About This Role

As a Logistics Analyst, you will provide support to all aspects of shipping and logistics, including closely monitoring daily operations, resolution of operational and customer service issues, engaging with shipping partners, monitoring service level agreements, KPI reporting, and freight bill audits.

You will drive logistics initiatives from concept through to project completion within time, cost, and quality constraints. Lead project team meetings, drive cross-functional communication and decision making and ensure alignment with internal and external stakeholders.

Responsibilities and Duties:

If this is you, you’ll focus on performing these key tasks:

• Monitor USPS, UPS and FedEx performance and address areas of concern
• Address regional transit delays for both inbound and outbound shipments
• Proactively identify and correct shipment exceptions
• Point of contact for Sales and internal teams for shipping questions and issues
• Leverage reporting to identify expedited shipping trends and drive efforts to minimize
• Partner closely with Shipping and Receiving teams to ensure operational alignment
• Act as logistics subject matter expert, raise awareness of industry developments that could impact iRhythm, and recommend solutions
• Be curious: investigate current processes and methods and recommend areas for improvement
• Develop and maintain reporting to measure performance and track KPIs
• Maintain compliance with all company policies and procedures

Required Qualifications:

• Bachelor’s Degree or equivalent combination of education and experience and training
• 5+ years of relevant logistics experience
• Very strong data management (expert-level excel, report building, data manipulation. Expertise with Salesforce and Tableau a plus)
• Proven analytical, problem solving and troubleshooting skills
• Ability to learn and apply new concepts quickly
• Strong written and oral communication skills
• Ability to balance and prioritize work
• Must be diligent in keeping sensitive data confidential
• Outstanding eye for detail
• Identify and resolve operational problems
• Able to achieve results by establishing strong partnerships and relationships
• Alignment to short-term and long-term departmental plans for business and organizational priorities
• Ability to craft compelling communications from metrics and opportunities to leadership

What's In It For You

This is a regular full-time position with competitive compensation package, excellent benefits including medical, dental, and vision insurances (all of which start on your first day), health savings account employer contributions (when enrolled in high deductible medical plan), cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts), travel reimbursement for medical care, noncontributory basic life insurance & short/ long term disability. Additionally, we offer:

• emotional health support for you and your loved ones
• legal / financial / identity theft/ pet and child referral assistance
• paid parental leave, paid holidays, travel assistance for personal trips and PTO!

iRhythm also provides additional benefits including 401(k) (with company match), an Employee Stock Purchase Plan, pet insurance discount, unlimited amount of Linked In Learning classes and so much more! 

FLSA Status: Exempt

#LI-WB-1

#LI-Remote

Nextiva is seeking a Product Manager to join our growing team. As a Product Manager, you will be the responsible and accountable for

• Developing and harvesting product ideas by processing customer and user needs
• Prioritizing the feature backlog by keeping in mind the bigger business objectives
• Successful execution, delivery and adoption of the product(s) and features

An ideal candidate:

• Will act as the point person for the Business, Development Teams, and the UX Teams
• Actively gets involved with product planning, UX Research and Design
• Is self-directed, not afraid to ask questions, a team player, and is motivated to continually work towards the best possible product solutions for Nextiva’s customers.
• Attention to detail, coordination on multiple projects, the ability to adjust quickly to changing product priorities, as well as the ability to anticipate or research customer needs and account for those in the product are all important skills to be successful in this role.

Key Responsibilities:

• Work effectively with and build relationships between yourself and the developer teams that you manage, even if the individuals on your teams do not report directly to you. You are the point person between developers, QAs, project managers, and product designers.
• Manage & drive product initiatives and associated features and be able to effectively manage your dev teams’ backlogs to match those priorities. This includes taking part in product planning and roadmap creation.
• Account for the customer’s voice when making changes or improvements to the product. Consider customer needs by reviewing customer existing data in Power BI, Salesforce, and Pendo. Be proactive about requesting research from the UX research team and conducting competitive analyses as needed.
• Work closely with project managers and dev managers on your teams to create sprint plans and manage the team workloads.
• Be able to write clear and detailed product initiatives, feature/Epics, story’s, design requests and bug tickets within Jira for developers, product designers, QA/QE team members.
• The Product Manager works closely with design and developers with ideas of what is needed by customers, to provide clear direction.
• Attend or lead meetings and refinement/grooming sessions for product feature stakeholders to ensure everyone is aligned on upcoming or current product changes.
• Participate in ideation and discovery sessions for product initiatives and features.
• Product Design, Product Research, Product Marketing and Product Managers drive these sessions.
• Review and include NPS, customer feedback via Pendo, customer escalations, partner suggestions into your dev team’s backlogs.
• Identify and communicate potential issues with priorities or sprints to product leadership.
• Collaborate and communicate with other product managers at Nextiva to ensure everyone is aware of your dev teams’ efforts and how it may affect the work of other teams. Facilitate guild meetings to accomplish this.
• Keep the Product marketing team in the loop on product releases. You will work closely with them on market research, product positioning and customer communication.
• Work closely with Customer support; help write how to articles and run book creation.
• Support internal and external training efforts
• Be a self-starter; this role will often be self-directed, requiring an individual with a can-do attitude who is willing to learn new skills and can thrive in a fast-paced environment.

