Available Locations: Remote - US or London, England 

About Product Management at Cloudflare

As a Product Manager at Cloudflare, you will be responsible for building products that improve the way that the Internet works. Product Managers at Cloudflare shape high-level product goals but also get our hands dirty. On an average day, you might pitch a concept to senior leadership, collaborate with marketing, work with designers to conduct user research, prototype a new feature, iterate on a spec, analyze usage data, and pair with an engineer on implementation.

About the role

As the Product Manager for Analytics, your primary goal is to support and grow the Analytics Platform at Cloudflare, which allows us to expose powerful Analytics products to customers. You’ll work closely with a strong team of Engineers on data problems at unparalleled scale. In short, this job is about understanding the data & analytics needs of our internal and external customers and the business, and partnering with your team to deliver solutions that are valuable and viable.

 Among other things you’ll be responsible for:

• The scalability of our data infrastructure, ensuring that our data systems scale reliably with the growth of our data volume.
• The quality of the data that flows through our systems, ensuring good governance and hygiene across all systems.
• Ensuring that internal teams can easily integrate with our various data sources to power a variety of Analytics experiences for our customers in the Cloudflare Dashboard and beyond.
• Have strong, informed opinions and suggestions about how internal teams can best use our data infrastructure to power customer-facing Analytics products.
• Support all the data that our customers use to set up Alerts & Notifications for various events that happen within their applications / web sites.

Key Competencies

• Customer Engagement: Engage directly with customers (internal and external) to deeply understand their needs. You will be the voice of the customer within Cloudflare, ensuring that our data and analytics products are continuously evolving to meet their needs.
• Market Understanding: Keep up to date on industry trends and competitor activities to ensure Cloudflare remains a leader in cloud connectivity and security.
• Product Strategy and Vision: Define and drive the strategic direction for Cloudflare's analytics products, aligning with broader company objectives and customer needs.
• Cross-Functional Partnership: Collaborate with engineering, design, marketing, sales, and support teams to understand user and business needs, and deliver a product experience that is valuable and viable.
• Data-Informed Decision Making: Use data analytics to inform product decisions and measure the impact of new features and improvements.

How will this role have an impact?

We are looking for a dynamic, passionate, and experienced Principal Digital Product Manager to join the Signify Health team to help realize the product vision to help move care homeward for all. We expect Product Managers to develop a deep understanding of our specific position in the healthcare ecosystem, our product vision, the value we deliver to customers & users, and our market differentiation. They will collaborate with and influence cross-functional peers including clinicians, analysts, operational teams, client success executives, and client support associates to ensure the long-term growth and success of Signify’s products. Our innovative products, industry, and competition are evolving and growing quickly, and we are excited to add to our collective expertise.

Our team is guided by the company’s mission to build a healthier place for us all to live and age in. If you’re looking for a rewarding career opportunity and working with a highly motivated and experienced cross functional team that is passionate about solving the hardest problems in the US healthcare system, this is the role for you.

This role will report to our Sr. Director of Product Management, Scheduling and Planning Excellence.

What will you do?

• This role will enable an end to end understanding of Signify’s scheduling and planning systems by building an engine to scale and serve more customers by simplifying and streamlining our capacity, outreach and routing technology systems.
• Communicate complex concepts, both written and verbally, to influence peers and stakeholders to make decisions or adjust approach when needed
• Proactively identify user or business needs and recommend innovative solutions. When necessary, drive tradeoff conversations and negotiate with teams and stakeholders to achieve roadmap objectives. Deliver incremental user value by having a cross-functional view of the problem.
• Develop a clear vision and short term and long-term roadmap with value definitions and measurable output; communicate this roadmap with customers and across the organization
• Observe and interview users across multiple product lines to aggregate and connect their feedback into defined problem statements
• Coordinate dependencies, communicate timelines, and manage stakeholder expectations across departments and product lines
• Understand high-level strategic levers and drivers of the business. Develop and measure KPIs for the product to define, track and communicate value delivery.
• Understand the healthcare industry, key trends, and current news and movement in the market.

