Job Description

The Director, Consulting Services role is a key role in our delivery organization, as they will serve as the Director of Consulting Services on a portfolio of D365 implementations.  A Director, Consulting Services should have established consulting delivery leadership experience and extensive enterprise business application experience with preferred focus on Microsoft Dynamics (Customer Engagement) delivery experience.  
The Director, Consulting Services will own the client relationship and act as their advocate and trusted advisor as they map out their business transformation while providing a single point of accountability for our engagements.  In this role you will be expected to provide leadership, guidance, oversight and direction to multiple concurrent projects across the breadth of Hitachi Solutions offerings and how Hitachi’s capabilities can best serve our customers.  This is a billable position and candidates will be expected to maintain a specified level of utilization per the role’s defined compensation package.

Duties and Responsibilities

• Providing leadership to our Clients and D365 Customer Engagement Delivery teams to ensure expectations are aligned and commitments are met.
• Oversee project scope discovery and development.
• Oversee the development and delivery of Change Orders
• Working with project sponsor to develop project charter, goals, and priorities
• Facilitating risk assessment/mitigation sessions and follow through risk management with a balanced and business priority-driven approach.
• Leveraging a solid understanding of the project management life cycle and related principles, methodologies and best practices and improves such processes and execution.
• Monitor and validate project budget reporting.
• Ownership of project P&L, including expected metrics (sold revenue, revenue margin and margin percent).
• Responsible for overseeing the delivery of Steering Committee deliverables.
• Proactively provide frequent communication and updates to both customer executives and internal Hitachi Solutions stakeholders on project progression, current project margin, challenges, threats, etc.
• Participate in ongoing process improvement within Hitachi Solutions around delivery, methodology, and Delivery Excellence.
• Develop and strengthen customer relationships with frequent customer visits.
• Periodically meet with customer onsite to address risks or escalated issues
   

Qualifications

• Minimum of 10 years’ experience successfully leading full life-cycle Information Technology and Transformations projects, on time and on budget to client’s satisfaction.
• Minimum of 5 years’ Microsoft Dynamics 365 Customer Engagement “Delivery Excellence” experience.
• Proven experience managing long term client relationships (3+ major client accounts concurrently) and successfully expanding accounts over time.
• Capacity to learn all of Hitachi Solution’s technology and services offerings and match those capabilities to potential client needs.
• Ability to communicate effectively with Senior Management (including business and IT C-level staff) and customers/vendors.
• Balance of business knowledge and people management skills.
• Ability to develop project proposals, comprehensive project budgets, and plans and to contribute extensively through entire engagement lifecycle from sales to delivery.
• Applied experience with Project Management principles, practices, and methodologies.
• Proven success leading projects with budgets up to five (5) Million dollars and lead programs of 10 or more consultants.
• Must be prepared to travel domestically and internationally as required.

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Job Description

*Please note: While this position primarily operates on a remote/virtual basis, there will be occasions where your presence is required at the office. Therefore, you MUST reside in Costa Rica and be authorized to work here to accommodate these in-person responsibilities as needed.

Responsibilities

• Engage in Dynamics CRM implementations, nurturing the project through all phases from discovery and planning to deployment, ensuring a smooth and inclusive journey for all stakeholders.
• Serve as a beacon of CRM/CE knowledge, offering insights and guidance to customers and team members, ensuring solutions are tailored to meet client aspirations and needs effectively.
• Play an active role in uncovering clients' sales, marketing, and customer service needs through empathetic discovery meetings, ensuring a deep understanding of their requirements.
• Guide and facilitate the design process for key modules, collaborating closely with the Development Team to craft, detail specifications for, and implement customizations. This includes nurturing any custom code or data migration requirements with a focus on utilizing SQL Server Reporting Services.
• Conduct end-user training sessions with a nurturing approach, fostering learning and competency. Create and maintain comprehensive knowledge transfer documentation to empower clients and ensure sustained success.
• Innovate and continuously enhance CRM implementation standards and tools, ensuring they are not only effective but also intuitive and user-friendly.
• Present tailored demonstrations of the technology solution, ensuring they resonate on a personal level and clearly illustrate the value and relevance to the client's unique context.
• Perform all responsibilities in a manner that reflects and upholds the core values and strengths of the organization, fostering trust and respect within the team and with clients.

Qualifications

• Possess a deep understanding and expertise in CRM industry practices and products, nurturing client relationships with this knowledge.
• 3 to 5 years of experience, or involvement in 3+ CRM projects, such as Microsoft CRM, Salesforce, Saleslogix, Onyx, etc., with a requirement of 4+ years or 5+ projects for a Senior CRM Consultant role.
• Have a good grasp of relational database concepts, fostering the ability to manage and interpret complex information effectively.
• Exhibit excellent presentation and communication abilities, leading discussions and information sessions with clarity and confidence.
• Demonstrate exceptional organizational and multitasking talents, coupled with a keen eye for quality, self-motivation, and a heartfelt drive for professional excellence.
• Be open to domestic and international travel, as necessary, up to 50%, with the understanding that "some" travel will be essential.
•  Microsoft CRM Application certification would be a valuable asset.
• Experience with Microsoft SharePoint and Business Intelligence is considered advantageous.

