Job Description

The Client Service Manager is a key member of our customer facing team and plays a vital role in the delivery of our services. The Client Service Manager is responsible for the day-to-day interaction with the client, ensuring the timely and accurate execution on all aspects of equity plan administration and financial reporting deliverables.  Candidates for this position should have a strong attention to detail as well as creative problem-solving skills.  This individual should have demonstrated ability to successfully manage multiple client relationships and projects, while driving high levels of client satisfaction. 

• Ensure outstanding service delivery to an assigned book of clients 

• Interact directly with the clients, developing client-specific procedures, responding to inquiries, planning for future stock plan events, maintaining and ensuring data integrity and overseeing the administration of all functions of the equity plan administration (processing, stock issuance, settlement processing, taxation, reporting, etc.) 

• Manage and interface with applicable third-party vendors (brokers, transfer agents, etc.) 

• Interface with cross-functional team members, as needed, in delivering timely and accurate client administration services (sales, support, engineering, etc.) 

Qualifications

CEP Certification (Certified Equity Professional) or willingness to pursue 

• 3+ years of customer service-related experience dealing with corporate clients 

• Excellent written and verbal communication skills 

• Strong analytical and organizational skills to manage multiple clients’ tasks and issues with a high level of detail 

• Exceptionally resourceful, detail-oriented with ability to deliver complete and accurate results 

Preferred: 

• High level of proficiency in Microsoft products (Excel, Word, PowerPoint, Outlook) 

• Ability to work well in a collaborative environment 

• Proven working knowledge of stock options, employee stock purchase plans, restricted and performance awards, ASC 718 and/or corporate accounting administration 

• Experience working with different types of Equity Plans in both private and public companies is preferred 

• Ability to identify and implement process improvements 

• Knowledge of equity compensation taxation and accounting rules and applicable compliance regulations preferred 

• B.S. or B.A. in a Business Administration, Economics, Accounting, or Finance or related studies ​​​​​​​

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Job Description

The Associate Human Resources Business Partner is responsible for providing a proactive, practical, and valued HR perspective in partnership with leadership. The Associate HRBP will serve as consultant to management on human resources related issues, while serving as a change agent. The HRBP provides input into HR programs, initiatives, and service delivery strategy based on business needs and advises on the deployment and delivery of HR initiatives and provides support to HR Business Partner on the HR strategic plan. The HRBP serves as a partner to the HR team as needed and is key player in the implementation of programs. 

• Provides guidance for front line leaders to include coaching, counseling, career development, policy interpretation and application. Establishes relationships to work as trusted partner and advisor to leadership. Maintains open communication in order to execute programs, services and solutions to enable successful achievement of department business objectives. Advises on practices related to workforce planning and recruitment, leadership development, employee development and training, performance management and compensation reviews, career and succession, workforce analytics and organizational effectiveness within specific departments. 

• Partners in the development and leads in the implementation of HR programs and initiatives. Translates local business requirements into HR goals and actions, in line with the organization and strategic initiatives. 

• Responsible for department workforce planning by partnering with line managers in forecasting and planning their talent pipeline requirements in line with the function or business strategy. Drives discussions related to workforce and organization design changes based on business needs, organizational capability, and provides recommendations. 

• Consults with talent acquisition on strategies to support departmental labor demand models. 

• Collaborates as needed on development, implementation, and communication of HR procedures and policies. 

• Collaborates with leadership to execute organizational development strategies in areas such as performance management, talent and leadership development. Facilitates formal training as appropriate. Identifies performance-related competency gaps and recommends appropriate correction.  

• Reviews analysis provided by HR operations regarding market data, assigned pay grades, job codes, alternative options for use of existing job code, job descriptions, merit increases, etc. and provide consultative feedback. Provides recommendation on local compensation strategies and facility-specific compensation decisions. 

• Implements employee engagement programs and initiatives and collaborates with departments regarding HR strategies. Leads projects related to preparation and administration of programs for employee engagement and retention, such as preparing the Employee Direct Report List for the engagement survey. 

• Provides guidance to leaders in the administration and interpretation of policies, assuring consistent administration. Partners with HR colleagues to implement and administer policies and programs.  

• Maintains knowledge of legal requirements and government reporting regulations affecting human resources functions and ensures policies, procedures, and reporting are in compliance. Champions recommendations and revisions of policies and procedures. 

• Serves as change agent, demonstrating the ability to influence, negotiate and gain buy-in at multiple levels within the organization. Drives employee engagement and change management activities. Coaches’ leaders through change management processes, advising them on the implications of short and long-term decisions, strategies, and large-scale change efforts that will yield sustainable business results. 

