The Insights team at Collective Health delivers actionable insights about what our members, customers, and the healthcare market need. We achieve this by planning and executing research to inform our sales, marketing, product and operational strategies, and by partnering closely with our design/operations teams to deliver products and services that our customers love, and customer-facing teams can confidently sell and represent. 

Collective Health team is looking for a curious, self-starting Customer Insights lead to evolve and expand our Customer Insights (B2B) program. Reporting to the Director of Insights, this person will be responsible for driving and expanding existing Customer Insights initiatives (ie customer discovery interviews, surveys, engagement analytics)—and evolving the program to support our growing business through timely, targeted, and actionable Insights about our customers. Our Customers include our clients (benefit leaders at companies with self-funded benefits plans), health insurance brokers and consultants, and partners across the health insurance ecosystem.

The ideal candidate for this position has strong business acumen, healthcare expertise/experience, and is comfortable in customer-facing settings. This role will be visible across the organization, and has the opportunity to develop broad influence on decision-making at every level of our company. 

What you'll do:

• Plan and conduct primary and secondary customer research, in close partnership with our Customer Success, Sales/Marketing, Product and Operational teams.
• Leading high-level, strategic research projects that combine business and site analytics with direct customer research, and relevant business context.
• Building and managing a company-wide insights dashboard that provides relevant Market observations and customer data—across our book of business, and broken out by customer segment—to cross-functional teams.
• Partnering with other Insights team members to “connect the dots” between B2B and B2C insights initiatives.
  
  

To be successful in this role, you'll be:

• A strategic thinker who can translate data into insights that address business needs.
• Comfortable with ambiguity, and skilled at helping others find clarity.
• A skilled relationship-builder, who understands how to build and keep the trust of many cross-functional partners.
• An analytics whiz who can pull and analyze customer profile data, sales funnel data, survey response data, and digital engagement data, and spot what actually matters across it all.
• Comfortable, professional, and quick on your feet in front of clients and partners.
• A curious and confident self-starter who takes initiative when they see opportunities, and brings their colleagues along with them.
• An expert communicator and storyteller who can communicate findings—including tough feedback for our teams to act on—in a compelling, meaningful, and actionable way.

Required Skills/Experience

• This person must have 6+ yearsof professional experience in B2B or B2C research, either as a primary or secondary function of their role. (For example, Sales or Commercial Enablement roles, while not research-first, may include regular research and analytics activities that would make you a great candidate for this position).
• Experience in analytics, business intelligence, survey design and analysis. 
• Excellent presentation-building skills (PowerPoint, Google Slides) and a good eye for concise data visualization; concise/clear and compelling writing skills (ie one-pagers).
• Exceptional communication skills and ability to synthesize findings for broad, cross-functional audience leadership. 
• Some experience in healthcare, ideally with some insurance/payer-side.

Preferred Skills/Experience

• Experience with Looker, SQL, Tableau (or other visualization/dasboarding software).
• A knowledge of Qualtrics, Userzoom, dscout, Quantum Metric, Sermo and/or IQVIA .

Pay Transparency Statement 

This job can be performed in a location where we have an office: San Francisco, CA, Lehi, UT, or Plano, TX, with the expectation of being in office at least two weekdays per week, or hired for remote work in the following states: CA, CO, CT, FL, GA, IL, MA, MI, MN, NJ, NY, NC, OH, OR, TX, UT, or WA. #LI-remote 

The actual pay rate offered within the range will depend on factors including geographic location, qualifications, experience, and internal equity. In addition to the salary, you will be eligible for stock options and benefits like health insurance, 401k, and paid time off. Learn more about our benefits at https://jobs.collectivehealth.com/#benefits.

The Compliance Analyst is responsible for assisting in compliance-related tasks to support Collective Health’s Compliance and Privacy Programs. Reporting to the Compliance Officer, the incumbent will be involved in policy administration, training and education initiatives, data analytics, and supporting programmatic activities to promote a culture of compliance and integrity.