Qualifications:

• 3-5 years’ experience in a Product Manager role at a technology company.
• Bachelor's degree.
• Deep understanding of customer needs, market offerings, competitive position and feature requirements and business model to ensure a viable & profitable product.
• Ability to effectively communicate and manage multiple competing priorities.
• Training and presentation experience with stakeholders or coworkers
• Experience working closely with stakeholders to deliver high profile product features.
• Ability to deliver projects quickly, reacting to tactical high impact changes that require strategic solutions.
• Meticulous attention to detail, which shows throughout your completed Jira tickets and other tasks.
• Strong interpersonal, collaboration, and organizational skills. 
  Leadership, ownership, conflict resolution and accountability must be strengths.
• Excellent time and project management skills
• Ability to work in a fast paced, rapidly changing environment.
• Excellent written, verbal, and presentation skills
• High proficiency in instructional writing and technical writing; as it relates to writing product briefs as well as Epic and Story tickets for developers, product designers, and QAs

Software Proficiency:

• Microsoft/Google products (required)
• Jira & Confluence (required)

Bonus Points For:

• UCaas CCaas or CRM experience 
• Scrum, Kanban, Agile certifications
• Experience with agile environments
• First hand QA/QE experience and/or software engineer/software developer experience
• Master’s Degree in any related field

Nextiva Core Competencies / DNA:

• Drives Results:  The successful candidate will be action oriented, with a passion for solving problems.  They will bring clarity and simplicity to ambiguous situations.  This individual will challenge the status quo; asking what we can do differently and finding ways to create and build more success.  S/he is a change agent, prepared to lead and drive changes as we transform. 
• Critical Thinker:  The successful candidate is fact based and data driven, able to understand and articulate the “why,” identifying key drivers and learning from the past.  They are forward-thinking, anticipating problems before they arise.  They’ll recommend and action well thought out solutions, understanding the risks and dependencies. 
• Right Attitude:  The successful candidate will be team-oriented, collaborative and competitive with a winning mindset; they’re resilient and able to easily bounce back from setbacks.  S/he will be able to zoom in / out, willing to be hands-on to help solve important problems while being a motivating figure for the team along the way.  S/he will embrace a culture of service and learning with a focus on caring, supporting and respecting our customers and team members.

Compensation, Rewards & Benefits:

The salary or hourly wage offered by Nextiva to external candidates considers a wide range of factors, including but not limited to skills sets, experience, training, licensure and certifications, etc. Our compensation decisions are dependent on the facts and circumstances of each case. Our estimate of the expected hiring range for the position as posted is $115,000 - $178,720. A different level in the job hierarchy may apply to a specific candidate resulting in a different hiring range.

Nextiva provides a comprehensive employee benefits package that includes medical (including supplemental plans for accident, hospitalization and critical illness), telemedicine, dental, vision, disability, life insurance, legal assistance, an Employee Assistance Plan, paid parental bonding leave, PTO for hourly employees and Flexible Time Off (FTO) for salaried employees, an employee long-term savings plan (401k) through Fidelity with Nextiva matching, comprehensive employee wellness programs and loads of learning and development opportunities which are coupled with career paths to last a lifetime.

Interested in joining our amazing team at Nextiva HQ? Apply today as we launch the future of business conversations!????

To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. 

In 2022, Nextiva has been recognized by Comparably as the ‘Best Place to Work’ in the following categories: Best Company Leadership, Best CEO for Women, Best Global Culture, and Best Places to Work in Phoenix.