We are looking for someone with:

• Bachelor’s degree
• 10+ years of professional experience including 5 years of product experience.
• Strong technical acumen and can dissect complicated technical problems, simplify experiences and innovate on behalf of our customers
• Interface with and lead teams of all levels and disciplines within an organization, from engineers to senior leadership
• An entrepreneurial spirit and be able to work independently and effectively in a results-oriented, efficient environment
• A strong track record of delivering products and ensuring customer success
• Excellent written and verbal communication skills
• Innate curiosity, almost obsessively so, with a passion to share knowledge and challenge the status quo to uncover creative solutions.
• Acute focus on the user and able to express their perspective and what they need to ensure each problem statement clearly traces back to these core points.
• Experience collecting, analyzing, and summarizing data from disparate sources in order to drive conclusions and recommendations. When the data isn’t available, you are able to lead the charge to gather it.
• Ability to articulate the organizational or market value delivered in your last few releases to all levels of the company from R&D peers to executives. More importantly, you can tell the story of the value that is currently in your backlog or roadmap using data, KPIs, or expected financial results.
• Passionate about transforming the US healthcare system and the way care is delivered and paid for with a wholehearted interest in diving into its complexity.

The base salary hiring range for this position is $142,400.00 - $257,500.00. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  Eligible employees may enroll in a full range of medical, dental, and vision benefits, 401(k) retirement savings plan, and an Employee Stock Purchase Plan.  We also offer education assistance, free development courses, paid time off programs, paid holidays, a CVS store discount, and discount programs with participating partners. 

About Us:

Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.

Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs.

To learn more about how we’re driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com

Diversity and Inclusion are core values at Signify Health, and fostering a workplace culture reflective of that is critical to our continued success as an organization.

We are committed to equal employment opportunities for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

About the Role:

Thumbtack recently launched a new customer experience to help homeowners care for their home through personalized guidance, planning tools to avoid procrastination and a seamless way to rebook your favorite pros. This role is focused on helping homeowners go from just hiring a pro when things go wrong to introducing them to being proactive creating a plan for caring for their home. 

Responsibilities:

• Identify core user and business opportunities to define your team’s roadmap
• Define and analyze key metrics to inform decision-making and measure success
• Work with other product and marketing teams to augment global impact 
• Coordinate within your team and among teams at Thumbtack to ensure understanding of and alignment around projects
• Wear many hats and be key organizational glue

What you'll need:

If you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team.

• 5+ years of product management experience building consumer web/mobile products
• Excellent user-centric design and product sense
• Excellent analytical skills to break down and solve complex problems
• Proven ability to collaborate cross-functionally
• Excellent written and oral communication skills
• Excellent business judgment
• Ability to work in a fast-paced and dynamic environment

Bonus points if you have:

• Experience working in a marketplace business
• Mixed background of working on core product experiences and growth product 
• Experience working at a high-growth startup

Thumbtack is a virtual-first company, meaning you can live and work from any one of our approved locations across the United States, Canada or the Philippines.* Learn more about our virtual-first working modelhere.

For candidates living in San Francisco / Bay Area, New York City, or Seattle metros, the expected salary range for the role is currently $247,500 - $303,000. Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.

#LI-Remote

WHAT YOU'LL DO

We are seeking a Senior Product Manager with a high level of technical expertise to join Braze’s Currents team. 

Braze’s platform generates billions of data points that customers use Currents to share with their ISVs (analytics platforms, CDPs, attribution providers, etc.) and cloud storage destinations (S3, Google Cloud Storage, Azure) for downstream use. The data Currents provides includes marketing journey interactions, message engagement, and behavioral and demographic information. Customers use these events to gain insights into the execution of their marketing strategies, the impact on customer engagement, and for training machine learning models. 

As in-house specialists, Currents offers application-level infrastructure and guidance to other product teams utilizing Confluent Kafka. We engage with product teams across the company to ensure the data we deliver is as comprehensive and reflective of the product as possible, and collaborate closely with our Data Platforms team, who oversee cluster operations.

The ideal candidate for this role should have a strong understanding of complex data systems, be comfortable with large-scale data processing, and be able to work with technical teams to improve and innovate these systems. They should also need to understand how to use data to meet customer needs and drive product development. A deep understanding of the evolving data technology landscape and its impact on company behavior is also essential. Additionally, you will:

• Build and own the product roadmap for your product area and work closely with engineers and product designers to bring new products and features to life.
• Immerse yourself in understanding our customers, market trends, and the technology landscape.
• Understand customer needs for data and its timeliness, format and semantics
• Stay abreast of our evolving product offerings and work with teams to enhance our data transparency accordingly.
• Collaborate with User Experience Researchers to uplevel your knowledge and empathy for our customers and their use cases, and to help you identify future product opportunities
• Ensure the continued quality and stability of your product
• Refine our technology and processes to enable us to innovate more swiftly with minimal impact on our customers.
• Identify and prioritize new partners and integration types, and data flexibility features

As part of the Currents team, you'll have the autonomy to shape the future of our product. You'll be at the forefront of exploring new possibilities and making strategic decisions that could revolutionize the way we deliver data. This role offers an exciting opportunity to work on challenging projects that are at the cutting edge of our industry.

