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Sleep Country


Sleep Country is Canada's leading omnichannel mattress and bedding retailer and the only specialty sleep products retailer with a national bricks and mortar footprint and an online presence. Our commitment to providing Canadians with a better night’s sleep is unparalleled in the industry. Founded in 1994 by Christine Magee, Stephen Gunn and Gordon Lownds in Vancouver, British Columbia, the chain has since grown to over 265 stores across Canada.

Sleep Country is hiring a Remote Sales Associate

Job Description

As a Sales Associate you will:

  • Engage with customers to identify their needs and wants, promote our quality products and service offerings
  • Ensure our stores are always visually appealing through product presentation, replenishment and store housekeeping
  • Work together as part of the Sales team to exceed goals and expectations

Qualifications

The Qualifications and Experience we like to see:

  • Ideally have 1- 3 years of experience in Sales, Retail and/or Customer Service, this is considered an asset and not mandatory as we will invest in the right person!
  • A positive, optimistic attitude and a strong customer focus
  • Be ambitious and willing to commit to continuous education and learning
  • Available to work days, evenings and weekends
  • Critical thinking skills and the ability tackle problems on your own

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Sleep Country is hiring a Remote Représentant(e) du service à la clientèle bilingue - soutien aux ventes en ligne

Job Description

As an associate supporting Customer Service and Online Sales you will:

  • Respond to incoming calls, emails and chat requests;
  • Respond to various customer inquiries including warranty claims, online order requests and any other related issues;
  • Meet and exceed call center goals for customer service standards, sales goals, call duration and other objectives;
  • Support the online sales team during peak periods such as Boxing Day, Mad Friday, Cyber Monday, etc;
  • Support customers throughout their shopping experience;
  • Provide a complete sleep system by understanding customer needs, products such as mattresses, accessories, adjustable bases, etc. and closing the online sale with them.

Qualifications

The Qualifications and Experience we like to see:

  • A minimum of 2 years’ experience in a sales and/or call center customer service environment
  • Any post-secondary education is considered an asset
  • Excellent communication skills in English and French, both written and verbal, is required
  • Avid multitasker
  • Ability to work in a fast paced environment and deal with a high volume of customer requests
  • Problem management skills
  • Computer skills and familiarity with programs such as Microsoft Teams, Outlook, PowerPoint, Zoom
  • Ability to problem solve effectively within company policies and guidelines
  • Tact and diplomacy at all times with internal as well as external customers
  • Work in a home environment

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Sleep Country is hiring a Remote Expert(e) des ventes en ligne - centre d'appel

Job Description

Shift: 4pm-12am EST (1pm-9pm PST)

In this role you will:

  • Provide service to customers over the phone and via Online Sales Chat, sell mattresses, accessories and services to customers from greeting through order entry.
  • Handle large amounts of inbound and outbound calls in a timely manner; following call centre scripts in a timely manner.
  • Identify customer needs, clarify information, research issues and provide solutions.
  • Meet personal / team qualitative and quantitative targets and established sales goals.
  • Handle multiple customers and their demands at one time.
  • Efficiently and effectively, complete order entry, delivery scheduling, processing payments, thank you cards, 3-day calls, open order reports, return customer calls, etc.
  • Utilize software, databases, scripts and tools appropriately and effectively.
  • Create urgency and leads for store locations. Create pre-determined appointment times for customers to visit our stores.

Qualifications

The Qualifications and Experience we like to see:

  • High School Diploma
  • Familiarity with online chat services, telesales and retail sales experience
  • Strong phone, verbal, written and online communication skills along with active listening.
  • Proficient skills with computers, CRM software and strong typing skills.
  • Ability to multi-task, set priorities and manage time effectively.
  • Strong negotiation skills
  • Ability to work remotely from home
  • Work weekdays and weekends as needed
  • Build a connection with customers over the phone or via chat
  • Adapt to different personality types
  • Manage customer relationships in a professional, tactful and respectful manner at all times
  • Resolve issues in a creative and persuasive manner
  • Bilingual English and French (written and verbal) is an asset

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