Customer Support Specialist
Customer support isn’t something we take lightly. To do customer support well is pretty hard, and it’s important to our way of business here at Rustici Software. Everyone here believes that outstanding customer support is one of the most important things that we do. Everyone.
People contact us because they need help with problems. Since day one, we have had a button on our website that reads ‘Ask us anything’, and people have. It has become an important part of who we are as a company and who we are in the community. We are the folks you come to if you have eLearning questions. We do our best to help everyone who comes to our ‘door’. Even if they never become one of our customers, we try to provide a memorable experience, so that we are at the top of their recommendation list for anyone that does need us.
In this role, you'll serve as one of the first points of contact for all of our customers across all of our products. While we aren’t looking for a developer per se, we are looking for someone with some technical experience with web-based applications. Most of the time, you would be fielding support requests that require you to tap into both your knowledge of our products and the technical knowledge you bring with you. But that isn’t all we do. We work hand-in-hand with the sales team and our account managers to make sure prospects understand our products and then are successful with them.
So, what do we need from you? We don’t look for how many years of experience you have, we look for a particular skill level. Tell us about your level of technical expertise. If you are interested in a particular technology, tell us about it. Have you ever used JavaScript before? A lot of the debugging we do requires us to be familiar with the developer tools in modern web browsers -- let us know if you have any experience with them.
The most important thing for this position is to have a passion for helping people. We believe that one of the most important things we do in our department, known as Team Delight, is to create meaningful interactions with both our customers, prospects, and folks who may not ever be clients.
Every day, millions of people around the world access valuable learning and training content powered by Rustici Software’s products. If you’ve ever taken an online course, there’s a good chance our software was running behind the scenes. We specialize in helping software vendors and organizations solve problems specific to implementing eLearning standards, such as SCORM, xAPI, and cmi5. Since 2002, we’ve been sharing our expertise with our customers and the industry by providing resources for creating, delivering, and distributing eLearning content. We are proud to be known as the “SCORM folks,” “eLearning nerds” and most recently, catapulting the learning industry into newer standards.
Rustici Software isn’t your average workplace. There’s a reason why we have been named Best Place to Work by Nashville Business Journal for 14 years.
Over the last 20 years, we’ve created a unique environment where people want to work and look forward to Monday. We strive not to be static. We desperately want to grow, change, and do our work better year over year. This is your chance to work with a group of people who want you to be opinionated about the work we do and how we do it. You won’t always win the arguments we participate in, but you’ll know that we deeply value your input and that your coworkers are as passionate as you.
We also take great care of the people who work here, and our benefits are unrivaled.
Each time we hire, we wait until we find exactly the right person. If that’s you, we really hope you’ll apply. Make sure that what we get from you makes it apparent that you are the right person that this job is important to you, and that you want to work here, not just somewhere.
Check out “An Open Letter” from our Managing Director, Tammy Rutherford. It says a lot about what you need to know before applying to this job opening. You might also want to read up on our answers to the Joel Test to see how we approach software development.
You will also want to spend some time on our website, learn how we think, what we do, and why we have been named a Best Place to Work by Nashville Business Journal for 14 years. Get to know us if you want us to get to know you.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
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Breezy HR's a globally loved SaaS hiring platform for SMBs.
About The Role
We’re looking for a DevOps Engineer to join Breezy’s infrastructure team. This role will have a range of responsibilities. We are looking for a DevOps engineer that also enjoys app development, data migration, as well as the traditional DevOps role. There is the potential for this role to take ownership over the infrastructure of one of our newest products. You should know your way around the AWS console well.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
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Bridge is on the hunt for a new Channel Partner Manager...
Company Overview:Bridge is a leading provider of Software-as-a-Service (SaaS) solutions in the Learning Management System (LMS) and Performance Management space. Our flagship product, Bridge, offers innovative tools for employee learning, engagement, and performance optimization. Trusted by over 1,000 enterprise customers worldwide, we are committed to empowering organizations to unlock the full potential of their workforce. As we continue to expand our market presence and partner network, we are seeking a talented Channel Manager to drive partner revenues and strengthen our channel ecosystem.
Role Overview:As the Channel Manager, you will play a pivotal role in developing and executing strategies to generate partner revenues specifically tailored to the Bridge platform. You will be responsible for identifying, recruiting, and nurturing strategic channel partners, including resellers, value added resellers (VARs), system integrators, and technology partners. The ideal candidate will have a proven track record of building and managing successful channel programs within the SaaS industry, driving revenue growth, and fostering strong partner relationships.
Key Responsibilities:
Required Skills & Experience:
Join us in revolutionizing the way organizations approach learning and performance management with Bridge. If you are a strategic thinker, a skilled relationship builder, and passionate about driving partner success specifically for our platform, we want to hear from you! Apply now to become our next Channel Manager and be part of our journey towards transforming the future of work with Bridge.
