About OpenSesame

OpenSesame's mission is to help develop the world's most productive and admired workforces. We deliver a comprehensive catalog of eLearning courses from the world's top publishers. We add value to customers through their entire learning journey.

While it appears to most people that we just sell training courses (over 30,000 of them), what we really offer is the opportunity for companies to upgrade the skills of each of their employees.

We are at a pivotal time in our growth as we diversify the ways we drive revenue. We've expanded our product offering dramatically, and have a growing network of partners that is developing into a vibrant channel. Our customer base has high satisfaction ratings and there is room to grow our retention even more.

www.opensesame.com/about

Position Overview 

This is an exciting and unique opportunity to help sell a new solution. You will work with and learn from established entrepreneurs within a stable company. The opportunity provides you a way to quickly grow your career. This role will open doors for future positions within OpenSesame. In this job, you will work with the Career Exploration product and engineering team, as well as sales, customer success, support and implementation. This provides great learning and networking opportunities for understanding the future of your career at OpenSesame.

You will be reporting directly to the GM of CourseCloud and Career Nav, a fast growing business unit working with the CEO, President and cross collaborating with departmental VPs. You will help build OpenSesame from the emerging leader in enterprise business training to the clear, worldwide leader for the future of learning. 

Specifically, you will help lead the sales and market development of course delivery in the flow of work, personalized learning and career mapping, resulting in a solution that your customers will love. If you want this opportunity, we need to talk. We will discuss the key performance objectives below, and want to hear how you would approach them and experience in solving similar objectives. A positive, fast-moving, solution oriented attitude is critical.  

Performance Objectives:

• Sales Enablement Achievement: Using your skills and experience to enable our CSM and Sales teams to not only meet but exceed their demo targets for CourseCloud and CareerNav within your first 30 days. Your strategies and insights have directly contributed to our sales momentum.
• Opportunity Qualification Impact: Within the initial 30 days, your ability to identify and expand opportunities for our existing customers has significantly enhanced our sales pipeline quality and conversion rates. Your collaboration with the CSM team has pinpointed our ideal prospects, making a notable difference.
• Pilot Success: Your work over the first 60 days to baseline our pilot program’s conversion metrics and revenue projections, and your strategies to improve these rates, have set a strong foundation for our pilot programs’ future success.
• Customer Engagement Excellence: Going above and beyond in engaging with our prospects, offering them in-depth responses and additional demos within your first 60 days. Your efforts have elevated our customer interactions beyond our standard sales follow-ups.
• Pilot Enhancement: In your first 90 days, your collaboration with pilot customers to identify and implement product improvements has been invaluable. Your insights have significantly enhanced our pilot program's implementation and support processes.
• Sales Collateral Development: Your initiative to develop and update our sales collateral within the first 90 days has greatly enhanced our team's performance. The materials now better serve our sales goals and resonate more effectively with our customers’ needs.
• Marketing Collaboration Achievement: Your close work with the marketing team over the first 90 days has been crucial in creating and refining marketing collaterals that align perfectly with our sales objectives and customer expectations. Your contributions have been pivotal in amplifying our market presence.
• Strategic Market Insights: Within the first 180 days, your partnership with marketing to enhance our competitive analysis has been instrumental in shaping our market strategy and product features. Your insights have given us a competitive edge and a clearer direction.
• Support and Implementation Innovations: By improving our support and implementation process within the first 180 days, you have documented significant enhancements that promise better scalability and customer satisfaction. Your systematic approach to process improvement has set new standards for excellence.

You might notice we don’t have the requirements, qualifications, and minutia of typical job descriptions. We don’t care about that as we do not hire based on specific buzzwords, technologies, or popular acronyms on your resume. 

We are looking for specific examples from your previous experience that proves you can do this job successfully. We want you to advance your career and are looking for someone who will be excited by this challenge, knowing they can lean on the leadership team around them for growth.

Compensation: The base pay for this position depends on experience. At OpenSesame, we offer a comprehensive benefits package to employees upon hire, including professional development, ISOs, health insurance, 401(k) matching, and paid time off. We carefully consider a wide range of compensation factors, relying on market data to determine compensation and consider your specific job family, background, skills, and experience. We prioritize pay transparency, fairness, and equity to create a positive and inclusive work environment, regularly reviewing our compensation practices to align with our values and goals.

Location: This position can be based anywhere in the U.S. All positions will require up to 30 days of travel per year for company-wide events (typically January, May, and September). Senior Management and Leadership Team members will require up to 35 days of travel.

