Position Overview

Our professional services team, Brightcove Global Services (BGS), provides consulting and delivery services to guide some of the best known companies in the world through their OTT journeys and we're expanding. If you have a strong consulting and professional services background, a passion for working on high-functioning teams, a keen sense of creativity and a willingness to help our clients achieve their business goals through video technology, we'd love to talk.

Brightcove’s Global Services team is not a typical professional services organization, but is Brightcove’s full-service agency for our clients. The team augments our platform and product by building custom video-centric web, mobile, and OTT solutions for a variety of customers across the globe. Our mission is to offer services that maximize customer KPIs in the video space leveraging their content. Our solutions often involve multiple products and services including Brightcove Beacon (OTT Platform), cloud-based services, Content Management System (CMS), Digital Right Management (DRM), Analytics services, Advertising services, subscription and monetization services. We have a team of smart individuals who are passionate about solving complex and interesting problems for our clients and who are driven to ensure those clients are successful.

A Manager, QA Automation in Brightcove’s Global Services team is adept at designing, building, running, documenting, and maintaining a robust set of test automation presenting technical solutions to address customer and prospect business requirements. The role will consist of engaging development and QA resources to ensure proper test coverage for a wide range of applications.

We are looking for someone who is passionate about media and video who can take leadership in building and expanding the QA automation discipline within the group. The candidate must be highly motivated, technical, detail-oriented, team-oriented, creative, and possess outstanding communication skills.

Job Responsibilities

• Work in an agile environment with a team of engineers to create new products and services and enhance existing solutions and workflows
• Develop and maintain automated test cases for OTT media streaming platforms while prioritizing testing activities.
• Execute automated test cases and report results both locally and through remote automation pipelines
• Create new automation frameworks from scratch to handle new upcoming technologies
• Record and manage defects throughout their lifecycle in JIRA
• Contribute to a common library of cross-project automation utilities and provide regular feedback for continuous improvement
• Create and follow test plans and verify acceptance criteria for new projects and features
• Work collaboratively with the development and the functional testing teams to plan delivery, manage risks, improve quality, and streamline our software deployments
• Triage and maintain a CI/CD pipeline in charge of the platform executions
• Inspire, support, manage and grow a distributed team of three QA Engineers and contractors at different stages of development to encourage a culture of excellence and continuous improvement that meets business goals through a healthy culture of feedback and collaboration
• Foster a culture of diversity, equity, and inclusion in everything you do: from hiring to career development, to team culture, and the products and services we deliver to customers

Qualifications/Experience

• 8+ years of front-end software test automation experience working with Javascript
• 2+ years of people management experience
• Proven ability to lead, coach, inspire and motivate a team of QA Engineers across multiple geographies
• Proficient with modern web technologies; NodeJS a plus, but not required.
• Knowledge of docker containers
• Experience with continuous integration and deployment infrastructure for web applications and services
• Collaborate with other software engineers, QA engineers, product owners, and UX designers for continuous improvement of automation quality
• Experience with bug tracking / workflow management tools
• Experience collecting debugging information using browser tools required
• Deep expertise in writing test plans, test cases and parsing
• Ability to identify dependencies/risks during sprint planning
• Experience with backend automation testing tools
• Experience using Postman for API testing
• Experience designing and running load tests for API systems
• Expertise working with GitLab or GitHub
• Experience with OTT, video or media is preferred
• Good knowledge working with mobile and smart TV devices 
• Comfortable working in an agile/scrum setting
• Experience in the basics of developing and deploying scalable web-based applications
• Excellent communication, collaboration, reporting, analytical and problem solving skills
• Ability to collaborate effectively with other software engineers, user experience designers, functional testers and product/program managers
• Experience evaluating, designing, and implementing automation frameworks from beginning to end

About Brightcove 

Brightcove is a diverse, global team of smart, passionate people who are revolutionizing the way organizations deliver video. We’re hyped up about storytelling, and about helping organizations reach their audiences in bold and innovative ways. When video is done right, it can have a powerful and lasting effect. Hearts open. Minds change. 