Bridge is part of Learning Technologies Group plc (LTG).
For more information, visit https://www.getbridge.com
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
EOE, including disability/vets
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At Bridge, we are on the lookout for a new Frontend Software Engineer...
At Bridge, we are building a world-class service that uniquely combines learning management, skill development, career progression, and performance management. We believe that providing constant opportunities to learn and grow is the key to creating a work culture that people love.
Bridge is a tool that helps people find their place at work and grow their career by encouraging meaningful relationships with peers and managers. We’re helping our customers create work cultures that people love. By focusing on our values - ownership, collaboration, empathy, pragmatism, and learning - we are changing the way that employees grow and organizations transform culture.
As part of the Bridge engineering team, you will experience a people-first culture that encourages continuous learning and growth through opportunities to develop your skills and solve interesting technical challenges.
What You’ll Be Doing
About You
What We Offer
We’ve always believed in hiring the most awesome people and treating them right. We know that the more diverse we are, the more diverse our ideas will be and when we openly welcome those ideas, our environment is better and our business is stronger.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
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Open LMS is a Moodle-based Learning Management System that helps educators improve the learning experience and outcomes of millions of learners across the globe. In partnership with our community of educators, we continually innovate to better enable educators, parents, and learners of all types to teach, learn, connect, and communicate whenever they want and wherever they are. Most importantly, we help every student achieve their full potential through access to lifelong learning.
We also offer a full portfolio of education technologies, including exclusive reseller relationships for web conferencing, accessibility improvement, and innovative content offerings from Learning Technologies Group.
For more information about Open LMS, please visit our website, and hit our Youtube channel to get a feel for our culture and meet members of the team.
Role Description
In the Scrum Master role, you will serve as the servant leader for your team(s) by ensuring clear communication and helping the teams reach their goals. The Scrum Master will drive the appropriate Agile methodology (Scrum/Kanban/etc.) focused on predictable, quality delivery and driving continuous improvement of the team. The Scrum Master will facilitate team productivity by removing impediments that may obstruct the pursuit of the team's goals and by preserving flexibility and the ability to rapidly respond to changes on the team.
What you’ll be doing
Specific responsibilities include:
Skills and Aptitudes
The Candidate will have these required skills:
Preferable skills
This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.
Open LMS is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, or any other protected factor.
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At LTG we are on the hunt for a new Staff Accountant to join us...
Learning Technologies Group plc (LTG) is a market-leader in the fast-growing workplace digital learning and
talent management market. LTG offers large organizations a new approach to learning and talent in a business
world driven by digital transformation. LTG is seeking an experienced staff accountant to join our US
accounting team. This is a remote or a hybrid role in our Raleigh, NC office.
The company is searching for a staff accountant who is interested in joining a growing company with a nimble
fast paced accounting team. The staff accountant will be an integral part of the accounting team by supporting
with the monthly close and account reconciliations. The staff accountant is responsible for supporting a range
of accounting processes, including general ledger, bank reconciliations, commissions, and monthly/year-end
closing,
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for
employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity,
status as a veteran, and basis of disability or any other federal, state or local protected class.
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Bridge is a top rated technology company that continues to grow and we’re hiring top-flight sales talent to help us do that. If you want to work at a thriving technology company that makes awesome products and values awesome people, Bridge may be for you!
Key Expectations:
As an Account Manager, you are accountable for achieving revenue, profit, and market share growth objectives for your target account list by demonstrating the high-performing sales behaviors that will successfully drive the growth of the Bridge strategic sales priorities:
Essential Duties and Responsibilities:
Qualifications:
Preferred Skills and Experience:
What we offer:
In addition to vacation benefits, you will be eligible upon your date of hire to participate in our health benefits program which includes medical, dental, and vision insurance, HSA and FSA plans as well as short-term and long-term disability and company paid life insurance, we even offer pet insurance! Additionally, you will be eligible to participate in our 401(k) plan.
About the company
Bridge is a tool that helps people find their place at work, form meaningful relationships with peers and managers, and forge a path towards growth. We’re helping our customers create work cultures people love. By focusing on our values — ownership, collaboration, empathy, pragmatism, and learning — we are changing the way that employees grow and organizations transform culture.
Bridge is part of Learning Technologies Group plc (LTG).
For more information, visit https://www.getbridge.com
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
EOE, including disability/vets
See more jobs at LTG
Bridge is a top-rated technology company that continues to grow and we’re hiring top-flight sales talent to help us do that. If you want to work at a thriving technology company that makes awesome products and values awesome people, Bridge may be for you!
Key Expectations:
As a Sales Executive at Bridge, you’ll develop revenue for the company by demonstrating high-performing sales behaviors to successfully drive the growth of the Bridge strategic sales priorities: Win new logo opportunities and win bigger opportunities by cross-selling all of the Bridge product offers.