• Monitors workforce data and analyzes HR metrics to identifies trends, formulates insights, and makes recommendations on key business opportunities to influence and drive employee engagement, performance, retention, employee experience, and influence stakeholder and management decision making. 

Qualifications

• Bachelors and advanced degrees in human resources, organizational leadership, or related field 

• 4 years of HR experience preferably in an HR business advisor role  

• Working knowledge of a variety of human resources disciplines, including employee relations, compensation, performance management, HR analytics and employee engagement 

• Effective communicator, with strong professional and interpersonal skills 

• Ability to manage numerous projects simultaneously, with organization and accuracy 

• Ability to handle confidential matters with maximum discretion 

• Technology company experience preferred 

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Job Description

Responsibilities

• Develop trusted advisor relationships with assigned customers, advocating on their behalf with internal functional partners as needed
• Drive product adoption and usage of insightsoftware products and solutions to retain and grow revenue 
• Craft effective strategies for customer retention, negotiate and secure renewal agreements, and facilitate the expansion of the use of our solutions within your customer base.  
• Organize and execute and communication strategy for assigned customers, including emails, one on one meetings, monthly update calls and quarterly business reviews focus on overall customer health and adoption statistics, product reviews, and contractual status checks.
• Forecast and track key account metrics (e.g. quarterly retention and growth results and annual forecasts) and clearly communicate progress to internal stakeholders
• Manage customer relationships and escalations, including high severity requests, with a focus on solving business problems and deriving customer value from insightsoftware’s solutions
• Drive a seamless customer experience by working cross-functionally with our product and services team to ensure each new customer can quickly adopt and gain value from our solutions
• Lead one or more special projects to enhance Customer Success goals and processes
• Participate in cross-functional reviews of product lines
• Train and mentor on-demand talent
• Other duties as assigned

Achievements/ Goals

• Complete Onboarding process (90 Days)
• Assume responsibilities of management of customer portfolio
• Complete renewal process for portfolio
• Engage customer in COR and regular communication cadence
• Participate in cross functional meetings.

Qualifications

Qualifications/ Requirements

• Bachelor’s Degree, preferably in business or related field
• At least 1 year in a customer-facing or Customer Success role within a software or software-as-a-service organization.
• Demonstrable ability to communicate, present, and influence credibly and effectively at all levels of the organization, including executive
• High level of agility and ability to manage change
• Ability to work proactively and constructively in a fast-paced, collaborative, matrixed team environment
• Ability to travel up to 20%

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Job Description

This position works within the HRBP  team as part of a dedicated team of HR Professionals serving insightsoftware employees in North America. The HRBP Analyst is responsible for providing exceptional customer service to support HR as well as North American employees. This role is responsible for acting as the primary point of contact for inquiries regarding general HR questions while demonstrating a high level of support and customer service. 

What You’ll Do: 

• Manage end-to-end operational processes for the HR function, serving as a sought after and reliable SME across the business. 

• Provide Workday related transactional support and troubleshooting. 

• Reviews/maintains employee records to ensure completeness, accuracy, and timeliness. 

• Process a variety of HR transactions in our HR systems, ensuring compliance and integrity throughout the system. 

• Create, manage, and update HR documentation on SharePoint sites. 

• Provide reporting and analysis support, audit, and compliance support. 

• Support organizational changes including acquisitions, restructuring, RIFs etc. with a specific focus on system related transaction processing and gathering data for mass changes, including position changes, and providing project and related preparation support to HRBPs. 

• Provide escalated support for HRBPs regarding business specific policy and process questions. 

• Provide support for annual HR processes including but not limited to engagement surveys, annual bonus payment, and annual performance reviews. 

• Assist in the design of processes, training materials, and knowledge articles related to the HR function. 

Qualifications

• Relevant HR experience. 

• Ability to work independently and adopt a proactive approach to resolving complex issues. 

• Strong customer service orientation 

• Continuous improvement mindset 

• Functional knowledge of Human Resource business processes including payroll, benefits, compensation, and employee relations preferred. 

• Strong oral and written communication skills, including the ability to communicate effectively with all levels of personnel with tact and diplomacy. 

• Excellent ability to maintain confidentiality. 

• Experience with Microsoft Excel and PowerPoint. 

• Experience with HRIS system preferred. 

