Job Description
As an associate supporting Customer Service and Online Sales you will:
- Respond to incoming calls, emails and chat requests;
- Respond to various customer inquiries including warranty claims, online order requests and any other related issues;
- Meet and exceed call center goals for customer service standards, sales goals, call duration and other objectives;
- Support the online sales team during peak periods such as Boxing Day, Mad Friday, Cyber Monday, etc;
- Support customers throughout their shopping experience;
- Provide a complete sleep system by understanding customer needs, products such as mattresses, accessories, adjustable bases, etc. and closing the online sale with them.
Qualifications
The Qualifications and Experience we like to see:
- A minimum of 2 years’ experience in a sales and/or call center customer service environment
- Any post-secondary education is considered an asset
- Excellent communication skills in English and French, both written and verbal, is required
- Avid multitasker
- Ability to work in a fast paced environment and deal with a high volume of customer requests
- Problem management skills
- Computer skills and familiarity with programs such as Microsoft Teams, Outlook, PowerPoint, Zoom
- Ability to problem solve effectively within company policies and guidelines
- Tact and diplomacy at all times with internal as well as external customers
- Work in a home environment
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