local agency level.
• Serves as a main point of contact for all questions regarding branding to all local Big Brothers Big Sisters (BBBS) agencies and manages multiple alias email accounts to provide customer support to those agencies.
• Researches best practices and creative/content trends to further the BBBSA mission, builds strategic relationships, and partners with key industry players, agencies, and vendors.
• Manages the full development and implementation of a wide range of creative and content materials, including logos, brochures, mailings, social media graphics, videos, reports, calendars, brand standards, etc. Sometimes this will include being the sole owner and creator of these assets.
• Oversees production of content; May include managing the team of people who work on the project, including graphic designers, writers, and video producers; May also be responsible for managing the budget for the project and ensuring that the project meets the goals of the company.
• Serves on the planning team for the Big Brother Big Sisters of America (BBBSA) National Conference and is a key stakeholder on all things related to branding, marketing, content, and execution of the conference every year.
• Provides BBBSA digital asset management platform, Brandfolder creative and content training to BBBS agencies throughout the year.

Production & Traffic

• Creates detailed schedules in Asana (or other project management platform) as assigned; manages deadlines for various stages of creative and content projects; Produce and adhere to a monthly creative & content calendar.
• Collaborates with the Director, Creative and Content and other Marketing department leadership to distribute assignments to creative team resources (Internal and external), depending on their availability and priorities.
• Manages follow up and may at times initiate meetings with internal clients to learn more about new project details and give progress updates on existing projects, communicating any issues.
• Monitors assigned projects and workloads, adjusting assignments and deadlines accordingly.
• Manages BBBSA digital asset management platform, Brandfolder.
• Manages related and other duties as assigned in support of department and business needs.

Culture

• Demonstrates a commitment to cultural diversity and inclusion that reflects BBBSA’s commitment to JEDI (justice, equity, diversity, and inclusion).
• Champions internal and external culture of the organization focusing on being a JEDI-focused youth empowerment and equity organization.
• Provides consistent follow-up regarding assigned projects and after meetings.

Education & Related Work Experience

Education Level: Bachelor’s Degree or equivalent relevant work experience.

Years of Related Work Experience: A minimum of 2 years of relevant experience.

Skills and Knowledge: Strong interpersonal skills; Service-oriented mindset with excellent client relations, written and verbal communications; Demonstrated ability to handle multiple projects, timelines and budgets within fast-paced environment while maintaining a commitment to high quality, detail-oriented work; Ability to work independently in achieving results consistently on deadline; Excellent team working skills; ability to collaborate across teams; Experience creating high quality and innovative omni-channel content; Deep knowledge of technological, media and cultural trends; Ability to manage through complex issues with various stakeholders to desired outcome.

JEDI Commitment

At Big Brothers Big Sisters of America, justice, equity, diversity, and inclusion (JEDI) is an integral part of our values and mission. We recognize, affirm, and celebrate the diverse backgrounds, lives, and experiences of all of our stakeholders, including youth, families, donors, volunteers, and staff. We ensure the opportunity for all voices and perspectives to be heard and honored. In the workplace, we foster an environment where all people can be their best selves. We affirm that every person [regardless of ability, age, cultural background, ethnicity, faith, gender, gender identity, gender expression, ideology, income, national origin, race, or sexual orientation, marital or veteran status] has the opportunity to reach their full potential. We strive to realize the full potential that is within all of us by ensuring that all voices and perspectives are heard and honored.

Equal Employment Opportunity

BBBSA provides equal employment opportunities to all qualified individuals without regard to race, creed, color, citizenship, religion, national origin, age, sex, familial or marital status, pregnancy, military or veteran status, sexual orientation, gender identity or expression, genetic information, disability, or any other legally protected status in accordance with applicable local, state, and federal laws, regulations, and ordinances.

Americans with Disabilities Act

Employee must be able to perform all essential job functions, with or without reasonable accommodation.

Job Responsibilities

The above statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential duties and responsibilities of the job and should not be considered as a detailed description of all the work requirements of the position. BBBSA may change the specific job duties with or without prior notice based on the needs of the organization.

Big Brothers Big Sisters of America is directly recruiting and hiring for this position. We are not engaging any staffing/recruitment firms or agencies for this position. If any candidate profile/resume/identifying information is sent to Big Brothers Big Sisters of America and/or Big Brothers Big Sisters agencies we will not pay any referral or firm fees in relation to this information.