Additional workplace awards include 2021 LinkedIn Talent Employee Engagement Champion, Comparably’s Best CEO 2021, Best Company Culture 2021 and 2018, Best Company Compensation 2022, 2021 and 2019, and Glassdoor’s 2020 Best Places to Work.

Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS. 

#LI-XX   #LI-worktype

The CAM Sales Manager’s mission is simple… to grow the business and lead a team of Customer Account Managers enabling everyone to grow their career and make an impact! 

The Manager will drive results of a team of 6 quota-carrying AMs by developing the team and driving daily sales activity in accordance with Nextiva’s sales methodology to exceed assigned monthly sales revenue targets. They will view challenges as opportunities and look beyond the quota to focus on potential, never settling. They have the ability and desire to thrive in a fast paced, rapid growth environment, with perseverance to find creative and effective ways to increase productivity and results. 

The Manager will be a player-coach. They will develop skills of their team, hold everyone accountable and inspire a high-performance culture. They will be hands on and lead from the front, personally demonstrating the skills required to succeed. When needed, they will step in and close business to ensure the team exceeds their target. They will be approachable, available, accountable, and trustworthy. Finally, they will be organized and planful, always ensuring there is a structured path for each member of their team daily, weekly, monthly and quarterly.

You will Rock this Role if you have the following characteristics: 

Manage Execution

• Use a structured yet agile Customer Centric methodology to understand the customer’s needs and propose solutions for their business
• Proactively manage pipeline, accurately forecasting daily/weekly/monthly bookings for each CAM and the team
• Manage team and CAM productivity with consistent measurement and inspection of sales performance and KPIs
• Coach and support CAMs in generating and qualifying leads from the installed base, leading product demo, handling objections and closing to exceed quota
• Maintain an Amazing Service culture, starting from the customer’s initial contact
• Develop a sense of urgency to close all customer conversations to beat the competition

Build Effective Teams

• Lead from the front, being resilient, with passion and desire to win
• Hold regular 1:1’s and team meetings to review previous results, active and aged pipeline, discuss lessons learned and coach areas for improvement
• Hold CAMs accountable to daily performance standards/KPIs
• Teach and demonstrate strong value-selling behaviors that will drive results when needed
• Stay current on industry developments and teach your teams to drive continuous improvement in sales skills and product knowledge
• Understand how to motivate the team, and implement team contests/recognition to boost competition and instill fun
• Develop simplicity, forward-thinking and caring in the team culture
• Manage under performers proactively, with transparent communication, improvement plans and replacement criteria to maintain high standards of performance and ensure team success
• Proactively seeks feedback from others
• Open to constructive feedback and talking about how to address shortcomings
• Admits mistakes and gains insights from experience

Sales Tools and Selling Process Effectiveness

• Demonstrate discipline and rigor in having a plan to manage the day/week/month/quarter and teaching team members to do the same
• Coach and hold CAMs accountable for following sales methodology and process on all customer interactions
• Demonstrate proficiency with the use of Salesforce (sales stages, account, opportunity, quoting, and Salesforce reporting) to inspect and manage team performance
• Familiarity with sales tools and processes to strengthen CAM performance (LinkedIn Sales Navigator, ZoomInfo)
• Enforce good systems and tools hygiene for accurate forecasting and customer insight for the installed base

Build Collaborative Relationships

• Work in partnership with Marketing, CRM Leadership on demand generation programs required to exceed target
• Collaborate with Sales Operations, CRM Management and L&D and to identify/execute incremental sales skills or product training to improve close ratios and increase productivity
• Shows leadership and confidence under pressure and through adversity to help others stay focused
• Connects and participates in industry forums or groups to stay on the leading edge of the industry and share best practices
• Quickly bounces back from setbacks by restoring performance to KPIs
• Ensure a positive hand-off to the Customer Success team that promotes a one-Nextiva customer experience

Must Haves:

• 5+ years of high-performance leading Direct Sales teams in a SaaS, general technology or telecommunications environment
• Demonstrated prior success in achieving measurable business goals in a high velocity sales environment
• Renewal experience
• Experience in a fast-paced, high growth business environment
• Advanced proficiency in SalesForce.com, and competent in Word and Excel
• Demonstrates business insight
• Remote

 Metrics of Success (KPIs):Performance and effectiveness will be evaluated on the influence and impact the Manager has on the team’s results and will include the following.

