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We are currently in search of a dynamic and motivated individual to become a valued member of our Customer Service Representative team. This role is part-time, with an expected commitment of approximately 25-29 hours per week. This position is 100% remote and candidate must be in Ontario.
As part of your responsibilities, you will need to manage credit card information. Metroland Media adheres to PCI compliance standards and mandates individuals in this position to undergo PCI training to ensure secure and compliant handling of cards.
BENEFITS
SALARY:Ontario Minimum Wage: $16.55 + incentive structure
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Company Description
Sun Point Counseling is founded on the belief that all who seek therapy have unique needs. We provide high-quality counseling services to individuals, couples, and families and we believe that an evidence-based, down to earth and caring approach is the best way to give the community the support they need.
We accompany clients and Sun Point team members in achieving their goals in order to thrive in their lives, while holding a safe space by honoring diversity and inclusion for all and we are currently looking for our newest team member!
Job Description
The Client Care Coordinator will report to, and support, the Executive Director of Operations, and the Director of Human Resources and Co-Director of Client Success. These tasks are mainly focussed towards the following:
This position is a full time, remote position. The ideal candidate should be a go-getter that can hit the ground running, is able to prioritize team objectives, and is responsible, adaptable, and empathetic towards clients’ needs.
Responsibilities:
Desired Skills
Schedule: Mon - Fri (11am to 7pm CST) Saturdays (9 am to 1 pm CST)
Bilingual – English (C1/C2 level) and Spanish
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“There are NO Limits” is our motto. We are a fast paced, high growth company. We seek people who have the passion and drive to build, create, and take ownership of their role.
Dalstrong is an international kitchen knife, and cookware e-commerce company based in Canada with a team that is 100% remote and distributed around the world.
We sell through many channels including Amazon (globally) and our web site in the US, Canada and the UK. Majority of our customers are in the US however, we have increasing brand awareness in Canada and Europe, and some presence in Australia and the Middle East.
Although this is a remote role, the ideal candidate must live near Toronto Canada. Applicants from other areas will not be considered.
As Daltrong's customer service representative you will learn best practices to ensure we continue to be the best in class customer service team. We would ideally have this person move up within our team to a management role within a 3 to 6 month time, thus managerial experience is ideal. You should be technically savvy to help manage and implement our customer service software implementations.
Who You Are (Requirements)
Fully fluent native English speaker.
Proven experience with Achieving Customer Service Excellence
Experience working with Amazon within a customer service capacity
Managerial or supervisor experience
Hard-working, resourceful, self-motivated, detailed, and responsible
Passionate about helping others and the company succeed
Inventive and proactive in designing and implementing new processes to continually streamline the department and suggest new ideas on a regular basis
Knowledgeable in MS Office, Google Sheets, Project Management tools
Experience using Freshdesk (or similar) is a plus
Willingness to work for a single employer exclusively
Capacity to work additional hours if needed
What You’ll Do!
You will assist customers about product inquiries/concerns.
You will make sure that customers are delighted and satisfied with their customer service interaction.
You will turn customers around in case they are dissatisfied with shipping/product delays.
Fully fluent native English speaker.
Proven experience with Achieving Customer Service Excellence
Experience working with Amazon within a customer service capacity
Managerial or supervisor experience
Hard-working, resourceful, self-motivated, detailed, and responsible
Passionate about helping others and the company succeed
Inventive and proactive in designing and implementing new processes to continually streamline the department and suggest new ideas on a regular basis
Knowledgeable in MS Office, Google Sheets, Project Management tools
Experience using Freshdesk (or similar) is a plus
Willingness to work for a single employer exclusively
Capacity to work additional hours if needed
See more jobs at Dalstrong
At Dalstrong we’re hiring for an all-star REMOTE Customer Service Specialist to join our remote team! Whether you’re a hobbyist or a pro, our aim is to enhance the experience of our clients’ culinary creations.
This is a full-time position with flexible hours and you will be reporting to the Director of Customer Service. If you’re a detail-oriented, organized and self-motivated Customer Service Specialistlocated in the Americas Region,we’d love to hear from you!
What You’ll Do!
Who You Are (Requirements)
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Take inbound calls from HP’s Small & Medium Business customers to answer questions and provide help regarding orders, payment, shipping, and returns and replacements.
- Place outbound calls to follow-up on cases that cannot be solved at first point of contact, correspond with customers through email regarding order status and/or order issues.
- Resolve cases through collaboration with HP & HP partners regarding fulfilling orders and investigating and resolving order exceptions with order processing, payment processing, factory lead-times, fulfilment, shipping and claims.
- Book replacement orders with customers due to declines, cancels or other order problems.
- Inform customers of production changes and/or shipment delays.
- Document all customer interactions using appropriate case management tool.
- Work within the team and HP.com Store organization to identify and help validate and implement process improvement opportunities.