WHO YOU ARE

• 5+ years of Product Management experience.
• Familiarity with schema and/or API design, database performance characteristics, systems integration
• Professional software engineering experience strongly preferred
• Strong communication, collaboration, organization, and persuasion skills.
• A proactive, positive, can-do attitude. You drive projects to completion excellently, and are always looking for new ways that processes and products can be improved.
• Ability to work within a cross-functional team and balance multiple projects at once.
• Eagerness to learn and grow.
• Bonus Points:
• Experience at a B2B SaaS company
• Marketing industry experience or subject matter expertise
• Experience product managing APIs or Data Products

#LI-REMOTE

About the role:

The Growth team is looking for a Senior Data Product Manager to build and own data products that enable Samsara to go to market more effectively. You’ll partner closely with our data, marketing, sales, and other go-to-market teams to define our data collection, management, and usage strategy to inform and plan our marketing and sales activities. You’ll work with our marketing data engineering and analytics teams to develop data products that unlock and allow scalable, repeatable go-to-market motions. This role is for you if you have a passion for influencing decisions with data and thrive working with several cross-functional stakeholders.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, and countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best. 

Click hereto learn more about Samsara's cultural philosophy. 

In this role, you will: 

• Define customer and digital data collection, management and usage strategy to enable Samsara’s marketing and sales programs.
• Identify opportunities to leverage customer and product data, and build data products and pipelines that enable scalable and impactful go-to-market activities.
• Partner with the go-to-market stakeholders to build and manage data product roadmap. Own delivery against the roadmap from requirements definition to completion in collaboration with the Marketing Data and Analytics team, and the internal and external data and technology partners.
• Document business scenarios, customer journeys and expected outcomes mapped to requisite data and automation capabilities solutions.
• Act as subject matter expert with business stakeholders on internal data, technical processes and solution approaches.  
• Suggest and enhance processes for team operations to drive team productivity and cross-functional collaboration.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Minimum requirements for the role:

• Bachelors degree in a quantitative field or equivalent experience.
• 6+ years of experience working with data engineering and analytics teams to spearhead and deliver cross-functional data initiatives.
• 4+ years of experience building complex data products and capabilities across Marketing, Sales or Customer Success programs.
• Solid understanding of cloud data platforms, reporting systems and predictive analytics.
• Excellent program management and organization skills with attention to detail.
• Strong communication skills with an ability to succinctly communicate with technical and non-technical stakeholders and executives.
• Ability to collaborate and drive cross-team technical negotiations.
• Familiarity with customer, marketing and/or web data. 
• Intermediate-level proficiency in SQL and working with data products.
• Bias-to-action and aren’t afraid to get your hands dirty.

An ideal candidate also has:

• Experience integrating data from Sales CRM (E.g. Salesforce) and Marketing platforms (E.g. Marketing Automation tools like Marketo, and web analytics).
• Experience working with CDPs such as Segment, data technologies stack such as Databricks and BigQuery, and data visualization tools such as Tableau and Looker.
• Data Science, machine learning or predictive analytics experience.

Position Overview 

Our Global Services team, BGS, builds highly scalable and complex solutions on our platform for some of the best known companies in the world, and we're expanding. If you have strong experience in designing and building digital products, a passion for online video, a consultative mindset, a team mentality, and excellent customer communication skills, we'd love to talk.

We're seeking an energetic, ambitious, and motivated Manager, Product Owner. This person will serve as the product lead for BGS and its customers, lead a team of business analysts across multiple engagements and partner with the larger Brightcove Product organization to drive innovation across the Brightcove portfolio of core products. The Manager, Product Owner will be responsible for the overall product design and definition of our custom solutions based on our customer’s needs and business objectives. 