• Prospecting – number of quality new leads acquired
• Close ratio – lead to quote, quote to sale, one call close
• Time to close – from lead to close
• MRR – Monthly recurring revenue
• Attrition of team members – regrettable vs. non-regrettable

Your Success Depends on Your Commitment: 

We invest in our employee’s development and care deeply about your ability to grow. We want Nextiva to not be just a job, but a career. 

Personal and Professional Development is at Your Fingertips.  You’ll have many resources to continually improve the focus areas associated with your role, and also to prepare for your future career growth. Nextiva has invested in world class training programs to help you improve in your current role, but also to prepare for your future ambition.   

Nextiva Core Competencies / DNA:

• Drives Results:  The successful candidate will be action oriented, with a passion for solving problems.  They will bring clarity and simplicity to ambiguous situations.  This individual will challenge the status quo; asking what we can do differently and finding ways to create and build more success.  S/he is a change agent, prepared to lead and drive changes as we transform. 
• Critical Thinker:  The successful candidate is fact based and data driven, able to understand and articulate the “why,” identifying key drivers and learning from the past.  They are forward-thinking, anticipating problems before they arise.  They’ll recommend and action well thought out solutions, understanding the risks and dependencies. 
• Right Attitude:  The successful candidate will be team-oriented, collaborative and competitive with a winning mindset; they’re resilient and able to easily bounce back from setbacks.  S/he will be able to zoom in / out, willing to be hands-on to help solve important problems while being a motivating figure for the team along the way.  S/he will embrace a culture of service and learning with a focus on caring, supporting and respecting our customers and team members.

Compensation, Rewards & Benefits:

The salary or hourly wage offered by Nextiva to external candidates considers a wide range of factors, including but not limited to skills sets, experience, training, licensure and certifications, etc. Our compensation decisions are dependent on the facts and circumstances of each case. For this sales role, our estimate of the expected hiring range for the position as posted is $126,000 - $204,000; this includes annualized base salary and annualized target sales incentive. Some sales roles are paid on an hourly basis and eligible for overtime. A different level in the job hierarchy apply to a specific candidate resulting in a different hiring range.

Nextiva provides a comprehensive employee benefits package that includes medical (including supplemental plans for accident, hospitalization and critical illness), telemedicine, dental, vision, disability, life insurance, legal assistance, an Employee Assistance Plan, paid parental bonding leave, PTO for hourly employees and Flexible Time Off (FTO) for salaried employees, an employee long-term savings plan (401k) through Fidelity with Nextiva matching, comprehensive employee wellness programs and loads of learning and development opportunities which are coupled with career paths to last a lifetime.

Interested in joining our amazing team at Nextiva HQ? Apply today as we launch the future of business conversations!????

Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. 

Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS. 

#LI-AR1   #LI-Remote

Location: This role will be based out of our Austin office. Remote candidates in the US will also be considered.

About the department

Cloudflare’s Enterprise Applications Team builds and runs our enterprise systems that enable Cloudflare internal teams to operate efficiently and enable our customers and partners to do business with us. Enterprise Applications Team is part of the CIO organization.  

Within the Enterprise Applications Team is a Go-To-Market team whose main responsibility is to manage our Salesforce platform (Marketing, Sales, Service/Success) in addition to other platforms that support our CRM functional areas. 

What you'll do

As a Sr Business Systems Analyst, you are expected to be an advanced professional in the systems & process design and implementation space with strong Service/Success business process knowledge. The Business Systems Analyst will elicit, understand, and document the internal customer's business requirements, processes and workflows developing both written and visual depictions of requirements and process flows. You will also work with developers to create the functional specifications that meet those requirements, serve as a subject matter expert to the developers building those functions, and test the developed functionality. This role works closely with other Business SMEs, Developers, and Production Support through each stage of the software development lifecycle and also demonstrates both existing and new functionality to the customer stakeholders. 

This job requires an experienced analyst who can partner effectively with all levels of the organization, lead others, drive results, proactively identify and resolve problems, and make challenging decisions.  You will also be responsible for recommending and instituting business analysis best practices, tools and methodology towards standardization of BA deliverables and procedures.

This is a senior individual contributor role; as a trusted advisor to the team, you will apply your technical expertise to the realization of meaningful business process improvements across the enterprise, and you must be confident in your ability to do so. You will lead discovery and analysis sessions with stakeholders and help business teams derive unambiguous business rules and requirements that can be translated into actionable specifications for development teams. You will be responsible for partnering with application developers, business stakeholders and application administrators. A team player with a collaborative mindset is essential.