Preferred Qualifications:

• Bachelor's Degree in Computer Science, Computer Information Systems, Computer Engineering, or a related field is preferred, underscoring a strong theoretical and practical foundation.
• Experience with Azure DevOps or similar project management and continuous integration tools.

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Description du poste

We are growing our Project Management team and looking for Project Assurance Consultants to join us on our exciting journey and be part of the Hitachi Solutions family.

Key Responsibilities:

• Ensure effective governance is applied as agreed in the project charter and propose any necessary improvements. Including:
  • Effective commercial controls process
  • Effective RAID management process
  • Effective Deliverable tracking and Traceability of project artefacts
  • Effective project financial management
• Ensure that the project/programme is complying to Hitachi internal governance processes
• Ensure the project plan is consistent and up to date; Escalate to the project manager and project director of any non-compliances
• Responsible for making updates to detailed large Microsoft project plan(s) as and when requested by the Regional Project or Programme Manager
• Build relationship with client Project management team and help define governance processes.
• Manages project support functions for the team including logging, tracking and reporting of project actions, issues and risks
• Responsible for producing project reports, and circulating project reports as per the schedule
• Provide guidance on the standard methodology tools/templates to be used by the project team
• Support the creation of the relevant Azure Dev Ops environments and LCS
• Support the Regional Project or Programme Manager in the creation of a revenue recognition estimate or time and materials invoices in accordance with the published schedule
• Responsible for producing KPI reports as per the published internal schedule
• Responsible for liaising with resourcing team on resource requirements for their specific projects, and either securing the necessary resource, or escalating to the Regional Project or Programme Manager in the case of a resource conflict or shortfall.
• Ensure that the standard methodology tools and templates are made available via Teams
• Manages the project library on Teams
• Ensures that the approved standard project control procedures are followed on the project
• Records and distributes actions (and minutes where agreed in project charter) at meetings when requested by the Regional Project or Programme Manager
• Maintains the project contact list and holiday calendar, ensure holidays are managed with minimum impact on the project activities
• Mentors and develops Junior members of the team
• Create and maintain Dynamics 365 project structures to support the project ongoing basis
• Actively avoid requirement for WIP adjustments by communicating with project team and performing timesheet checks.
• Compliance with training objective requirements as advised by Hitachi University Training Agenda or the Human Resources function.
• Policy compliance with specific emphasis on Hitachi Solutions Europe Ltd's Export Control Policy;
• Ensure policy compliance for self and project team regarding Hitachi Solution Europe Ltd's Timesheet & Expense Policy.
• Statutory compliance with respect to export compliance legislation & GDPR requirements.
• Certification compliance with any ISO certification(s) held by Hitachi Solutions Europe Ltd.
• Compliance with the Hitachi Group Code of Conduct

Key Accountabilities :

• Accountable to the project manager or programme manager, and reporting to the Regional PMO Leadership.
• Project Assurance Consultant is accountable to ensure the project/programme adheres to the Hitachi best practice and agreed programme governance policies and processes documented in project/programme charter
• The Project Assurance Consultant will be accountable for one or more projects depending the size and complexity of projects.
• Ensure that all internal published controls and processes are followed
• Ensure that all internal project reports are prepared and distributed as per the published schedule

Qualifications

Key competencies:

• Ability to build strong relationships with client and Hitachi team members
• Good understanding of project governance best practice
• Excellent organisational skills
• Team player with positive attitude
• Pro-active nature with attention to detail
•  Ability to produce high quality and professional written documentation including project reports and presentations slides

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Job Description

About this job:
The Client Development Director will report into the Head of Advanced Analytics Western Europe and is an international role selling across markets to some of the largest Manufacturers in the industry that are located in WE. This is a key sales role unlocking new opportunities and driving new business to grow our analytics business. They will be an avid sales hunter with strong knowledge of the market place potential, relationship building & product capability to continuously drives sales success rates, accurately manage sales pipeline and sales forecasting.  The role will also include support and roll-out of new initiatives across WE that allow us to grow our Analytics business. 

The position is open in any country in Western Europe. 