If you are smart, highly motivated, and detail oriented with a polished communication style, this role at Brightcove presents a challenging and exciting next step in your career.

Job Responsibilities

• Oversee and ensure the quality and consistency of BA deliverables across the portfolio to enable the successful delivery of complex solutions for media and enterprise customers (requirement documentation, user story creation, BA best practices)
• Demonstrate a commitment to customer needs and satisfaction by exhibiting a thorough understanding of all solution requirements and key business objectives
• Partner directly with Global Services Technical Leads on custom solutions and liaise directly with prospective customers to understand their business objectives and how our technology solutions can fit their needs
• Manage a team of 2 Business Analysts across multiple customer engagements, while also serving as lead product solutions owner and BA on large, strategic solution implementations 
• Participate in pre-sales by working closely with technical and sales counterparts to ensure accurate documentation and scope, ultimately assisting in SOW creation 
• Consult with customers and participate in workshops to provide strategic guidance on roadmaps, identify opportunities for solution enhancements and gather intelligence on customer needs
• Work closely with Technical Leads to understand technical capabilities of Brightcove’s platforms and services
• Apply product management best practices and identify areas for process improvement
• Work collaboratively with BGS Client Solutions, Engineering, and Product Management teams to ensure all client needs are met. 
• Stay apprised of BA best practices as well as trends in the video streaming industry

Qualifications/Experience

• 6+ years of experience as a Product Manager and / or Sr. Technical Business Analyst 
• 2+ years of Product and/or Business Analyst people management experience
• Experience in a professional services environment
• Proven ability to lead, coach, inspire and motivate a geographically dispersed team
• Strong experience managing or developing large-scale B2C and B2B and/or B2B2C products
• Technical fluency on front end and back end software development, including video streaming technologies
• Experience documenting requirements for all platform types, including Mobile and Smart TVs
• Deep familiarity with agile project management best practices and PSA tools (JIRA, Confluence, SLACK, Kantata)   
• A skilled multi-tasker that can juggle multiple priorities and a combination of independent project work and team management 
• Knowledge of common monetization frameworks (AVOD, TVOD, SVOD, etc) is a plus
• Ability to analyze and understand technical issues but also talk about technology in a simple, easy to understand way
• Can set priorities and implement tasks in any environment
• Excellent communication skills (written, verbal, presentation, facilitation) with experience managing both internal and external customers
• An innovative, self-motivated, and hands-on professional who excels with new and changing technologies in a rapidly growing and fast moving company. 
• Can act as product lead on large programs with minimal direction
• Works effectively with Technical and Non-technical Team members and customers 
• Bachelor’s degree or equivalent experience required

About Brightcove 

Brightcove is a diverse, global team of smart, passionate people who are revolutionizing the way organizations deliver video. We’re hyped up about storytelling, and about helping organizations reach their audiences in bold and innovative ways. When video is done right, it can have a powerful and lasting effect. Hearts open. Minds change. 

Since 2004, Brightcove has been supporting customers that are some of the largest media companies, enterprises, events, and non-profit organizations in the world. There are over 600 Brightcovers globally, each of us representing our unique talents and we have built a culture that values authenticity, individual empowerment, excellence and collaboration. This culture enables us to harness the incredible power of video and create an environment where you will want to grow, stay and thrive. Bottom line: We take our video seriously, and we take great pride in doing it as #oneteam.

WORKING AT BRIGHTCOVE 

We strive to provide our employees with an environment where they can do their best work and be their best selves. This includes a focus on our employees’ work experience, actively creating a culture where inclusion and growth are at the center, and hiring, recognizing, promoting employees who are committed to living and breathing these same ideals. We value collaboration, creativity, work/life balance, professional growth and creating an empowering space for open communication. Whether you’re in one of our offices around the world or working remotely you have plenty of opportunities to meet colleagues andcelebrate a variety of personal interests with organized groups and clubs including an Employee Action Committee, Women of Brightcove, Pride of Brightcove, Parents of Brightcove … and more to come!

We recognize that no candidate is perfect and Brightcove would love to have the chance to get to know you. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. Brightcove embraces diversity and seeks candidates who support persons of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply. If you need any accommodations for your interview, please email recruiting@brightcove.com. 

The Brightcove Privacy Policy explains the processing and purposes of any personal information.