• Primary Business Systems liaison to the Customer success, Support, and product teams acting as the consultative partner to providing timely remediation, support, and strategic mentorship to ensure business objectives are met
• Responsible for end to end solution design and delivery – from requirements gathering, testing, through deployment – to ensure effective business system tools design and implementation
• Provide incident management support for key business applications and coordinate support with our vendors and key partners in internal groups. Partner with Support/Success Product manager to develop Support/Success Systems roadmap – short term to 12+ months
• Serve as main point of contact and project coordinator for Business Applications, Process and corresponding enhancements
• Manage multiple competing priorities through effective organization and communication

Examples of desirable skills, knowledge and experience

• Bachelor's Degree or higher in technology-related field or relevant experience in implementing Business systems
• 5+ years of experience in implementations and ongoing operations of a Salesforce org in a Business systems analyst role
• An understanding of Post Sales Service/Success business processes 
• 5+ years of experience working with business applications (Salesforce Service Cloud, Chat, knowledge base, Survey tools)
• Extraordinary problem solver with the ability to cross between detailed data and high-level insights.
• Ability to communicate effectively cross functionally with both executive management and end users.
• Experience in building strong working relationships with business partners, application users, project managers, internal IT team, external application consultants

• Demonstrated ability to deliver on Salesforce project requirements and lead operations support, by working with development, integration and admin team. 
• Experience implementing and managing large Salesforce projects such as transitioning to Salesforce Lightning, implementation of Service Cloud, variety of different support channels and case routing rules
• Experience with sensitive data and creating systems that meet the security and compliance needs that come with the management/ownership of sensitive data
• Highly organized, results-driven, with exceptional attention to detail with great end-to-end program management
• Has expertise in developing and preparing use cases, functional specifications, and technical requirements
• Ability to understand and represent the needs of the end user in a software development environment
• Experienced in implementing and sustaining best of breed SaaS applications implementations in an enterprise environment
• Strong consultative and advisory skills
• Excellent written and verbal communications
• Experienced in working with both internal and system integrator teams for development
• Experience with Jira and Google Suite
• Experience in supporting internal and external auditors with SOX ITGC, SOD

At Vidyard, we make life easier for sellers, marketers, and corporate communicators. Our video messaging tools, digital sales room platform, and other products are used by Microsoft, LinkedIn, and thousands of other companies. We're passionate about elevating our customers, our teammates, our communities, and ourselves.

About the Role

Vidyard is looking for a Customer Success Manager to join our Customer Success team. Reporting to the Manager, Customer Success you will ensure customers gain the full value of the Vidyard platform throughout their entire lifecycle by being the main point of contact for small to medium key accounts customers in our customer base. This includes managing and establishing senior-level relationships within your assigned book of business to build advocacy for Vidyard within our customers’ organizations while driving adoption. 

This is a remote role open to candidates located in Canada.

About the Team

This role will sit on our team of 6 CSMs and CSAs, working with a varied customer portfolio across North America and EMEA. We work to ensure the fastest possible time to value for our customers after they have purchased a Vidyard solution, as well as to ensure our customers continue to receive value from their investment over the life of our partnership. We are accountable for delivering predictable results to our business, acting as the voice of the customer within the company, and putting the customer at the centre of all of our efforts.

What You’ll Work On

• Assist with the implementation of Vidyard for new customers helping them to reach critical adoption milestones
• Regularly assess the health of customer accounts to highlight key opportunities and potential growth areas concerning video
• Serve as the customer advocate to ensure product feedback is passed to the development team
• Work with the technical support team to ensure customer issues are addressed, and support materials are accessible
• Share best practices and strategies for managing, publishing, optimizing and tracking video content
• Help to create, manage and implement customer success initiatives (coordinate with other teams as required), including:
•   Customer newsletters
•   Totango tracking
•   User nurture emails and new feature announcements
•   Surveys
• Client services – Coordinate video migrations, account organization, custom development efforts and more )
  
  

As a Customer Success Manager You Can Expect to:

• Learn the Vidyard product top to bottom to ensure you can support customers in their video strategy 
• Work with customers ranging from Series A startups to large industry players.
• Collaborate with departments like Sales, Customer Support, Product, Legal, Finance, Marketing
• Problem-solving complex customer needs to drive the best results for both the customer and for Vidyard
• Progress along individual contributor or leadership career paths depending on your career objectives

What You’ll Bring to this Role and Your New Team:

• 3+ years experience in a customer success or account management role 
• Previous experience in a B2B SaaS environment is preferred
• Excellent problem solving skills
• High degree of resourcefulness, flexibility and adaptability
• Excellent verbal, written and interpersonal communication skills
• Experience managing relationships with multiple enterprise level accounts
• Ability to discuss business needs and goals with all levels of customers
• Ability to learn quickly in a fast paced environment and balance multiple projects

Our Tech Stack

• Vidyard
• G Suite
• Salesforce
• Totango
• Gong
• Looker

Job descriptions can be overwhelming. At Vidyard we are motivated to drive change together and deeply value the unique experiences, abilities and opinions you possess, so if this role sounds like your next adventure, but you don’t feel entirely qualified, apply! We value candidates who own it, and if you’re relentlessly resourceful too, you might be exactly who we are looking for. 

As we also value user obsession, we prioritize our users, customers and community so you can expect to hear from our team even if you are not selected to move forward.

What You’ll Love About Vidyard:

• Competitive pay
• Comprehensive, flexible benefits on day one*
• Wellness allowance to spend on what's important to you 
• Flexible hours + unlimited vacation + programs to support travel while working, enabling you to live your best life
• Access to Inkblot, a digital mental health platform + $1,500/person/year for mental health coverage*
• Allowance to support your ongoing growth and development
• Parental leave top-up
• Paid volunteer hours
• Employee resource groups to empower and drive change at Vidyard and in our communities
• RRSP match*
• Stock options
• Flexible holiday program
• Home office stipend 
• Flexibility to work in the place that brings out your best: whether you thrive in the comfort of your home office, or are local to, and prefer the energy of our collaboration space in Kitchener, Ontario, Canada, there is flexibility for all.  Although we default to remote-first there will be occasional in-person meetings/events purposefully designed for connection and collaboration.

*Benefits described are Canadian specific.

We thank all applicants for your interest in Vidyard. Only those applicants selected for an interview will be contacted. Unsolicited resumes from Agencies will not be accepted.

Vidyard is an equal opportunity employer. Applicants who require reasonable accommodation to complete the application and/or interview process should notify us at recruitment@vidyard.com.

Tock is looking for experienced and motivated Field Account Executives to support our expansion by representing Tock in several major metropolitan markets.

As a member of Tock's growing sales organization, you'll be part of a dynamic group, and will get to work with some of the world's best Chefs, entrepreneurs, and restaurant owners. You will build a high-quality, strategic pipeline of prospective customers in your territory. You will manage the end-to-end sales process while helping build the brand of Tock in your market and work with current Tock customers to make sure they are happy, referenceable, and willing to make introductions. You will also work with the larger restaurant ecosystem in your market: real estate brokers, restaurant consultants, and other partners of Tock in-market.

This is a full-time, remote role located in London. You will report directly to the Sales Manager.

You'll Get To…

• Focus on building relationships with the top restaurants in your market
• Cultivate relationships throughout the organization of target restaurants
• Find a great solution for each customer using an understanding of their business and their growth plans
• Pitch Tock to replace and improve current reservation systems
• Establish a vision and plan to guide your long-term approach to pipeline generation
• Exceed sales revenue and overall goals
• Become a Tock product expert to lead online and onsite product demonstrations
• Manage complex sales and develop a strategic regional plan

Who We're Looking For

• 7+ years selling to restaurants or the hospitality industry (E-commerce or SaaS ideal)
• You have experience developing the business development strategy for a new territory
• Demonstrated experience meeting sales quotas
• Intrinsically motivated with experience in the restaurant and hospitality industry
• You have experience and want to work in a dynamic, growth stage company
• You have past success selling during market creation phase
• Experience using Salesforce to manage pipeline

Benefits & Perks

• Health insurance with 100% covered premiums for you and your dependent children
• Fertility and adoption benefits
• Headspace mindfulness app subscription
• Retirement benefits with employer match
• Flexible paid time off
• Up to 20 weeks of paid family leave
• Equity plan for all employees
• Education reimbursement
• Employee donation match to community organizations
• 6 Global Employee Resource Groups (ERGs)

Tock's Growth

• Awarded Fast Company's "Most Innovative Companies" in 2021
• Awarded Built In's "Best Places to Work" in 2020, 2021, 2022, 2023, and 2024
• Awarded America's Hottest Brands of 2020 by AdAge
• Won Chicago Tribune's "Game Changer" Award for industry innovation
• Reached a global customer base of 30 countries operating in 200+ cities
• Processed over $1 billion in prepaid reservations
• Named one of 2019's 50 Startups to Watch
• Featured in: New York Times, Bloomberg, GQ, Vice, Wired, Food & Wine, Eater, Skift Table, Chicago Tribune, Crain's Chicago Business, New York Post, and more

About Tock

Tock is the all-in-one system for reservations, takeout, delivery, and events. We are changing the way restaurants, wineries, and culinary event organizers run their business and how guests explore, discover, and book at these places all around the globe.

