About the team

The Product Design team is a crucial organization in the pursuit of delivering high-quality tools that help local businesses grow their customer base. This means we have to be extremely empathetic in our approach to design, and this starts with the team. We're focused on building a diverse team capable of being supportive and creative throughout all of the collaboration and feedback present in any healthy design team. Building a strong, supportive, and empathetic Product Design team means we aim to hire the best folks no matter where they live. 

For those living in the area surrounding Lehi, Utah, this role will require you to work at least 3 days a week (Tue, Wed, Thur) in our Lehi, UT office. 

About the role

As a Senior Product Designer, you’ll partner closely with product managers, designers, and engineers to build and ship creative solutions and experiences to customers running small businesses all over the world. You’ll design workflows, interactions, prototypes, and visuals that are thoughtful and practical, leading to a direct impact on Podium, our customers, and their businesses.

What you will do

• Lead the design of end-to-end features for various product areas leading to business impact for Podium and our customers. This includes working across many of our product areas such as automations and integrations, leads and reviews, mobile, messaging, and more.
• Develop, maintain, evolve, and design within style standards (spanning desktop and mobile), with an eye towards efficiency and a consistent user experience.
• Conduct user research to understand our customers and their needs.
• Work cross-functionally with Product, Marketing, and Engineering partners representing design at Podium, providing and seeking feedback, and participating in feature prioritization and planning.
• Seek out feedback from peers and customers and apply what you learn to elevate your design solutions.

• Participate in recruiting and interviewing of design candidates to help build a high-functioning Product Design team.

About you

• You have an excellent portfolio showcasing a strong foundation in typography, interaction design, and visual design.
• You have case studies that demonstrate your ability to design solutions across mobile, web, and desktop applications that meet user needs, product requirements, and drive business impact.
• You have experience in product design organizations and working cross-functionally with Product and Engineering to develop strategy and rationale for new features and product directions.

• You're an excellent facilitator and are comfortable leading teams through ideation, research, and the natural ambiguity that occurs when defining new features.

• You have excellent written and verbal skills. You clearly explain design decisions and rationale grounded in design and usability principles, even to team members who don't share your background.
• You have a solid design process, but also know how to balance process against impact including understanding of technical constraints and effectively balance quality and speed.

Benefits

• Open and transparent culture 
• Life insurance, long and short-term disability coverage
• Paid maternity and paternity leave
• Fertility Benefits
• Generous vacation time, plus three 4-day summer holiday weekends
• Excellent medical, dental, and vision benefits
• 401k Plan with competitive company matching
• Bi-annual swag drops with cool Podium gear and apparel 
• A stellar HQ (Utah) gym with local professional coaches and classes offered
• Onsite HQ (Utah) child care center, subsidized for employees
• Additional benefits for fully remote employees

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

We are looking for a consultative and creative sales recruiter to grow and scale our teams. You can expect high-impact and wide-ranging responsibilities that include: owning full-cycle recruiting, driving hiring strategy and partnership with company leaders, leading first-in-kind searches, and delivering best-in-class candidate experience. You must be a builder who thrives in a learning environment—unafraid to try new things, embrace new ideas, and welcome suggestions for how we can iterate on our processes. This role is a contract role. Hours will start at 20 hours a week in May and ramp to 40 hours a week June - October. Pay is $30 an hour. 

RESPONSIBILITIES

• Partner with senior leaders across the sales organizations to develop and execute recruiting strategies
• Concentrate on creating strategic plans for sourcing candidates with diverse backgrounds for each of your roles
• Track and analyze metrics and report on hiring progress to business leadership on a regular cadence
• Help initiate and implement creative and scalable changes to our existing recruiting strategies
• Work closely with cross-functional teams like Finance, People Ops, Benefits, Onboarding and Legal to deliver a high-quality and holistic candidate experience and to close top talent

EXPECTATIONS FOR SUCCESS

• 1+ years of recruiting experience
• Track record or aptitude for successfully identifying and qualifying a diverse pool of technical candidates through LinkedIn, resume reviews, and other creative methods
• Strong executive communication skills, ability to influence and guide senior leaders.
• A positive personality and willingness to jump in and help with special projects
• Think like an owner. Take ownership and initiative within the tasks that have been assigned to you. Ability to work effectively and independently.
• Strong work ethic, high sense of urgency, and ability to deliver results
• Sales Hiring Experience especially outside sales is a plus

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

What you will do:

• Work with Podium’s business partners to identify, define, and clarify the scope of problems/issues in terms of system requirements and processes
• Understand key Go-to-Market (Marketing + Sales) operational processes and be comfortable strategizing with our department stakeholders on the best technical solutions
• Facilitate requirement gathering meetings, communicate complex business needs into clear, actionable systems requirements, research and evaluate alternative solutions with our business team members
• Evaluate the design of existing business processes & systems to judge their functionality, effectiveness, reliability, performance, usage, maintainability, and cost of ownership.
• Understand and articulate data requirements and data quality standards related to business application projects
• Collaborate with other analysts and project contributors to create comprehensive and cohesive solution approaches 
• Solve complex problems and develop innovative solutions related to the GTM & CS application suite (Salesforce Sales Cloud, etc) while driving for OOTB solutions and articulating the pros/cons of customizations
• Work with a dedicated team (Admin, Developer, Program Manager) to build a best-in-class GTM and Customer Success flow across multiple systems

