I confirm that I work for Synchrony Group and that I have been given the task by its management to manage this profile.
I will keep all information up to date and agree to receive notifications related to job posts, discussions, and any other content related to the company.

Cancel 

Company Name:
Company Url:
Short Pitch:
Description:
Headquarter Location:
Tags:


Job Url:

Synchrony Group




Synchrony Group is hiring a Remote Senior Project Manager

Job Description

The Senior Project Manager (Sr PM) plans, executes, and finalizes projects according to strict deadlines and within budget. This individual leads the effort to define and communicate project timelines, resources, and budget and oversees quality control throughout the project’s lifecycle. The Sr PM acquires resources and coordinates efforts of team members and third-party contractors or consultants in order to deliver projects according to plan and has comprehensive knowledge of the status and timelines for all tactics associated with a project or campaign. The Sr PM should communicate project knowledge and updates to team members and take a proactive approach to identifying potential risks and implement problem-solving tactics to maintain predetermined timelines and budgets.

Job Duties

Project Planning and Management

  • Maintain an understanding of client business, objectives, and tactics
  • Coordinate proposal/new business presentation trafficking and deliverables
  • Participate in development of yearly brand planning proposals with estimates and projected year-long project plans
  • Cultivate understanding of company project process and procedures and participate in identifying process improvements
  • Review and contribute to project briefs and initiate project kick-offs
  • Set and reinforce project expectations of team members and vendors
  • Develop detailed project plans and timelines adhering to company process, including breakdowns of individual team tasks
  • Create interdependent project plans for multi-part projects and deliverables
  • Evaluate available resources and assign billable work to internal team members or obtain external supplemental resources as needed
  • Assume responsibility for tracking and maintaining timelines and delivery of all projects throughout all project stages with internal team and external resources
  • Develop internal project status reports and conduct weekly team project review meeting
  • Route documents and next-step directions to team in a timely manner to maintain efficient completion of deliverables
  • Monitor team progress to identify potential delays and proactively call team meetings to resolve queries and provide additional direction
  • Regularly maintain ongoing project-related communication with core team, client, and external resources
  • Mentor and be a resource for Project Coordinators, Project Managers, and new hires
  • Assist with cross-client resource allocation and planning

Financial Management and Tracking

  • Enter and maintain project budgets and billing schedules in company financial system
  • Evaluate project progress against contracted billing schedules and initiate AR invoice requests
  • Maintain cost-to-complete estimate report for active projects
  • Complete internal invoice forecasting on monthly basis and evaluate forecast against actual billing to provide early warning to Account Services of unmet forecasts
  • Create monthly client accrual reports
  • Track budgets of active and completed jobs against total yearly client budgets
  • Monitor project status and notify Account Services of budget risks or out-of-scope financial impacts
  • Work with Account Services to develop Change Orders for out-of-scope work
  • Review project labor and expense reports to identify incorrectly recorded project hours or expenses, potential performance efficiency issues, and possible out-of-scope project hours and address with Account Services team
  • Perform budget reconciliations at the completion of all projects and use that information to adjust future project estimates
  • Troubleshoot client financial questions and discrepancies

Account Management Support

  • Support the Account Services team in delivering any and all project-related updates to the client, including but not limited to financial, timeline, and client status review/updates
  • Assist Account Services in determining and refining project specifications, and developing proposal cost and timeline estimates based on these specifications
  • Assume a client-facing role as appropriate to discuss project timelines, budgets, or updates
  • Serve as the primary client contact when the Account Services team member is traveling, out of the office, or unable to respond to the client
  • In coordination with the Account Services team, ensure that all client requests receive timely responses and are initiated with the team, completed, and delivered to the client in a timely manner

Quality and Risk Control

  • Ensure that all quality control measures (eg, editorial review, graphics review) are completed
  • Initiate and maintain electronic files for all projects
  • Ensure that all specifications of projects sold are being met and delivered to meet or exceed client expectations