Job Requirements:
- 1 to 2 yrs of relevant call center experience in a customer-facing customer service or support role
- Issue resolution expertise (problem solving & decision making)
- Excellent, professional verbal and written communication skills
- Strong Excel skills, experience with CRM applications a plus
- Order Management systems knowledge (SAP, Oracle…)
- Knowledge of computer & printing products
- High school graduate (college degree or some college a plus)
Desired Attributes:
- Customer service focused, can-do attitude, professional, detail oriented, self-motivated.
- Enjoys talking to customers and the challenge of solving customer problems.
- Ability to turn a negative situation into a positive situation.
- Integrity: honest and realistic communication of HP deliverables and timeframes.
- Professional, conversational.
- Ability to embrace and lead change in a fast-paced environment.
- Demonstrates a growth mindset on a personal, team, and organizational level.
- Handling sensitive situations in a calm, constructive manner.
- Problem Resolution: know when to use tools and exceptions, when to hold the line, when to make exceptions, when to raise for higher level review.
- Accountable: takes ownership of customer concerns with empathy, credibility and confidence. Excellent follow-up skills and attention to detail.
- Ability to multi-task, continue conversation while navigating multiple screens and applications. Skill with understanding complex information to identify root cause.
- Represents HP’s customer needs to other organizations, such as tech support.
- Maintains a reliable and dependable attendance record.
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Eminence Inc. brings the world of work home by providing superior customer service to Fortune 500 companies via a virtual call center setting. We are currently recruiting Independent contractors to service our clients.
Responsibilities:
Address customer inquiries and complaints
Answer questions about products and services
Take ownership and resolve product issues and customer concerns.
Document and update customer records based on interactions
Utilize Client knowledge base to gain information about products and services.
Qualifications:
Ability to communicate efficiently
Experience as a customer service representative or sales representative or related industry
Ability to build rapport with customers
Ability to multitask while navigating client systems and assisting customers.
Ability to exhibit a professional demeanor at all times
Superb verbal and written communication skills.
Selected applicants will be notified via email, phone and / or text messaging.
This opportunity is only applicable to applicants that reside in the United States.
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About McH Recruiting:
Since 2020, McH Recruiting has been a leading recruiting agency specializing in providing work-from-home opportunities for independent contractors. Partnering with arise virtual solutions allows us to offer the best clients and work environments to our contractors. We are the bridge to opportunity, connecting talented professionals with fulfilling work from home careers.
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Responsibilities:
Respond to customer inquiries via email, phone, video chat or other means of communication as appropriate.
Support customers by troubleshooting problems and finding solutions.
Assure that all conversations are handled in a tactful yet assertive manner; providing friendly service while maintaining accountability for quality of work.
Document all communications on the appropriate channels (CRM system) as required.
Maintain excellent knowledge of all company products/services and industry trends in order to accurately answer questions about products/services and provide pertinent information about competitors.
Maintain excellent knowledge of how to use CRM software
Requirements:
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Customer Service Representative
Would you like to play a key role in supporting TrackMan's Support Team and our customers? Are you motivated, self-driven and willing to go the extra mile? Then you should join our successful TrackMan Support team!
As a Tier 1 customer support technician, you will be providing an exceptional customer experience, interfacing with multiple internal and external teams, and using technical disciplines and know-how to resolve complex issues. This position is based in Scotttsdale, AZ.
Responsibilities include but are not limited to:
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Title:Customer Support Professional "CSP"
Functions: Customer Service Professional answers customer questions and resolves issues over the telephone for Fortune 500 and mid-level companies.
Location: Remote
Restricted States: California, Connecticut, Massachusetts, Maryland, Oregon, Wisconsin and New York (Due to strict work from home regulations we don't do business in these States)
Responsibilities:
Must be available to take calls, be productive, and engage in positive interactions, effectively meet the needs of the Customer while reinforcing trust and taking into consideration the Customer’s time and availability.
Will create customer loyalty by serving as a brand spokesperson while demonstrating a variety of selling techniques resulting in sales of our products and services.
Will identify our customers’ needs by asking clarifying questions to effectively promote clients' products and services, and articulate the features and benefits in a competitive manner through successful negotiations.
Take action to proactively learn new information, report Customers ’ impacting concerns. Think outside the box on Customer resolutions and share best practices with others.
Benefits:
Monthly bonuses.
Choose your own schedule. (15 Hours Minimum Per Week)
Work part-time or full-time.
Work remotely
No cold calling. All inbound and outbound calls
We fully train and support.
Requirements:
Experience with computers, keyboarding is required.
Demonstrated excellent verbal and written communication skills along with basic practical math, reading and comprehension abilities.
Ability to work a minimum of 15 hours a week
Hardwired Internet & USB headset.
Compensation:
Hourly: $9.50 - $15.00 (Pay Is Based On Placement.)
Alpharetta, Georgia 30009
See more jobs at Square Communications, Inc