Performance Driven: We're looking for self-starters with a track record of delivering excellent results, but we're highly selective about who we hire. We don't focus on typical job requirements, instead, we're interested in specific examples from your past experiences. All positions can be based anywhere in the US, and require up to 15 days of travel per year, with senior management and leadership teams requiring up to 35 days.

Equal Employment Opportunity: OpenSesame is an Equal Employment Opportunity and Affirmative Action employer that values and welcomes diversity. We do not discriminate on the basis of various legally protected characteristics, including criminal history, and strive to provide reasonable accommodations to qualified individuals with disabilities. We prioritize safety and security and may use your information accordingly, and you can contact us for assistance or accommodations during the job application process. For more information on our Diversity, Equity, and Inclusion initiatives, click here.

CPRA (California Candidates): When you submit your application, OpenSesame may collect and use your personal information in accordance with our privacy policy and the CPRA. This may include personal details and employment history, and will only be used for employment-related purposes. We may share this information with third-party service providers, but we will not sell it to third parties. If you have any questions or concerns, please contact us, and for more information on your rights under the CPRA, refer to our privacy policy or the California Attorney General's website.

Acquia is the open-source digital experience company. Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out. We provide the world's most ambitious brands with technology that allows them to embrace innovation and create customer moments that matter. At Acquia, we believe in the power of community and collaboration - giving our customers the freedom to build tomorrow on their terms.

Headquartered in the U.S., Acquia has been named a top software company by The Software Report, rated a leader by the analyst community, and named a top place to work by the Boston Globe and the Boston Business Journal. We are Acquia. We are building for the future and we want you to be a part of it!

Summary:

As the Product Enablement Specialist at Acquia, you’ll have the opportunity to work across multiple accounts, technologies, projects and potentially countries; providing customers what they need to get started using their new product(s). 

You’ll be a part of a global Product Enablement team who guide both new customers, as well as current customers, who have purchased new products. You’ll work with a small team working to set customers up for success through a combination of training in important concepts, best practices, and hands-on exercises in their software environment.

Acquia will provide the required training on our DXP offering, including CDN, WAF, DAM, Personalization, Content Syndication, Customer Data Platform (CDP), NodeJs, WCM (Drupal), Multisite and Marketing Automation.

Responsibilities:

• Train and present product concepts in an interesting and engaging way
• Manage customers communications, including scheduling engagements
• Provide customers walkthrough of product UI
• Train customer how to best utilize Acquia tools (separately and when used together)
• Help customers configure products according to their needs
• Flag risk/challenges, provide recommendations
• Provide best practices guidance on using Acquia products
• Connect with customers with clarity and courtesy – verbally and in writing
• Work with customers across media such as video calls, phone conferences, email, chat
• Efficiently balance multiple requests from multiple customers
• Collaborate with other team members on technical and/or customer service challenges

Your Experience

• Experience with Drupal based projects
• You’ve led training offerings with internal or external audiences
• You’ve created or been deeply involved in the creation of product training content
• You’ve work in technical environments while not necessarily being a technical expert
• Project management experience helpful

Your Character:

• You’re naturally motivated to resolve problems. You can jump in and own It.
• You give back more. You find ways to build and grow customers and colleagues.
• You’re autonomous and driven; committed to awesome.
• You do the right thing for your customer and for your colleagues.
• You dare to be different. You can think differently and be willing to act on it.

Your Unique Skills:

• Excellent interpersonal, team cooperation, and communication skills
• You can communicate with partners across the business at different levels (e.g. developer vs a head of digital).
• You can provide excellent customer service.
• You’re driven more by a systematic or scientific approach than instinct or intuition.
• Ability to efficiently prioritize a large number of competing requests
• Performs work with (internal and external) customer happiness in mind, while not compromising the integrity of the work
• Drupal Cloud-specific
• Drupal knowledge, understanding of Drupal multisite architecture
• Familiar with Git, CI/CD concepts and development best practices
• Understanding of CDN/WAF
• Understanding caching mechanism
• Familiarity with DNS and SSL
• Content syndication understanding
• Understanding of web personalization

Acquia is proud to provide best-in-class benefits offerings to our employees and their families in maintaining both a healthy body and a healthy mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more!

Acquia is an equal opportunity (EEO) employer. We hire without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by applicable law.

Interested residents of Colorado may contact NA-recruiting@acquia.com as it relates to regulation C.R.S. § 8-5-201. Information regarding benefits are linked here.