What you should have:

• You are highly adaptable in a fast-paced hyper-growth environment and able to thrive within ambiguity.
• Experience with Go-to-Market operations and relevant platforms for Sales and Marketing teams (Salesforce and Marketo are a must)
• Minimum of 2 years experience in Salesforce.com, including automation and flow experience
• Deep understanding of the Lead to Opportunity and overarching customer lifecycle business process 
• Deep analytical capabilities with experience writing queries (SQL) and using data visualization tools, including Sigma, Tableau, etc. 
• Minimum of 2 years experience in business process and/or requirements gathering
• Experience working in complex, enterprise, global Salesforce implementations
• Experience working in a business process team and coordinating process efforts across multiple levels of the organization
• Ability to perform efficiently within a high-pressure, fast-paced environment.
• Enterprise business solutioning experience for large corporations
• Technical implementation consulting experience is a plus

BENEFITS

• Open and transparent culture 
• Life insurance, long and short-term disability coverage
• Paid maternity and paternity leave
• Fertility Benefits
• Generous vacation time, plus three 4-day summer holiday weekends
• Excellent medical, dental, and vision benefits
• 401k Plan with competitive company matching
• Bi-annual swag drops with cool Podium gear and apparel 
• A stellar HQ (Utah) gym with local professional coaches and classes offered
• Onsite HQ (Utah) child care center, subsidized for employees
• Additional benefits for fully remote employees

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

Role/Team Description

As a Senior Android Engineer at Podium, you'll play a vital role in our close-knit, agile Android team, driving the evolution of our app. You'll join a culture that values collaboration, innovation, and continual growth. You'll collaborate closely with diverse teams, including product managers, designers, and engineers, to deliver high-caliber solutions that meet our customers' needs. It's an opportunity to make a real impact in a dynamic and supportive environment. This role is specifically to help us create the future of voice by building out our softphone offering on android. You will need to have experience working on a VoIP product to apply for this role. 

What you will be doing:

• Design, develop, and maintain high-quality Android applications with a focus on VoIP functionality.
• Collaborate closely with cross-functional teams to translate requirements into technical solutions.
• Implement and optimize VoIP features, ensuring seamless and reliable communication.
• Utilize Kotlin and Jetpack Compose to create elegant and efficient user interfaces.
• Conduct code reviews, provide constructive feedback, and mentor junior team members.
• Stay updated on the latest Android technologies, trends, and best practices.
• Troubleshoot and resolve complex technical issues, ensuring the stability and performance of the application.
• Actively participate in sprint planning, daily stand-ups, and retrospectives.
• Architect mobile infrastructure to ensure a reliable VoIP experience that seamlessly integrates with native Android phone call experiences

What you should have:

• 5+ years of professional experience in Android application development on a VoIP product
• Experience with VoIP platforms like NetSapiens, OpenSIPS, Asterisk, or Kamailio.
• Ability to diagnose, troubleshoot, and resolve quality issues related to VoIP, video, and telephony platforms.
• Experience troubleshooting telecommunications networks, VoIP, SIP, RTP, RTCP, parsing call records, sip traces, MOS Score, jitter, and delay is required.
• Strong proficiency in Kotlin and experience with Jetpack Compose for building modern UIs.
• Extensive knowledge of Android SDK, architecture components, and best practices.
• Experience with audio and video processing, optimization, and troubleshooting.
• Solid understanding of networking concepts and protocols, particularly in the context of real-time communication.
• Experience with version control systems, such as Git, and continuous integration tools.
• Excellent problem-solving skills and a passion for learning new technologies.
• Strong communication and collaboration skills, with the ability to work effectively in a fast-paced environment.
• Embody the "Be a Founder" mentality in everything you do.

What we hope you have:

• Hands-on experience with network monitoring, diagnostics, and analytics tools related to mobile devices.
• Proficient in packet capture utilities and identifying application issues at the packet level.
• Strong knowledge of VOIP and telecommunication industry standards.

• Successfully help team members initiate the sales cycle through prospecting and outreach efforts 
• Master the ability to evangelize the Podium story 
• Achieve and exceed team monthly quotas 
• Align Podium solutions with prospect business objectives/needs 
• Build new territories
• Collaborate with pod leaders, marketing, peer managers and other stake holders throughout the business
• Hire and scale your team
• Onboard, coach and train throughout the SDR organization
• Comfortable leading with radical candor and are willing to have tough conversations 
• This position will start as a remote and grow into an in-office position

• Geographically located in Bogota, Colombia 
• Speak English fluently
• 4-year degree preferred in Business or related field 
• Two years B2B technical sales experience (or other qualified sales experience) 
•  Proven success in prospecting new markets and setting appointments with new business

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status. 