Your Responsibilities:

• Meet or exceed revenue targets and grow market share.  
• Takes initiative to capitalize on new sales opportunities.  
• Understands the selling process and how to engage with current clients/prospects across the sales cycle 
• Able to segment their clients, targeting the right personas to develop new business and close the deal 
• Work with Sales teams at a local, regional & global level to prospect and qualify leads. 
• Capable of engaging with senior executives at the client - locally, regionally & globally 
• Support and lead new initiative roll-out through generation of GTM material, launch/education with markets and initiative tracking 
• Influence the global roadmap through sharing clients needs across WE 
• Clearly and convincingly articulates our AAC offerings and value proposition and overcome any resistance from prospective clients. 
• Builds a client community and share of best practice across markets to drive awareness, knowledge and revenue growth in market 
• Knows core competitors in the market and how to position the Nielsen products in client discussions to win  
• Knows about Industry trends, Key Players, impact on new technology (AI...) machine learning 
• Maintain a prospective sales pipeline and target lists in Salesloft & Dynamics 

Your Profile:

• 5+ years direct sales experience with proven record of meeting or exceeding revenue targets  
• Understanding of the Western Europe FMCG industry 
• Category Management/Revenue Growth Management/Marketing Effectiveness understanding and how Advanced Analytics fits into the overall business levers 
• Experience using analysis, reporting, modeling, and forecasting to gather data for the purpose of making business decisions 
• Dealing with ambiguity and be able to take actions with flexibility 
• Ability to effectively communicate with partners at all levels, from local sales teams to C suite personnel 
• Excellent written and verbal communication skills, strong attention to detail, and good follow-through 
• Large-room presentation experience 
• Fluent in written and spoken English 

#LI-SR2

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Job Description

Is telling stories where your passion thrives? Are you full of fresh ideas and enthusiasm for crafting compelling narratives? At Business Insights within Dynatrace, we're searching for an experienced and motivated Content Creator who goes beyond mere wordcraft to captivate people through storytelling.

As a Content Creator, you'll play a pivotal role in helping our customers understand technical concepts through well-crafted and engaging content. After 20 years of working with customers in the Digital Experience industry, we want to leverage your expertise to create a collection of compelling content that can be shared across our customer base.

Your Role:

• Content creation: Produce high-quality, engaging, and diverse content for various platforms and target groups, including but not limited to both technical and non-technical customer webinar content (50% of content needs are webinar content), blog posts, articles, campaigns, videos, websites, and more.
• Content coordination: Align and streamline content support, ensuring a consistent brand message across a variety of brand applications, enabling internal and external stakeholders.
• Storytelling: Craft compelling narratives that resonate with our target audience and effectively communicate our message.
• Content optimization: Analyze content performance and optimize for audience engagement.
• Market research: Stay on top of industry trends, market dynamics, and competitor activities to identify content opportunities and keep our content strategy fresh and relevant.
• Content calendar: Create and manage a content calendar to ensure consistent content production and timely delivery.
• Content maintenance: Actively update content based on internal changes, making sure our materials stay up-to-date and in line with our strategy.
• Team collaboration: Collaborate with cross-functional teams and subject matter experts to gather insights and create content that meets business objectives.

Qualifications

Minimum Requirements

• 3-5 years of experience in content creation and communications, preferably in a highly dynamic environment, the Tech industry, or an agency.

Expectation: All Insights team members are expected to travel at least 1 time per year for annual team meetings. 

Preferred Requirements

• An understanding of web technologies including HTML, JS, CSS, content delivery networks, cloud etc.
• Ability to translate the more technical aspects of a product into something non-technical that users can understand.
• Proven track record of creating high-quality and engaging content that drives measurable results.
• Experience developing, delivering, and creating a strategy for high-quality webinar content with a technical audience is a plus.
• Entrepreneurial and agile mindset, and the curiosity to thrive in a highly dynamic environment.
• Experience working in the observability space is a plus.

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Job Description

As a Junior Software Engineering Intern you focus on AI and NLP to join our team. The ideal candidate will be passionate about AI and have hands-on experience in implementing NLP models using Python and PyTorch. This position will contribute to the development of advanced NLP applications, including but not limited to word sense disambiguation, text classification, sentiment analysis, POS tagging, tokenization, syntactic parsing, and web crawling.

- Conduct an in-depth literature review to identify and gather pertinent research papers concerning the construction of a Dialogue System integrating LLM (Language Model), Passage Retrieval, and STS (Semantic Textual Similarity).

- Develop an inference process for generating answers, with a particular emphasis on verifying the output produced by the Language Model (LLM) to ensure accuracy and relevance within the context of the Dialogue System development.

- Initiate fine-tuning strategies on optimizing the LLM performance through methodologies such as PEFT+QLoRA and quantization using AutoGPTQ. The objective is to augment the responsiveness and overall efficiency of the Dialogue System.

- Implement Retrieval-Augmented Generation (RAG) within the Dialogue System, leveraging sophisticated techniques to elevate response dynamics and optimize system performance.

Qualifications

Be ALICE:

• Adaptability: Ability to navigate and lead in a rapidly evolving tech environment.
• Leadership: Proven experience in leading technical teams with a focus on mentorship and growth.
• Impact: A strong customer-centric approach, aiming to deliver impactful solutions.
• Commitment: Demonstrated commitment to achieving excellence in software development.
• Empathy: Capacity to understand and address the needs of both the team and the clients, while balancing technological and human factors.

