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Thumbtack


Back in 2008, we asked ourselves a simple question that would later become our mission: Why is it still so hard to hire a plumber? Or a piano teacher? Or any local professional? In the era of instant-everything, you shouldn’t have to spend an entire afternoon researching, calling and comparing local pros whenever you need one. So we set out to make it easier. Today, millions of customers use Thumbtack technology to find and hire small businesses across the country.

Thumbtack is hiring a Remote Senior Accounting Manager, Technical Revenue

A home is the biggest investment most people make, and yet, it doesn’t come with a manual. That's why we’re building the only app homeowners need to effortlessly manage their homes —  knowing what to do, when to do it, and who to hire. With Thumbtack, millions of people care for what matters most, and pros earn billions of dollars through our platform. And as one of the fastest-growing companies in a $600B+ industry — we must be doing something right. 

We are driven by a common goal and the deep satisfaction that comes from knowing our work supports local economies, helps small businesses grow, and brings homeowners peace of mind. We’re seeking people who continually put our purpose first: advocating for pros and customers, embracing change, and choosing teamwork every day.

At Thumbtack, we're creating a new era of home care. If making an impact and the chance to do good inspires you, join us. Imagine what we’ll build together. 

Thumbtack by the Numbers

  • Available nationwide in every U.S. county
  • 80 million projects started on Thumbtack
  • 10 million 5-star reviews and counting
  • Pros earn billions on our platform
  • 1000+ employees 
  • $3.2 billion valuation (June, 2021) 

About the Accounting Team 

The Accounting Team is a group of curious and hardworking individuals who are involved in all aspects of the business, ensuring we properly capture, account for, and record all the activities that occur as they occur.  In addition to our high standards for our financials, we are a team that is deeply committed to enabling innovation within the company while following sound policies, procedures and controls.

About the Role 

As the Senior Accounting Manager - Technical Revenue, you’ll have the exciting opportunity to work across the business, working closely with business partners, management, and customers.  You will integrate yourself across product, sales and marketing to build deep knowledge of our products and be the subject matter expert on revenue accounting, providing the business with revenue recognition guidance in various areas. You’ll get to be a keystone in building out our financial data pipeline and will have the opportunity to grow with a team while getting to make a huge impact on a high growth Company. 

Responsibilities

  • Be responsible for the month-end revenue accounting close process, including posting journal entries, maintaining account reconciliations, and other reporting requirements to ensure compliance with U.S. GAAP, and external audits
  • Prepare or review revenue-related information for external audits and internal controls testing
  • Ensure revenue is accurately recorded, including appropriate revenue allocation. Manage revenue reconciliation through cross-functional collaboration with our Data and Product teams
  • Develop strong relationships with key business partners from Product, Engineering, Sales, Legal and be proactive thinking about revenue implications as we implement new initiatives.
  • Participate in developing and maintaining strong internal controls, ensuring quality controls over all transactions and reporting as well as drive process improvements and scalable solutions
  • Drive process improvements as they relate to the overall Order to Cash process
  • Assist in technical accounting and reporting research activities as well as other ad-hoc projects

What you’ll need

If you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team.

  • Be a builder, this is an amazing opportunity to put your mark on something big
  • Self-motivated- able to think independently, creatively, and opportunistically
  • Strong analytical and organization skills, with impeccable attention to detail
  • Passion for cross functional collaboration
  • Excellent communication (written and verbal), organizational, analytical and problem-solving skills
  • A CPA with 8+ years of experience in accounting,  including public accounting firm experience or publicly traded technology company
  • Minimum 2 years in a revenue specific role. Strong knowledge of US GAAP. Proficient with ASC 606 and SOX accounting standards

Bonus points if you have

  • Experience with NetSuite is a plus
  • SQL knowledge is strongly preferred
  • Experience with Marketplace company
  • Experience with a Public company

Thumbtack is a virtual-first company, meaning you can live and work from any one of our approved locations across the United States, Canada or the Philippines.* Learn more about our virtual-first working modelhere.

For candidates living in San Francisco / Bay Area, New York City, or Seattle metros, the expected salary range for the role is currently $189,000- $231,000. Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.

For candidates living in all other US locations, the expected salary range for this role is currently $160,650 - $196,350 . Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.

#LI-Remote

Benefits & Perks
  • Virtual-first working model coupled with in-person events
  • 20 company-wide holidays including a week-long end-of-year company shutdown
  • Libraries (optional use collaboration & connection hubs)in San Francisco and Salt Lake City  
  • WiFi reimbursements 
  • Cell phone reimbursements (North America) 
  • Employee Assistance Program for mental health and well-being 

Learn More About Us

Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law. 

Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact:recruitingops@thumbtack.com

If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack’s Privacy policy available athttps://www.thumbtack.com/privacy/.

See more jobs at Thumbtack

Apply for this job

Thumbtack is hiring a Remote Spanish Premier Service Advocate

A home is the biggest investment most people make, and yet, it doesn’t come with a manual. That's why we’re building the only app homeowners need to effortlessly manage their homes —  knowing what to do, when to do it, and who to hire. With Thumbtack, millions of people care for what matters most, and pros earn billions of dollars through our platform. And as one of the fastest-growing companies in a $600B+ industry — we must be doing something right. 

We are driven by a common goal and the deep satisfaction that comes from knowing our work supports local economies, helps small businesses grow, and brings homeowners peace of mind. We’re seeking people who continually put our purpose first: advocating for pros and customers, embracing change, and choosing teamwork every day.

At Thumbtack, we're creating a new era of home care. If making an impact and the chance to do good inspires you, join us. Imagine what we’ll build together. 

Thumbtack by the Numbers

  • Available nationwide in every U.S. county
  • 80 million projects started on Thumbtack
  • 10 million 5-star reviews and counting
  • Pros earn billions on our platform
  • 1000+ employees 
  • $3.2 billion valuation (June, 2021) 

About the Spanish Support Team

We're a tight-knit team of support advocates, working closely with our Spanish customer and pro community to help drive their success. Spanish support is dedicated to providing the highest quality of customer service, delivering it with a sense of warmth, friendliness, individual pride, and an emphasis on the Thumbtack Values. The spanish support team provides a white glove experience to our Spanish-speaking community of professionals and customers. Our mission is to not only to address a language need, but to provide support with cultural needs. 

About the Role 

As a Premier Support Advocate, on our Spanish support team, you bring our Thumbtack mission to life! This is a US remote, individual contributor role, reporting directly to a Team Manager on our Spanish team. By handling inbound requests, in Spanish, through our users' different channels (phone, chat, SMS, and email), you navigate the challenges of account changes, profile updates, billing inquiries, website and app assistance, and retention while ensuring a high-quality, high-quality, low-effort experience for the caller. Our best customer support representatives are enthusiastic individuals who thrive in a fast-paced environment that balances technology and human empathy to build customer trust and loyalty. Conflict resolution and negotiation skills are a must as you actively listen to our callers' concerns to offer a unique and innovative solution to each problem or complaint that comes your way. You are the voice of Thumbtack on the front lines!

Responsibilities

  • Partner with our Spanish pros and customers by listening to their needs and providing the best solutions - you’re the expert! 
  • Maintain excellent knowledge of Thumbtack’s products and services
  • Participate in 30-40 Phone, SMS, or Chat consultations a day with our Spanish users to determine the best solution to get jobs done and grow small businesses
  • Troubleshoot and resolve customer inquiries with effective problem-solving and de-escalating skills while building a relationship with the caller
  • Maintain high-performance metrics including quality, adherence, efficiency, customer satisfaction, and net promoter scores
  • Continuously look for areas of improvement and communicate trends to the appropriate parties
  • Engage with team members through weekly development sessions, training, and support interactions that help build each other

What you’ll need:

If you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team.

  • Bilingual and professional Spanish proficiency
  • 2+ years experience in a customer service driven role
  • 2+ years experience in a call center environment
  • Self-motivated and detail oriented
  • Stellar communication and de-escalating skills
  • Ability to maintain a high level of customer focus in a variety of complicated situations while equally considering the customer and company needs
  • Proven history of consistently meeting attendance and performance expectations

Thumbtack is a virtual-first company, meaning you can live and work from any one of our approved locations across the United States, Canada or the Philippines.* Learn more about our virtual-first working modelhere. #LI-Remote

For candidates living in the US, the expected hourly wage for this role is currently $22.00 - $22.50 per hour. Actual offered wages will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.

Benefits & Perks
  • Virtual-first working model coupled with in-person events
  • 20 company-wide holidays including a week-long end-of-year company shutdown
  • Libraries (optional use collaboration & connection hubs)in San Francisco and Salt Lake City  
  • WiFi reimbursements 
  • Cell phone reimbursements (North America) 
  • Employee Assistance Program for mental health and well-being 

Learn More About Us

Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law. 

Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact:recruitingops@thumbtack.com

If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack’s Privacy policy available athttps://www.thumbtack.com/privacy/.

