We are  looking for a Sales Engineer who is accustomed to solving customer’s most complex problems and closing large deals. In this role you will work directly with the sales team and channel partners to understand the needs of our customers, strategize on how to navigate winning sales cycles, provide compelling value-based demonstrations, support enterprise Proof of Concepts, and ultimately close business. 

As a Snowflake Sales Engineer you must share our passion about reinventing the database space, thrive in a dynamic environment and have the flexibility and willingness to jump in and get things done. You are equally comfortable in both a business and technical context, interacting with executives and talking shop with technical audiences. 

IN THIS ROLE YOU WILL GET TO:

• Present Snowflake technology and vision to executives and technical contributors at prospects and customers
• Work hands-on with prospects and customers to demonstrate and communicate the value of Snowflake technology throughout the sales cycle, from demo to proof of concept to design and implementation
• Immerse yourself in the ever-evolving industry, maintaining a  deep understanding of competitive and complementary technologies and vendors and how to position Snowflake in relation to them.
• Collaborate with Product Management, Engineering, and Marketing to continuously improve Snowflake’s products and marketing

ON DAY ONE WE WILL EXPECT YOU TO HAVE: 

• 7-8 years of industry experience with a minimum of 3 years within a pre-sales environment
• Outstanding presenting skills to both technical and executive audiences, whether impromptu on a whiteboard or using presentations and demos.
• Broad range of experience within large-scale Database and/or Data Warehouse technology, ETL, analytics and cloud technologies 
• Hands-on expertise with SQL and SQL analytics
• Ability to connect a customer’s specific business problems and Snowflake’s solutions
• University degree in computer science, engineering, mathematics or related fields, or equivalent experience preferred 
• Experience with GSIs (EY, Deloitte, Accenture, etc),  would be beneficial, but not required

About Our Team: 

Our Sales Engineers are customer obsessed and we believe in the value we can add and stay honest about it. We love to learn, are open to giving and receiving feedback and are passionate about making our clients successful. Our team works to ensure data is accessible, usable and valuable to everyone.

About Snowflake: 

Snowflake is growing fast and we’re scaling our team to help enable and accelerate our growth. We’re passionate about our people, our customers, our values and our culture! We’re also looking for people with a growth mindset and the pragmatic insight to solve for today while building for the future. And as a Snowflake employee, you will be accountable for supporting and enabling diversity and belonging.

Snowflake started with a clear vision: make modern data warehousing effective, affordable, and accessible to all data users. Because traditional on-premises and cloud solutions struggle with this, Snowflake developed an innovative product with a new built-for-the-cloud architecture that combines the power of data warehousing, the flexibility of big data platforms, and the elasticity of the cloud at a fraction of the cost of traditional solutions.

Snowflake is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, gender identity or expression, marital status, national origin, disability, protected veteran status, race, religion, pregnancy, sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.   

Every Snowflake employee is expected to follow the company’s confidentiality and security standards for handling sensitive data. Snowflake employees must abide by the company’s data security plan as an essential part of their duties. It is every employee's duty to keep customer information secure and confidential.

We seek energetic technical Security Architects (SAs) to secure our customers' Snowflake environments. SAs are passionate about security, often involving tremendous technology challenges that require no simple solutions. SAs exhibit flexibility and willingness to roll up their sleeves and do whatever makes Snowflake and our customers successful. Success requires working collaboratively with a broad range of people inside and outside the company.

AS A SECURITY ARCHITECT AT SNOWFLAKE, YOU WILL GET TO:

• Secure Snowflake using best practices, ensuring knowledge transfer so that customers are appropriately enabled and can extend the capabilities of Snowflake security on their own
• Work hands-on with customers to unblock technical issues and explain options and recommendations
• Support other members of the Professional Services and Support teams to develop their expertise
• Collaborate with Product Management, Engineering, and Marketing to continuously advance the Snowflake services and community.

SAs have broad skills and experience in security, networking, identity, and other access control features. A Snowflake Security Architect will have the following profile on Day One:

• Minimum five years of experience working with customers in a pre-sales or post-sales technical role
• Strong understanding of networking concepts, including routing and DNS
• Strong knowledge of cloud networking, including cloud service providers like Azure, AWS, and GCP
• Strong understanding of identity management use cases, including authentication (SAML), authorization (OAUTH), and identity governance (SCIM & RBAC)
• Deep experience with large-scale infrastructure-as-a-service platforms (e.g., AWS, Azure, Google Cloud Platform, etc.)
• Understanding of the data analytics stack and workflow, from ETL to data platform design to BI and analytics tools

BONUS POINTS FOR THE FOLLOWING:

• Hands-on expertise with SQL, Python, and APIs
• Outstanding skills in presenting to both technical and executive audiences, whether impromptu on a whiteboard or using presentations and demos
• Experience selling enterprise SaaS software

WHY JOIN OUR FIELD CTO SECURITY TEAM AT SNOWFLAKE?