Since 2004, Brightcove has been supporting customers that are some of the largest media companies, enterprises, events, and non-profit organizations in the world. There are over 600 Brightcovers globally, each of us representing our unique talents and we have built a culture that values authenticity, individual empowerment, excellence and collaboration. This culture enables us to harness the incredible power of video and create an environment where you will want to grow, stay and thrive. Bottom line: We take our video seriously, and we take great pride in doing it as #oneteam.

WORKING AT BRIGHTCOVE 

We strive to provide our employees with an environment where they can do their best work and be their best selves. This includes a focus on our employees’ work experience, actively creating a culture where inclusion and growth are at the center, and hiring, recognizing, promoting employees who are committed to living and breathing these same ideals. We value collaboration, creativity, work/life balance, professional growth and creating an empowering space for open communication. Whether you’re in one of our offices around the world or working remotely you have plenty of opportunities to meet colleagues andcelebrate a variety of personal interests with organized groups and clubs including an Employee Action Committee, Women of Brightcove, Pride of Brightcove, Parents of Brightcove … and more to come!

We recognize that no candidate is perfect and Brightcove would love to have the chance to get to know you. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. Brightcove embraces diversity and seeks candidates who support persons of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply. If you need any accommodations for your interview, please email recruiting@brightcove.com. 

The Brightcove Privacy Policy explains the processing and purposes of any personal information.

BC21060

Ilir Sela started Slice with the belief that local pizzerias deserve all of the advantages of major franchises without compromising their independence. Starting with his family’s pizzerias, we now empower over tens of thousands of restaurants with the technology, services, and collective power that owners need to better serve their digitally minded customers and build lasting businesses. We’re growing and adding more talent to help fulfil this valuable mission. That’s where you come in.

The Challenge to Solve

Empower local business owners with an incredible app-based ordering experience that both delights their customers and keeps them coming back for more.

The Role

As a senior member of the QA team, you will work collaboratively with other QA Engineers, Developers and Product managers to plan, design and execute test cases ensuring the quality of our products before they go live. You will work in a dynamic, supportive team environment, where initiative and continuous improvement is encouraged. As a senior engineer you will contribute to strategic decision making where QA is a stakeholder, e.g test approach, go/no-go on release and maintain internal QA documentation repository on Confluence as well as mentoring junior team members. Reporting to the QA Team lead we offer you exposure to a wide range of technology, process and learning while contributing to maintain the high quality standards of our software. 

This role would work within normal business hours.

The Team

Your day-to-day team will include a collaborative group of QA Engineers, Developers and Product Managers working across our offices in Skopje, New York City and Belfast. You will be a versatile team player who can communicate succinctly with a variety of stakeholders in the development cycle and serve as an internal representative, advocate and expert for QA, contributing that perspective to the company in every way. You will be contributing to a repository of QA tests in response to reported bugs or new features. You will work on your own initiative and provide solutions to technical issues facing the QA team. 

The Winning Recipe
We’re looking for creative, entrepreneurial engineers who are excited to build world-class products for small business counters. These are the core competencies this role calls for:

• Experience within software quality assurance (3-5 years)
• Fluent verbal and written English skills.
• Experience of test planning, test case design and execution in a fast paced release environment
• Experience in creation and management of structured test suites based on feature acceptance criteria.
• An awareness of risk in the context of software development and testing. 
• Experience of test execution including raising/tracking bugs
• Experience of test management systems(e.g Test Rail)
• Work experience related to the quality of software products (troubleshooting, bug investigations, etc.)
• A working understanding of web technology (HTML, browser features, browser-based dev tools) and test approach
• A working knowledge of API testing fundamentals and related tools
• Awareness of mobile application testing fundamentals
• Experience of QA test automation using Selenium Webdriver/Appium with demonstrable ability to create/maintain framework or regression scripts 
• Working knowledge of at least one of the following programming languages: Java (preferred), Ruby or Python
• Capable of mentoring and onboarding junior team members.