BC21056

Available Locations: Remote - US

About the role

As part of Cloudflare's Product Operations team, this role is pivotal in developing and executing go-to-market activities that drive business performance, product adoption, and customer satisfaction. This role puts the customer first, can anticipate their needs before they arise, and guides both roadmap and go-to-market outcomes.

• Be the voice of the customer, infusing the learnings back into the organization and product roadmap and ensuring effective launches of differentiated features.
• Work closely with Product Managers and their teams to formulate and communicate our product vision, strategy, framing, and positioning.
• Maintain responsibility for all go-to-market coordination including, but not limited to, new product/feature introduction, definition of market opportunity, targeting and segmentation of markets, and opportunities and facilitate time-to-value improvements.
• Collaborate with Product Marketing to develop programs and GTM content across cross-functional teams including content creation for product launches, website content, social media, product videos, webinars, trade shows, case studies, blog posts, and more.
• Maintain a firm grasp of the competitive landscape and identify areas of competitive differentiation for internal consumption and competitive programs.

About the Department

The Product organization at Cloudflare is made up of Product Managers, Product Designers, Product Content Managers and Product Operations Managers.  We love to learn, collaborate, and solve large-scale problems. 

Your work will impact and influence products used by millions of people and thousands of companies daily. Working within the department and across-functions in an inclusive, hands-on and respectful way will be key to your success and the success of the Product organization in general .

Desirable skills, knowledge and experience

• 5+ years previous experience in technical roles in Product Operations, Product Management, Engineering Management, Customer Success, or Pre/Post-Sales. 
• Deep technical expertise, curiosity and a solid understanding of networks and the Internet.
• Strong understanding of how Internet traffic flows and how logs and data are created and stored. 
• Deep experience in the Cloud Software and/or Cybersecurity industries.
• Proven track record working with diverse teams and working across-teams.
• Deep empathy with, and understanding of customer needs.
• A detail-oriented mindset with a hands-on approach.
• Excellent written, visual and verbal communication skills.
• Customer-centric mindset with the capability of translating customer needs and customer experiences into the product development process.

Compensation

Compensation may be adjusted depending on work location.

• For Colorado-based hires: Estimated annual salary of $140,000 - $172,000
• For New York City, Washington, and California (excluding Bay Area) based hires: Estimated annual salary of $158,000 - $193,000
• For Bay Area-based hires: Estimated annual salary of $166,000 - $202,000

Equity

This role is eligible to participate in Cloudflare’s equity plan.

Benefits

Cloudflare offers a complete package of benefits and programs to support you and your family.  Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun!  The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.

Health & Welfare Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance

Financial Benefits

• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Time Off

• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave

Nextiva is seeking a Product Manager to join our growing team. As a Product Manager, you will be the responsible and accountable for

• Developing and harvesting product ideas by processing customer and user needs
• Prioritizing the feature backlog by keeping in mind the bigger business objectives
• Successful execution, delivery and adoption of the product(s) and features

An ideal candidate:

• Will act as the point person for the Business, Development Teams, and the UX Teams
• Actively gets involved with product planning, UX Research and Design
• Is self-directed, not afraid to ask questions, a team player, and is motivated to continually work towards the best possible product solutions for Nextiva’s customers.
• Attention to detail, coordination on multiple projects, the ability to adjust quickly to changing product priorities, as well as the ability to anticipate or research customer needs and account for those in the product are all important skills to be successful in this role.

Key Responsibilities:

• Work effectively with and build relationships between yourself and the developer teams that you manage, even if the individuals on your teams do not report directly to you. You are the point person between developers, QAs, project managers, and product designers.
• Manage & drive product initiatives and associated features and be able to effectively manage your dev teams’ backlogs to match those priorities. This includes taking part in product planning and roadmap creation.
• Account for the customer’s voice when making changes or improvements to the product. Consider customer needs by reviewing customer existing data in Power BI, Salesforce, and Pendo. Be proactive about requesting research from the UX research team and conducting competitive analyses as needed.
• Work closely with project managers and dev managers on your teams to create sprint plans and manage the team workloads.
• Be able to write clear and detailed product initiatives, feature/Epics, story’s, design requests and bug tickets within Jira for developers, product designers, QA/QE team members.
• The Product Manager works closely with design and developers with ideas of what is needed by customers, to provide clear direction.
• Attend or lead meetings and refinement/grooming sessions for product feature stakeholders to ensure everyone is aligned on upcoming or current product changes.
• Participate in ideation and discovery sessions for product initiatives and features.
• Product Design, Product Research, Product Marketing and Product Managers drive these sessions.
• Review and include NPS, customer feedback via Pendo, customer escalations, partner suggestions into your dev team’s backlogs.
• Identify and communicate potential issues with priorities or sprints to product leadership.
• Collaborate and communicate with other product managers at Nextiva to ensure everyone is aware of your dev teams’ efforts and how it may affect the work of other teams. Facilitate guild meetings to accomplish this.
• Keep the Product marketing team in the loop on product releases. You will work closely with them on market research, product positioning and customer communication.
• Work closely with Customer support; help write how to articles and run book creation.
• Support internal and external training efforts
• Be a self-starter; this role will often be self-directed, requiring an individual with a can-do attitude who is willing to learn new skills and can thrive in a fast-paced environment.