• Unique opportunity to work on a truly disruptive software service
• Get unique, hands-on experience with the bleeding-edge data platform
• Develop and advance in a first-class organization

Every Snowflake employee is expected to follow the company’s confidentiality and security standards for handling sensitive data. Snowflake employees must abide by the company’s data security plan as an essential part of their duties. It is every employee's duty to keep customer information secure and confidential.

Classy, an affiliate of GoFundMe, is a Public Benefit Corporation and giving platform that enables nonprofits to connect supporters with the causes they care about. Classy's platform provides powerful and intuitive fundraising tools to convert and retain donors. Since 2011, Classy has helped nonprofits mobilize and empower the world for good by helping them raise over $7 billion. Classy also hosts the Collaborative conference and the Classy Awards to spotlight the innovative work nonprofits are implementing around the globe. For more information, visitwww.classy.org.

Join Classy's Platform Infrastructure and Operations team as a Senior Cloud Engineer. This crucial role focuses on building and maintaining an advanced cloud infrastructure vital for our online fundraising platform, which supports nonprofits worldwide. You will be instrumental in ensuring our infrastructure achieves 99.999% availability, meeting the high demands of our global payments platform.

What you’ll do:

• Design and implement robust, fault-tolerant cloud solutions to support the processing of billions of dollars annually.
• Share expertise and foster a culture of continuous improvement, innovation, and learning within the team.
• Participate in strategic decisions regarding cloud architecture and contribute to adopting best practices.
• Work collaboratively to enhance system performance, incorporating observability and reliability across the infrastructure.
• Engage in hands-on development, performing sophisticated testing and validation techniques to improve system robustness.
• Enhance real-time monitoring and logging to ensure operational excellence across the platform.
• Contribute to the implementation and analysis of DORA (DevOps Research and Assessment) metrics to improve the efficiency and effectiveness of development processes within the team.
• Collaborate in designing and optimizing CI/CD pipelines to ensure fast, consistent, and dependable deployment of our cloud-based applications.

What you bring (Required):

• Bachelor’s Degree in Computer Science, related field, or 8+ years equivalent practical experience.
• Minimum of 6 years experience designing and managing scalable cloud-based infrastructure, preferably in SaaS environments.
• A deep sense of quality and sharp engineering skills with solid computer science fundamentals.
• Expertise in AWS, familiarity with container technologies like Docker and Kubernetes, and Infrastructure as Code (IaC) practices.
• Proficiency in software architecture, including asynchronous event-driven architecture and microservices.
• Experienced in performance and reliability testing using tools such as K6 and Artillery.
• Proficiency in application performance management (APM) with tools like NewRelic, DataDog, and Splunk.
• Hands-on experience developing in scripting languages Bash, PHP, and NodeJS.
• Skilled in managing distributed data systems and troubleshooting complex issues under high load.
• Knowledgeable in building high-volume transaction systems and familiar with compliance regulations like PCI, SOC2, and GDPR.
• Strong collaborative skills with experience in leading initiatives and working with cross-functional teams.
• Ability to thrive in a fast-paced and ambiguous startup environment.
• Excellent communication skills with the ability to collaborate effectively across diverse teams and cultural backgrounds.

What would be awesome to have (Preferred):

• AWS cloud certifications.
• Experience with fault-tolerant system design and high transaction volume environments.

Why you’ll love it here: 

• Market competitive pay
• Rich healthcare benefits including employer paid premiums for medical/dental/vision (100% for employee only plans and 85% for employee + dependent plans) and employer HSA contributions. 
• 401(k) retirement plan with company matching
• Hybrid workplace with fully remote flexibility for many roles
• Monetary support for new hire setup, hybrid work & wellbeing, family planning, and commuting expenses
• A variety of mental and wellness programs to support employees   
• Generous paid parental leave and family planning stipend
• Supportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floating holiday
• Learning & development and recognition programs
• Gives Back Program where employees can nominate a fundraiser every month for a donation from the company
• Inclusion, diversity, equity, and belonging are vital to our priorities and we continue to evolve our strategy to ensure DEI is embedded in all processes and programs at GoFundMe. Our Diversity, Equity, and Inclusion team is always finding new ways for our company to uphold and represent the experiences of all of the people in our organization.
• Employee resource groups
• Your work has a real purpose and will help change lives on a global scale.
• You’ll be a part of a fun, supportive team that works hard and celebrates accomplishments together. 
• We live by our core values: consider everything, do the right thing, spread empathy, delight the customer, and give back.
• We are a certified Great Place to Work, are growing fast and have incredible opportunities ahead!
• Ourcommitment to Sustainability.Classy exists to create a sustainable world for all. 