About Squarespace

Squarespace (NYSE: SQSP) is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity, creating and managing social media presence with Bio Sites and Unfold, and hospitality business management via Tock. Our team of more than 1,700 is headquartered in bustling New York City, with offices in Chicago, Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia. For more information about our company culture, visit www.squarespace.com/about/careers.

Our Commitment

Not only do we embrace and celebrate the diversity of our customers, but we also work toward the same in our employees. At Tock, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

#LI-Remote.

About the Role 

As a ProjectManager you will play a pivotal role in supporting themarketing functionand overseeing variouscross-functionalinitiatives within our organization.You will collaborate closelyacrossteams to ensure the successful planning, execution, and delivery ofa high volume ofmarketing campaigns and projects. 

Reports to:VP of Demand Marketing 

Pay Classification: Full-Time, Exempt  

Responsibilities

Project Planning and Execution: 

• Work closely with the marketing team to define project objectives, scope, and deliverables. 
• Develop comprehensive project plans, timelines, and budgets, ensuring alignment with strategic goals and objectives. 
• Coordinate and prioritize tasks across multiple initiatives to meet deadlines and deliver results within budget. 

Cross-Functional Collaboration: 

• Serve as the primary point of contact for all marketing projects, fostering collaboration and communication among internal teams, including creative, digital, content, and product teams. 
• Facilitate regular meetings and check-ins to ensure alignment on project milestones, progress, and any potential roadblocks. 
• Work closely with external vendors and agencies as needed to support project execution. 

Resource Management: 

• Allocate resources effectively to support the successful implementation of marketing initiatives, including personnel, budget, and technology/tools. 
• Identify and address resource gaps or bottlenecks to ensure optimal project workflow and efficiency. 

Operations 

• Establish team cadences as it relates to projects, including driving the weekly reporting and planning cadences. 
• Deliver operational support, including templatization and standardization of materials, processes, documentation to improve consistency and accuracy of deliverables. 
• Drive planning cadences for weekly, monthly, quarterly and annual planning initiatives. 

Performance Monitoring and Reporting: 

• Drive the reporting cadence and monitoring for the team in conjunction with the RevOps function. 
• Monitor project performance against established KPIs, identifying areas for improvement and optimization. 
• Prepare regular progress reports and presentations for senior leadership, highlighting achievements, challenges, and recommendations for future initiatives. 
• Drive program post-mortems and insight delivery. 

Risk Management: 

• Anticipate potential risks and challenges throughout the project lifecycle, implementing mitigation strategies to minimize impact on project timelines and outcomes. 
• Proactively identify opportunities for process improvement and implement best practices to enhance project efficiency and effectiveness. 

Minimum Qualifications 

EXPERIENCE 

• 3 - 5 years of project management experience preferably within a marketing or advertising agency environment.  
• Deep Asana experience 
• Hands-on experience with Salesforce, preferred but not required  
• Proven experience managing projects and stakeholders expectations  

SKILLS 

• Strong relationship building skills and partnering with others   
• Strong ability to lead a team/project, plan, prioritize, communicate, and influence others    
• Ability to embrace change and work in a fast-paced environment    
• Ability to adopt and evangelize best practices suited to program/project    
• Customer driven with ability to work within a team environment    
• Strong organization and presentation skills    
• Collaborative mindset to establish and maintain a productive working relationship with key stakeholders at all organizational levels   

BENEFITS 

• Health, Vision, Dental Benefits  
• 401 (K) Plan with Employer Matching  
• Competitive Bonus Structure  
• Employer Paid Life Insurance and Disability Insurance  
• Generous Paid Time Off Plan  
• Technology Reimbursement  
• Vacation Bonus  
• Paid Office Closure December 24-January 1  
• Paid Holidays Schedule  
• Certification Reimbursement  

About A-LIGN 

A-LIGN is a technology-enabled security and compliance partner trusted by more than 3,400 global organizations to confidently mitigate cybersecurity risks. We work with small businesses to global enterprises with services spanning across SOC, Penetration Testing, PCI DSS, HITRUST, ISO and privacy compliance. Our proprietary compliance management platform is transforming the compliance experience by enabling an anytime, anywhere approach to audits. For more information, visit 
www.A-LIGN.com. 