Key Responsibilities:

• Support Development of AI Models: Assist in the development and implementation of artificial intelligence models, focusing on areas such as natural language processing (NLP), machine learning, and deep learning. Utilize programming languages such as Python and frameworks like PyTorch or TensorFlow to build and test models. Showcase great hands-on experience with LangChain.

• Literature Review and Research: Conduct comprehensive literature reviews to stay updated with the latest advancements in AI and machine learning. Gather and analyze academic papers and industry reports to support the team's research and development efforts.

• Data Preparation and Analysis: Work closely with senior engineers to prepare datasets for training and testing AI models. This includes data cleaning, preprocessing, and augmentation to ensure the quality and efficiency of the models.

• Experimentation and Testing: Participate in the design and execution of experiments to test various hypotheses and improve model performance. Document results and provide insights on potential improvements.

• Contribute to AI Projects: Take part in ongoing AI projects under the guidance of senior engineers. This may involve coding, debugging, and contributing ideas to enhance project outcomes.

• Learn and Apply AI Techniques: Gain hands-on experience with advanced AI methodologies, such as fine-tuning language models, implementing retrieval-augmented generation, and exploring model optimization techniques like quantization.

• Collaboration and Feedback: Collaborate with cross-functional teams, including product development, data science, and engineering, to integrate AI solutions into products and services. Participate in regular meetings and code reviews, providing and receiving feedback constructively.

• Documentation and Reporting: Assist in the creation of documentation for AI models and systems developed, including code documentation, model architecture descriptions, and performance reports.

• Professional Development: Engage in learning opportunities within the company and the broader AI community to continuously develop professional skills. Attend workshops, webinars, and conferences as recommended by the team.

• Adhere to Best Practices: Follow best practices in AI ethics, data privacy, and model transparency. Ensure that all work is in compliance with company policies and industry standards.

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Job Description

The Digital Customer Experience (DCX) team creates consumer-grade digital experiences and products that help our customers and partners be successful and realize the value of their ServiceNow investment. Leveraging the latest technologies, and built on ServiceNow’s intelligent platform, we deliver a seamless, personalized experience at every step of our customers’ journey. The products we build power digital business for ServiceNow and can even become commercially available.

Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them.

In this high impact role, you will have the opportunity to showcase your strategic thinking and thought leadership, customer engagement & story telling skills, while also driving day to day execution and innovation excellence.

This opportunity is part of our Digital Customer Experience Group within Digital Technology. You will be responsible to drive Product strategy, roadmap, and delivery across a suite of high impact Gen AI related products. As part of Digital Technology – you will be able to drive our customer zero strategy for ServiceNow product - we ensure the products works for us internally and delivers value as it gets in hands of our customers.

We are focused on accelerating innovations and developing new concepts, forward-thinking solutions and products leveraging ServiceNow’s Intelligent platform.

What you get to do in this role:   

Execute on our vision that every user has an Gen AI-powered assistant to help do their work.

· Product strategy and vision – develop and articulate a clear product strategy for our AI products. Define and communicate the long-term vision, ensuring alignment with industry trends and customer needs

· Cross-functional collaboration - Collaborate with cross-functional teams, to ensure the successful development, launch, and support of products. Work closely with stakeholders to gather input and feedback, incorporating it into product strategy and roadmap decisions.

· Product Roadmap and Lifecycle Management - Develop and maintain a comprehensive product roadmap, outlining key features, enhancements, and releases. Manage the entire product lifecycle, from ideation to end-of-life, ensuring products meet needs and remain competitive.

· Market Analysis and Competitive Intelligence - Stay abreast of industry trends, market dynamics, and competitive landscape related to products. Conduct regular market analysis and gather intelligence to inform product strategy and positioning.

· Stakeholder engagement - Engage with stakeholders to understand their needs, pain points, and feedback related to products. Drive initiatives to enhance customer satisfaction and loyalty through product improvements and innovative solutions.

· Manage complex, multi-disciplinary projects from start to finish and help the teams achieve the intended outcomes

· Develop plans and help the teams stay on track by monitoring and providing on-going visibility to product status (progress against key milestones, key decisions, dependencies, issues, risks, metrics, etc.) to all stakeholders

· Anticipate and aggressively remove obstacles that slow down or prevent product teams from delivering on outcomes

Qualifications

To be successful in this role you have:

12 years minimum Product Manager experience required.

· Bachelor's degree in a relevant field; MBA or advanced degree is a plus.

· Minimum of 3 years AI product leader experience.

· Chat Bot experience is highly desirable.

· Proven experience in product management leadership roles, with a focus on AI products.

· Strong leadership and team management skills.

· Knowledge of and exposure to the latest in Generative AI landscape

· Excellent strategic thinking and decision-making abilities.

· Exceptional communication and interpersonal skills.

· Proven track record of successfully bringing products to market and driving product growth.