Dedication to Diversity 

Classy is working toward building a more diverse and inclusive environment that is representative of individuals of all backgrounds, experiences, and lifestyles, allowing all employees to feel comfortable being their true, authentic selves in a space that enables productivity and meaningful work.

The total annual salary for this full-time position is $130,000- $175,000 + equity + benefits.  As this is a remote position, the salary range was determined by role, level, and possible location across the US. Individual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training. 

Your recruiter can share more about the specific salary range based on your location during the hiring process. 

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com.

Global Data Privacy Notice for Job Candidates and Applicants:

Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. 

Learn more about GoFundMe:

For recent company news and announcements, visit our Newsroom.

Who we seek:

We’re looking for an amazing GTM Product Owner, reporting to the Head of Business Systems. Business Systems is part of our Global Business Operations team, where we design, architect, and develop our go-to-market systems platforms. We run the systems that encompass the entire buyer’s journey from initial lead through marketing, sales, renewal, accounting, customer success, and advocacy. As a technical lead, you will have opportunities to solve business problems and implement them in Salesforce and its peripheral ecosystems. 

This position is a critical part of BigID’s Systems growth. As a Solution Architect, you will be responsible for developing functional solutions that transform our Lead-to-Cash, Quote-to-Order, and Order-to-Cash processes and further improve our service delivery and tracking, developing solutions that extend, improve, and optimize the systems that operate our business. You will be empowered to develop new ideas, find new capabilities, and drive their implementation and integration inside BigID.

Our ideal candidate is someone who has strong consultative skills and can interface well with our internal and external stakeholders to build strong relationships, set expectations, and deliver on our solutions roadmaps. You can lead and inspire other developers as well as be a self-starter with problem-solving skills. You should enjoy being a technical expert in multiple areas, have a strong affinity for building efficient processes, and architecting solutions that scale. If you want a work environment where your ideas are welcome and contributions are recognized, this is the place for you!

What you’ll do:

• Own a Solutions roadmap: Work closely with stakeholders to prioritize and transform business needs into actionable requirements and drive a steady cadence of releases. Build strong relationships and work collaboratively with partners to  prioritize and transform business needs into actionable requirements and construct a product roadmap that translates into a steady cadence of releases.
• Salesforce Platform Technical Ownership: Drive technical design and development for major components of our Salesforce platform and other interconnected systems, balancing demands for scalability and flexibility, including cross-platform automation with other SaaS or Enterprise Systems
• Lead optimization programs: Rapidly assess and develop programs to simplify, improve and align current systems with established industry best practices and design patterns, using analytical and performance data to drive decision making
• Lead a distributed team: Act in a technical leadership role to internal stakeholders and outsourced partners for the technical design and implementation of advanced Salesforce solutions
• Build a CoE:  Partner with business stakeholders to build the Business Systems function. Develop and maintain a library of architecture and solution design documents, data models and data flow diagrams, Drive change and release management across the business, conduct workshops and enablement.

What you’ll bring:

• GTM Ops SaaS experience: 5+ years experience working with Commercial Teams, Marketing, Deal Desk, or Legal Operations preferred. Solid grasp of B2B Lead-to-Quote, Quote-to-Cash, customer support, and professional services processes and how these processes work in a Salesforce-centric ecosystem. 
• Deep Salesforce technical knowledge:  ​​7+ years experience in Salesforce Development and Implementation, blending design and implementation responsibilities or similar role and equivalent experience. Deep understanding of Salesforce architecture, design patterns, and development best practices. Strong technical skills in Salesforce configuration, Apex, Visualforce, LWC 
• GTM Systems Integration experience: Prior consulting and systems integration experience with full lifecycle implementation experience in Salesforce + related GTM ecosystems in a SaaS environment. Strong problem solving and data analysis skills (critical, strategic and evaluative thinking). Proficient in developing comprehensive solution design documents, application architecture, integration architecture, and deployment documentation.
• Business Systems Partner to the business: Lead and Mentor, coach and influence people on the team and stakeholders within the company. Be an outstanding communicator, solid attention to detail and interpersonal skills. Agile delivery (manage timelines, communicate delays, and clarify ambiguous requirements). Experience working with a distributed team across time zones preferred

Our Values:

We look for people who embody our values - Care, Do, Try & Shine.