RESPONSIBILITIES

• Support Podium's USA based employee for travel and expense related processes
• Review and ensure all corporate employee transactions are within policy
• Review employee expense receipts and invoices for accuracy
• Communicate issues and violations with employees
• Become expert of company’s travel policy and answer employee inquiries
• Assist employees with travel booking issues where necessary
• Review corporate travel transactions
• Assist with other accounts payable processes
• Assist with other accounting/finance projects as necessary

REQUIREMENTS

• 2+ years related experience or bachelor’s degree preferred
• SaaS industry experience preferred
• Excellent interpersonal, decision-making and analytical abilities
• Exceptional verbal and written communication skills
• Eager, quick learner with strong teamwork spirit
• Attention to detail with the ability to manage multiple projects simultaneously
• Proficient in English communication 

BENEFITS

• $7.65 USD per hour for 40 hours a week
• Transparent culture
• Great opportunities for career growth
• Swag

• Prospect, educate & qualify leads to create sales-ready opportunities 
• Master the ability to evangelize the Podium story 
• Align Podium solutions with prospect business objectives & needs 
• Collaborate with sales reps to schedule prospect calls, meetings and demos 
• Proactively keep abreast of our industry and the technology landscape to ensure you are a trusted resource to prospects and customers 
• Make strategic outbound calls & emails daily 
• Acquire key prospect data from the initial conversation, from the web and other sources, and ensure clean and accurate data is entered and maintained in CRM 
• Achieve or exceed monthly quotas of qualified appointments/demos scheduled and deals closed
• This position will start as a remote and grow into an in-office position

• Geographically located in COLUMBIA
• Speak English fluently
• 4-year degree preferred in Business or related field 
• Two years B2B technical sales experience (or other qualified sales experience) 
•  Proven success in prospecting new markets and setting appointments with new business

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status. 

• Work closely with the Sales, Finance, Legal, and Business Operations teams to promote business efficiency, accuracy and growth.
• Manage and support sales contracting flow, from proposal building to quote generation to contract close.
• Manage and support approval framework and associated sales/contracting policies to drive sales forward while maintaining deal integrity.
• Identify and communicate process improvements/recommendations and collaborate to drive implementation.
• Perform and manage a variety of day-to-day and ongoing projects relating to sales and business efficiency.

• Bachelor’s Degree in business, accounting, economics, or similar field of study.
• Strong communication and organizational skills.
• Ability to think like an owner and maintain a solutions-oriented mindset. 
• Strong work ethic, high sense of urgency, and ability to multitask, prioritize, and deliver results on a tight timeline.
• Able to work US Mountain Time Zone hours. 

• Sales Operations, Salesforce CRM and/or Quote-to-Cash system experience preferred.

We are looking for an experienced Senior Graphic Designer with motion design experience to join our in-house Brand team. At Podium, our mission is to help local businesses win. Our lead conversion platform, powered by AI and integrations, helps local businesses convert leads faster, communicate easily, and make more sales. Every day, 100,000+ businesses and millions of workers use Podium to power their front office.

Our creative team acts as the internal agency working to provide thoughtful, strategic, and inventive design to support the entire company, working closely with departments like marketing, product and sales. From digital and print, to event collateral and company apparel, we prioritize standout design in everything we do. 

Role and Responsibilities:

• Lead design for digital, paid social, event collateral, print, ebooks, animations, company apparel, brand illustration and other brand/marketing initiatives. 
• Work with ACD to roll out a new Podium brand by evolving our design system and developing multiple brand touchpoints across various channels.
• Strategize with internal stakeholders and Brand leads to determine projects and priorities
• Proactively work to reduce friction and contribute to a positive working environment

Qualifications and Skills:

• Diverse, standout portfolio showcasing a breadth of work in brand design, digital, and print design
• 4-6 years of professional experience, preference working in in agency or tech
• Experience with motion design not required, but highly preferred
• Experience and knowledge of Figma and Adobe Suite necessary
• Honed eye and understanding for typography, layout, hierarchy, and trends
• Ability to constructively give and receive feedback with other designers
• Work well in a fast-paced environment that requires flexibility, ownership, and focus
• Able to manage multiple project workload, communicate clearly, and work collaboratively with cross functional teams

BENEFITS

• Open and transparent culture 
• Life insurance, long and short-term disability coverage
• Paid maternity and paternity leave
• Fertility Benefits
• Generous vacation time, plus three 4-day summer holiday weekends
• Excellent medical, dental, and vision benefits
• 401k Plan with competitive company matching
• Bi-annual swag drops with cool Podium gear and apparel 
• A stellar HQ (Utah) gym with local professional coaches and classes offered
• Onsite HQ (Utah) child care center, subsidized for employees
• Additional benefits for fully remote employees

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

Our Customer Support efforts are essential to our customers' experience, helping to answer questions,  troubleshoot customer inquiries, and working creatively to keep customers working on what matters most: growing their business! 

People who thrive in this role are curious and creative; they’re driven by empowering others to be successful. They’re energized by the opportunity to be challenged and enjoy growing and stretching their skills every day. The customer is at the center of everything we do.