What you'll do:

• Assist in developing, reviewing, and maintaining the organization’s policies and procedures.
• Assist in creating and implementing all healthcare-based compliance and privacy training, and monitor the cadence of and adherence to training requirements across the organization.
• Maintain the compliance and privacy website to ensure internal and external information is appropriately conveyed and up-to-date.
• Manage and continue to refine and improve case management processes, including monitoring and documenting investigation and resolution of complaints. 
• Responsible for establishing and measuring program success utilizing data analytics:
• Provide general support to programmatic activities including supporting assigned compliance initiatives and projects.
• Assist with compliance audits, risk assessment or other reviews to identify areas of risk and improvement, and assist with the development and monitoring of subsequent corrective action plans.

To be successful in this role, you'll need:

• Bachelor's degree in a related field or other relevant professional experience.
• 3-5 years experience working in the compliance department of a healthcare organization.
• Health plan compliance/regulatory experience strongly preferred.
• Knowledge of healthcare regulations and compliance principles.
• Strong analytical skills with the ability to collect and analyze data effectively.
• Detail-oriented with a focus on accuracy and timely completion of assigned tasks.
• Works collaboratively as part of a team and contributes to group projects.
• Proficiency in using data analytics tools, Google Suite projects, and Confluence.

Pay Transparency Statement 

This job can be performed from our Lehi, UT, or Plano, TX, office, or hired for remote work in the following states: CA, CO, CT, FL, GA, IL, MA, MI, MN, NJ, NY, NC, OH, OR, TX, UT, or WA.  #LI-remote 

The actual pay rate offered within the range will depend on factors including geographic location, qualifications, experience, and internal equity. In addition to the salary, you will be eligible for stock options and benefits like health insurance, 401k, and paid time off. Learn more about our benefits at https://jobs.collectivehealth.com/#benefits.

Through our third-party administration services and technology platform that empower employer self-funded health plans and their members, Collective Health is the ideal workplace for an attorney who wants to make a big impact. We seek an experienced Employee Benefits Counsel to join our team. The ideal candidate will possess a strong understanding of ERISA and other employer-sponsored group health plan laws, such as HIPAA, ACA, and CAA, as well as experience in advising businesses on plan design, risk, and claim and appeal issues. The attorney will be responsible for providing prompt, practical legal advice and support to the business, and for advising business leaders and legal colleagues on a full range of plan participant inquiries, claims, and ERISA legal matters.

What you'll do:

• Advise on legal requirements and industry best practices with respect to ERISA and other employer-sponsored group health plan laws as they relate to self-funded employee health and welfare plans. This position does not concern retirement plans.
• Advise business leaders and legal colleagues on plan participant inquiries, claims and appeals and other administrative processes governed by ERISA, commercial agreements impacted by ERISA, matters of fiduciary governance and prohibited transactions and ERISA-based disputes and litigation.
• Support other members of the legal team and compliance team.
• Select and manage outside counsel in areas of expertise.
• Remain current on evolving laws, regulations, cases, and enforcement actions and proactively apply them to improve business practices, enable business plans, and reduce risk.
• Transform complex regulations and legal matters into clear, concise advice.
• Ensure the company has the right processes and tools to scale; balancing the need for rigorous compliance with pragmatic advice.
• Prepare internal training and briefing documents, practice aids, and informational alerts, client communications, webcasts, and live or recorded presentations on ERISA health and welfare related topics.

To be successful in this role, you'll need:

• JD admitted to practice with a valid license in the U.S., and in good standing.
• Eight (8) to ten (10) years of legal experience specializing in ERISA health and welfare matters. LL.M in tax desirable.
• Law firm experience and/or DOL experience is a plus.
• Inquisitiveness with the ability to translate complex legal issues into clear, simple advice, policies, and practices for non-lawyers.
• Strategic thinker with demonstrable business acumen.
• Excellent judgment, attention to detail, and ability to manage and deliver against multiple priorities and deadlines in a fast-paced, dynamic environment.
• Exceptional communication and interpersonal skills to build effective relationships with internal and external stakeholders.
• Superior analytical, writing, and legal skills, with ability to take initiative and anticipate business needs.
• Strong team orientation and ability to work effectively with cross-functional teams.
• Ability to build consensus at all levels of the company.
• Highest standards of integrity, ethics, service, discipline, responsiveness, and accountability.
• Passion for Collective Health and for its mission to make accessing healthcare as easy as using the internet.