• Care - We care about our customers and each other
• Do -We do what it takes to make a positive impact
• Try -We try our best and we don’t give up
• Shine -Weshineand make it our mission always to stand out

The annual base salary range is $130,000 – $165,000. Actual salaries will vary and are based on a candidate’s qualifications, skills, and competencies. Salary is just one component of our Compensation Philosophy. Variable/Bonus Compensation & Equity Incentives align with individual and company performance.

BigBenefits: 

???? Work from home with a global remote-first community

???? Global Culture Corner

????️ Flexible PTO and Quarterly Volunteer Days

????  Equity Participation

???? 100% employer-covered medical, dental, and vision options available to you

???? Additional insurance benefits like pet insurance and legal assistance 

???? Learning & Development Opportunities 

???? Fidelity Employer Sponsored 401K 

???? Robust DEI Program with several vibrant ERG communities

???? Paid Parental Leave

#LI-Remote

#LI-AR1

Position Overview 

Brightcove is looking for an experienced Senior Director, HR Business Partner to join our collaborative Human Resources team. This senior role reports to the Chief People Officer and supports our Product, Engineering, Office of the COO, Finance, Legal, IT and Facilities teams globally. Our HRBP’s are strategic and inclusive business partners supporting leaders at all levels as well as driving  employee engagement and belonging globally. This person will use their strong HR knowledge, communication skills and business acumen to advise and guide their internal customers with business impact.. They will be a recognized leader at effectively driving change in a fast paced and high growth environment. 

Job Responsibilities 

• Partner with all levels of leadership, providing strategic partnership, advice, and coaching to drive employee engagement, organizational health, and business growth
• Provide thought leadership and consultancy to leaders to help resolve business challenges, enhance team dynamics and behaviors, reach organizational effectiveness, and achieve business objectives
• Provide guidance and input to the business on organizational design and workforce planning
• Continuously develop and build a team of Generalists and HRBPs following a regional HRBP model that aligns to COE ways of working
• Partner with Talent Development to advise and execute initiatives including onboarding, performance management, succession planning, career development, and employee engagement frameworks and programs
• Partner with Total Rewards in continuously reviewing global market comp trends, relaying real-time insights, as well as working closely and executing on compensation planning and pay for performance and benefits programs
• Lead day to day HR activities: employee relations, corporate policies/programs/procedures, change management, performance management, etc.
• Enable leaders to build and scale teams comprised of diverse talent with a focus on equity, inclusiveness and belonging
• Use people analytics data to interpret and inform critical decisions, projects and programs 
• Manage a team of two HRBP’s in our Mexico region and partner with other HRBP’s in APAC, Japan, EMEA and the US

Qualifications/Experience 

• 7+ years of HR Business Partner or related HR experience, preferably in a high-growth Saas or internet focused company. 
• Experience working in a video streaming business is a plus.
• Must be able to thrive in a fast-paced, high-performance environment
• Understands global HR legal compliance requirements and an understanding of HR programs relative to support of global business objectives required
• Experience in implementing enterprise-wide HR programs reflecting an inclusive approach to company, business, and department needs and priorities
• Experience managing others and creating a high performing, collaborative and inclusive team 
• Leads by example and is accountable for delivering and executing 
• Proven ability and strong skill set in influencing, negotiating, decision making, and resilience
• Strong interpersonal, writing, communication, organizational, project management and presentation skill
• High personal standards of excellence, commitment, and integrity while respecting confidentiality
• Work in a “One Team” environment across the HR organization 

About Brightcove 

Brightcove is a diverse, global team of smart, passionate people who are revolutionizing the way organizations deliver video. We’re hyped up about storytelling, and about helping organizations reach their audiences in bold and innovative ways. When video is done right, it can have a powerful and lasting effect. Hearts open. Minds change. 

Since 2004, Brightcove has been supporting customers that are some of the largest media companies, enterprises, events, and non-profit organizations in the world. There are over 600 Brightcovers globally, each of us representing our unique talents and we have built a culture that values authenticity, individual empowerment, excellence and collaboration. This culture enables us to harness the incredible power of video and create an environment where you will want to grow, stay and thrive. Bottom line: We take our video seriously, and we take great pride in doing it as #oneteam.