We’re currently expanding our Bloomreach Engagement Support Team, and we’re looking for a new colleague to join as an Associate Product Support Specialist. The salary starts from €1,700. Are you up for the challenge?

Who We are

Electric is on a mission to simplify IT for small businesses everywhere. In the US alone, 99% of companies are small businesses, and we have a huge opportunity to impact how they run by providing a solution that makes managing IT easy (even if you’re not an IT expert)! We do that for almost 1,000 small businesses and over 55,000 users with IT Management Software that makes technical things like device management, application provisioning, cybersecurity policies, employee onboarding, and compliance reporting easy to manage and improve.

Our employees are our most valuable asset. We have a people-first culture that prioritizes inclusion, support, growth, and development. You're not just an employee here; you're an important part of our community and of our mission to simplify IT.

If you want to bring your skills to a highly collaborative team and are passionate about pairing the creative with the analytical, have a flair for testing and experimentation, embody grit, determination, and curiosity, and want to be part of bringing Electric to small businesses across the U.S., read on.

Overview 

We are seeking a friendly and enthusiastic Product Support Specialist to be the first member of our customer support team.As a Product Support Specialist, you will be on the front lines supporting, triaging, and resolving customer inquiries and completing various tasks assisting the broader Customer Success team. The ideal candidate must be able to communicate effectively and efficiently with customers, possess problem-solving skills, and above all, have a passion for helping others. You will join a fast-paced team focused on the success, retention, and expansion of our customers and gain the training and skills needed for a successful career supporting and servicing our customers.

What you’ll do 

• Respond to customer inquiries via email or chat in a timely and professional manner.
• Troubleshoot customer issues and provide appropriate solutions.
• Process and complete set tasks submitted by our Customer Success Managers on behalf of their customers
• Ensure customer satisfaction by providing timely and accurate information.
• Escalate complex customer issues to the appropriate department.
• Assist with customer data collection, data validation, and data entry
• Follow up with customers to ensure their issues have been resolved.
• Provide feedback to the management team regarding common themes related to customer complaints or issues.
• Work collaboratively with other departments to resolve customer issues.
• Continuously improve customer service skills and knowledge.

 Who you are

• At least 6+ months customer service experience at a technology company preferred
• Strong and personable customer service skills while interacting with customers 
• Ability to write clearly and concisely
• Highly-organized individuals with the ability to manage their time and priorities are a must
• Attention to detail -- accuracy is key
• Strong problem-solving skills and ability to think creatively.
• Ability to exercise discretion and independent judgment with respect to prioritization of assigned tasks

Excited about the opportunity, but worried you don’t meet all the requirements? We recognize that people are less likely to apply to jobs where they don’t meet every single qualification.Imposter syndrome can get in the way of meeting spectacular candidates. We encourage you to apply anyway, and give us both the chance to find out if you’re the right candidate for this or other roles! 

Read about working at Electrichereand meet ourleadership team! 

We offer a range of benefits that include: 

• Flexible and generous PTO 
• Mental Wellness Days 
• Volunteer Days
• Medical, Vision, Dental, and Orthadontia Coverage
• 401k 
• ESOP (Employee Stock Option Program)
• Kindbody Membership for Family Planning
• Pre-taxed Commuter Benefits 
• Generous Parental Leave
• Paid medical, family, and military leave
• Short and Long Term Disability 
• Employee Assistance Programs 
• Life Insurance funded by Electric
• Training and career growth 
• Awesome team building events! 

Where?

We are headquartered in NYC, with an office in Denton, TX and remote locations across 24 states. Our largest markets outside of the Tri-State area and Dallas-Fort Worth area are San Diego, Denver, Raleigh. We embrace a hybrid culture and offer opportunities throughout the year for folks to get together in regional markets or at HQ.  With a widely distributed team, we are used to working remotely across different time zones. 

See below to see if you are eligible to work within the 24 states we hire in: Arizona, California, Colorado, Connecticut, Florida, Georgia, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, New Jersey, New York, North Carolina, Oklahoma, Oregon, Rhode Island, South Carolina, Tennessee, Texas, Virginia, Wisconsin. 

Standard Working Hours: In local timezone 9:00AM -6:00PM

We are an equal opportunity employer. 

We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users. 

We are committed to creating a diverse and inclusive work environment. Electric does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status or any other protected status under the law.

Accommodations

Electric is committed to providing access, equal opportunities, and reasonable accommodations for individuals with disabilities. To request a reasonable accommodation as part of the recruitment process, please contact: TA@electric.ai. 

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