Essential Duties and Responsibilities:
Qualifications:
Preferred Skills and Experience:
What we offer:
In addition to vacation benefits, you will be eligible upon your date of hire to participate in our health benefits program which includes medical, dental, and vision insurance, HSA and FSA plans as well as short-term and long-term disability and company-paid life insurance, we even offer pet insurance! Additionally, you will be eligible to participate in our 401(k) plan.
About the company
Bridge is a tool that helps people find their place at work, form meaningful relationships with peers and managers, and forge a path toward growth. We’re helping our customers create work cultures people love. By focusing on our values — ownership, collaboration, empathy, pragmatism, and learning — we are changing the way that employees grow and organizations transform culture.
Bridge is part of Learning Technologies Group plc (LTG).
For more information, visit https://www.getbridge.com
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
EOE, including disability/vets
See more jobs at LTG
The Bridge Technical Support group is responsible for providing technical assistance to the end-users of Bridge. Technical Support Representatives support end users, learning management systems administrators, and corporate users. Provide troubleshooting and technical support via phone, web-based tools, and e-mail. Advise clients regarding the product's use and address specific user issues. During problem escalations, act as a liaison between customers and Tier 2 Support. They will assist the clients from issue initiation through resolution or escalation.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
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PeopleFluent is hiring! We have an exciting opportunity for a Software Developer to join our PeopleFluent team as a Full Stack Software Engineer (Remote).
In this role, you will be responsible for developing solutions against assigned requirements as your work is integrated into our PeopleFluent Talent Management product as well as other forthcoming technology solutions. The ideal candidate possesses strong analytical skills and has a history of solving software engineering problems; they are expected to be proactive, organized, passionate, self-motivated, and able to have an immediate impact on our software development efforts.
We expect to provide necessary training and opportunity for career growth, as well as the opportunity to be part of an excellent international Software Engineering team!
What will you be doing?
About You
We expect you to have at least 3 years of professional experience in software engineering, software development, and/or applications development.
We would like (but don't require) you to have
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
See more jobs at LTG
PeopleFluent is hiring! We have an exciting opportunity for a Software Developer to join our PeopleFluent team as a Full Stack Software Engineer (Remote).
In this role, you will be responsible for developing solutions against assigned requirements as your work is integrated into our PeopleFluent Talent Management product as well as other forthcoming technology solutions. The ideal candidate possesses strong analytical skills and has a history of solving software engineering problems; they are expected to be proactive, organized, passionate, self-motivated, and able to have an immediate impact on our software development efforts.
We expect to provide necessary training and opportunity for career growth, as well as the opportunity to be part of an excellent international Software Engineering team!
What will you be doing?
About You
We expect you to have at least 3 years of professional experience in software engineering, software development, and/or applications development.
We would like (but don't require) you to have
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
See more jobs at LTG
Open LMS is a Moodle-based Learning Management System that helps educators improve the learning experience and outcomes of millions of learners across the globe. In partnership with our community of educators, we continually innovate to better enable educators, parents, and learners of all types to teach, learn, connect, and communicate whenever they want and wherever they are. Most importantly, we help every student achieve their full potential through access to lifelong learning.
We also offer a full portfolio of education technologies, including exclusive reseller relationships for web conferencing, accessibility improvement, and innovative content offerings from Learning Technologies Group.
For more information about Open LMS, please visit our website, and hit our Youtube channel to get a feel for our culture and meet members of the team.
As Staff Technical Consultant, you will be responsible for resolving technical challenges, through projects for custom developments, Code reviews, use case creation, and technical documentation delivery. You will guide the technical team to follow the right practices, help to find efficiencies in processes and validate the quality of delivery.
Specific responsibilities include:
The Candidate will have these required skills:
Open LMS is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, or any other protected factor.
See more jobs at LTG
Open LMS is a Moodle-based Learning Management System that helps educators improve the learning experience and outcomes of millions of learners across the globe. In partnership with our community of educators, we continually innovate to better enable educators, parents, and learners of all types to teach, learn, connect, and communicate whenever they want and wherever they are. Most importantly, we help every student achieve their full potential through access to lifelong learning.
We also offer a full portfolio of education technologies including exclusive reseller relationships for web conferencing, accessibility improvement and innovative content offerings from both Blackboard and Learning Technologies Group.
For more information about Open LMS, please visit our website, and hit our YouTube channel to get a feel for our culture and meet members of the team.
As a member of the DevOps team, you will combine software and systems engineering to help build and run large-scale, distributed and fault-tolerant systems. This is a driven, creative, and energetic team that works in a flexible and agile fashion to deliver world-class products to the education market. You will become a core contributing member to the DevOps team delivering eLearning services to over a thousand clients, comprising almost 4 million users worldwide.
Specific responsibilities include:
Successful candidates will have these required qualifications:
Additionally, a top candidate will exhibit one or more of the following preferred qualifications:
This job description is not designed to containa comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.
Open LMS is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, or any other protected factor.
See more jobs at LTG