WORKING AT BRIGHTCOVE 

We strive to provide our employees with an environment where they can do their best work and be their best selves. This includes a focus on our employees’ work experience, actively creating a culture where inclusion and growth are at the center, and hiring, recognizing, promoting employees who are committed to living and breathing these same ideals. We value collaboration, creativity, work/life balance, professional growth and creating an empowering space for open communication. Whether you’re in one of our offices around the world or working remotely you have plenty of opportunities to meet colleagues andcelebrate a variety of personal interests with organized groups and clubs including an Employee Action Committee, Women of Brightcove, Pride of Brightcove, Parents of Brightcove … and more to come!

We recognize that no candidate is perfect and Brightcove would love to have the chance to get to know you. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. Brightcove embraces diversity and seeks candidates who support persons of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply. If you need any accommodations for your interview, please email recruiting@brightcove.com. 

The Brightcove Privacy Policy explains the processing and purposes of any personal information.

What you’ll do

In a few words…

Abarca is igniting a revolution in healthcare.  We built our company on the belief that with smarter technology we are redefining pharmacy benefits, but this is just the beginning…

Our Product Team is the steady bridge between clients and tech teams at Abarca. They lead us towards #PBMAwesome by brainstorming new innovations, improvements and scaling for our product and technology offerings! Attention to detail and observational skills are key in this team to ensure our products are fully functional and maintain quality. Our Product Owners and Managers also ensure all program specifications are correct, business requirements are properly established, and operating procedures are adjusted as needed.

Product Owners on our team leverage a keen attention to detail and sharp observational skills to understand our product and services as well as their histories and upcoming innovations. In this role, you’ll work through analysis of the business requirements and software development life cycle to prepare all things product related! We’ll also need you to help identify improvements for operating procedures, evaluate existing or propose road maps and prepare specifications while collaborating with clients, internal operations, and technology teams.

What you’ll do:

The fundamentals for the job…

• Be the subject matter expert for one to two product domains within Abarca.
• Create, update, enhance, or refine business requirements, user stories and acceptance criteria in an agile framework.
• Assist and partner with other Product Owners and Product Managers in solving business needs through collaborative product feature enhancements.
• Gather requirements with internal clients and technology teams to solve complex business needs and translate ideas into requirements.
• Work collaboratively with business partners, SMEs, Developers, and Testers to ensure a shared understanding of business requirements.
• Determine feasibility of business requirements and recommend changes to support business needs and processes.
• Assist in analyzing business solution options by evaluating current system processes and identify possible solution options for new functionality or modifications to existing functionality.
• Provide support of your product domain in research, analysis and troubleshooting related to your products.
• Provide input and engage in setting priorities to define a product roadmap working with other product owners and product managers.
• Understand the products that you own and how they interact upstream and downstream within the product ecosystem.
• Ensure that system solution options are thoroughly researched, analyzed, and documented.
• Develops acceptance criteria and leads User Acceptance Testing (UAT) efforts to ensure the product meets the needs of the business.
• Provide support to Applications Development through participation in Design Reviews.
• Project estimates and resource plans for systems solutions.

What we expect of you:

The bold requirements…

• Bachelor’s or Master’s Degree in a related area (In lieu of a degree, equivalent relevant work experience may be considered.)
• 3+ years of experience as a product owner, product analyst or in roles associated and/or collaborating with product management within an Agile SDLC environment
• Experience in client facing tasks, facilitating meetings, and setting priorities.
• Experience leveraging and utilize SQL, business intelligence and associated data analysis tools.
• Experience in developing roadmaps, managing product questions, vendor management, leading meetings and, developing technical product documentation.
• Experience collaborating an agile and scrum environment and with associated SDLC toolsets (example: DevOps, Jira, etc.).
• Experience developing and documenting acceptance criteria and user stories.
• Excellent oral and written communication skills.
• We are proud to offer a flexible hybrid work model which will require certain on-site workdays (Puerto Rico Location Only)

Nice to haves…

• Scrum Certified Product Owner or Product Strategy Product Owner certification preferred.
• Experience with project management and/or process improvement.
• Experience in market research and analysis as well as sales support within requests for proposal.
• Experience with business intelligence solutions to create ad-hoc queries & reports to support analysis.
• Experience with Healthcare, Pharmacy, and Pharmacy Benefit industries, Medicare Part D, and CMS regulations, NCPDPD standards and/or HIMSS.
• Experience UX and/or Human Centered Design.