Education/Experience: 

Required: 

• Minimum of 1 year working in HR capacity 

• Bachelor’s degree in HR or related field 

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Job Description

The Enterprise Account Manager will be part of our dynamic sales organization, responsible for maintaining and growing existing clients. You will identify opportunities within our existing customer base throughout a multi-state geographic territory to grow and introduce new products/tools. As a new Enterprise Account Manager, you'll receive great training and development with a tremendous opportunity for advancement for top performers! This is a fully remote role that you will report into the Divisional Vice President of Enterprise Sales.

Specific responsibilities:

• Territory planning and prioritization
• Account research and value hypothesis
• Prospecting into the sales territory
• Providing guidance to BDRs for additional prospecting activity
• Qualification and requirements definition of business challenges
• Dependent on solution, providing high-level demonstrations
• Working with Solution Engineers to provide comprehensive solution options to prospect requirements
• Building business cases in conjunction with the prospect and internal stakeholders
• Completion of RFPs
• Multi-stakeholder engagement, including services team, to define project scope and costing
• Closing of opportunities
• Post-sales handover to services team
• Account management and customer success engagement
• 90% accurate forecasts of deal completion dates and deal values
• Weekly, monthly, quarterly and annual achievement of KPIs
• Weekly reporting and discussion of KPIs to line manager
• Keeping Salesforce up to date with recent engagements, MEDDIC and the like
• Correct use of business applications e.g. Salesloft, Zoominfo, LinkedIn, Conference facilities, mutual action plans, online university and the like
• Attendance and certification in ongoing sales enablement

Qualifications

Experience required:

• 3+ years experience in a B2B software sales role.
• Track record of successfully exceeding quarterly and annual sales goals.
• Experience and ability to converse with mostly finance oriented prospects and other operational staff (Office of the CFO/COO preferable).
• Proven Hunter mentality that looks for creative methods to open up dialogue with accounts.
• Ability to recognize tactical and strategic opportunities at organizations (business acumen).
• Proven to be coachable to new methodologies.
• Adaptable to a constantly changing internal (M&A) and external environment.
• Accustomed to working to a sales methodology (e.g. Miller Heiman; Challenger; SPIN, Medic, Scotsman, etc).
• Working to High Activity Numbers and accustomed to building own pipeline.
• Ability to present and recognize business value to an organization.
• Successfully selling for a company with a lesser known or new brand in the marketplace.

Personal Skills

• Board-level communication skills
• The emotional intelligence to work with multiple stakeholders across the organization (including partners) and with ISW stakeholders.
• Time-management skills to ensure enough time is spent across:
• Enablement
• Outbound Prospecting
• Territory Management

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Job Description

As the General Counsel with a focus on contracts, you will be a principal legal officer of our company, overseeing a team of 10 attorneys globally. Your role will be pivotal in providing strategic legal guidance, particularly in the drafting, negotiation, and management of contracts across the company’s global operations.

• Continuously empower, develop, mentor and lead the contracting team composed of lawyers and non lawyers.
• Ensure the Legal department effectively manages continuously increasing deal flow as a result of continuous M&A activity.
• Continuously streamline and scale insightsoftware's contract operations as insightsoftware rapidly grows by using AI, software tools, new and improved processes/templates and improved guides and training.
• Develop robust reporting and uncover insights into our customers, contracts and contract operations by leveraging capabilities of our LinkSquares contract management solution.
• Support the negotiation of complex (i) software licensing agreements, partner agreements and data privacy agreements with customers and partners and (ii) vendor agreements, as needed.
• Regularly advise, support and problem-solve for our clients, including Sales (direct and indirect), Customer Success, Professional Services and Finance.
• As it relates to contracting, advise, support and problem-solve on matters raised by the Integration, Procurement, Product Management, HR, Marketing and Engineering teams.
• Lead integration of newly-acquired companies into insightsoftware's contract processes and operations and support contracts-related due diligence and integration synergies as part of M&A and integration.
• Lead management/resolution of contract disputes, including collections escalations requiring legal support.
• With peers on the Legal Leadership Team, lead and continuously improve our Legal Department.
• Lead and contribute in areas of legal work outside of contracting, which may include compliance, employment matters and litigation management.