Qualifications:

• 3-5 years’ experience in a Product Manager role at a technology company.
• Bachelor's degree.
• Deep understanding of customer needs, market offerings, competitive position and feature requirements and business model to ensure a viable & profitable product.
• Ability to effectively communicate and manage multiple competing priorities.
• Training and presentation experience with stakeholders or coworkers
• Experience working closely with stakeholders to deliver high profile product features.
• Ability to deliver projects quickly, reacting to tactical high impact changes that require strategic solutions.
• Meticulous attention to detail, which shows throughout your completed Jira tickets and other tasks.
• Strong interpersonal, collaboration, and organizational skills. 
  Leadership, ownership, conflict resolution and accountability must be strengths.
• Excellent time and project management skills
• Ability to work in a fast paced, rapidly changing environment.
• Excellent written, verbal, and presentation skills
• High proficiency in instructional writing and technical writing; as it relates to writing product briefs as well as Epic and Story tickets for developers, product designers, and QAs

Software Proficiency:

• Microsoft/Google products (required)
• Jira & Confluence (required)

Bonus Points For:

• UCaas CCaas or CRM experience 
• Scrum, Kanban, Agile certifications
• Experience with agile environments
• First hand QA/QE experience and/or software engineer/software developer experience
• Master’s Degree in any related field

Nextiva Core Competencies / DNA:

• Drives Results:  The successful candidate will be action oriented, with a passion for solving problems.  They will bring clarity and simplicity to ambiguous situations.  This individual will challenge the status quo; asking what we can do differently and finding ways to create and build more success.  S/he is a change agent, prepared to lead and drive changes as we transform. 
• Critical Thinker:  The successful candidate is fact based and data driven, able to understand and articulate the “why,” identifying key drivers and learning from the past.  They are forward-thinking, anticipating problems before they arise.  They’ll recommend and action well thought out solutions, understanding the risks and dependencies. 
• Right Attitude:  The successful candidate will be team-oriented, collaborative and competitive with a winning mindset; they’re resilient and able to easily bounce back from setbacks.  S/he will be able to zoom in / out, willing to be hands-on to help solve important problems while being a motivating figure for the team along the way.  S/he will embrace a culture of service and learning with a focus on caring, supporting and respecting our customers and team members.

Compensation, Rewards & Benefits:

The salary or hourly wage offered by Nextiva to external candidates considers a wide range of factors, including but not limited to skills sets, experience, training, licensure and certifications, etc. Our compensation decisions are dependent on the facts and circumstances of each case. Our estimate of the expected hiring range for the position as posted is $115,000 - $178,720. A different level in the job hierarchy may apply to a specific candidate resulting in a different hiring range.

Nextiva provides a comprehensive employee benefits package that includes medical (including supplemental plans for accident, hospitalization and critical illness), telemedicine, dental, vision, disability, life insurance, legal assistance, an Employee Assistance Plan, paid parental bonding leave, PTO for hourly employees and Flexible Time Off (FTO) for salaried employees, an employee long-term savings plan (401k) through Fidelity with Nextiva matching, comprehensive employee wellness programs and loads of learning and development opportunities which are coupled with career paths to last a lifetime.

Interested in joining our amazing team at Nextiva HQ? Apply today as we launch the future of business conversations!????

To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. 

In 2022, Nextiva has been recognized by Comparably as the ‘Best Place to Work’ in the following categories: Best Company Leadership, Best CEO for Women, Best Global Culture, and Best Places to Work in Phoenix.