Physical requirements…

• Must be able to access and navigate each department at the organization’s facilities.
• Sedentary work that primarily involves sitting/standing.

At Abarca we value and celebrate diversity. Diversity, equity, inclusion, and belonging are guiding principles of Abarca and ensure Abarca’s workforce reflects the communities it serves.  We are proud to provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Abarca Health LLC is an equal employment opportunity employer and participates in E-Verify.  “Applicant must be a United States’ citizen. Abarca Health LLC does not sponsor employment visas at this time”

The above description is not intended to limit the scope of the job or to exclude other duties not mentioned. It is not a final set of specifications for the position. It’s simply meant to give readers an idea of what the role entails.

#LI-MH1 #LI-REMOTE

The Solutions Consultant assists in the sales process by providing detailed consultation on customer requirements, customer needs, and, most importantly, how Nextiva’s platform can improve business outcomes. This individual will work hand in hand with the sales teams, partners, prospects, and customers to ensure that all team members are aware of the design requirements. As an SC, you will participate as a technical liaison to the sales and service delivery organizations and manage requests for technical pre-sales assistance, scheduled customer discovery sessions, and solutions demonstrations. This individual will be responsible for creating and introducing solutions to the customer that will help lead the way to Closed/Won business..

The Solutions Consultant is an expert who understands customer-specific needs in order to provide business-driven consulting to prospects as well as existing customers. SC’s / ESA’s provide business-centric expertise that helps our Sales team establish market and deal-level visibility 

Key Responsibilities

• Execute thorough discovery of customer requirements and participation directly in sales interactions via calls and webinars
• Develop comprehensive and creative use cases for prospective Nextiva customers
• Present the Nextiva solution in conjunction with customer predefined requirements
• Review quotes, RFPs, business plans and other customer documents to develop and prepare an effective response or proposal
• Maintain a working knowledge of the industry and competitors in order to act as a valuable resource to the customer and sales teams
• Participate in work groups regarding custom requests and professional services for unique customer requirements
• Develop relationships with vendors including keeping track of new information and sharing with your team
• Develop comprehensive documentation to be leveraged in the composition of the Statement of Work for the Service Delivery Organization
• Provide technical assistance to other departments, including Product Management, Marketing, and People Development teams
• Ensure the solution(s) will work for the customer through demonstration and also through proof of concept (POC) or trial deployments

Communications and Presentations:

• Must be compelling, passionate and enthusiastic speaker with communication skills of the highest caliber
• Deliver and present comprehensive and customized product and service demonstrations in a clear and concise manner to many levels of technical skill sets and audience sizes
• Understand customer-specific needs to provide business-driven consulting to prospective and existing customers.
• Provide business-centric expertise that helps our Sales team establish market and deal-level visibility that resonates with prospects and customers, clearly differentiating our solutions from the competition.
• Be regarded as an experienced operator/practitioner in the Contact Center space and is highly knowledgeable about the unique nuances of this industry.
• Solutions Consultant/ Architect must be able to move between many key facets of the sales cycle from pre-sales engineering support to solution qualification and execution, to solution architecture and post-sale upsell.
• The Solutions Consultant/ Architect is recognized as a credible thought leader, is confidently able to address C-level discussions, and able to help the seller effectively expand the revenue opportunities.

Qualifications

• 2+ years CCaaS experience
• 2+ years as a Sales or Solutions Engineer
• BS Computer Science or equivalent work experience
• Understanding of  sales process, strategies and solutions selling
• Demonstrate ability to develop, build and maintain strong relationships with sales team, partners, vendors, prospects, and customers
• Create, present and document technical solutions
• Outstanding presentation skills
• Exceptional work ethic, time management, and organizational skills
• Deep knowledge of Customer Service Software, Customer Relationship Software, Data Warehousing Software, Artificial Intelligence and the application of each.
• Ability to create convincing proposals and documentation, including solution diagrams
• Capable of completing job responsibilities with minimal supervision
• Ability to apply solutions, technology and products to a business opportunity

Competencies

• Office 365 and Google G-Suite programs and applications
• Salesforce application knowledge preferred
• Google Cloud certifications preferred
• Visio and Lucidchart - network diagram tools.
• PHP, Java, Python and other programming languages.
• API structure and development capabilities.
• Data Networking, SIP, Contact Center technical certifications
• Strong experience with networking protocols, standards, and hardware
• Legacy Contact Center platforms and modern SIP endpoints.
• Proficiency in using hosted contact center applications
• Travels to internal meetings and customer sites as warranted (travel estimate 20-50%)