We are currently seeking a highly organized and detail-oriented Phone Porting Specialist to join our team. In this role, you will play a critical role in managing the phone number porting process from end-to-end, ensuring a smooth transition for our customers. This role involves direct communication with customers, 3rd party vendors, and internal teams to facilitate porting requests, resolve any issues, and maintain accurate porting data.

Responsibilities:

• Manage Email Communications: Handle all email communications with 3rd party vendors regarding port initiation, rejections, and completion. Ensure all correspondence is clear, professional, and timely.
• Process New Ports: Process all porting requests for new or existing customers, ensuring all submissions are accurate and completed in a timely manner.
• Data Validation and Entry: Perform necessary data validation and entry tasks, ensuring all customer information is correct and up-to-date.
• Maintain Porting Data: Keep track of all porting activities on Podium customers, updating the Salesforce dashboard or individual cases as required.
• Test Ports: Conduct thorough testing of all ports when they go live, including both voice and SMS functionalities, to ensure everything is working perfectly.
• Handle Escalations: Manage escalations when ports go live, running basic checks, communicating with 3rd party vendors about potential issues, and collaborating with the Engineering team to resolve any problems.
• Order hardware: Work with third party vendors to place orders for new hardware daily. 

General terms of successful contract fulfillment will be based on:

• Number of ports initiated
• Number of successful ports
• Average time to port within a specific time frame

What experience you should have:

• MUST SPEAK ENGLISH FLUENTLY
• Proven experience in telephony or a similar field.
• Strong ability to manage multiple projects and meet tight deadlines.
• Excellent communication skills, with the ability to interact effectively with customers, vendors, and internal teams.
• Detail-oriented with strong data entry skills.
• Basic technical knowledge of telecommunications networks and systems.
• Familiarity with CRM software, preferably Salesforce.

What you should know:

• Must be available to provide services within U.S. business hours. Typical schedule is 8am-5pm MST/11pm-8am PH time. (Subject to change based on team’s needs) 

Compensation:

• Compensation is $1100 USD / month

Podium is seeking the next candidate to join our amazing Technical Product Support team. The Technical Product Support Specialist is a critically important role for Podium as we continually develop products and scale our customer service offerings. Sitting with our Product Support team, your primary responsibilities are to own specific products from a technical perspective, ensure quick escalation and resolution of issues, effectively report feedback and feature requests, provide internal documentation and training to the broader Support team with best practices and comprehensive detail - a true 360 degree expert in the given product(s). You will work closely with cross-functional teams such as Product, Engineering, Customer Success and Product Support to ensure we provide the highest level of service and resolution to our  customers, aligned with goals of overall customer satisfaction and maximized net retention.

The ideal candidate thrives in ambiguity and drives innovation with a founder mentality. While this role is not purely customer-facing in nature, you will be involved in escalations and resolution, and will join customer meetings when appropriate. This is especially true for this VoIP role as we continue to expand our Phones product. Technical Product Support Specialists will report directly to the Technical Product Support Manager.

What You Will Do:

• Troubleshoot & resolve challenging issues, ensuring customers can easily see value with Podium
• Serve as a point of escalation, vetting legitimacy of product-related issues in Support
• Develop system for feedback loops in close collaboration with the Product team
• Build an efficient and effective system of troubleshooting, documentation, escalation and prioritization of product-related issues or requests
• Create and regularly update internal documentation of our products and process
• Train the broader Support teams on our products, new features and best practices
• Maintain open communication channels within the broader Support and Product teams
• Recommend and potentially deploy fixes for vetted code-related issues, working with Product & Engineering
• Serve as the Voice of the Customer, socializing organized qualitative and quantitative data to cross-functional partners to improve our products
• Work cross-functionally with Podium teams on various ad-hoc initiatives to enhance the customer experience
• Resolve escalated cases promptly while holding Product and Engineering accountable to established Service Level Agreements.

What You Should Have:

• Customer-first attitude with a strong sense of empathy
• Experience in Product or Technical Support
• Ability to drive innovation and efficiency in an unstructured environment
• Familiarity with troubleshooting VoIP, networking, and modern web services
• Analytical and data-oriented approach to problem-solving

How You Will Stand Out:

• 2+ years of experience in VoIP technical/networking support or related field
• Experience leading processes
• A proven track record of adding real value at a dynamic and fast-growth company
• Familiarity with VoIP protocols such as SIP, RTP, and RTCP
• Knowledge of network infrastructure and protocols including LAN, WAN, VLAN and QoS
• Software development experience or ability
• Strategic and creative problem solving
• Bachelor's degree in STEM

Benefits:

• Open and transparent culture
• Life insurance, long and short-term disability coverage
• Paid maternity and paternity leave
• Fertility Benefits
• Excellent medical, dental, and vision benefits
• 401k Plan
• Bi-annual swag drops with cool Podium gear and apparel
• A stellar HQ (Utah) gym with local professional coaches and classes offered
• Onsite HQ (Utah) child care center, subsidized for employees

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

The Role:

Podium is seeking a talented Senior Software Engineer with expertise in building VOIP solutions. In this role, you will join a team of intelligent and dedicated engineers tasked with empowering local businesses by creating a modern phone service for collecting and converting leads for local businesses. If you are passionate about tackling complex challenges, thrive in a fast-paced, iterative environment, and know how to break down intricate problems in the telecom space, we think you’ll be a great fit.