The Extras
Working at Slice comes with a comprehensive set of benefits, but here are some of the unexpected highlights:

• Access to medical, dental, and vision plans
• Flexible working hours
• Generous time off policies
• £200 per annum employee wellbeing allowance
• Market leading maternity and paternity schemes
• Discounts for local pizzerias (of course)

The Hiring Process

Here’s what we expect the hiring process for this role to be, should all go well with your candidacy. This entire process is expected to take 1-3 weeks to complete and you’d be expected to start on a specific date.

• Application
• 30-minute introductory meeting
• 30-minute hiring manager meeting
• 45-minute QA Technical Interview
• 45-minute QA & Cultural Interview
• 30 minute CTO meeting
• Offer!

Pizza brings people together. Slice is no different. We’re an Equal Opportunity Employer and embrace a diversity of backgrounds, cultures, and perspectives. We do not discriminate on the basis of race, colour, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law. We are also proud members of the Diversity Mark NI initiative as a Bronze Member.

Privacy Notice Statement of Acknowledgment

When you apply for a job on this site, the personal data contained in your application will be collected by Slice. Slice is keeping your data safe and secure. Once we have received your personal data, we put in place reasonable and appropriate measures and controls to prevent any accidental or unlawful destruction, loss, alteration, or unauthorized access. If selected, we will process your personal data for hiring /employment processes, as well as our legal obligations.

If you are not selected for the job position and you have given consent on the question below (by selecting "Give consent") we will store and process your personal data and submitted documents (CV) to consider eligibility for employment up to 365 days (one year). You have the right to withdraw your previously given consent for storing your personal data and CV in the Slice database considering eligibility for employment for a year. You have the right to withdraw your consent at any time.

For additional information and/or exercise of your rights to the protection of personal data, you can contact our Data Protection Officer, e-mail:privacy@slicelife.com

Hi, we're Oscar. We're hiring a Process Improvement Specialist to join our Claims Operations team.

Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role

This role is responsible for supporting process improvement and issue resolution in the Oscar claims production environment. The Claims Process Improvement Specialist role organizes, scopes, triages, investigates and/or executes on solutions and process improvements. This is accomplished by leveraging cross functional relationships to understand and translate friction from stakeholders into actionable opportunities for improvement.

You will report to the Operations Manager, Claims Optimization.

Work Location: 

Oscar is a blended work culture where everyone, regardless of work type or location, feels connected to their teammates, our culture and our mission. 

If you live within commutable distance to our New York City office ( in Hudson Square), our Tempe office (off the 101 at University Ave), or our Los Angeles office (in Marina Del Rey), you will be expected to come into the office at least two days each week. Otherwise, this is a remote / work-from-home role.  

You must reside in one of the following states: Alabama, Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Iowa, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, Tennessee, Texas, Utah, Vermont, Virginia, Washington, or Washington, D.C. Note, this list of states is subject to change. #LI-Remote

Pay Transparency:

The base pay for this role in the states of California, Connecticut, New Jersey, New York, and Washington is: $72,800 - $95,550 per year. The base pay for this role in all other locations is: $65,520 - $85,995 per year. You are also eligible for employee benefits, participation in Oscar’s unlimited vacation program and annual performance bonuses.

Responsibilities

• Ingest information from internal and external partners regarding adverse claim outcomes; collaborate with partners to scope, size, prioritize items and deliver solutions.
• Utilize data analysis skills and tools to develop accurate, quantitative analyses of issues.
• Translate observations, findings and analysis results into detailed–often technical–business requirements; submit to and collaborate with internal partners to effectuate change.
• Use insights from partner submissions, data mining, process monitoring, etc., work with the team to proactively identify thematic areas of opportunity to solve problems.
• Perpetuate a culture of transparency and collaboration by keeping stakeholders well informed of progress, status changes, blockers, completion, etc.; field questions as appropriate.  
• Support Oscar run state objectives by providing speedy research, root cause analysis, training, etc. whenever issues are escalated and assigned by leadership.  
• Compliance with all applicable laws and regulations
• Other duties as assigned