Nextiva Core Competencies / DNA:

• Drives Results:  The successful candidate will be action oriented, with a passion for solving problems.  They will bring clarity and simplicity to ambiguous situations.  This individual will challenge the status quo; asking what we can do differently and finding ways to create and build more success.  S/he is a change agent, prepared to lead and drive changes as we transform. 
• Critical Thinker:  The successful candidate is fact based and data driven, able to understand and articulate the “why,” identifying key drivers and learning from the past.  They are forward-thinking, anticipating problems before they arise.  They’ll recommend and action well thought out solutions, understanding the risks and dependencies. 
• Right Attitude:  The successful candidate will be team-oriented, collaborative and competitive with a winning mindset; they’re resilient and able to easily bounce back from setbacks.  S/he will be able to zoom in / out, willing to be hands-on to help solve important problems while being a motivating figure for the team along the way.  S/he will embrace a culture of service and learning with a focus on caring, supporting and respecting our customers and team members.

Compensation, Rewards & Benefits:

The salary or hourly wage offered by Nextiva to external candidates considers a wide range of factors, including but not limited to skills sets, experience, training, licensure and certifications, etc. Our compensation decisions are dependent on the facts and circumstances of each case. For this sales role, our estimate of the expected hiring range for the position as posted is $90,000 - $160,000; this includes annualized base salary and annualized target sales incentive. Some sales roles are paid on an hourly basis and eligible for overtime. A different level in the job hierarchy apply to a specific candidate resulting in a different hiring range.

Nextiva provides a comprehensive employee benefits package that includes medical (including supplemental plans for accident, hospitalization and critical illness), telemedicine, dental, vision, disability, life insurance, legal assistance, an Employee Assistance Plan, paid parental bonding leave, PTO for hourly employees and Flexible Time Off (FTO) for salaried employees, an employee long-term savings plan (401k) through Fidelity with Nextiva matching, comprehensive employee wellness programs and loads of learning and development opportunities which are coupled with career paths to last a lifetime.

Interested in joining our amazing team at Nextiva HQ? Apply today as we launch the future of business conversations!????

To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. 

In 2022, Nextiva has been recognized by Comparably as the ‘Best Place to Work’ in the following categories: Best Company Leadership, Best CEO for Women, Best Global Culture, and Best Places to Work in Phoenix.

Additional workplace awards include 2021 LinkedIn Talent Employee Engagement Champion, Comparably’s Best CEO 2021, Best Company Culture 2021 and 2018, Best Company Compensation 2022, 2021 and 2019, and Glassdoor’s 2020 Best Places to Work.

Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS. 

#LI-SP1   #LI-REMOTE

Company Overview

Cohere Health is illuminating healthcare for patients, their doctors, and all those who are important in a patient’s healthcare experience, both in and out of the doctor’s office.  Founded in August, 2019, we are obsessed with eliminating wasteful friction patients and doctors experience in areas that have nothing to do with health and treatment, particularly for diagnoses that require expensive procedures or medications.  To that end, we build software that is expressly designed to ensure the appropriate plan of care is understood and expeditiously approved, so that patients and doctors can focus on health, rather than payment or administrative hassles.

Opportunity Overview

Cohere is looking for an experienced solutions leader to join our growth team as we seek to expand to new clients. Reporting to the VP of Growth Strategy, you will be a key member of the growth function, leading the solution design process with prospective clients.

You will be charged with quickly developing a deep understanding of our customers’ needs and Cohere’s market-leading platform, which includes both clinical and technology aspects. 

You will apply this understanding, together with your creative problem-solving and analytical skills, to support the sales function by leading complex solution design projects to scope the configuration of the Cohere platform for client needs.  Your role as the glue between Cohere’s commercial and operational functions (e.g., product, clinical transformation, operations, integrations, implementation, etc.) will ensure that customer needs/requirements are translated seamlessly to proposals, statements of work, and to the teams charged with implementation.  Finally, you will work closely with the rest of the growth team to help advance Cohere’s strategy as well as expand to new markets and customers overall.  

If you are passionate about deploying technology-driven solutions to enhance patient experience, drive clinical excellence, and achieve healthcare operational efficiencies, we want to hear from you! 

Last but not least: People who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles. We believe that diverse, inclusive teams make the most impactful work. Cohere is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone.