What you will be doing:

• Develop and deploy VOIP features powered by a cloud PBX for local businesses to capture leads more efficiently and handle their phone system needs.
• Diagnose, troubleshoot, and resolve quality issues related to VoIP, video, and telephony platforms.
• Collaborate with cross-functional teams to design and develop VoIP solutions that meet the needs of our customers, ensuring high call quality and reliability.
• Identify and resolve bottlenecks and performance issues within our VoIP infrastructure. Implement optimizations to enhance system efficiency and reduce latency.
• Play a key role in system implementations, contributing your expertise and knowledge to ensure successful project outcomes.

What you should have:

• 8+ years of hands-on programming experience with at least one modern language such as Python, Go, or Elixir.
• Experience with VoIP platforms like NetSapiens, OpenSIPS, Asterisk, or Kamailio.
• Ability to diagnose, troubleshoot, and resolve quality issues related to VoIP, video, and telephony platforms.
• Experience troubleshooting telecommunications networks, VoIP, SIP, RTP, RTCP, parsing call records, sip traces, MOS Score, jitter, and delay is required.
• Strong analytical and problem-solving skills, proven ability to decompose complex issues, and drive innovation in a highly iterative development process.
• Excellent communication skills and the ability to work effectively in a team setting and articulate technical concepts to diverse audiences.
• Ability to solve ambiguous problems and thrive in a fast-paced environment.

What we hope you have:

• 6+ years of experience with cloud and hybrid or on-premises infrastructures, architecture designs, migrations, industry standards, and/or technology management.
• Solid understanding of OSI model, firewalls, IP routing, IP switching, VLANS, and QOS/COS.
• Hands-on experience with network monitoring, network diagnostics, and network analytics tools.
• Proficient in packet capture utilities and identifying application issues at the packet level.
• Experience in network, server, and application-status monitoring.
• Strong knowledge of VOIP and telecommunication industry standards

BENEFITS

• Open and transparent culture 
• Life insurance, long and short-term disability coverage
• Paid maternity and paternity leave
• Fertility Benefits
• Generous vacation time, plus three 4-day summer holiday weekends
• Excellent medical, dental, and vision benefits
• 401k Plan with competitive company matching
• Bi-annual swag drops with cool Podium gear and apparel 
• A stellar HQ (Utah) gym with local professional coaches and classes offered
• Onsite HQ (Utah) child care center, subsidized for employees
• Additional benefits for fully remote employees

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

Podium’s Analytics and Data Science team generates insights that shape the future of our products, operations, and customer relationships. We are seeking a highly motivated and analytically adept Data Scientist with a strong strategic mindset to join our team. In this role, you will collaborate closely with cross-functional teams to uncover valuable insights from complex datasets, develop actionable strategies, and contribute to our overall business growth. 

What you will be doing:

• Working closely with a team of data analysts/scientists in developing new and improved analytics systems, all the way from prototyping to production.
• Researching, designing, implementing, and deploying full-stack scalable data analytics vision and machine learning solutions to challenge various business issues.
• Attacking Podium’s most critical business problems, identifying solutions, and partnering with technical and operational teams to create business value
• Synthesizing large volumes of data from various sources to develop targeted insights using repeatable and scalable techniques
• Handle ad hoc reporting and analytics requests, while addressing stakeholder long-term goals and ensuring we’re solving the right problems
• Presenting salient visualizations that clearly articulate findings
• Changing how we think about and run the business

What you should have:

• 4+ years of relevant experience with a Bachelor’s degree.
• 2+ years of relevant experience in bizops, product, customer analytics, or any other related field.
• On the job experience working within data science capacity within a fast-paced and complex business setting.
• Proven ability to convert data to insight and communicate why it matters, both verbally and in writing.
• Expert understanding of SQL and core statistical concepts.

What we hope you have:

• Proven track record of translating data insights into strategic recommendations that have positively impacted business outcomes.
• Demonstrated ability to build automated, scalable, and repeatable solutions that enable a broad range of business users to derive value from analytical development.
• Extensive experience working on strategy or full-life cycle data science with tech/programming languages such as Python, R, git, DBT, Databricks/Snowflake.
• Capable of tailoring complex messages into simplified and business applicable material for key stakeholders and senior data science management.

BENEFITS

• Open and transparent culture 
• Life insurance, long and short-term disability coverage
• Paid maternity and paternity leave
• Fertility Benefits
• Generous vacation time, plus three 4-day summer holiday weekends
• Excellent medical, dental, and vision benefits
• 401k Plan with competitive company matching
• Bi-annual swag drops with cool Podium gear and apparel 
• A stellar HQ (Utah) gym with local professional coaches and classes offered
• Onsite HQ (Utah) child care center, subsidized for employees
• Additional benefits for fully remote employees

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

Our Customer Support team is an essential part of our customer’s experience. The team answers how-to questions and troubleshoots customer inquiries, working creatively to keep customers working on what matters most: growing their business! 