Pay Transparency Statement 

This job can be performed in a location where we have an office: San Francisco, CA, Chicago, IL, Lehi, UT, or Plano, TX, with the expectation of being in office at least two weekdays per week, or hired for remote work in the following states: AZ, CA, CO, CT, FL, GA, IL, KS, MA, MI, MN, NJ, NY, NC, OH, OR, TX, UT, WA. #LI-Remote

The actual pay rate offered within the range will depend on factors including geographic location, qualifications, experience, and internal equity. In addition to the salary, you will be eligible for stock options and benefits like health insurance, 401k, and paid time off. Learn more about our benefits at https://jobs.collectivehealth.com/#benefits.

The Senior Compliance Auditor is responsible for operationalizing and supporting Collective Health’s Compliance Program. This position will act as an expert in healthcare compliance areas related to Collective Health’s business including: privacy, claim administration, ERISA, Conflicts of Interest, and healthcare compliance to support the auditing and monitoring program established by the Compliance and Privacy Officer. Reporting to the Compliance Officer, this position will assist with development and performance of ongoing and high-risk monitoring and auditing activities, including the Annual Risk Assessment and Compliance Work Plan, and will collaborate with other internal experts, including ERISA counsel.

What you'll do:

• Assist with day-to-day operations of the auditing and monitoring program at the direction of the Director of Compliance.
• Assist with Compliance Program initiatives to ensure business operations of Collective Health are supported and comply with applicable laws and policies.
• Ensure all Compliance Program projects and audits are completed (or repeated) in a timely manner, performed in a professional manner, and communicated appropriately to the appropriate teams and leaders across Collective Health.
• Responsible for conducting all assigned audits to support the Annual Compliance Work Plan.
• Responsible for coordinating and managing systemwide audits, as needed, including but not limited to SOC and HITRUST 
• Responsible for conducting high-risk and/or ad hoc audits or reviews as needed to support the Compliance Program.
• Produce high-level audit reports communicating findings and risks observed, including the issuance and management of any subsequently issued corrective action plan. 
• Act as a subject matter resource to the organization on compliance issues.

To be successful in this role, you'll need:

• Bachelor's degree in a related field or other relevant professional experience.
• Minimum of 5 years experience working in the compliance department of a healthcare organization; payor and/or claims management experience highly preferred.
• Knowledge of compliance regulations applicable to health organizations, claims administration and ERISA is highly preferred.
• Minimum of 5 years experience conducting complex, healthcare compliance audits and/or investigations.
• Excels in a fast-paced, complex environment where business initiatives and priorities are constantly evolving.
• Proven ability to build relationships and collaborate with a broad range of stakeholders, team members, and departments.
• Outstanding judgment.
• Excellent communication and presentation skills.
• CHC certified, or certification eligible

Pay Transparency Statement 

This job can be performed from our Lehi, UT, or Plano, TX, office, or hired for remote work in the following states: CA, CO, CT, FL, GA, IL, MA, MI, MN, NJ, NY, NC, OH, OR, TX, UT, or WA.  #LI-remote 

The actual pay rate offered within the range will depend on factors including geographic location, qualifications, experience, and internal equity. In addition to the salary, you will be eligible for stock options and benefits like health insurance, 401k, and paid time off. Learn more about our benefits at https://jobs.collectivehealth.com/#benefits.

The Senior Compliance Program Manager is responsible for day-to-day programmatic operations of Collective Health’s Compliance Program with a focus on compliance matters that arise for a Third-Party Administrator (TPA) responsible for claims administration for ERISA (Employee Retirement Income Security Act) plans. Reporting to the Compliance Officer, this role will be responsible for supporting the organization’s mission to ensure compliance with all relevant laws, regulations, and industry standards related to healthcare and benefits administration.