What you will do: 

• Become an expert on market and technology trends impacting utilization management and related clinical functions within health plans and other risk-bearing entities (e.g., care management, digital health, value-based care, interoperability, etc.)
• Engage with client and prospect executives as a thought partner, advising them on market trends, best practices, and opportunities to drive business value from utilization management 
• Serve as a Cohere SME on sales calls with client executives, capable of leading demonstrations and speaking to the value and differentiation of the Cohere platform
• Lead consultative solution design process for complex sales pursuits
• Collaborate with sales team members to understand prospective customers’ business, clinical, technical, and compliance needs
• Collaborate with product, clinical programs, operations, and integrations team to recommend Cohere platform configurations for the client’s needs
• Collaborate with actuarial team to quantify savings for prospective clients
• Partner with product and clinical development teams to manage configuration / customization requests
• Prepare executive presentations and demonstrations for prospective customers
• Ensure client buy-in and internal sign-off of solution design documents
• Draft proposals and statements of work to appropriately reflect client requirements and Cohere capabilities 
• Lead the activation process with new clients post-deal closure, coordinating cross-functional teams to capture detailed client requirements for implementation
• Partner with implementation team to ensure requirements translate into build plan
• Partner with growth and product leaders to develop our growth strategy, by articulating the needs of emerging market segments and translating to potential new product offerings
• Contribute to solutioning function by identifying opportunities to improve our internal processes and deliverables to build a scalable and high impact sales model

Your background & Requirements:

• Bachelor's degree. Graduate degree in relevant field (e.g., MBA, MPH, etc.) preferred
• 7-10 years of experience in similar role for a, health-tech company, healthcare consulting, health plan, or value-based care organization
• Deep experience or working with, or selling into, health plans and value-based care organizations across different lines of business
• Understanding of health plan technology systems and workflows
  (e.g., CM/UM systems, claims data, analytics, EMRs, etc.)
• Exceptional verbal and written communications skills
• Demonstrated problem-solving and analytical ability. Experience with financial analysis and return on investment modeling
• Customer-orientation and start-up ready mindset; comfortable with ambiguity
• Highly collaborative and experience participating in team-led sales models 
• Experience working with cross-functional teams; project management experience a plus
• Willing to travel up to 20% to prospect meetings

We can’t wait to learn more about you and meet you at Cohere Health!

Equal Opportunity Statement 

Cohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all.  To us, it’s personal.

The salary range for this position is $150,000 to $185,000 annually; as part of a total benefits package which includes health insurance, 401k and bonus. In accordance with state applicable laws, Cohere is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors, including but not limited to qualifications for the role, experience level, skillset, and internal alignment.

#LI-Remote

#BI-Remote

We’re seeing very strong adoption with core products, and in order to double down our investment and support accelerating growth, we’re hiring a Staff Product Platform Engineer to join the team. You'd be among the first 100 employees and set the foundation for extreme growth. ????

TheProduct Platform teamplays a critical role in ensuring Lumos executes towards company goals by enabling our product engineering teams to execute more quickly and with higher quality. This team develops the core frameworks and primitives used by engineers across the company, including our human-in-the-loop workflow framework, core user and account data pipeline, and more. Product Platform also invests in external-facing API infrastructure that allows customers to deepen their Lumos usage, as well as a shared frontend platform for product engineers to build consistent user experiences. On this team, you'll be involved in scaling the engineering team and the entire company! ????

✨ Your Responsibilities

• Take ownership of our core architecture and data models. Collaborate closely with other engineers to develop the frameworks and systems used by other teams.
• Design and build robust, scalable systems that enable us to scale our platform to 10x the number of users.
• Drive the infrastructure for our data ingestion pipelines that set the foundation for all products at Lumos.
• Solve challenging engineering problems focused mainly in the backend (Python, Flask), but potentially in other parts of the stack.
• Uplevel your team by setting technical best practices and mentoring engineers.
• Grow the engineering team! Interview candidates and refine our recruiting processes as we rapidly grow.

????Pay Range

$185,000 - $240,000. Note that this range is a good faith estimate of likely pay for this role; upon hire, the pay may differ due to skill and/or level of experience.

???? What We Value

We care much more about your motivation and excitement to grow into the role than we care just about your CV. Instead of focusing on what people need to have, we focus on what people need to do. Additionally, we try to find out whether you would be a good fit for Lumos based on our values that define how we achieve outcomes and what characteristics we value.

We strongly encourage individuals from underrepresented groups to apply. ????