Job Description

We are looking for a new apprentice to join our Knowledge Management Team:

• Starting from: September 2024
• Duration: 1 year
• Languages: English (French + another European language is a +)
• Location: Paris (working remotely is possible)

You will:

???? play a key role in assisting the Knowledge Management team in organizing knowledge inside the company and providing outstanding content and communication to our users. 

???? have the opportunity to develop a broad range of soft and hard skills by creating valuable and diverse content in order to enable our growing user base to have a great experience when learning to use the Shippeo tool.

????Some of your responsibilities will include :

• Create, structure, and feed our brand-new public help center with new or updated content.
• Coordinate content creation for our restricted section Helpcenter, in-app learning tool, and downloads section.
• Create, structure, and feed with new content our learning platform with e-learning content (tutorials, videos, pictures, texts, quizzes).  
• Providing feedback and supporting the team in evaluating the current content and shaping the future content and communication strategy.
• Participate in ad-hoc communication efforts (newsletters, product documentation…)

Qualifications

• You are a master's student in technical writing, documentation, knowledge management, or similar (Bac + 4-5)
• You can break down complex matters easily into accessible content
• You have basic knowledge of minimalism and structured content writing (DITA standard knowledge is a +)
• You have an eye for aesthetics and ideally design skills 
• You are interested in pedagogical content
• You are autonomous in your work and you can multitask
• You have good interpersonal skills
• You are rigorous and organized
• You have excellent writing skills and ideally experience in copywriting, technical writing, or other content production
• You have excellent communication skills (written as well as spoken)

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Job Description

Our product is composed of a mission critical SaaS web platform (API everywhere), with high traffic inbound/outbound integrations.

Our mission is to anticipate problems and proactively alert end-customers so they can efficiently manage exceptions. We achieve this by collecting and matching millions of theoretical and real data from different stakeholders.

The technical team is structured in three feature teams:

• Connect to collect: quickly build highly-available integrations to fetch and send orders, events and positions (we are looking for someone to join this team in priority)

• Track to react: automatically track orders, detect exceptions and alerts our users so they can react

• Analyze to improve: leverage our data to improve our offer insights to our users

In a context of strong growth, we are looking for a Senior Software Engineer PHP / Symfony to deliver cutting edge solutions with a mindset oriented on delivering a production ready solution.

Reporting to the Engineering Manager, your work will focus on improving our technical architecture and developing new functionalities. You will be responsible for all aspects : technical design, development, testing, documentation, deployment and maintainability.

What you will do:

• Design and maintain server-side application logic using PHP Symfony in an event-driven environment

• Write qualitative, readable and tested code

• Collaborate with front-end developers on designing the most performant and scalable APIs

• Design and optimize applications for high performance, high availability and high scalability

• Ensuring optimal performances of the requests to the databases

• Document your processes, your APIs using OpenAPI and the database schemas

• Apply new architectural patterns within our stack : DDD, CQRS, event sourcing, micro-services

• Keep informed of advancements in the field of engineering

Generally composed of 2 backend developers, 2 frontend developers, 1 product manager, 1 product designer, each feature team has the full ownership for selecting and delivering the features that will have the greatest impact for our users. Close collaboration, agile method and tests: we try every sprint to improve our processes.

Your stack :

• Stack : PHP (Symfony 6.4) 

• Event Driven Design philosophy: DDD Main Patterns : CQRS, Event sourcing

• Asynchronous event model (RabbitMQ)

• Interface: API REST

• Testing : Phpspec, Phpunit, Phpstan,

• Database: Postgres, MySQL,MongoDB,Postgres, Time Series Database, Algolia,

• EventStoreDB Methodology : OKR, Scrum, Event storming

Qualifications

We are looking for a developer with a good knowledge of the technologies we use, but what matters most is that:

• You are passionate, experienced and enjoy working in a team in an agile context

• You are not afraid to confront new problems and overcome them

• You deliver qualitative, powerful and tested code 

Your Profile :

• Must have experience with a event driven architecture

• Software Engineering in a highly paced environment

• Must have experience in developing server-side application logic using PHP Symfony

• Must have experience with at least one relational database and a noSQL database

• Familiarity with RabbitMQ, Grafana, Kibana, ElasticSearch

• You develop pragmatic solutions without overengineering, and choose simple, straightforward solutions over more complex ones

• You align your work with the company's business objectives and seek to deliver business value

• You have a strong emphasis on developing solutions that are production ready with a mindset oriented towards you build it, you run it

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Job Description

????‍???? As a Project Manager, you will join a team of 20 members with diverse international backgrounds who are responsible for the implementation of the Shippeo solution across multiple customer organizations and a wide range of different industries.