Qualifications

• JD and admitted to a bar in any U.S. state.
• 10+ years of experience in software industry, including commercial negotiations in software sales in fast growing environments.
• 7+ years experience building, empowering, developing, mentoring and leading high performing teams in fast growing environments.
• Strong knowledge of key legal concepts and tactics in negotiations.
• Experience improving and scaling contract operations.
• Experienced in contracting operations integration resulting from M&A activity.
• Thorough understanding of privacy law and information security considerations as they relate to software contracting.
• Strong experience with contract management software and other technology tools in support of contract operations.
• People-focused leader who leads from the front and by example.
• Passionate about building relationships and collaborating with legal teammates and key stakeholders.
• Customer-focused mindset and excellent internal client-facing demeanor.
• Problem solver - ability to resolve legal and business issues efficiently and effectively.
• Highly responsive.
• Ability to work under pressure, prioritize and manage significant workload to meet deadlines in a challenging and fast-paced environment.
• Exceptional communication and interpersonal skills.
• Excellent judgment, analytical skills and business pragmatism.
• Experience successfully managing and resolving contract disputes.
• Willingness and interest to contribute in other legal areas as needed, including compliance, employment matters and litigation management.
• Experience in managing responsibilities outside of contracting a plus

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Description du poste

Le BET en Ingénierie Acoustique & Vibratoire Alhyange Acoustique, se développe depuis 25 ans au rythme de sa notoriété et de la croissance constante de ses projets et clients. Ainsi, avec près de 20 collaborateurs, de Concarneau à Lyon en passant par Nantes, Angers, Tours et Paris, et un CA de 2,2M€, Alhyange recrute un technicien/ne en acoustique pour l’agende de Paris.

Depuis mars 2024, Alhyange fait partie du département Ingénierie de Spécialité du Groupe Socotec, constitués des filiales Socotec Smart Solutions et Ascaudit Groupe qui conseillent et accompagnent leurs clients en ingénierie de spécialité.

Sous la responsabilité du responsable d’agence et en binôme avec les ingénieurs d’affaires, vos missions sont les suivantes : 

• Réalisation de mesures acoustiques : environnement, bâtiment, industrie, bruit au poste de travail, etc.
• Organisation des mesures, gestion du planning et des délais
• Dépouillement, analyse, rédaction de rapport
• Etudes et préconisations en recherche de solutions suite aux mesures
• Réceptions acoustiques et attestations

Le poste créé est localisé sur l’agence de Paris, et les missions peuvent être sur le territoire national.

Vous bénéficiez d'un salaire fixe Annuel Brut de 26 000€ à 36 000€ (selon profil).

Qualifications

Formation de niveau licence spécialisée en acoustique (BAC+3) : ancien DEUST VAS, AVTECH ou autres ;
Vous justifiez d’au moins 1 année d’expérience professionnelle en acoustique, Débutant accepté
Vous avez une maitrise de la règlementation acoustique et des procédures de mesurage
Vous maîtrisez les outils de mesure (01dB) et de modélisation (CATT, Sketchup, Cadna/A, PREDICTOR, ACOUBAT, etc.) ;
Vous êtes organisé, dynamique, rigoureux, et efficace.
De par vos qualités humaines, vous aimez le travail en équipe.
Vous possédez de bonnes qualités rédactionnelles et relationnelles avec les clients. 
 

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Description du poste

Le BET en Ingénierie Acoustique & Vibratoire Alhyange Acoustique, se développe depuis 25 ans au rythme de sa notoriété et de la croissance constante de ses projets et clients. Ainsi, avec près de 20 collaborateurs, de Concarneau à Lyon en passant par Nantes, Angers, Tours et Paris, et un CA de 2,2M€, Alhyange recrute un(e) ingénieur(e) en acoustique pour l’agende de Paris.

Depuis mars 2024, Alhyange fait partie du département Ingénierie de Spécialité du Groupe Socotec, constitués des filiales Socotec Smart Solutions et Ascaudit Groupe qui conseillent et accompagnent leurs clients en ingénierie de spécialité sur 6 domaines clés : le transport vertical et horizontal, la structure, la sécurité incendie, l'accessibilité, l'énergie / fluide et l’acoustique. Notre objectif est de concevoir et de transformer les bâtiments pour les rendre plus performants. L’ingénierie de spécialité est en forte croissance: elle allie à la fois l’agilité d’une structure légère et la force du groupe Socotec

Dans le cadre de son développement, ALHYANGE recrute un ingénieur en acoustique polyvalent pour son agence de Paris.

Sous la responsabilité du responsable d’agence de Paris, Vous travaillez sur des missions acoustiques variées dans le secteur du bâtiment, environnement et industrie.

Vous intervenez en autonomie sur l’ensemble des phases : analyse du besoin, mesures, étude / modélisation acoustique et préconisations, suivi de chantier et réception des ouvrages. Vous travaillez également en binôme avec un chargé d’étude, et potentiellement vous participez à la formation des chargés d’études et au développement de l’agence.