Key Competencies

  • Professional behavior and confidence
  • Ability to manage outcomes to win-win resolution
  • Ability to present ideas and supporting rationale to internal and external teams in an effective manner
  • High level of integrity, confidentiality, and accountability
  • Well-developed professional communication skills, including written and interpersonal
  • Ability to accurately estimate costs for standard and new project types
  • Ability to independently develop timelines for standard and new project types without use of a template
  • Experience managing cross-functional teams
  • Well-defined sense of diplomacy, including solid negotiation, conflict resolution, and management skills
  • Proactive, solution-oriented approach to project management
  • Highly developed organizational skills and attention to detail and timelines
  • Ability to coordinate and execute multiple tasks in a fast-paced environment to serve many therapeutic teams and meet project goals
  • Capability to adhere to structure while maintaining ability to be flexible, creatively problem-solve, and be decisive
  • Ability to identify key issues; creatively and strategically overcome challenges or obstacles
  • Sound analytical thinking, planning, prioritization, and execution skills
  • Proficiency in Microsoft (MS) Word, Excel, PowerPoint applications
  • Ability to master various content management systems
  • Desire to meet professional goals and acquire new skills

Qualifications

Requirements

  • Bachelor's degree
  • 4 years’ related experience (experienced in digital process and timeline creation as it relates to websites, emails, digital banners, etc.)
  • Experience managing >$1.5m annual brand marketing budgets

Preferred Skills/Experience

  • Agency experience (digital a plus)
  • Knowledge of medical/pharmaceutical industry marketing requirements and restrictions
  • History of managing or participation in product launch, product rebranding, and/or product strategy redirection
  • Experience with electronic project management software
  • Experience managing or mentoring junior team members

Working Conditions

  • Ability to commit to extra and/or nontraditional hours as client needs require

See more jobs at Synchrony Group

Apply for this job

Synchrony Group is hiring a Remote Account Director

Job Description

The Account Director has primary responsibility for Account Services activities for assigned clients, including client development, and retention. This individual is also responsible for leading internal cross-functional core teams and clients on the strategic and tactical plan, design, and execution of innovative pharmaceutical marketing communications, event marketing, medical communications, and medical education initiatives. The Account Director is expected to consistently provide excellent customer service, as well as to represent client needs and goals within the organization to ensure quality. This individual personally understands client challenges and leads internal core teams and external partners to conceptualize, design, and deliver novel solutions for clients’ needs in a manner consistent with the values and reputation of Synchrony. Accountabilities include client development, relationships, and satisfaction; internal core team leadership; organic new business development and planning; and overall strategy and execution of assigned business.

Job Duties

Account Management

  • Lead cross-functional teams in support of client needs for assigned clients
  • Develop client scope of service, proposals, statements of work (SOWs), and project agreements with internal teams and communicate with client to gain approval
  • Monitor and manage assigned activities to ensure timely delivery of products and services
  • Develop, coordinate, and manage execution of all deliverables for assigned client accounts
  • Develop strategic/creative briefs for all projects, obtaining client agreement as needed
  • Contract with and manage external contractors as required for successful execution of Synchrony-driven programs
  • Ensure team compliance with client contracts, timelines, and budgets
  • Review all major deliverables to ensure quality standards and client expectations are met
  • Oversee assigned program financial management and reporting
  • Oversee financial aspects of client relationship, including compliance to contract/agreements, SOWs, purchase orders, invoices, and receivables
  • Attend and lead weekly client status, new project kick-offs, and post-project evaluations
  • Actively participate in client presentations, selling and defending the agency's point of view
  • Attend client meetings, congresses, and communicate key learnings to team and client as appropriate
  • Foster and develop collaboration between departments, internal groups, and individuals to ensure innovative and collaborative solutions to client needs
  • Work with other team members to ensure that Synchrony is meeting its goals, objectives, and corporate values

Business Development

  • Ensure that existing client revenue goals are achieved
  • Actively seek new business opportunities within current clients
  • Support the development and implementation of new business development opportunities
  • Support the development, presentation, and selling of high-quality deliverables
  • Lead teams and resources to create and submit RFPs and proposals for new and existing clients
  • Contribute to Synchrony Group cross-selling, new business development, and revenue growth for new and existing clients

Internal and External Relationships

  • Represent the organization in an appropriate manner
  • Be a positive force for enhancing the work culture, consensus-building, and internal communications
  • Facilitate communication between team members and clients necessary to maintain strong relationships and effective account management
  • Resolve conflict and celebrate success; set clear team priorities; explain client/brand objectives and strategies; define success in terms of the whole team
  • Keep manager apprised of critical client concerns and opportunities
  • Monitor industry and therapeutic area and best practices and advances to ensure that Synchrony and our clients are at the cutting edge or leading the field