People who thrive in this role are curious and creative; they’re driven by empowering others to be successful. They’re energized by the opportunity to be challenged and enjoy growing and stretching their skills every day. 

The customer is at the center of everything we do, which is embodied in our company values: Customer Obsessed, Be a Founder, Zero Drama, and Enjoy the Ride!

What you bring:

• Customer Obsession:You’re passionate about empowering customers and love the challenge of finding what will help them most

• Curiosity:You are not afraid to ask questions and have an “always learning” mantra 

• Ownership:You proactively set high standards and follow through on goals and take responsibility for you and your team’s performance

• Adaptability:You thrive in a dynamic environment and are comfortable with ambiguity and changing customer priorities and needs

• Communication: You’re an excellent communicator and thrive at creating clarity and alignment, staying highly organized and great prioritization are part of your tool kit

What you will be doing:

• You will partner with Podium customers to help answer how-to questions and troubleshoot the Podium platform.When customers have questions, you have answers!
• You will deliver a “human-first” experience and resolutions for customers through voice and written interactions across chat, email, phone, and Podium tools in a timely and accurate manner
• You will become an expert in Podium products, both at a technical and customer use-case level.
• You will not stop at a simple resolution, but will look for opportunities to help customers maximize their value from Podium, looking for new ways to work smarter and delight customers!
• You will partner with leadership on increasing organizational efficiencies, sharing feedback and focuses to help the team work smarter while driving customer value higher
• You will collaborate with peer team members (Sales, Onboarding, Account Management, Retention, etc.)  to increase customer engagement and contribute to retaining customers long term, working as one team! 

How you will be measured:

• Ticket Resolution + Case Volume
• Customer Satisfaction + Quality of Customer Interactions

What experience you should have:

• 2-3 years of providing Software-as-a-Service (SaaS) customer support to businesses with examples where you’ve influenced customers for the better
• Demonstrated background of providing support for multiple online software or SaaS products and/or IT experience
• Technical knowledge in phone systems, VoIP, and network connectivity
• Experience building best practices geared towards support quality and efficiencies, potentially from having served as a Subject Matter Expert (SME), Coach or Team Lead
• The ability to balance working independently and through ambiguity while contributing to a strong team environment
• Multiple examples of prioritizing for highest impact/value work amongst competing priorities or demands
• You are familiar with basic web technologies (ex: HTML, CSS, JSON, and JavaScript)
• You are familiar with navigating and working with multiple support systems (ex: Zendesk, Freshdesk, Service Cloud, ServiceNow, LiveAgent, Intercom, Salesforce, Twilio etc)

Compensation / Benefits:

• Starting base salary of $50,000
• 401k Retirement plan 
• Great medical, dental, vision and parental leave benefits
• Open and transparent culture
• Excellent opportunities for career growth and advancement
• An onsite gym at our HQ with local professional coaches
• Bi-Weekly free lunch onsite in the office, monthly Doordash credit if you’re remote
• Unlimited PTO (Due to the nature of this job, collaboration with your manager and team members will be necessary to ensure the proper customer coverage is in place) 
• Lots of Swag!

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

What you will be doing:

• Provide exceptional client service and full life-cycle recruiting for quota carrying and support roles based in Columbia. 
• Develop project programs to improve our interview process, as it relates to the candidate experience
• Weekly data reporting on interviewing activity to inform the recruiting strategy
• Be an internally and externally facing representative of Podium and our Recruiting team
• Communicate and advise on sourcing and recruiting strategies, market trends and health of candidate pipeline
• Source candidates through channels, building and maintaining a network of talented candidates through market research, community building and on-going relationship management for all opportunities for a broad/deep range of positions
• Manage full life-cycle recruiting process from sourcing to offer acceptance
• Review, screen, and interview candidates for appropriateness of experience in relation to position requirements, while gauging candidates’ motivation for the position

What you should have:

• MUST speak English fluently
• BA/BS 
• 3+ Years of sales recruiting experience, preferably in the areas of software sales or technology. 
• Creative in problem-solving, resourcefulness, experience partnering with senior leadership and executive teams
• Ability to articulate the Podium value proposition & opportunity to candidates. 
• Proven track record of sourcing and hiring passive candidates
• Highly organized with the ability to prioritize and manage workload effectively
• Optimistic and Fun; you take your work seriously but have fun doing it
• Strong work ethic, eagerness to learn and adaptability to a fast paced environment

BENEFITS

• Monthly salary
• Transparent culture
• Great opportunities for career growth

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status. 