See more jobs at Thumbtack

Apply for this job

Thumbtack is hiring a Remote Growth Marketing Manager, Social

A home is the biggest investment most people make, and yet, it doesn’t come with a manual. That's why we’re building the only app homeowners need to effortlessly manage their homes —  knowing what to do, when to do it, and who to hire. With Thumbtack, millions of people care for what matters most, and pros earn billions of dollars through our platform. And as one of the fastest-growing companies in a $600B+ industry — we must be doing something right. 

We are driven by a common goal and the deep satisfaction that comes from knowing our work supports local economies, helps small businesses grow, and brings homeowners peace of mind. We’re seeking people who continually put our purpose first: advocating for pros and customers, embracing change, and choosing teamwork every day.

At Thumbtack, we're creating a new era of home care. If making an impact and the chance to do good inspires you, join us. Imagine what we’ll build together. 

Thumbtack by the Numbers

  • Available nationwide in every U.S. county
  • 80 million projects started on Thumbtack
  • 10 million 5-star reviews and counting
  • Pros earn billions on our platform
  • 1000+ employees 
  • $3.2 billion valuation (June, 2021) 

About the Team

We’re a team of strategic marketers focused on attracting, acquiring, and engaging with customers across their homeownership journey, all while building an enduring brand. We work closely with cross-functional partners (Brand, Product, Engineering, and Data Science) to drive growth on both sides of Thumbtack’s marketplace. We are nimble, and innovative and our team’s mission is to help customers solve their home care needs by discovering and using Thumbtack’s platform.

About the Role

We are looking for a growth marketer that has deep expertise in social marketing and experience working across multiple digital marketing functions, especially within the performance marketing landscape - Paid social platforms like Meta, Tiktok, Pinterest etc, Organic social, Influencer Marketing, Mobile App Install etc. The ideal candidate is energetic and a self-starter willing to dig in and support other channel managers to maximize their potential. They can hit the ground running and work effectively with little oversight. They help their team prioritize and manage their own work, clearly tying it to the goals of the larger team, and the business as a whole.

Responsibilities

  • Define & improve Thumbtack’s social strategy, identifying new opportunities for customer growth. Transform customer and performance data into actionable insights that inform our experimentation roadmap.
  • Own day-to-day management and optimizations - bid & budget management, target audience development & refinement, creative iteration, reporting and measurement. Work closely with channel managers and data science partners to understand the performance of campaigns and tests.
  • Partner with cross-functional martech eng and analytics teams to build automation and scalable tools (e.x. audience automation, creative optimization, campaign building, performance reporting, and forecasting).
  • Partner with the brand and creative teams to concept, produce, refine, and iterate thumb-stopping performance branding creative that tells our brand story while achieving KPIs
  • Own the tracking, attribution, and measurement of performance metrics (ROAS, incrementality, lift, etc.) using a combination of in-house and third-party data
  • Own reporting and communication of progress towards performance targets
  • Manage external partners (agencies, account partners, vendors) to improve performance, explore new platform opportunities, secure access to beta features, and provide value to other Thumbtack teams.

What you’ll need

If you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team.

Education: BS or BA, focus in marketing or quantitative discipline (Statistics, Business, Economics) preferred.

Experience and Motivation

  • 5-7 years of experience managing, scaling & overseeing performance and media marketing channels like Meta (FB and Instagram), Tiktok, Pinterest, Influencer Marketing 
  • High attention to detail and the ability to set and hit aggressive project deadlines
  • Ability to thrive within a fast-paced, high stakes but incredibly supportive Growth Marketing team
  • Clear, concise communication style and comfort working with a diverse group of people 
  • Highly analytical and data driven with a strong proficiency in Excel/Google Sheets (pivot tables, vlookups).

Bonus points if you have

  • Experience in a marketplace company and/or high-growth startup
  • Experience testing new channels from scratch
  • Experience with other digital marketing channels
  • Experience handling upwards of $XXM yearly program budgets

Thumbtack is a virtual-first company, meaning you can live and work from any one of our approved locations across the United States, Canada or the Philippines. Learn more about our virtual-first working modelhere.

#LI-Remote

Benefits & Perks
  • Virtual-first working model coupled with in-person events
  • 20 company-wide holidays including a week-long end-of-year company shutdown
  • Libraries (optional use collaboration & connection hubs)in San Francisco and Salt Lake City  
  • WiFi reimbursements 
  • Cell phone reimbursements (North America) 
  • Employee Assistance Program for mental health and well-being 

Learn More About Us

Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law. 

Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact:recruitingops@thumbtack.com

If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack’s Privacy policy available athttps://www.thumbtack.com/privacy/.

See more jobs at Thumbtack

Apply for this job

Thumbtack is hiring a Remote Growth Marketing Manager, SEM

A home is the biggest investment most people make, and yet, it doesn’t come with a manual. That's why we’re building the only app homeowners need to effortlessly manage their homes —  knowing what to do, when to do it, and who to hire. With Thumbtack, millions of people care for what matters most, and pros earn billions of dollars through our platform. And as one of the fastest-growing companies in a $600B+ industry — we must be doing something right. 

We are driven by a common goal and the deep satisfaction that comes from knowing our work supports local economies, helps small businesses grow, and brings homeowners peace of mind. We’re seeking people who continually put our purpose first: advocating for pros and customers, embracing change, and choosing teamwork every day.

At Thumbtack, we're creating a new era of home care. If making an impact and the chance to do good inspires you, join us. Imagine what we’ll build together. 

Thumbtack by the Numbers

  • Available nationwide in every U.S. county
  • 80 million projects started on Thumbtack
  • 10 million 5-star reviews and counting
  • Pros earn billions on our platform
  • 1000+ employees 
  • $3.2 billion valuation (June, 2021) 

About the Growth Marketing Team

We’re a team of digital marketers that create engaging campaigns across channels and we work closely with cross-functional partners (Brand, Product, Engineering, and Data Science) to drive growth on both sides of Thumbtack’s marketplace. We are nimble, and innovative and our team’s mission is to help customers solve their home care needs by discovering and using Thumbtack’s platform.

About the Role

As Thumbtack strives to build a branded destination for home management services, we need to meet new customers where they are. The Growth Marketing Manager, SEM will lead Thumbtack’s efforts to capture customer demand for local services, while working with Analytics to calculate lifetime value and payback targets, partnering with Engineering to build data pipelines that support bid automation and new tools for ad creation at scale, and collaborating with the larger Growth Marketing team to build effective full-funnel marketing programs.

Responsibilities

  • Define & improve Thumbtack’s paid search strategy, identifying new opportunities for customer and pro growth along with Senior Manager, SEM
  • Prioritize execution of ad budgets and strategic initiatives
  • Motivate & mentor junior teammates, serving as a search leader across Thumbtack
  • Own the management and optimizations for the SEM and MAI programs across Google, Bing, and Apple Search Ads, adhering to KPIs
  • Partner with cross-functional data science, analytics, and engineering teams to build automation and scalable tools
  • Own the tracking, attribution, and measurement of performance metrics (ROAS, incrementality, lift, etc.) using a combination of in-house and third-party data

What you’ll need

If you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team.

  • 6+ years experience in paid digital advertising, with at least 4 years of hands-on SEM account management, specifically with a proven track record of improving and scaling ad programs with specific conversion volume and efficiency goals
  • Strong data analytics skills (pivot tables, vlookups, basic modeling)
  • Exhibit strong presentation skills and can confidently communicate to cross-functional teams and senior leadership
  • Highly organized with strong project management skills, and the ability to multitask and manage competing priorities
  • Understanding of the evolving digital media landscape and trends to recommend new opportunities and enhancements to Thumbtack’s SEM strategy

Bonus points if you have

  • Experience with Mobile App Install campaigns (Apple Search Ads, Google UAC)
  • Experience with other paid marketing channels
  • Home services industry experience
  • Experience in a high growth tech company and/or two-sided marketplace app/company
  • Ability to thrive in ambiguity combined with big-picture thinking and exceptional problem solving skills

Thumbtack is a virtual-first company, meaning you can live and work from any one of our approved locations across the United States, Canada or the Philippines.* Learn more about our virtual-first working modelhere.

For candidates living in San Francisco / Bay Area, New York City, or Seattle metros, the expected salary range for the role is currently $144,000 - $176,000. Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.

For candidates living in all other US locations, the expected salary range for this role is currently $122,400 - $150,000. Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.

#LI-Remote

Benefits & Perks
  • Virtual-first working model coupled with in-person events
  • 20 company-wide holidays including a week-long end-of-year company shutdown
  • Libraries (optional use collaboration & connection hubs)in San Francisco and Salt Lake City  
  • WiFi reimbursements 
  • Cell phone reimbursements (North America) 
  • Employee Assistance Program for mental health and well-being 

Learn More About Us

Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law. 

Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact:recruitingops@thumbtack.com

If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack’s Privacy policy available athttps://www.thumbtack.com/privacy/.

See more jobs at Thumbtack

Apply for this job