Key Competencies

  • Effective leadership skills, with a strong focus on account services, strategic medical/marketing, medical communications, and event marketing
  • Ability to manage outcomes to win-win resolution
  • High level of integrity, confidentiality, and accountability
  • Well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills
  • Ability to manage outcomes to win-win resolution
  • Demonstrated ability to manage key constituent relationships
  • Ability to identify key issues; creatively and strategically overcome challenges or obstacles
  • Effective attention to detail and a high degree of accuracy
  • Sound analytical thinking, planning, prioritization, and execution skills
  • Expert communicator both verbally and in writing
  • Strong presentation and persuasion skills: Can develop a clear point of view and tell a meaningful "story"; is effective in a variety of settings and group sizes with clients, peers, subordinates, and management; confidently expresses both data/facts, plus more controversial topics; commands attention and can manage group dynamics

Qualifications

Requirements

  • Bachelor's degree required
  • Minimum 3 years’ account services experience in pharmaceutical marketing and/or medical communications
  • History of successful management of more than 1.5 million dollars of fee/year in the medical communications industry/agency setting
  • Substantial experience leading at least 3 of the following activities: medical education activities, medical communications campaigns, promotional medical/marketing initiatives, strategic communications planning, advisory boards, key clinical expert identification and development

Working Conditions

  • Ability to travel as client needs require
  • Ability to attend and conduct virtual or in-person presentations
  • Significant communication with clients and internal teams, including many presentations
  • Ability to commit to extra and/or nontraditional hours as client needs require

See more jobs at Synchrony Group

Apply for this job

Synchrony Group is hiring a Remote Account Manager

Job Description

Under the direction of the Account Director, the Account Manager, has primary responsibility for helping and managing specific Account Services activities for assigned clients, including developing and executing strategies to grow revenue that meets and exceeds assigned objectives including, client management, development, and retention. This individual is also responsible for providing guidance to the internal team members through detailed and compelling project briefs. The Account Manager plays a key role in leading internal cross-functional core teams, partner agencies, vendors and clients on the brand strategy, tactical plans, and design of innovative advertising, marketing, and digital initiatives. In addition, the Account Manager understands client challenges and leads internal and external core teams to conceptualize, design, and deliver novel solutions for clients’ needs in a manner consistent with the values and reputation of Synchrony. Accountabilities include assigned client development, relationships, and satisfaction, and the overall strategy, development, and execution of assigned Accounts Services activities.

Job Duties

Leadership/Management

  • Lead cross-functional teams in support of client needs for all Synchrony clients
  • Monitor and manage assigned activities to ensure timely delivery of products and services
  • Foster and develop collaboration between internal teams and external vendors and partners to ensure innovative and collaborative solutions to client needs
  • Ensure team compliance with client contracts, timelines, and budgets
  • Oversee assigned program financial management and reporting
  • Work with other team members to ensure that Synchrony is meeting its goals, objectives, and corporate values
  • Support the development, presentation, and selling of high-quality deliverables
  • Accurately assess and relay client requests, comments, and concerns to the internal team
  • Ensure alignment of brand strategy to tactical execution

Internal and External Relationships

  • Actively participate in client presentations, selling the agency's point of view
  • Represent the organization in an appropriate manner
  • Attend client meetings, congresses, and communicate key learnings to team and client
  • Be a positive force for enhancing the work culture, consensus-building, and internal communications
  • Facilitate communication between team members and clients to maintain strong relationships and effective account management
  • Resolve conflict and celebrate success; set clear team priorities and help define success in terms of the whole team
  • Explain client/brand objectives and strategies to the internal team, partners, and vendors
  • Keep management apprised of:
    • Critical internal Synchrony issues, concerns, and opportunities
    • Critical client concerns and opportunities
    • Brand accomplishments and tactics
  • Monitor industry and therapeutic area and best practices and advances to ensure that Synchrony and our clients are at the cutting edge or leading the field

