Classy, an affiliate of GoFundMe, is a Public Benefit Corporation and giving platform that enables nonprofits to connect supporters with the causes they care about. Classy's platform provides powerful and intuitive fundraising tools to convert and retain donors. Since 2011, Classy has helped nonprofits mobilize and empower the world for good by helping them raise over $7 billion. Classy also hosts the Collaborative conference and the Classy Awards to spotlight the innovative work nonprofits are implementing around the globe. For more information, visitwww.classy.org.

Join Classy's Platform Infrastructure and Operations team as a Senior Cloud Engineer. This crucial role focuses on building and maintaining an advanced cloud infrastructure vital for our online fundraising platform, which supports nonprofits worldwide. You will be instrumental in ensuring our infrastructure achieves 99.999% availability, meeting the high demands of our global payments platform.

What you’ll do:

• Design and implement robust, fault-tolerant cloud solutions to support the processing of billions of dollars annually.
• Share expertise and foster a culture of continuous improvement, innovation, and learning within the team.
• Participate in strategic decisions regarding cloud architecture and contribute to adopting best practices.
• Work collaboratively to enhance system performance, incorporating observability and reliability across the infrastructure.
• Engage in hands-on development, performing sophisticated testing and validation techniques to improve system robustness.
• Enhance real-time monitoring and logging to ensure operational excellence across the platform.
• Contribute to the implementation and analysis of DORA (DevOps Research and Assessment) metrics to improve the efficiency and effectiveness of development processes within the team.
• Collaborate in designing and optimizing CI/CD pipelines to ensure fast, consistent, and dependable deployment of our cloud-based applications.

What you bring (Required):

• Bachelor’s Degree in Computer Science, related field, or 8+ years equivalent practical experience.
• Minimum of 6 years experience designing and managing scalable cloud-based infrastructure, preferably in SaaS environments.
• A deep sense of quality and sharp engineering skills with solid computer science fundamentals.
• Expertise in AWS, familiarity with container technologies like Docker and Kubernetes, and Infrastructure as Code (IaC) practices.
• Proficiency in software architecture, including asynchronous event-driven architecture and microservices.
• Experienced in performance and reliability testing using tools such as K6 and Artillery.
• Proficiency in application performance management (APM) with tools like NewRelic, DataDog, and Splunk.
• Hands-on experience developing in scripting languages Bash, PHP, and NodeJS.
• Skilled in managing distributed data systems and troubleshooting complex issues under high load.
• Knowledgeable in building high-volume transaction systems and familiar with compliance regulations like PCI, SOC2, and GDPR.
• Strong collaborative skills with experience in leading initiatives and working with cross-functional teams.
• Ability to thrive in a fast-paced and ambiguous startup environment.
• Excellent communication skills with the ability to collaborate effectively across diverse teams and cultural backgrounds.

What would be awesome to have (Preferred):

• AWS cloud certifications.
• Experience with fault-tolerant system design and high transaction volume environments.

Why you’ll love it here: 

• Market competitive pay
• Rich healthcare benefits including employer paid premiums for medical/dental/vision (100% for employee only plans and 85% for employee + dependent plans) and employer HSA contributions. 
• 401(k) retirement plan with company matching
• Hybrid workplace with fully remote flexibility for many roles
• Monetary support for new hire setup, hybrid work & wellbeing, family planning, and commuting expenses
• A variety of mental and wellness programs to support employees   
• Generous paid parental leave and family planning stipend
• Supportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floating holiday
• Learning & development and recognition programs
• Gives Back Program where employees can nominate a fundraiser every month for a donation from the company
• Inclusion, diversity, equity, and belonging are vital to our priorities and we continue to evolve our strategy to ensure DEI is embedded in all processes and programs at GoFundMe. Our Diversity, Equity, and Inclusion team is always finding new ways for our company to uphold and represent the experiences of all of the people in our organization.
• Employee resource groups
• Your work has a real purpose and will help change lives on a global scale.
• You’ll be a part of a fun, supportive team that works hard and celebrates accomplishments together. 
• We live by our core values: consider everything, do the right thing, spread empathy, delight the customer, and give back.
• We are a certified Great Place to Work, are growing fast and have incredible opportunities ahead!
• Ourcommitment to Sustainability.Classy exists to create a sustainable world for all. 

Dedication to Diversity 

Classy is working toward building a more diverse and inclusive environment that is representative of individuals of all backgrounds, experiences, and lifestyles, allowing all employees to feel comfortable being their true, authentic selves in a space that enables productivity and meaningful work.

