LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, nd reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about. 

Overview

The LivePerson Cloud Operations team is looking for talented CloudOps Engineers to help take our operations to the next level. We are looking for a candidate that takes on challenges, continuously expands his area of expertise, and takes ownership of his work. The ideal candidate has a strong engineering background, an eagerness to follow good practices, and a desire to apply his skills in the field of DevOps.

You will:

• Support new cloud services, including gathering and validating requirements, testing capabilities, implementing service, and monitoring and maintaining service performance SLAs.
• Maintain cloud infrastructure using tools like Terraform and Ansible.
• Work closely with development, operations, and security teams to ensure that cloud infrastructure meets business needs.
• Utilize your deep experience and problem-solving skills to help prevent and resolve production issues.
• Employ DevOps principles and tools to automate routine processes.
• Support post-outage procedures such as correction of error (COE) and root cause analysis (RCA) procedures.
• Recommend and implement cloud operations best practices.
• Participate in 24x7 on-call support rotation.

You have:

• Bachelor’s degree in Computer Science, Computer Engineering, or related technical discipline, or equivalent engineering work experience in a CloudOps, DevOps, or similar role.
• Strong experience in Linux Administration, with a solid understanding of system internals and troubleshooting - MUST
• Extensive experience with configuration management tools such as Ansible and Puppet, automating infrastructure provisioning and management tasks.
• Proficiency in managing cloud environments, with experience in Openstack and VMware - MUST, preferably in GCP, AWS, or Azure (GCP Preferred)
• Excellent written and verbal communication skills, with the ability to effectively communicate technical concepts to diverse stakeholders.
• Experience managing infrastructure in a hybrid cloud (on-prem & public cloud) environment is preferred.
• Proficiency in one or more scripting languages such as Python, Bash, or PowerShell - MUST
• Strong leadership skills, with the ability to motivate and inspire team members to achieve goals and objectives.

Benefits:

• Health: medical, dental, and vision
• Time away: vacation and holidays
• Development: Generous tuition reimbursement and access to internal professional development resources
• Equal opportunity employer
• #LI-Remote

Why you'll love working here:

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. 

Belonging at LivePerson

At LivePerson, people from diverse backgrounds come together to make an impact and be their authentic selves. One way we share and connect is through our employee resource groups such as: Live In Color, LP Proud, and Women In Tech. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.state, and local law.

Hi, we're Oscar. We're hiring a Senior Security Engineer, Cloud Security to join our Security team.

Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role

The Senior Security Engineer focuses on cloud technologies, working with other Security team members and partnering cross-functionally with engineering and SRE to ensure Oscar has the data and tools needed to protect the confidentiality, integrity, and availability of Oscar’s data and systems. You will be working with cross-functional teams to identify, resolve, and mitigate security issues in Oscar’s cloud environments and processes. Assisting to create a culture of collaboration with a focus on automation, maintainability, and security.

You will report to the Manager, Security Architecture.

Work Location

Oscar is a blended work culture where everyone, regardless of work type or location, feels connected to their teammates, our culture and our mission.

If you live within commutable distance to our New York City office (in Hudson Square), our Tempe office (off the 101 at University Ave), or our Los Angeles office (in Marina Del Rey), you will be expected to come into the office at least two days each week. Otherwise, this is a remote / work-from-home role.

You must reside in one of the following states: Alabama, Arizona, Colorado, Florida, Georgia, Illinois, Iowa, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, New Hampshire, New Mexico, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, Tennessee, Texas, Utah, Vermont, Virginia, or Washington, D.C. Note, this list of states is subject to change. #LI-Remote

Pay Transparency

The base pay for this role is: $144,000 - $189,000 per year. You are also eligible for employee benefits, participation in Oscar’s unlimited vacation program, company equity grants and annual performance bonuses.

Responsibilities

• Collaborate closely with cross-functional teams to proactively identify, address, and resolve security concerns across Oscar's comprehensive tech infrastructure, encompassing Web Applications, Mobile Apps, Networks, and Cloud systems, including proposing enhanced controls and procedural strategies to mitigate technical risks 
• Demonstrate an in-depth comprehension of Oscar's technological landscape
• Collaborate effectively with Security Leadership, providing insights into technical issues and their potential impacts
• Engage in multiple-layers of oscars Technology stack to design security measures around protecting Oscars systems
• Simplify intricate security concerns into actionable steps for effective remediation or risk mitigation
• Compliance with all applicable laws and regulations
• Other duties as assigned

Qualifications

• 3+ years experience in Technology related field 
• 2+ years experience in Security

Bonus Points

• Work to create a culture of collaboration with a focus on automation, maintainability, and security.
• Secure development life-cycle (SDLC & CI/CD) practices including threat modeling and security testing
• Hands-on experience in Security Engineering
• Hands-on experience in Cloud Engineering
• Experience with database data access/management including SQL and BigQuery
• Experience writing scripts with JavaScript, Go, Python or Java
• Experience implementing modern cloud infrastructure services in AWS or GCP
• Experience using containers and container orchestration technology (Mesos and Kubernetes)
• Experience with Terraform or ArgoCD