What you will be doing:

• Provide exceptional client service and full life-cycle recruiting for roles specifically located in Columbia. 
• Develop project programs to improve our interview process, as it relates to the candidate experience
• Weekly data reporting on interviewing activity to inform the recruiting strategy
• Be an internally and externally facing representative of Podium and our Recruiting team
• Communicate and advise on sourcing and recruiting strategies, market trends and health of candidate pipeline
• Source candidates through channels, building and maintaining a network of talented candidates through market research, community building and on-going relationship management for all opportunities for a broad/deep range of positions
• Manage full life-cycle recruiting process from sourcing to offer acceptance
• Review, screen, and interview candidates for appropriateness of experience in relation to position requirements, while gauging candidates’ motivation for the position

What you should have:

• MUST speak English fluently
• BA/BS 
• 3+ Years of sales recruiting experience, preferably in the areas of software sales or technology. 
• Creative in problem-solving, resourcefulness, experience partnering with senior leadership and executive teams
• Ability to articulate the Podium value proposition & opportunity to candidates. 
• Proven track record of sourcing and hiring passive candidates
• Highly organized with the ability to prioritize and manage workload effectively
• Optimistic and Fun; you take your work seriously but have fun doing it
• Strong work ethic, eagerness to learn and adaptability to a fast paced environment

BENEFITS

• Monthly salary
• Transparent culture
• Great opportunities for career growth

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status. 

• Prospect, educate & qualify leads to create sales-ready opportunities 
• Master the ability to evangelize the Podium story 
• Align Podium solutions with prospect business objectives & needs 
• Collaborate with sales reps to schedule prospect calls, meetings and demos 
• Proactively keep abreast of our industry and the technology landscape to ensure you are a trusted resource to prospects and customers 
• Make strategic outbound calls & emails daily 
• Acquire key prospect data from the initial conversation, from the web and other sources, and ensure clean and accurate data is entered and maintained in CRM 
• Achieve or exceed monthly quotas of qualified appointments/demos scheduled and deals closed
• This position will start as a remote and grow into an in-office position

• Geographically located in COLUMBIA
• Speak English fluently
• 4-year degree preferred in Business or related field 
• Two years B2B technical sales experience (or other qualified sales experience) 
•  Proven success in prospecting new markets and setting appointments with new business

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status. 

Our Customer Support efforts are essential to our customers' experience, helping to answer questions,  troubleshoot customer inquiries, and working creatively to keep customers working on what matters most: growing their business! 

People who thrive in this role are curious and creative; they’re driven by empowering others to be successful. They’re energized by the opportunity to be challenged and enjoy growing and stretching their skills every day. The customer is at the center of everything we do.

What you bring:

• Customer Obsession:You’re passionate about empowering customers and love the challenge of finding what will help them most.

• Curiosity:You are not afraid to ask questions and have an “always learning” mantra.

• Ownership:You proactively set high standards and follow through on goals and take responsibility for your performance.

• Adaptability:You thrive in a dynamic environment and are comfortable with ambiguity and changing customer priorities and needs.

• Communication: You’re an excellent communicator and thrive at creating clarity and alignment. Organization and prioritization are key tools in your tool kit.

What you will be doing:

• You will work with Podium customers to answer how-to questions and troubleshoot the Podium platform. When customers have questions, you have answers!
• You will deliver a “human-first” experience and resolutions for customers through voice and written interactions across chat, email, phone, and Podium tools in a timely and accurate manner.
• You will become an expert in Podium products, both at a technical and customer use-case level.
• You will not stop at a simple resolution, but will look for opportunities to help customers maximize their value from Podium, looking for new ways to work smarter and delight customers!
• You will work with Podium to increase organizational efficiencies, share feedback,  and  help others work smarter while driving customer value higher.
• You will collaborate with certain Podium departments (Sales, Onboarding, Account Management, Retention, etc.) to increase customer engagement and contribute to retaining customers long term! 

General terms of contract fulfillment:

• Ticket Resolution + Case Volume
• Customer Satisfaction + Quality of Customer Interactions

What experience you should have:

• MUST SPEAK ENGLISH FLUENTLY
• Must be geographically based in Bogotá, Colombia
• 2-3 years of providing Software-as-a-Service (SaaS) customer support to businesses with examples where you’ve influenced customers for the better
• Demonstrated background of providing support for multiple online software or SaaS products and/or IT experience
• Experience building best practices geared towards support quality and efficiencies, potentially from having served as a Subject Matter Expert (SME) or in other roles
• The ability to balance working independently and through ambiguity while contributing to improving customer satisfaction
• Multiple examples of prioritizing for highest impact/value work amongst competing priorities or demands
• You are familiar with basic web technologies (ex: HTML, CSS, JSON, and JavaScript)
• You are familiar with navigating and working with multiple support systems (ex: Zendesk, Freshdesk, Service Cloud, ServiceNow, LiveAgent, Intercom, Salesforce, Twilio etc)

What you should know:

• Must be available to provide the services within U.S. business hours
• Starting compensation at $1,300 USD per month 

Our Customer Support efforts are essential to our customers' experience, helping to answer questions,  troubleshoot customer inquiries, and working creatively to keep customers working on what matters most: growing their business! 