You will lead the implementation process for multiple clients simultaneously, being fully responsible for the success of the roll-out. Your role will be central to the organization and you will have the chance to work closely with various internal and external teams.

Reporting to the Project Director, as a Project Manager your responsibilities will include: 

• Guide the customer through the whole implementation process – collect client requirements, build the project plan, support the technical setup, train the key users, handle regular reporting, lead change management.
• Organize and lead weekly customer project meetings to follow-up on current and next actions ensuring a smooth roll-out as well as steering committees to review goals, progress, risks, and opportunities with all stakeholders.
• Travel occasionally, if necessary for client projects or internal workshops.
• Work closely with our Customer Success team to ensure project management delivery is aligned with clients required business outcomes.
• Coordinate and lead the internal teams involved on the implementation (Product, Support, Carriers onboarding).
• Work on internal cross-team projects and initiatives to further strengthen our product and organization
• Identify risks and issues to effectively delivering the implementation as planned and build a risk mitigation plan
• Collaborate with interns on your projects and help them grow within their position

Qualifications

???? We are seeking a highly motivated candidate to join our team as a project manager, who can demonstrate the following skills and qualifications:

• ​Fluency in English and Dutch/French/German/Italian (knowledge of a third European language is a plus)
• 1 to 2 years of experience working in an Analyst or Project Management role, preferably at a consulting firm or comparable background
• Autonomy and willingness to take on challenging responsibilities in a fast-growing company that aims to revolutionize an entire industry
• Strong organizational skills as well as the ability to multitask and prioritize workload effectively in a fast-paced environment.
• Excellent analytical skills to quickly identify problems and propose effective solutions
• Strong communication skills, both written and verbal in order to efficiently handle daily client and internal requests.
• Proficient interpersonal skills, demonstrated by the ability to build authentic business relationships and effectively manage relational challenges

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Job Description

We are looking for a new apprentice to join our Knowledge Management Team:

• Starting from: September 2024
• Duration: 1 year
• Languages: English (French + another European language is a +)
• Location: Paris (working remotely is possible)

You will:

???? play a key role in assisting the Knowledge Management team in organizing knowledge inside the company and providing outstanding content and communication to our users. 

???? have the opportunity to develop a broad range of soft and hard skills by creating valuable and diverse content in order to enable our growing user base to have a great experience when learning to use the Shippeo tool.

????Some of your responsibilities will include :

• Create, structure, and feed our brand-new public help center with new or updated content.
• Coordinate content creation for our restricted section Helpcenter, in-app learning tool, and downloads section.
• Create, structure, and feed with new content our learning platform with e-learning content (tutorials, videos, pictures, texts, quizzes).  
• Providing feedback and supporting the team in evaluating the current content and shaping the future content and communication strategy.
• Participate in ad-hoc communication efforts (newsletters, product documentation…)

Qualifications

• You are a master's student in technical writing, documentation, knowledge management, or similar (Bac + 4-5)
• You can break down complex matters easily into accessible content
• You have basic knowledge of minimalism and structured content writing (DITA standard knowledge is a +)
• You have an eye for aesthetics and ideally design skills 
• You are interested in pedagogical content
• You are autonomous in your work and you can multitask
• You have good interpersonal skills
• You are rigorous and organized
• You have excellent writing skills and ideally experience in copywriting, technical writing, or other content production
• You have excellent communication skills (written as well as spoken)

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Job Description

Job Overview:

As the Head of Support, you will play a critical role in driving customer satisfaction and loyalty, which are vital to our success. You will lead a team of 10-15 support professionals, overseeing all aspects of support operations, serving customers as well as multiple partners (carriers & software editors). This includes strategy development, process optimisation, team management, and direct interaction with our customers and partners to address complex issues. Your leadership will ensure our support team exceeds customer expectations, contributing to our overall growth and success.