What you'll do:

• Manage day-to-day operations of the Compliance Program in coordination with the Compliance Officer.
• Lead Compliance Program initiatives to ensure that business operations of Collective Health are supported and comply with state and federal laws related to general compliance, claims administration, and ERISA.
• Ensure all Compliance Program projects are completed (or repeated) in a timely manner, to a professional quality level, and communicated appropriately to the appropriate teams and leaders across Collective Health.
• Responsible for reviewing and drafting necessary compliance policies in conjunction with stakeholders, and other documents needed to align with regulatory requirements, industry benchmarks, and programmatic functions.
• Responsible for assisting the Compliance Officer with creation and implementation of the Annual Risk Assessment and Compliance Work Plan.
• Responsible for overall development and maintenance of the Compliance Training program.
• Manage the Compliance Hotline including investigation, remediation and corrective action as needed.
• Provide timely and accurate guidance to all departments on compliance matters to ensure compliance with applicable regulations and standards.
• Support response to external audits and activities for Collective Health.
• Manage and oversee the enterprise conflicts of interest policy and process.
• Participate in workgroups and provide advice related to compliance with applicable compliance requirements.
• Conduct research and provide recommendations to business leaders related to compliance matters.
• Assist with review of and response to external and internal audits and/or investigations involving regulatory and compliance matters. 
• Support the Chief Compliance Officer in preparing reports and updates for the Board of Directors and management team on compliance matters.

To be successful in this role, you'll need:

• Bachelor's degree in a related field or other relevant professional experience; Masters or Juris Doctorate strongly preferred.
• 5-10 years experience working in healthcare or in advising healthcare entities; payor, TPA and/or ERISA-experience preferred. 
• Health plan compliance/regulatory experience strongly preferred.
• Significant knowledge of compliance regulations impacting healthcare entities.
• Significant experience creating and managing compliance programs.
• Experience creating and managing Compliance Risk Assessments and Compliance Work Plans.
• Excels in a fast-paced, complex environment where business initiatives and priorities are constantly evolving.
• Proven ability to build relationships and collaborate with a broad range of stakeholders, team members, and departments.
• Outstanding judgment and organizational skills.
• Excellent communication and presentation skills in explaining the how and why behind compliance programs to stakeholders.
• CHC certified or CHC eligible.

Pay Transparency Statement 

This job can be performed from our Lehi, UT, or Plano, TX, office, or hired for remote work in the following states: CA, CO, CT, FL, GA, IL, MA, MI, MN, NJ, NY, NC, OH, OR, TX, UT, or WA.  #LI-remote 

The actual pay rate offered within the range will depend on factors including geographic location, qualifications, experience, and internal equity. In addition to the salary, you will be eligible for stock options and benefits like health insurance, 401k, and paid time off. Learn more about our benefits at https://jobs.collectivehealth.com/#benefits.

The Privacy Program Manager is responsible for communicating, driving and proactively monitoring compliance with all applicable federal (HIPAA) and state privacy laws in support of Collective Health’s Privacy Program.  Reporting to the Chief Compliance and Privacy Officer, this position will act as a subject matter expert in the areas of healthcare privacy and will support the Privacy Officer and Senior Privacy Counsel to ensure that all aspects of the Privacy Program are fully implemented across the organization.

What you'll do:

• Manage day-to-day operations of the Privacy Program at the direction of the Privacy Officer.
• Lead Privacy Program initiatives to ensure business operations of Collective Health are supported and comply with state and federal privacy laws including, but not limited to data governance, disclosure of data, and systems access controls.
• Ensure all Privacy Program projects are completed timely and appropriately communicated to proper teams and leaders across Collective Health.
• Responsible for reviewing and drafting necessary privacy policies and other documents needed to align with company business practices, regulatory requirements, and programmatic functions.
• Responsible for creating and performing privacy audits, as needed, including SOC and HITRUST audits.
• Responsible for managing and auditing the Business Associate and vendor programs to ensure compliance with privacy laws and internal processes. 
• Responsible for developing clear, digestible Privacy Program training materials, including annual Privacy Training.
• Responsible for triaging/responding to privacy inquiries/incidents, including the management of breach notification and reporting.
• Responsible for coordinating across teams (e.g., security, legal and compliance) to ensure the completion of privacy-related audits.
• Responsible for supporting and assisting with any third-party, privacy-based inquiries, audits or investigations.
• Responsible for assisting the Privacy Officer and Privacy Counsel with operational aspects of the Privacy Program.
• Reporting regulatory research and staying up-to-date with changes in laws, regulations and industry standards in healthcare privacy.
• Serve as a subject matter expert in the area of healthcare privacy regulations, including HIPAA.