· Ability to work in a fast paced, dynamic, and fun team environment

· Team player attitude and willingness to work across the organization and company

· Strategic thinking and ability to influence stakeholders

· Prior experience with ServiceNow products and/or processes

· Proven results from establishing and optimizing software engineering processes for different organizations/environments

· Experience in a start-up environment is beneficial

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Opis oferty pracy

We are looking for an experienced Pre-Sales Engineer who will cooperate very closely with the Sales team, Tech Leads and Devoteam Clients. The key requirement for the role will be to conduct discoveries, gather project requirements and verify feasibility of deployment on Google Cloud Platform across Infrastructure, Data and ML workloads. Additionally the Pre-Sales Engineer will be responsible for creating and driving offers.

Kwalifikacje

Minimum qualifications:

• Bachelor's degree in Computer Science, related Software Engineering field or equivalent practical experience
• Basic knowledge in the following IT fields:  Infrastructure, DevOps, Data Analytics, Artificial Intelligence, Software Engineering and others
• Know-how of Cloud Market Dynamics and Customer Buying 
• Sales interpersonal skills 

Preferred qualifications:

• Master's degree in Computer Science or other technical field.
• More than 2 years of experience delivering projects and/or presales support
• Basic knowledge programming languages, such as Java, Python and others
• Experience with major cloud providers (GCP preferred)
• Knowledge of cloud areas infrastructure provisioning and configuration identity access & management, cost management (FinOps), etc.
• Basic understanding with databases, some knowledge of typical database operations, experience in using PostgreSQL, MS SQL, Oracle and others databases)
• Knowledge of data-warehousing concepts,
• Experience with container-based development and orchestration: Docker, Docker Compose, Kubernetes, etc.
• Basic understanding networking topics
• Basic understanding of authentication and authorisation methods
• Some knowledge of network/cloud security aspects
• Basic understanding of Machine Learning concept and their applications

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Job Description

This is an opportunity to join the growing Screening and Early Detection commercial team at Guardant Health as a field-based Account Executive and work hand in hand with sales leadership to help set go-to-market sales strategy and launch a revolutionary new technology for cancer screening. The field-based Account Executive - Screening is responsible for effectively promoting cancer screening colorectal cancer (CRC) liquid biopsy to healthcare providers in the primary care practice setting. This position will act with urgency and with passion to deliver best-in-class new products for early cancer detection.

Essential Duties and Responsibilities

• Prospect and target healthcare providers for high utilization of SHIELD to screen patients for CRC and other cancers. 
• Meet or exceed sales goals, maximize promotional budgets, and execute the national sales strategy in accordance with Guardant Health standards. 
• Drive strategic business expansion/collaboration opportunities with primary care providers and their practices. 
• Develop and implement a business plan in line with brand strategy to support launch. 
• Identify and partner with national, regional and local laboratories that offer phlebotomy draw agreements. Initiate and secure lab service draw agreements, in-service and train specimen collection, workflow and
• Identify opportunities in the marketplace, share best practices, and proactively communicate strategies to cross-functional partners and members of the Commercial Team.
• Continually analyze competitive landscape and environment within assigned accounts to determine trends and provide customer feedback to GHI leadership. 
• Structure detailed strategic plans for gaining and retaining new and existing clients. 
• Manage implementation of all promotional activities to support sales and marketing strategies, in accordance with high industry standards and company policies. 
• Work effectively with individuals across multiple departments throughout Guardant Health. 
• Collaborate and coordinate with sales team to ensure successful attainment of company goals and objectives. 
• Embrace, embody and represent the Guardant Health company culture at all times to external and internal constituents. 
• This is a field-based role – must have ability to travel daily within assigned territory and some travel outside of assigned area for regional or national meetings. 
• Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork. 
• Support and comply with the company’s Quality Management System policies and procedures. 

Qualifications

• 4+ years of direct experience in a customer-facing sales role in the healthcare industry (diagnostics, medical device and/or pharmaceutical sales) with a solid history of 1) consistent closing abilities and 2) proven past performance that has met and exceeded expectations. 
• Comfortable communicating, presenting, selling to healthcare providers and office staff members.  
• Impeccable oral and verbal communication and presentation skills; superior listening and problem-solving skills. 
• Ability to engage in a consultative selling process that overcomes objections and indifferences while connecting client needs with GH capabilities. 
• Ability to maintain an outstanding level of market, customer, distribution and product knowledge necessary to accomplish sales objectives.
• Excellent negotiation, problem-solving and customer service skills. 
• Ability to handle sensitive information and maintain a very high level of confidentiality. 
• Demonstrate ability to develop and utilize cross-functional relationships to facilitate the accomplishment of work goals and objectives. 
• Ability to work independently, communicate proactively, manage multiple projects and prioritize daily tasks while managing critical deadlines. 