Come Work for A-LIGN! 

Apply online today at A-LIGN.com and learn about life at A-LIGN by following ourCareers at A-LIGN LinkedIn! 
A-LIGN is an Equal Opportunity Employer! Minorities, women, disabled, and veterans encouraged to apply! 

We're looking for driven and dedicated people who want to help us revolutionize the display advertising industry. You'll join a company with a product that customers love, a talented team who are building innovative solutions and a fun, inclusive culture focused on learning and growth.

As a Sales Development Representative, your main focus will be to generate a significant quantity of quality leads for our Account Executives. You will be handling the outreach to enterprise and mid-market companies in direct support of the sales and marketing teams. You'll be key in helping our team reach our revenue goals, and in the process learn a ton about sales and digital advertising. If you’re eager to learn, and an outstanding teammate looking to make an immediate impact at an exciting company, we'd love to talk!

This role is open in San Francisco, New York City, orRemotelocations.

Not confident that you check all the boxes? You should still apply! We’ll review your application for other opportunities. We're always on the lookout for talented people and we're committed to developing each employee's career with over 1,800 training classes offered every year.

The impact you’ll make:

• Drive RollWorks’ revenue growth by building a pipeline of leads using outreach emails and phone calls with a focus on setting appointments for the sales team
• Research contact information for prospects and creatively identify the best ways to develop a relationship and sell RollWorks’ products
• Cultivate and qualify new leads that turn into quality appointments
• Use in depth selling knowledge to educate prospects on RollWorks’ advertising solutions
• Work closely with Sales Managers, Account Executives, and Marketing on various 
• projects that are supporting the entire sales team

Skills you’ll bring:

• 1-2 years of experience in pipeline development and/or sales
• Must be self motivated and be excellent at time management 
• Excitement to work in a high-growth environment and have a passion for sales
• Must have growth mindset and be coachable
• Strong written and verbal communication skills
• Experience in sales (cold outreach) and familiarity with tech stacks ie. Salesforce, LinkedIn Sales Navigator, Sales Outreach Platform, Lead Generation Platform

Benefits and perks:

• Competitive salary and equity
• 100% employee coverage for medical, dental and vision premiums
• Short and long term disability benefits at no cost to the employee
• Basic life and AD&D insurance at no cost to the employee
• 401K Plan (Pre-tax and Roth)
• 4 weeks of paid time off and work/life balance
• Up to 12 weeks of paid family leave (care for a family member, bond with a new child, etc.)
• Up to 6 weeks of paid disability leave (up to 12 weeks for pregnancy disability leave)
• Join a community of fellow Rollers as a member of one of our Employee Resource Groups
• Ample opportunities to volunteer with local organizations with NextRoll Gives Back

Additional Information:

Minimum hourly wage of $19.23 to maximum hourly wage of $29.78 + commission + equity + benefits.

Up to 42.86% commission will be paid quarterly based on achievement of sales targets.

The range provided is NextRoll’s reasonable estimate of the base compensation for this role. The actual amount will be based on job-related and non-discriminatory factors such as location, experience, training, skills, and abilities. Consult with your Recruiter during the initial call to determine a more targeted range based on these job-related factors 

About RollWorks:

RollWorks, a division of NextRoll, offers ambitious B2B companies an account-based platform to align their marketing and sales teams and confidently grow revenue. Powered by proprietary data and machine learning, RollWorks’ solutions address the needs of organizations large and small—from those with best-in-class ABM programs to those just beginning their exploration. RollWorks empowers teams to identify their target accounts and key buyers, reach those accounts across multiple channels, and measure program effectiveness in their system-of-record. Learn more at www.rollworks.com.

We are committed to building diverse teams of “Rollers” and are proud to be an equal opportunity employer. Learn more about our DEI impact via our DEI Annual Report on our Culture page. All applicants will receive consideration without regard to race, color, ancestry, sex, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, citizenship, genetics, disability, age, veteran status or other characteristics. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To request reasonable accommodation, contact candidateacommodations@nextroll.com.