Le poste est basé à Paris (11E), avec des déplacements ponctuels sur la France, Télétravail partiel possible

Vous bénéficiez d'un salaire fixe Annuel Brut de 36 000€ à 48 000€ (selon profil).

Qualifications

Vous justifiez d’au moins 3 années d’expérience professionnelle en BE acoustique

Vous avez une maitrise de la règlementation acoustique et de la gestion des projets

Vous maîtrisez les outils de mesure (01dB) et de modélisation (CATT, Sketchup, Cadna/A, PREDICTOR, ACOUBAT, etc.)

Vous êtes autonome techniquement, organisé, dynamique, rigoureux, et efficace. • De par vos qualités humaines, vous aimez le travail en équipe

Vous possédez de bonnes qualités rédactionnelles et relationnelles avec les clients.

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Title:Business Development Executive (Individual Contributor role)

Remote: Anywhere in Japan

Line of Business: Sales, Audio Service

Salary: Attractive base salary + Bonus / Incentives

Overview
PTW Japan is looking for a Business Development Executive to develop relationships and grow new business revenue within the video games industry, specifically Audio in Japan. This individual will be a dynamic and highly motivated sales individual, who will create and cultivate and build long term relationships with new Video Games clients, close new business, liaise with decision makers, negotiate service contracts and manage client relationships.
This position is perfect for an engaging, personable, enthusiastic and results-orientated individual, with a passion for video games and helping developers through post and pre-production services. Growth will be driven through growing and managing relationships with a dedicated client base through creative solutions matching to developers needs. The successful candidate will have a track record of exceeding KPI’s through growing relationships.

What you’ll be doing

• Generating new business / large video game business across Japan, focusing on player/customer support and community management solutions.
• Creating a client base through content lead outreach campaigns and develop and execute contact strategies including cold calling, social and business networking.
• Developing a partnerships strategy in partnership with other key stakeholders in the business and attending client meetings, presentations, trade shows, etc.
• Managing the full sales cycle from prospecting to closing and working collaboratively with the delivery teams to creative effective solutions for each new client.
• Identify new prospective clients, and develop and execute sales development strategies for these and develop net-new business sales to agreed sales targets
• Qualify all sales leads, provide value/benefit assessments, and generate plans to close, and work with the service delivery teams to create quotations for new and existing customers.
• Act as Key Account Manager for selected clients, managing the relationship with the client, review meetings and participating in the communications with the client and handing over to our Client Partnership Management team.

What we’re looking for

• Experience selling customer services, outsourcing services, or adjacent services - ideally player support, community, and related tech products and services to different stakeholders at all levels of target organizations.
• Knowledge of Audio Recording service Management either within business development, account management or operations with a large network of Player Support contacts in the gaming industry.
• Refined communication skills across all communication channels with the proven ability to work largely unaided in detecting, qualifying, and closing new business.
• Excellent problem-solving, analytical skills with strong experience with spreadsheets, word processing, and sales CRM tools.
• Business-level English (spoken, reading and written), with Japanese language fluency
• Effective time management and must be comfortable working at senior executive contact levels.
• Must be self-motivated and able to operate in a remote environment whilst traveling when required.
• Must have dedicated workspace if working from home.
• Experience managing a revenue pipeline with excellent presentation, communication, and interpersonal skills.
• Ability to forecast opportunities, be self-motivated, organized, with a passion for gaming.
• A network of gaming industry contacts would be valuable.
• An organized individual with a passion for gaming is advantageous.

• Working with people creating cutting edge interactive entertainment
• OTE with % based commission package
• Video games focused environment
• The opportunity to work with video games pioneers creating cutting edge interactive entertainment

Who we are

PTW is a provider of services company that provides custom solutions worldwide. We believe in accelerating innovation across the globe. We started more than 25 years ago and since then, have grown exponentially year-on-year to who we are today. Our history is in gaming, and we are still gamers at heart. In our time within the games industry, we have worked on over 1,500 titles across all genres and all platforms.

We have grown rapidly over the past few years and now have 42 sites spanning the globe. The PTW umbrella of companies includes SIDE, 1518, OR Esports, and Entalize. SIDE works at the cutting edge of interactive media as a provider of audio services for the global entertainment market. 1518 is known industry wide for world-class art and is also our in-house game and product development studio.

Basically, anywhere in the world, any platform, any genre, we can help come up with a custom solution to make games run better, get to market faster, and enhance the lives of more players.

In summary, we connect and bring fun to the world.

Welcome to PTW

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