• Ability to work effectively with minimal direction.
• Strong administrative skills to manage business in complex environments. Must be proficient at in person, phone and virtual selling environments. 
• Must be very proficient with all Microsoft Office products & CRM systems (preferably Salesforce and Veeva).
• Demonstrate Guardant Health values by acting with integrity, respect, trust and possess a very positive attitude and an understanding of the dynamics involved with organizational growth and change. 

PREFERRED QUALIFICATIONS:

• Experience with sales/marketing of diagnostic products (blood-based testing and/or phlebotomy) directly to primary care healthcare providers and their practices. 
• Product launch planning and launch execution experience. 
• Familiarity with primary care practice landscape in territory.
• High-touch customer service skills. 

PERSONAL REQUIREMENTS:

• Valid driver’s license and a clean driving record to conduct field office and customer visits.
• Ability to meet specific doctor office and health clinic entry/access requirements.
• Ability to travel daily throughout the territory as needed.

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Job Description

This is an opportunity to join the growing Screening and Early Detection commercial team at Guardant Health as a field-based Account Executive and work hand in hand with sales leadership to help set go-to-market sales strategy and launch a revolutionary new technology for cancer screening. The field-based Account Executive - Screening is responsible for effectively promoting cancer screening colorectal cancer (CRC) liquid biopsy to healthcare providers in the primary care practice setting. This position will act with urgency and with passion to deliver best-in-class new products for early cancer detection.

Essential Duties and Responsibilities

• Prospect and target healthcare providers for high utilization of SHIELD to screen patients for CRC and other cancers. 
• Meet or exceed sales goals, maximize promotional budgets, and execute the national sales strategy in accordance with Guardant Health standards. 
• Drive strategic business expansion/collaboration opportunities with primary care providers and their practices. 
• Develop and implement a business plan in line with brand strategy to support launch. 
• Identify and partner with national, regional and local laboratories that offer phlebotomy draw agreements. Initiate and secure lab service draw agreements, in-service and train specimen collection, workflow and
• Identify opportunities in the marketplace, share best practices, and proactively communicate strategies to cross-functional partners and members of the Commercial Team.
• Continually analyze competitive landscape and environment within assigned accounts to determine trends and provide customer feedback to GHI leadership. 
• Structure detailed strategic plans for gaining and retaining new and existing clients. 
• Manage implementation of all promotional activities to support sales and marketing strategies, in accordance with high industry standards and company policies. 
• Work effectively with individuals across multiple departments throughout Guardant Health. 
• Collaborate and coordinate with sales team to ensure successful attainment of company goals and objectives. 
• Embrace, embody and represent the Guardant Health company culture at all times to external and internal constituents. 
• This is a field-based role – must have ability to travel daily within assigned territory and some travel outside of assigned area for regional or national meetings. 
• Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork. 
• Support and comply with the company’s Quality Management System policies and procedures. 

Qualifications

• 4+ years of direct experience in a customer-facing sales role in the healthcare industry (diagnostics, medical device and/or pharmaceutical sales) with a solid history of 1) consistent closing abilities and 2) proven past performance that has met and exceeded expectations. 
• Comfortable communicating, presenting, selling to healthcare providers and office staff members.  
• Impeccable oral and verbal communication and presentation skills; superior listening and problem-solving skills. 
• Ability to engage in a consultative selling process that overcomes objections and indifferences while connecting client needs with GH capabilities. 
• Ability to maintain an outstanding level of market, customer, distribution and product knowledge necessary to accomplish sales objectives.
• Excellent negotiation, problem-solving and customer service skills. 
• Ability to handle sensitive information and maintain a very high level of confidentiality. 
• Demonstrate ability to develop and utilize cross-functional relationships to facilitate the accomplishment of work goals and objectives. 
• Ability to work independently, communicate proactively, manage multiple projects and prioritize daily tasks while managing critical deadlines. 

• Ability to work effectively with minimal direction.
• Strong administrative skills to manage business in complex environments. Must be proficient at in person, phone and virtual selling environments. 
• Must be very proficient with all Microsoft Office products & CRM systems (preferably Salesforce and Veeva).
• Demonstrate Guardant Health values by acting with integrity, respect, trust and possess a very positive attitude and an understanding of the dynamics involved with organizational growth and change. 

PREFERRED QUALIFICATIONS:

• Experience with sales/marketing of diagnostic products (blood-based testing and/or phlebotomy) directly to primary care healthcare providers and their practices. 
• Product launch planning and launch execution experience. 
• Familiarity with primary care practice landscape in territory.
• High-touch customer service skills. 

PERSONAL REQUIREMENTS:

• Valid driver’s license and a clean driving record to conduct field office and customer visits.
• Ability to meet specific doctor office and health clinic entry/access requirements.
• Ability to travel daily throughout the territory as needed.