Position Purpose

As a direct report of the Senior Director, Corporate Engagement, the Director, Corporate Engagement will be an active contributor to the fundraising efforts for Big Brothers Big Sisters of America (BBBSA), with key focus on the corporate engagement, brand partnerships, and strategic alliances supporting the organization. The Director is responsible for identifying prospects, developing relationships, and successfully activating partnerships directly resulting in significant revenue for the organization.

Location: United States (Remote)

Travel:Approximately 25%-30%

Essential Duties and Responsibilities

• Develop, implement, and cultivate corporate relationships and strategic alliances to secure financial support to reach the organizational fundraising objectives and key revenue targets.
• Build pipeline of prospects to generate partnership relationships of $250,000+, with portfolio accountability of $4,000,000+, including new revenue achievement annually of $500,000+.
• Lead prospecting, solicitation, partnership development and stewardship for key accounts including contract adherence and retention activities.
• Maximize partnership relationships to grow revenue, volunteerism and network engagement including employee engagement, ERG activation, leadership development, and more.
• Serve as organizational expert on program-based corporate partnerships achieving key deliverables through grants, sponsorship, and other methods of giving.
• Manage a diverse and active portfolio of accounts to reach annual revenue objectives. Identify opportunities for new partnerships and develop relationships with key contacts.
• Maintain programmatic knowledge and sophistication to develop and deploy partnership proposals that align with corporate giving trends and activations with mission-based engagement including philanthropic brand trends, employee engagement, and consumer activation.
• Engage in external activities to understand and react to industry and donor trends and effectively incorporates these into the plans.
• Engage leaders throughout the network to develop integrated partnership opportunities and bring proposals/agreements to scale.
• Support key deliverables of the Resource Development team including conference sponsorship, year-end giving, key affinity month activation, donor impact and reporting (annual report, society recognition), 3rd party resource and system alignment and network activation.
• Create dynamic, strategic, and engaging presentations; deliver and execute proposals and agreements; maximize mission investment in alignment with strategic initiatives; throughout all corporate new business development and renewals.
• Optimize strategic partnerships process and account management cadence utilizing Salesforce and internal project management resources.
• Lead solution development, partner impact reporting, and manage key performance indicators for portfolio, internal activation, and contract fulfillment.

Increase Capacity and Ensure Effective Operations

• Work effectively with all departments to deliver objectives.
• Accountable to an annual fundraising goal and prospect engagement metrics
• Contributes to positive morale, proactively solves problems, owns decisions, and engages in continuous improvement.

Culture

• Demonstrates a commitment to cultural diversity and inclusion that reflects BBBSA’s commitment to JEDI (justice, equity, diversity, and inclusion).
• Champions internal and external culture of the organization focusing on being a JEDI-focused youth empowerment and equity organization.
• Provides consistent follow-up regarding assigned projects and after meetings.
• Exemplifies servant leadership qualities internally and across the Big Brothers Big Sisters (BBBS) network with agency staff and volunteer leaders.
• Manages related and other duties as assigned in support of department and business needs.

Education & Related Work Experience

Education Level: Bachelor’s degree in business, marketing, communications, or related education/ experience equivalency.

Years of Related Work Experience: Minimum of five (5) years of demonstrated successful resource development, sales and/or account management experience; successful track record with planning, managing and initiating corporate relationships with the non-profit sector is a plus; experience working with high level corporate representatives and volunteer Board members is critical. Successful 6-figure partnership pitch to execution experience required.

Skills and Knowledge:Advanced skills in MS Outlook, Word, Excel, and PowerPoint; Intermediate knowledge of Microsoft Office, Salesforce, and sales activation continuum; Highly skilled in project management, process/system development and development of effective implementation strategies; Excellent verbal and written communications skills; Superior interpersonal skills; problem resolution skills; Highly organized in approach, with ability to set and manage priorities; Ability to build and manage project budgets.

JEDI Commitment

At Big Brothers Big Sisters of America, justice, equity, diversity, and inclusion (JEDI) is an integral part of our values and mission. We recognize, affirm, and celebrate the diverse backgrounds, lives, and experiences of all of our stakeholders, including youth, families, donors, volunteers, and staff. We ensure the opportunity for all voices and perspectives to be heard and honored. In the workplace, we foster an environment where all people can be their best selves. We affirm that every person [regardless of ability, age, cultural background, ethnicity, faith, gender, gender identity, gender expression, ideology, income, national origin, race or sexual orientation, marital or veteran status] has the opportunity to reach their full potential. We strive to realize the full potential that is within all of us by ensuring that all voices and perspectives are heard and honored.