Qualifications

• A bachelor’s degree or 4+ years of commensurate experience 
• 2+ years experience in a technical role (QA analyst, PM, operations analyst, consulting) or a process improvement role (Six Sigma or similar)
• 2+ years of experience working with large data sets using excel or a database language
• 1+ years experience deriving business insights from datasets and solving problems 
• 1+ years experience improving business workflows and processes
• 1+ years experience collaborating with internal and/or external stakeholders
• Experience using SQL

Bonus Points

• An academic and/or professional background in engineering, data, or healthcare
• Experience in a professional healthcare claims organization
• Knowledge management, training, or content development in operational settings
• Process Improvement or Lean Six Sigma training

Our professional services team, Brightcove Global Services, builds highly scalable and complex solutions on our platform for some of the best known companies in the world and we're expanding. If you have a strong professional services background, a passion for working on high-functioning teams, a keen sense of creativity and a willingness to work with our clients to build awesome experiences, we'd love to talk.

Brightcove’s global services team is not a typical professional services organization, but is Brightcove’s full-service agency for our clients. The team designs and develops custom video-centric web, mobile, and OTT solutions for a variety of customers across the globe. Our mission is to offer designs that enhance the video experience and to utilize the latest technologies to build purposeful products that push boundaries. Our solutions often involve multiple products and services including Brightcove cloud-based services, Content Management System (CMS), Digital Right Management (DRM), Analytics, Advertising, subscription and monetization engines. We have a team of smart individuals who are passionate about solving complex and interesting problems for our clients and who are driven to ensure those clients are successful.

Job Responsibilities

Collaborate with project managers, user experience leads, QA leads and technical leads to analyze user needs and business requirements

• Design and implement features using Android, Brightcove and other SDKs
• Integrate with RESTful and GraphQL APIs using well known SDKs/libraries
• Collaborate with other team members, participating in Scrum meetings, design discussions and team code reviews

Qualifications/Experience

• 5+ years of hands-on experience developing and supporting Android applications.
• 2+ years working with Kotlin and Android Studio.
• Familiarity with code written in Java.
• A solid understanding of the Google monetization ecosystem including Google Play Store.
• Strong experience with debugging tools.
• Intimate experience with several Android SDKs such as Androidx, Android Support, Android Databinding, ConstraintLayout, & Exoplayer.
• Experience using non-Android libraries, e.g Retrofit, Glide, Picasso, RxKotlin or other open source libraries.
• Experience writing multi-threaded/asynchronous code; solid understanding of threading in Android applications.
• Familiarity with cloud development environments, including API design and integration.
• Understanding of continuous integration process and unit testing.
• Strong knowledge of Android UI design principles, patterns, and best practices.
• Comfortable using git as source control.
• Experience working in an Agile/Scrum environment.
• Sharp analytical abilities, proven design skills, excellent communication skills.
• Familiarity with MVVM architecture.
• Comfortable mentoring junior developers.
• Experience implementing robust testing frameworks.
• Experience building applications on AndroidTV and FireTV is a plus.
• Experience working with React Native is a plus.

About Brightcove 

Brightcove is a diverse, global team of smart, passionate people who are revolutionizing the way organizations deliver video. We’re hyped up about storytelling, and about helping organizations reach their audiences in bold and innovative ways. When video is done right, it can have a powerful and lasting effect. Hearts open. Minds change. 

Since 2004, Brightcove has been supporting customers that are some of the largest media companies, enterprises, events, and non-profit organizations in the world. There are over 600 Brightcovers globally, each of us representing our unique talents and we have built a culture that values authenticity, individual empowerment, excellence and collaboration. This culture enables us to harness the incredible power of video and create an environment where you will want to grow, stay and thrive. Bottom line: We take our video seriously, and we take great pride in doing it as #oneteam.

WORKING AT BRIGHTCOVE 

We strive to provide our employees with an environment where they can do their best work and be their best selves. This includes a focus on our employees’ work experience, actively creating a culture where inclusion and growth are at the center, and hiring, recognizing, promoting employees who are committed to living and breathing these same ideals.  