Key Competencies

  • Effective interpersonal skills, with a strong focus on account services, strategic medical/marketing and businesses processes
  • Ability to manage outcomes to win-win resolution
  • Ability to present ideas and supporting rationale to internal and external teams in an effective manner
  • High level of integrity, confidentiality, and accountability
  • Effective leadership skills
  • Well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills
  • Demonstrated ability to manage key constituent relationships
  • Able to identify key issues; creatively and strategically overcome challenges or obstacles
  • Effective attention to detail and a high degree of accuracy
  • Excellent analytical thinking, planning, prioritization, and execution skills
  • Strong marketing skills and experiences
  • Excellent communicator both verbally and in writing
  • Strong presentation and persuasion skills: Can develop a clear point of view and tell a meaningful "story"; is effective in a variety of settings and group sizes with clients, peers, subordinates, and management; confidently expresses both data/facts, plus more controversial topics; commands attention and can manage group dynamics
  • Ability to oversee, manage, and support priorities and workflow to ensure high-quality project execution according to project timelines and budgets

Qualifications

Requirements

  • Bachelor's degree required
  • Minimum of 2-3 years’ experience in marketing and account/client services support or pharmaceutical marketing/sales and/or project management
  • History of successful management of more than 1 million dollars of fee/year (preferred)
  • Specific industry and/or therapeutic expertise is required
  • Strong understanding of digital strategy and tactics, specifically in pharmaceutical marketing
  • Experience in both professional and consumer tactics preferred
  • Experience leading the following activities: advertising initiatives- print or digital, websites, emails, banner ads, video production, media placement, brand planning, sales rep materials, branding, creative campaign development, promotional medical/marketing initiatives

Working Conditions

  • Ability to attend and conduct client meetings and presentations
  • Significant communication with clients and internal teams, including many presentations
  • Ability to travel as client needs require
  • Ability to commit to extra and/or nontraditional hours as client needs require

See more jobs at Synchrony Group

Apply for this job

Synchrony Group is hiring a Remote VP, Account Services

Job Description

The Vice President (VP), Account Services, has primary responsibility for Account Services activities for assigned clients, including developing and executing strategies to grow revenue that meets and exceeds assigned objectives, including client satisfaction, development and retention. This individual leads internal cross-functional core teams and clients on the strategic and tactical plan, design, and execution of innovative multichannel pharmaceutical marketing communications initiatives. The VP, Account Services has primary responsibility for assigned Accounts Services employee recruitment, mentorship, and retention. In addition, the VP, Account Services is required to personally understand client challenges and lead internal and external core teams to conceptualize, design, and deliver novel solutions for clients’ needs in a manner consistent with the values and reputation of Synchrony. Accountabilities include assigned client relationship development and satisfaction, core team leadership, new business development, and overall strategy, development, and execution of assigned business.

Job Duties

Leadership/Management/Execution

  • Establish and lead cross-functional teams in concept and execution of marketing activities, including a focus on digital and social media channels, for assigned client accounts
  • Monitor and manage assigned activities to ensure timely delivery of the highest-quality products and services within budget
  • Foster and develop collaboration between departments, internal groups, and individuals to ensure innovative and collaborative solutions to client needs
  • Serve as primary client contact for assigned accounts, including day-to-day account management and issues resolution, providing exemplary customer service that represents corporate values
  • Develop and nurture client relationships on assigned accounts to ensure continuous collaboration on issue mitigation and new business opportunities
  • Keep client and product strategy to the forefront of all project discussions, both internal and external, and make related recommendations as needed
  • Review all material to ensure adherence to agreed client and product strategy
  • Represents the executive team to communicate and support our corporate vision, values, culture, and brand as well as corporate objectives, policies, and processes
  • Work with internal team to ensure it is meeting its goals and objectives while adhering to corporate values
  • Oversee financial aspects of client relationship, including compliance to contract/agreements, statements of work, purchase orders, invoices, and receivables
  • Develop and defend client statements of work (SOW)/scope details with input from core team members involved in project execution
  • Develop strategic/creative briefs for all projects, obtaining client agreement, and clearly communicate vision and expectations to the core team
  • Oversee forecasting and reporting for all assigned client accounts
  • Ensure team compliance with client contracts, timelines, and budgets
  • Manage, mentor, and develop assigned agency personnel
  • Review all major deliverables to ensure quality standards and client expectations are met
  • Attend and lead aspects of weekly client status, new project kick-offs, and project debriefs post-completion
  • Attend client meetings, congresses, and communicate key learnings to team and client
  • Actively participate in client presentations, selling and defending the agency's point of view