Equal Employment Opportunity

BBBSA provides equal employment opportunities to all qualified individuals without regard to race, creed, color, citizenship, religion, national origin, age, sex, familial or marital status, pregnancy, military or veteran status, sexual orientation, gender identity or expression, genetic information, disability, or any other legally protected status in accordance with applicable local, state, and federal laws, regulations, and ordinances.

Americans with Disabilities Act

Employee must be able to perform all essential job functions, with or without reasonable accommodation.

Job Responsibilities

The above statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential duties and responsibilities of the job and should not be considered as a detailed description of all the work requirements of the position. BBBSA may change the specific job duties with or without prior notice based on the needs of the organization.

Big Brothers Big Sisters of America is directly recruiting and hiring for this position. We are not engaging any staffing/recruitment firms or agencies for this position. If any candidate profile/resume/identifying information is sent to Big Brothers Big Sisters of America and/or Big Brothers Big Sisters agencies we will not pay any referral or firm fees in relation to this information.

Position Purpose

As a direct report of the Chief Development Officer, the Senior Director, Corporate Engagement will be responsible for leading the activation and account management of secured funders within corporate, foundation, and organizational structures funded through grants, mission-aligned partnerships, or sponsorship for Big Brothers Big Sisters of America (BBBSA). The Senior Director will have accountability for new revenue generation individually and as a team and will bring and build upon a proven track record in achieving year-over-year retention, contract success, and deliverables success, while driving revenue growth and activation opportunities through various channels for a portfolio of $15-35M+ with personal accountability for key accounts and annual new revenue goals. The Senior Director, Corporate Engagement will model and actively demonstrate expertise in sophisticated program-based funding models, grant activation and restricted fundraising.

Location:United States (100% Remote); candidates located on the East Coast (EST) preferred

Travel: Approximately is 25 - 30%

Essential Duties and Responsibilities

Direct Account Management:

• Successfully lead and activate large scale partners who individually generate $1M+ in nationwide fundraising annually through complex integrated plans, ranging from sponsorship to grant based funding.
• Develop and execute strategies to effectively manage partners, ensuring compliance with funding requirements, timely reporting, and successful implementation of funded activations.
• Collaborate with internal stakeholders to align grant-funded initiatives with organizational priorities and objectives.
• Develop and maintain relationships with partners to support account management, development, and fundraising efforts.
• Achievement of budget goals annually, along with successful forecasting and growth goal achievement.
• Partner Activation Strategy and Management:
• Develop and implement comprehensive strategies to activate secured funders, ensuring successful partnerships across corporations and brands supported through grants, sponsorship, and other funding mechanisms for the entire portfolio of accounts across the team.
• Manage the active account portfolio for over $20M, growing to $35M, of partners, ensuring effective stewardship and maximizing the impact of funds towards the organization's mission.
• Identify and pursue opportunities for expanding partnerships with existing funders, exploring additional avenues for collaboration and support including, and not limited to, employee giving and activation, brand integration and leadership opportunities.
• Continuously evaluate the account portfolio to identify opportunities for optimization, expansion, and maximization of resources to ensure mission impact and support organizational sustainability.
• Generate regular reports on portfolio performance, presenting insights and recommendations to senior leadership. Conduct in-depth analysis to identify trends and areas for improvement.

Revenue Growth:

• Proactively pursue new partnership opportunities that support key funding priorities of the organization.
• Proactively identify funding opportunities and initiatives aligned to partner interest areas for expanded growth and deepened relationships.
• Drive revenue growth within existing partnerships by identifying and capitalizing on diverse opportunities, including cause marketing, employee giving, Employee Resource Group (ERG) engagement, grants, sponsorships, product integration, and marketing activities.
• Partner with the Sr. Director, New Business Development and Sr. Director, Cause Marketing in the development of high-quality funding proposals and account activation initiatives, working closely with programmatic and finance teams to ensure alignment with organizational goals and objectives.

Team Leadership and Collaboration:

• Lead and inspire a remote team of account management professionals. Provide guidance, support, and mentorship to foster a collaborative and high-performance work environment with accountability for achieving account portfolio success.
• Collaborate with cross-functional teams, including marketing, finance, network leadership and program management, to ensure seamless execution of partnership initiatives and alignment with organizational goals.