To be successful in this role, you'll need:

• Bachelor's degree in a related field or other relevant professional experience; Masters or Juris Doctorate strongly preferred.
• 5-10 years experience working in healthcare or advising health care entities.
• Minimum of 5 years experience serving in a role supporting a HIPAA-based privacy program.
• Significant knowledge of privacy laws and regulations, including HIPAA and state laws, as applicable.
• Experience conducting complex privacy audits and/or investigations.
• Excels in a fast-paced, complex environment where business initiatives and priorities are constantly evolving
• Proven ability to build relationships and collaborate with a broad range of stakeholders, team members, and departments
• Outstanding judgment.
• Excellent communication and presentation skills
• Ability to work both independently and as part of multidisciplinary teams.
• CHPC certified, or certification eligible.

Pay Transparency Statement 

This job can be performed from our Lehi, UT, or Plano, TX, office, or hired for remote work in the following states: CA, CO, CT, FL, GA, IL, MA, MI, MN, NJ, NY, NC, OH, OR, TX, UT, or WA.  #LI-remote 

The actual pay rate offered within the range will depend on factors including geographic location, qualifications, experience, and internal equity. In addition to the salary, you will be eligible for stock options and benefits like health insurance, 401k, and paid time off. Learn more about our benefits at https://jobs.collectivehealth.com/#benefits.

Collective Health is invested in shaping and changing the way we experience healthcare. Our Content Design team helps our members live healthier and happier lives by using content to deliver the right information, at the right time, in ways that meet their needs. 

We’re now looking for a full-time Spanish Content Designer to join our team and bring the core aspects of our member experience to life in Spanish!

What this means: right now, we’re translating content from our website, support articles, and more from English to Spanish to support our Spanish-speaking members. Before we share anything with our members, you’ll help us ensure our new Spanish content is approachable, understandable, actionable, and context-aware. This position will report to the Director of Product Design.

What you'll do:

• Work with our UX design team to understand Collective Health’s style guide, voice and tone, and product
• Design and translate copy and content for our members from English to Spanish
• Coordinate with external translation vendor to manage content & QA Spanish language translations
• Lead user testing with Spanish speaking members and internal SMEs
• Synthesize findings and collaborate with our UX design team to develop recommendations for future Spanish copy and content strategy
• Approach problem solving with empathy and creativity, remembering that there is rarely one “right” answer
• Move quickly and be able to sit in ambiguity, knowing that sometimes good problem solving often takes tenacity, flexible thinking, and comfort in discomfort
• Delight in developing and evolving product voice and tone
• Improve and implement processes used by the Content Design team and others across the organization

To be successful in this role, you'll need:

• Strong content chops in both Spanish and English:you’ll partner closely with our English-speaking content design team, UX research team, and lots of other partners to get our Spanish member experience built right.
• Healthcare experience:healthcare is hard. Communicating complex topics to others is easier when we have a strong grasp on them ourselves.
• Content testing/ design research experience:we test new content with users before sharing it at scale. You’ll lead sessions to gather feedback from Spanish speakers, with support from our English-speaking UX research team.
• 7 (ish) years of relevant writing or product experience
• An uncanny ability to mimic voice and tone
• Experience of advocating for content design and driving complex projects forward
• An optimistic, solutions-driven attitude
• Experience translating complex subject matter. Healthcare is a highly regulated environment!

This will be a fast moving project, with “all hands on deck” energy. If jumping feet-first into work-in-progress with a high-performing team sounds exciting to you, we’d love to hear from you!

We'd love to see examples of your content design work in English or Spanish. Please include a portfolio or relevant work samples in your application

Pay Transparency Statement 

This job can be performed in a location where we have an office: San Francisco, CA, Lehi, UT, or Plano, TX, with the expectation of being in office at least two weekdays per week, or hired for remote work in the following states: CA, CO, CT, FL, GA, IL, MA, MI, MN, NJ, NY, NC, OH, OR, TX, UT, or WA.

The actual pay rate offered within the range will depend on factors including geographic location, qualifications, experience, and internal equity. In addition to the salary, you will be eligible for stock options and benefits like health insurance, 401k, and paid time off. Learn more about our benefits at https://jobs.collectivehealth.com/#benefits.