Client Core Team Roles and Responsibilities

  • Perform client core team responsibilities as needed
  • Proactively help team members carry out tasks
  • Agree and communicate roles and responsibilities of the client core teams
  • Onboard, train, mentor, and support team members
  • Remain aware of and attentive to daily organizational tasks to ensure team and operational effectiveness
  • Work with team members and managers to support work resourcing, prioritization, productivity, and quality
  • Work with team members and managers on issue resolution when needed
  • Define, communicate, enforce, and support operational processes
  • Manage individual team members; allocate and prioritize resources and workflow
  • Ensure all client core teams are assigned and effective
  • Ensure all client jobs are resourced and appropriately prioritized
  • Monitor progress and adjust appropriately
  • Foster and develop collaboration among core team members to ensure innovative solutions to client needs
  • Provide ongoing guidance regarding product strategy, decision making, and project planning
  • Intervene on behalf of client core teams if issues arise, such as: client issues, partner issues, quality assurance, resourcing, budget issues, changes in scope

Business Development

  • Assist leadership with the design and implementation of strategies and cross-selling initiatives
  • Lead strategic and tactical planning initiatives for assigned accounts according to client-defined financial calendars to secure ongoing business
  • Ensure that existing client revenue goals are achieved
  • Lead assigned business development opportunities and initiatives required to increase revenue to meet and exceed company goals
  • Actively seek new business opportunities within current clients according to strategic goals and objectives
  • Lead teams and resources to create and submit RFPs and proposals for prospective/new clients
  • Provide Synchrony Group cross-selling, new business development, and revenue growth for both new and existing clients
  • Monitor industry and therapeutic area and best practices and advances to ensure that Synchrony and our clients are at the cutting edge or leading the field

Internal and External Relationships

  • Lead and support key internal committees pertaining to Account Services and new business development
  • Represent the organization in an appropriate manner
  • Be a positive force for enhancing the work culture, consensus-building, and internal communications
  • Facilitate communication between team members and clients necessary to maintain strong relationships and effective account management
  • Resolve conflict and celebrate success; set clear team priorities; explain client/brand objectives and strategies; define success in terms of the whole team
  • Keep senior management apprised of critical client concerns and opportunities
  • Keep senior management apprised of critical internal issues, concerns, and opportunities

Key Competencies

  • Effective leadership skills, with strong focus on account services, strategic pharmaceutical marketing, and businesses processes
  • High level of integrity, confidentiality, and accountability
  • Well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills
  • Ability to manage outcomes to win-win resolution
  • Ability to provide management direction and developmental support to direct reports in preparation for future positions; provide challenging and stretching assignments; push tasks down to empower others; share ownership and visibility
  • Demonstrated ability to manage key constituent relationships
  • Able to identify key issues; creatively and strategically overcome challenges or obstacles
  • Effective attention to detail and a high degree of accuracy
  • Sound analytical thinking, planning, prioritization, and execution skills
  • Expert communicator both verbally and in writing
  • Strong presentation and persuasion skills: Can develop a clear point of view and tell a meaningful "story"; is effective in a variety of settings and group sizes with clients, peers, subordinates, and management; confidently expresses both data/facts, plus more controversial topics; commands attention and can manage group dynamics

Qualifications

Requirements

  • Bachelor's degree required; MBA or advanced degree preferred
  • Minimum 10 years’ agency experience in pharmaceutical marketing and account services
  • Demonstrated history of successful management of 5+ million dollars of fee/year specific to a pharmaceutical marketing agency
  • Experience managing and mentoring Account Services personnel
  • Substantial experience leading advertising and promotion marketing communication initiatives, including print, video, digital, and social media campaigns

Working Conditions

  • Ability to attend and conduct virtual or in-person presentations
  • Significant communication with clients and internal teams, including many presentations
  • Ability to travel as client needs require (e.g., client meetings, congress meetings, sales meetings)
  • Ability to commit to extra and/or nontraditional hours as client needs require

See more jobs at Synchrony Group

Apply for this job