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Job Description

This is an opportunity to join the growing Screening and Early Detection commercial team at Guardant Health as a field-based Account Executive and work hand in hand with sales leadership to help set go-to-market sales strategy and launch a revolutionary new technology for cancer screening. The field-based Account Executive - Screening is responsible for effectively promoting cancer screening colorectal cancer (CRC) liquid biopsy to healthcare providers in the primary care practice setting. This position will act with urgency and with passion to deliver best-in-class new products for early cancer detection.

Essential Duties and Responsibilities

• Prospect and target healthcare providers for high utilization of SHIELD to screen patients for CRC and other cancers. 
• Meet or exceed sales goals, maximize promotional budgets, and execute the national sales strategy in accordance with Guardant Health standards. 
• Drive strategic business expansion/collaboration opportunities with primary care providers and their practices. 
• Develop and implement a business plan in line with brand strategy to support launch. 
• Identify and partner with national, regional and local laboratories that offer phlebotomy draw agreements. Initiate and secure lab service draw agreements, in-service and train specimen collection, workflow and
• Identify opportunities in the marketplace, share best practices, and proactively communicate strategies to cross-functional partners and members of the Commercial Team.
• Continually analyze competitive landscape and environment within assigned accounts to determine trends and provide customer feedback to GHI leadership. 
• Structure detailed strategic plans for gaining and retaining new and existing clients. 
• Manage implementation of all promotional activities to support sales and marketing strategies, in accordance with high industry standards and company policies. 
• Work effectively with individuals across multiple departments throughout Guardant Health. 
• Collaborate and coordinate with sales team to ensure successful attainment of company goals and objectives. 
• Embrace, embody and represent the Guardant Health company culture at all times to external and internal constituents. 
• This is a field-based role – must have ability to travel daily within assigned territory and some travel outside of assigned area for regional or national meetings. 
• Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork. 
• Support and comply with the company’s Quality Management System policies and procedures. 

Qualifications

• 4+ years of direct experience in a customer-facing sales role in the healthcare industry (diagnostics, medical device and/or pharmaceutical sales) with a solid history of 1) consistent closing abilities and 2) proven past performance that has met and exceeded expectations. 
• Comfortable communicating, presenting, selling to healthcare providers and office staff members.  
• Impeccable oral and verbal communication and presentation skills; superior listening and problem-solving skills. 
• Ability to engage in a consultative selling process that overcomes objections and indifferences while connecting client needs with GH capabilities. 
• Ability to maintain an outstanding level of market, customer, distribution and product knowledge necessary to accomplish sales objectives.
• Excellent negotiation, problem-solving and customer service skills. 
• Ability to handle sensitive information and maintain a very high level of confidentiality. 
• Demonstrate ability to develop and utilize cross-functional relationships to facilitate the accomplishment of work goals and objectives. 
• Ability to work independently, communicate proactively, manage multiple projects and prioritize daily tasks while managing critical deadlines. 

• Ability to work effectively with minimal direction.
• Strong administrative skills to manage business in complex environments. Must be proficient at in person, phone and virtual selling environments. 
• Must be very proficient with all Microsoft Office products & CRM systems (preferably Salesforce and Veeva).
• Demonstrate Guardant Health values by acting with integrity, respect, trust and possess a very positive attitude and an understanding of the dynamics involved with organizational growth and change. 

PREFERRED QUALIFICATIONS:

• Experience with sales/marketing of diagnostic products (blood-based testing and/or phlebotomy) directly to primary care healthcare providers and their practices. 
• Product launch planning and launch execution experience. 
• Familiarity with primary care practice landscape in territory.
• High-touch customer service skills. 

PERSONAL REQUIREMENTS:

• Valid driver’s license and a clean driving record to conduct field office and customer visits.
• Ability to meet specific doctor office and health clinic entry/access requirements.
• Ability to travel daily throughout the territory as needed.

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Job Description

Responsibilities

• Drive opportunities in current clients
• Work with existing accounts and build processes to identify patients and send samples
• Responsible for overall customer service and account management
• Work to ensure timely sample acquisition
• Driving tests per customer in current accounts
• Drive the process of ordering in current customers
• Streamlines customer service
• Collaborate and coordinate with all sales positions to ensure successful attainment of company goals and objectives
• Identify and develop opportunities between oncology clients and GHI.
• Continually analyze commercial environment within assigned accounts to determine trends and provide customer feedback to GHI leadership
• Ensure team objectives are met
• Work effectively with individuals across multiple departments throughout GHI
• Embrace, embody and represent the Guardant Health company culture at all times to external and internal constituents