Key Responsibilities:

• Develop and implement customer and partner support strategies that align with our business goals and ensure a seamless customer experience.
• Manage and lead the support team, setting clear objectives, conducting performance reviews, and fostering professional development.
• Analyse support metrics (e.g., response times, resolution rates, typical questions) to identify trends, make data-driven decisions, and report on performance.
• Establish and maintain high standards of customer service, and ensure the team adheres to them.
• Ensure the team is adequately equipped and trained to handle the volume and complexity of customer support inquiries. Develop training plans with our enablement team and tooling development with Product & Engineering
• Work closely with the Product and Engineering teams to identify, report, and resolve product issues or trends flagged by customers.
• Stay at the forefront of support industry to leverage all best practices and make support at Shippeo a key differentiator - e.g. implement AI-based support automations, etc.
• Handle complex customer inquiries or complaints, providing solutions that enhance customer satisfaction. Collaborate with sales team and participate when needed to discussions with prospects to present our support model and SLAs
• Develop and maintain a comprehensive knowledge base and self-service options to empower customers.
• Participate in cross-functional teams to improve product development, marketing strategies, and customer success outcomes based on customer feedback.

Qualifications

• Bachelor’s degree in Business, Marketing, or a related field. A Master's degree is a plus.
• Minimum of 5 years of experience in customer support, with at least 2 years in a leadership role, preferably in a B2B SaaS environment.
• Proven track record of managing and scaling customer support teams, ideally 24/7 organisation
• Strong analytical skills to evaluate performance metrics and make data-driven decisions.
• Exceptional interpersonal and communication skills, with the ability to interact effectively with all levels of the organization and with customers.
• In-depth knowledge of customer support software, databases, and tools.
• A first experience implementing AI-based support automation, especially leveraging GenAI, is a strong plus.
• Ability to work in a fast-paced, dynamic environment and adapt to changing business needs.
• Demonstrated ability to lead, motivate, and develop a high-performing team.

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Job Description

???? Join Our Team as an HR Business Partner Intern! ????

Are you passionate about human resources and eager to gain hands-on experience in a dynamic and supportive environment? As an HRBP intern, you’ll be an integral part of our team, gaining hands-on experience and contributing to meaningful projects. Ready to dive in? Let’s explore what awaits you:

Your Role: HRBP Intern

As an HRBP intern, you’ll collaborate with cross-functional teams, learn the ropes of HR strategy, and make a real impact. Here’s a sneak peek into your responsibilities:

???? Job Requisition Process:

• Work closely with our Talent Acquisition Team and Finance department.
• Supervise the job requisition process, ensuring seamless coordination.

⏳ Trial Period Process:

• Partner with managers to oversee trial periods for new hires.
• Provide valuable insights to enhance the onboarding experience.

???? Performance Reviews:

• Team up with our SVP People to streamline performance reviews.
• Dive into our talent management tool (Elevo) to prepare mid-year reviews.
• Analyze data and create insightful reports for executive management.

???? People Metrics:

• Collaborate with our SVP People to develop Quarterly KPIs.
• These metrics drive our strategic decisions and organizational growth.

????Learning & Development:

• Shape our training plan implementation:
• Organize engaging training sessions.
• Manage financing requests with our OPCO.
• Contribute to e-learning content in our Learning Management System (LMS).

???? Engagement Initiatives:

• Join forces with our Culture Director:
• Prepare our bi-annual Satisfaction & Engagement Survey.
• Uncover valuable insights to enhance employee experience.

Qualifications

What We’re Looking For:

????Student Status:You are currently pursuing a degree in Human Resources, Labour Law, Business Administration, or a related field.

????HR enthusiasts: If you are an HR enthusiast who needs a mandatory internship you are in the right place!

???? Bilingual Proficiency in English and either German, French or Dutch:You effortlessly navigate conversations in both languages. Proficiency in additional European languages is a bonus, showcasing your global outlook

???? Software Proficiency & HRIS Experience: You possess strong skills in MS Office and/or Google Workspace. Additionally, previous experience with Lucca HRIS is advantageous.

????Passionate learners: We’re all about curiosity and growth. If you thrive in a dynamic environment., we want to hear from you.

????Curiosity for HR and Business Strategy: You are always eager to explore and uncover new insights into how people management, talent development, and organizational goals intersect.

Ready to Embark on Your HR Journey?

Apply now and let’s create a future-ready workplace together! ????

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