Reporting, Communication & Key Success Metrics:

• Establish and monitor key performance indicators (KPIs) to track year-over-year retention, contract success, and deliverables success. Take proactive measures to address any challenges and enhance overall partner satisfaction.
• Activate the Philanthropy Operations team to ensure successful activation of partner objectives, reporting and organization impact.
• Generate regular reports on the performance of corporate partnerships. Communicate insights and recommendations to senior leadership to inform strategic decision-making.

People Management

• Demonstrates a commitment to cultural diversity and inclusion that reflects BBBSA’s commitment to JEDI (justice, equity, diversity, and inclusion).
• Recruits, trains, retains, and cultivates professional development of direct reports.
• Creates a dynamic, supportive, and effective team that is impactful across the BBBSA network.
• Leads and manages resources (people and capital) that retains and cultivates positive, measurable success.
• Monitors progress against performance targets; implements countermeasures as needed.

Culture

• Demonstrates a commitment to cultural diversity and inclusion that reflects BBBSA’s commitment to JEDI (justice, equity, diversity, and inclusion).
• Champions internal and external culture of the organization focusing on being a JEDI-focused youth empowerment and equity organization.
• Provides consistent follow-up regarding assigned projects and after meetings.
• Manages related and other duties as assigned in support of department and business needs.

Education & Related Work Experience

Education Level: Bachelor’s Degree in nonprofit management, business, marketing, communications (or related education) or equivalent relevant experience

Years of Related Work Experience: A minimum of ten (10) + years proven, successful resource development/fundraising, sales and/or account management experience; successful track record with planning, managing and initiating corporate relationships within the non-profit sector require; experience working with high level corporate representatives and volunteer board members is critical. Successful 6-figure partnership pitch to execution experience required with emphasis on mission-based investment models, grant funding, and restricted giving initiatives. Demonstrated successful experience in leading, supervising and developing staff is required.

Skills and Knowledge:Demonstrated track record of conceptualizing, strategizing, planning, and managing corporate engagement strategies; Demonstrated successful experience in leading, influencing and/or supervising and developing staff, directly or indirectly; Successful 6-figure+ partnership development and execution experience; Excellent team working skills; ability to collaborate; Advanced interpersonal skills; Highly organized in approach, with ability to set and manage priorities; Ability to work independently in achieving results consistently on deadline; Ability to build and manage project budgets; Excellent verbal and written communication skills; Ability to manage complex, highly sensitive matters with high attention to detail; Intermediate knowledge of Microsoft Office, fundraising software, and database systems including Salesforce, and SharePoint (Asana preferred, but not required)

JEDI Commitment

At Big Brothers Big Sisters of America, justice, equity, diversity, and inclusion (JEDI) is an integral part of our values and mission. We recognize, affirm, and celebrate the diverse backgrounds, lives, and experiences of all of our stakeholders, including youth, families, donors, volunteers, and staff. We ensure the opportunity for all voices and perspectives to be heard and honored. In the workplace, we foster an environment where all people can be their best selves. We affirm that every person [regardless of ability, age, cultural background, ethnicity, faith, gender, gender identity, gender expression, ideology, income, national origin, race or sexual orientation, marital or veteran status] has the opportunity to reach their full potential. We strive to realize the full potential that is within all of us by ensuring that all voices and perspectives are heard and honored.

Equal Employment Opportunity

BBBSA provides equal employment opportunities to all qualified individuals without regard to race, creed, color, citizenship, religion, national origin, age, sex, familial or marital status, pregnancy, military or veteran status, sexual orientation, gender identity or expression, genetic information, disability, or any other legally protected status in accordance with applicable local, state, and federal laws, regulations, and ordinances.

Americans with Disabilities Act

Employee must be able to perform all essential job functions, with or without reasonable accommodation.

Job Responsibilities

The above statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential duties and responsibilities of the job and should not be considered as a detailed description of all the work requirements of the position. BBBSA may change the specific job duties with or without prior notice based on the needs of the organization.

Big Brothers Big Sisters of America is directly recruiting and hiring for this position. We are not engaging any staffing/recruitment firms or agencies for this position. If any candidate profile/resume/identifying information is sent to Big Brothers Big Sisters of America and/or Big Brothers Big Sisters agencies we will not pay any referral or firm fees in relation to this information.