While remote work arrangements are available for most positions we also offer hybrid or on-site working options in our vibrant Guadalajara office located right in front of Andares shopping mall where employees enjoy access to fully-stocked kitchens, company events and social activities as well as an inspiring work environment. We are focused on creating a culture where inclusion and growth are at the center. We value collaboration, creativity, work/life balance, professional growth and providing an empowering space for open communication. You will have plenty of opportunities to meet your colleagues around the globe as we also celebrate a variety of personal interests with organized groups and clubs including an Employee Action Committee, Women of Brightcove, Pride of Brightcove, Parents of Brightcove … and more to come!

We recognize that no candidate is perfect and Brightcove would love to have the chance to get to know you. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. Brightcove embraces diversity and seeks candidates who support persons of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply. If you need any accommodations for your interview, please email recruiting@brightcove.com. 

BC21062

What challenge awaits you?

As the QA Engineer in the Engineering team, you will take care of the quality of our product. Our engineering teams are collocated around some business features and sub-domains of our complex product. Therefore we want to empower the team with a dedicated QA Engineer who will entirely focus on this area and help us adopt the principle of continuous testing.

You will be responsible for managing test scenarios and test suites, executing them, and finding ways to automate them. You will influence the QA strategy for the team by defining best practices and quality gates. 

We are building teams with a product mindset, so every member needs to care about quality. We need someone who will help us accelerate this and have QA in mind and heart. You will show our software engineers the importance and beauty of quality assurance and test automation, and they will help you deal with complex technical challenges. 

(Your salary start from 2000€ per month with stock options and other benefits included. Working in one of our Central Europe offices or from home on a full-time basis.)

Your job will be to:

1. Working within the team to deliver projects
2. Improve QA strategy in the team
3. Maintain test scenarios and test suites
4. Cooperate with the Central QA team

Working within the team to deliver projects

• Cooperate with the team during the whole project life-cycle and be responsible for assuring the quality of the delivered solution.
• Perform manual E2E testing (UI, API) of delivered features.
• Automate test scenarios (UI, API) and build test suites for future regression testing.

Improve QA strategy in the team

• Help the team to adopt the idea of continuous testing.
• Ensure we track, classify, and manage defects found during development or production.
• Bring new ideas and principles (like performance API testing, contract testing, …), evaluate their benefits and adapt them to QA strategy.
• Ensure all team members understand what testing layers we have and how they can use them during development to assure quality.

Maintain test scenarios and test suites

• Make sure we do have reasonable test suites for critical features.
• Regular monitoring and debugging of existing automated tests (UI, API).
• Evaluation of test results, reporting possible issues and proactively improving the stability and reliability of our tests. 

Cooperate with the Central QA team

• Share best practices and ideas with the Central QA team (both directions)
• Make sure the engineering team is following the overall QA strategy.
• Be an active member of our QA community. 

Your success story will be:

• In 30 days, you will participate in projects as a QA engineer and ensure the quality of delivered solutions with help from the Central QA team.
• In 90 days, you will manage test scenarios and test cases of main features, and you will be able to automate some of them.
• In 180 days, you will be able to come up with ideas on how to improve QA strategy in a team. 

You have the following experience and qualities:

1. Professional— professional experience in Quality Assurance, including test automation
2. Personal— independence, pro-activity and can-do attitude; and fluency in English

Professional experience

• You have experience with Quality Assurance in software engineering, ideally from a cross-functional team (mix of software engineers and QA engineers).
• You can automate tests (UI or API) and ideally have some knowledge of JavaScript, Python or Go.
• Ideally, you should be familiar with API testing (manual and automated), API performance testing, and mocking servers. 
• Familiar with Continuous Testing, Lean, Agile, DevOps, CI/CD principles and tools like Jira and GitLab.
• Knowledge and experience with tools like Selenium, Cypress, PostMan, K6, and LambdaTest, MockServer are also welcomed.

Personal qualities

• Pro-activity during problem-solving and learning new things and principles.
• Can-do attitude - confident and willing to deal with problems or new tasks.
• Independence and self-organization to navigate you through ambiguous situations.
• Fluency in English and exceptional communication skills for leading your team.

#LI-DU1