Additional workplace awards include 2021 LinkedIn Talent Employee Engagement Champion, Comparably’s Best CEO 2021, Best Company Culture 2021 and 2018, Best Company Compensation 2022, 2021 and 2019, and Glassdoor’s 2020 Best Places to Work.

Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS. 

#LI-XX   #LI-worktype

Who’ll You Be Joining: 

We’relooking for a Product Manager(Technical)to join ourtight-knit Digital teamof product managers, UX designers, copywriters, content managers,andsoftware engineers. As Product Manager(Technical)on the Digital team, you will report to the Manager of Product Management, Digital, anddeliver best-in-class web productsthat support the customer care and support experience at ecobee.Working closely withAdmin Portal,Dotcom, Customer Support, Common Platform, and internal product teams,you will beresponsible fordeliveringbusiness-criticaltools and experiencesthat effortlessly guide customers to a quickproduct supportresolution. Whetherit’s helping customers navigate the ecobee Help Centre or connecting them with an agent from our Customer Support team,our goal is to make the support experience a memorable one for all the right reasons.Thisrole willbe responsible for the customer facing ecobee support journey, an internal facing SaaSproductthat customer supportrepresentatives interact with daily, and an internaldeveloperAPIproduct that integrates all products within the ecobee portfolio. 

This role is open to being 100% remote within Canada although our home office is in Toronto, Ontario. You may be required to travel to Toronto, Canada once per quarter for team and/or company events.

How You’ll Make an Impact:  

As a Product Manager (Technical) with a customer-first mindset, you will create the best user experience for our Customer Support Team, enabling them to serve our customers via our Admin Portal tool. You will also deliver innovative customer support experiences on ecobee.com to offer customers peace of mind when purchasing a new ecobee product or seeking support for an existing product.   

You are interested in how the support experience can influence potential customers and what it communicates about ecobee. You are also passionate about bringing customer support to the next level.  Working closely with multiple stakeholders, you will develop and execute an ongoing roadmap to improve our customer support experience for both the ecobee support agents and ecobee customers. You have an unrelenting passion for customer experiences, technical know-how to work with a strong team of developers, and a strong understanding of technical support tools. 

What you will do:  

• • Create seamless and engaging end-to-end customer support experiences working with the Customer Support team and other cross-functional teams, leveraging data to make outcome-driven decisions. 
  • Develop the digital strategy and approach to various product launches that enable ecobee customer care experiences. 
  • Develop short-term and long-term product roadmaps for the Digital team centered around ecobee customer care in collaboration with Customer Support and partnering product teams. 
  • Prioritize product backlog, maintain well-defined user stories, and plan out sprints with the development team. 
  • Use agile product management methods/scrum to facilitate, daily stand-ups, backlog refinement, Kanban briefing, and retrospectives. 
  • Manage the release schedule and launch timelines across different initiatives. 
  • Establish and maintain quality, performance, and efficiency metrics for customer care products. 

What You’ll Bring to the Table:   

• Experience working with product and web development teams. 
• Experience as a Product Owner on an agile development team. 
• Experience building and delivering complex internal platform and tooling products. 
• Experience working with developers to design, implement, and maintain API integrations. 
• Understanding of web development best practices and knowledge of distributed systems.  
• You have managed teams to successfully deliver initiatives in an agile environment. 
• Understanding of website accessibility and knowledge of accessibility requirements. 
• Defined and implemented data-informed digital strategies to achieve a desired outcome. 
• The ability to distill technical concepts in a clear and succinct way to business stakeholders. 
• The ability to facilitate and guide technical and solution architecture design conversations. 
• Experience working on Smart Home or Clean Energy sector is a plus. 

Application review. It will happen. By an actual person in Talent Acquisition. We get upwards of 100+ applications for some roles, it can take a few days, but every applicant can expect a note regarding their application status.

Interview Process.

• A 30-minute phone call with a member in Talent Acquisition. 
• A 60-minute second-round virtual interview with the hiring manager and an Engineering Manager – expect technical, behavioural, and situational questions. 
• A 60-minute third-round virtual interview to discuss a live case study with the hiring manager, the team’s Engineering Manager, and the Sr. Director of Digital. 
• A 60-minute fourth-round virtual panel interview with technical and business leads from the wider Digital and Customer Support teams. 

Just so you know: The hired candidate will be required to complete a background check