Qualifications

About You

• 2-3 years customer service/sales experience with a history of proven past sale performance that has met and exceeded expectations.
• Previous experience in pharma, diagnostic, medical device or biotech setting is preferred.
• Ability to engage in a consultative process that overcomes objections and indifferences while connecting client needs with GHI capabilities.
• Comfortable communicating and presenting at the executive level (CEO, COO, CFO)
• Ability to work independently, communicate proactively, manage multiple projects and prioritize daily tasks while managing critical deadlines.
• Knowledge of oncology, hematology, chemotherapeutics and targeted agents is ideal.
• Excellent negotiation and customer service skills.
• Outstanding strategic sales account planning skills.
• Superior listening and problem solving skills.
• Ability to handle sensitive information and maintain a very high level of confidentiality
• Demonstrate customer support abilities throughout the sales cycle
• Impeccable verbal communication and presentation skills
• Must be very proficient with all Microsoft Office products – particularly Excel and PowerPoint
• Effective and regular utilization of Salesforce.com
• Ability to develop and utilize cross-functional relationships to facilitate the accomplishment of work goals and objectives.
• Ability to work effectively with minimal direction from, or interface with, manager
• Problem solving, decision making and technical learning
• Strong administrative skills and sophistication to manage business in complex environments
• Demonstrate GHI's Values by acting with integrity, respect, trust and Possess a very positive attitude and an understanding of the dynamics involved with organizational growth and change
• Frequent travel ( > 50%) throughout the territory as needed

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Job Description

This is an opportunity to join the growing Screening and Early Detection commercial team at Guardant Health as a field-based Account Executive and work hand in hand with sales leadership to help set go-to-market sales strategy and launch a revolutionary new technology for cancer screening. The field-based Account Executive - Screening is responsible for effectively promoting cancer screening colorectal cancer (CRC) liquid biopsy to healthcare providers in the primary care practice setting. This position will act with urgency and with passion to deliver best-in-class new products for early cancer detection.

Essential Duties and Responsibilities

• Prospect and target healthcare providers for high utilization of SHIELD to screen patients for CRC and other cancers. 
• Meet or exceed sales goals, maximize promotional budgets, and execute the national sales strategy in accordance with Guardant Health standards. 
• Drive strategic business expansion/collaboration opportunities with primary care providers and their practices. 
• Develop and implement a business plan in line with brand strategy to support launch. 
• Identify and partner with national, regional and local laboratories that offer phlebotomy draw agreements. Initiate and secure lab service draw agreements, in-service and train specimen collection, workflow and
• Identify opportunities in the marketplace, share best practices, and proactively communicate strategies to cross-functional partners and members of the Commercial Team.
• Continually analyze competitive landscape and environment within assigned accounts to determine trends and provide customer feedback to GHI leadership. 
• Structure detailed strategic plans for gaining and retaining new and existing clients. 
• Manage implementation of all promotional activities to support sales and marketing strategies, in accordance with high industry standards and company policies. 
• Work effectively with individuals across multiple departments throughout Guardant Health. 
• Collaborate and coordinate with sales team to ensure successful attainment of company goals and objectives. 
• Embrace, embody and represent the Guardant Health company culture at all times to external and internal constituents. 
• This is a field-based role – must have ability to travel daily within assigned territory and some travel outside of assigned area for regional or national meetings. 
• Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork. 
• Support and comply with the company’s Quality Management System policies and procedures. 

Qualifications

• 4+ years of direct experience in a customer-facing sales role in the healthcare industry (diagnostics, medical device and/or pharmaceutical sales) with a solid history of 1) consistent closing abilities and 2) proven past performance that has met and exceeded expectations. 
• Comfortable communicating, presenting, selling to healthcare providers and office staff members.  
• Impeccable oral and verbal communication and presentation skills; superior listening and problem-solving skills. 
• Ability to engage in a consultative selling process that overcomes objections and indifferences while connecting client needs with GH capabilities. 
• Ability to maintain an outstanding level of market, customer, distribution and product knowledge necessary to accomplish sales objectives.
• Excellent negotiation, problem-solving and customer service skills. 
• Ability to handle sensitive information and maintain a very high level of confidentiality. 
• Demonstrate ability to develop and utilize cross-functional relationships to facilitate the accomplishment of work goals and objectives. 
• Ability to work independently, communicate proactively, manage multiple projects and prioritize daily tasks while managing critical deadlines. 

• Ability to work effectively with minimal direction.
• Strong administrative skills to manage business in complex environments. Must be proficient at in person, phone and virtual selling environments. 
• Must be very proficient with all Microsoft Office products & CRM systems (preferably Salesforce and Veeva).
• Demonstrate Guardant Health values by acting with integrity, respect, trust and possess a very positive attitude and an understanding of the dynamics involved with organizational growth and change. 

PREFERRED QUALIFICATIONS:

• Experience with sales/marketing of diagnostic products (blood-based testing and/or phlebotomy) directly to primary care healthcare providers and their practices. 
• Product launch planning and launch execution experience. 
• Familiarity with primary care practice landscape in territory.
• High-touch customer service skills. 

PERSONAL REQUIREMENTS:

• Valid driver’s license and a clean driving record to conduct field office and customer visits.
• Ability to meet specific doctor office and health clinic entry/access requirements.
• Ability to travel daily throughout the territory as needed.

See more jobs at Guardant Health

Apply for this job