People who thrive in this role are curious and creative; they’re driven by empowering others to be successful. They’re energized by the opportunity to be challenged and enjoy growing and stretching their skills every day. The customer is at the center of everything we do.

What you bring:

• Customer Obsession:You’re passionate about empowering customers and love the challenge of finding what will help them most.

• Curiosity:You are not afraid to ask questions and have an “always learning” mantra.

• Ownership:You proactively set high standards and follow through on goals and take responsibility for your performance.

• Adaptability:You thrive in a dynamic environment and are comfortable with ambiguity and changing customer priorities and needs.

• Communication: You’re an excellent communicator and thrive at creating clarity and alignment. Organization and prioritization are key tools in your tool kit.

What you will be doing:

• You will work with Podium customers to answer how-to questions and troubleshoot the Podium platform. When customers have questions, you have answers!
• You will deliver a “human-first” experience and resolutions for customers through voice and written interactions across chat, email, phone, and Podium tools in a timely and accurate manner.
• You will become an expert in Podium products, both at a technical and customer use-case level.
• You will not stop at a simple resolution, but will look for opportunities to help customers maximize their value from Podium, looking for new ways to work smarter and delight customers!
• You will work with Podium to increase organizational efficiencies, share feedback,  and  help others work smarter while driving customer value higher.
• You will collaborate with certain Podium departments (Sales, Onboarding, Account Management, Retention, etc.) to increase customer engagement and contribute to retaining customers long term! 

General terms of contract fulfillment:

• Ticket Resolution + Case Volume
• Customer Satisfaction + Quality of Customer Interactions

What experience you should have:

• MUST SPEAK ENGLISH FLUENTLY
• Must be geographically based in Medellín, Colombia
• 2-3 years of providing Software-as-a-Service (SaaS) customer support to businesses with examples where you’ve influenced customers for the better
• Demonstrated background of providing support for multiple online software or SaaS products and/or IT experience
• Experience building best practices geared towards support quality and efficiencies, potentially from having served as a Subject Matter Expert (SME) or in other roles
• The ability to balance working independently and through ambiguity while contributing to improving customer satisfaction
• Multiple examples of prioritizing for highest impact/value work amongst competing priorities or demands
• You are familiar with basic web technologies (ex: HTML, CSS, JSON, and JavaScript)
• You are familiar with navigating and working with multiple support systems (ex: Zendesk, Freshdesk, Service Cloud, ServiceNow, LiveAgent, Intercom, Salesforce, Twilio etc)

What you should know:

• Must be available to provide the services within U.S. business hours
• Contractual pay is $1700 USD/month 

We are seeking a talented and driven Marketing Operations Manager to join our team. This role will play a crucial part in optimizing our marketing system strategies, enhancing operational efficiency, and quarterbacking key growth initiatives for the marketing team.

As a Marketing Operations Manager, you will be responsible for overseeing the strategic and operational aspects of our marketing initiatives. First, you will set up, run, and optimize our marketing automation platform to create a scalable marketing system infrastructure. Second, you will work closely with the SVP of Marketing to quarterback key cross-functional initiatives and conduct ad hoc strategic analysis that enables the marketing team to successfully meet objectives.

What you will be doing:

• Partner with marketing team members to identify pain points and alleviate with streamlined processes and tool automation
• Own technical support and day-to-day operations for various types of marketing campaigns, creating automated processes and implementing improvements where necessary
• Coordinate essential marketing initiatives by collaborating with cross-functional partners to define scope, oversee deliverables, allocate necessary resources, and develop project plans
• Ensure the marketing team is enabled to measure and analyze their campaigns through self-serve reporting mechanisms
• Be a MAP/marketing technology SME who provides training, resources, and reusable, standardized program templates for the marketing team
• Work closely with other GTM ops, data science, and business applications teams to assist in executing cross-functional, strategic system projects

What you should have:

• A sharp business mind and a proven ability to strategize and implement strategic programs from ideation to launch
• A data-driven mindset and ability to excel at connecting the dots and solving complex problems
• 3-5 years of hands-on Marketo (or related platforms) experience
• Experience working in Salesforce (or related platforms) and a solid knowledge of the sync between the CRM and MAP
• Understanding of a B2B SaaS marketing function, funnel, and digital marketing strategies & tactics
• Comfort with data analysis (Excel, Google Sheets, light SQL a plus.)
• Ability to troubleshoot, diagnose, and resolve system issues
• Love for process design and optimization
• Curiosity for how things work and high attentiveness to detail
• Technical skills and familiarity with automation tools (e.g. Zapier)

Benefits:

• Open and transparent culture 
• Life insurance, long and short-term disability coverage
• Paid maternity and paternity leave
• Fertility Benefits
• Generous vacation time, plus three 4-day summer holiday weekends
• Excellent medical, dental, and vision benefits
• 401k Plan with competitive company matching
• Bi-annual swag drops with cool Podium gear and apparel 
• A stellar HQ (Utah) gym with local professional coaches and classes offered
• Onsite HQ (Utah) child care center, subsidized for employees
• Additional benefits for fully remote employees

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.