The total annual salary for this full-time position is $130,000- $175,000 + equity + benefits.  As this is a remote position, the salary range was determined by role, level, and possible location across the US. Individual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training. 

Your recruiter can share more about the specific salary range based on your location during the hiring process. 

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com.

Global Data Privacy Notice for Job Candidates and Applicants:

Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. 

Learn more about GoFundMe:

For recent company news and announcements, visit our Newsroom.

Classy, an affiliate of GoFundMe, is a Public Benefit Corporation and giving platform that enables nonprofits to connect supporters with the causes they care about. Classy's platform provides powerful and intuitive fundraising tools to convert and retain donors. Since 2011, Classy has helped nonprofits mobilize and empower the world for good by helping them raise over $7 billion. Classy also hosts the Collaborative conference and the Classy Awards to spotlight the innovative work nonprofits are implementing around the globe. For more information, visitwww.classy.org.

About the role:

We’re hiring a full stack Software Engineer to work on a fast-paced team. Classy Live helps make the world a better place by providing tools that charitable organizations use to hold live fundraising events. We use React and Node.js to provide cloud-hosted tools around live streaming, auctions and payment processing.

What you’ll do:

• Learn to be a great software engineer
• Contribute across the the Classy Live product suite, building:
• livestream / peer-to-peer technology
• scalable websocket layer
• conversational SMS interface
• Write secure public APIs
• Play a role in driving the adoption of microservices
• Write performant SQL and optimize existing queries
• Work as part of a cross-functional Agile/Scrum team
• Continuously learn and share knowledge with the team
• Design new features and rearchitect existing ones.
• Share and learn from failures
• Give and receive constructive feedback

What you bring (Required):

• Bachelor’s Degree in Computer Science or a related field, or equivalent work experience
• Experience with UI, web server, and database technologies in a cloud-based environment
• Quality mindset
• Ability to work at all levels of the tech stack
• Ability to pick up new technologies in a fast paced environment

What would be awesome to have (Preferred):

• Experience with AWS
• Experience with code versioning tools (GIT/Bitbucket)
• Proficiency in Javascript, React.js, Node.js, SQL
• Ability to clearly communicate complex ideas

Why you’ll love it here: 

• Market competitive pay.
• Rich healthcare benefits including employer paid premiums for medical/dental/vision (100% for employee-only plans and 85% for employee + dependent plans) and employer HSA contributions. 
• 401(k) retirement plan with company matching.
• Hybrid workplace with fully remote flexibility for many roles.
• Monetary support for new hire setup, hybrid work & wellbeing, family planning, and commuting expenses.
• A variety of mental and wellness programs to support employees.   
• Generous paid parental leave and family planning stipend.
• Supportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floating holiday.
• Learning & development and recognition programs.
• “Gives Back” Program where employees can nominate a fundraiser every week for a donation from the company.
• Inclusion, diversity, equity, and belonging are vital to our priorities and we continue to evolve our strategy to ensure DEI is embedded in all processes and programs at GoFundMe. Our Diversity, Equity, and Inclusion team is always finding new ways for our company to uphold and represent the experiences of all of the people in our organization.
• Employee resource groups.
• Your work has a real purpose and will help change lives on a global scale.
• You’ll be a part of a fun, supportive team that works hard and celebrates accomplishments together. 
• We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose.
• We are a certified Great Place to Work, are growing fast and have incredible opportunities ahead!

GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We are committed to providing diversity, equity, and inclusion training to all employees, and we do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.

The total annual salary for this full-time position is $95,000 - $130,000 + equity + benefits.  As this is a remote position, the salary range was determined by role, level, and possible location across the US. Individual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range based on your location during the hiring process. If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com.

Global Data Privacy Notice for Job Candidates and Applicants:

Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. 

Learn more about GoFundMe:

For recent company news and announcements, visit our Newsroom.

Classy, an affiliate of GoFundMe, is a Public Benefit Corporation and giving platform that enables nonprofits to connect supporters with the causes they care about. Classy's platform provides powerful and intuitive fundraising tools to convert and retain donors. Since 2011, Classy has helped nonprofits mobilize and empower the world for good by helping them raise over $7 billion. Classy also hosts the Collaborative conference and the Classy Awards to spotlight the innovative work nonprofits are implementing around the globe. For more information, visitwww.classy.org.

The Role:

Classy is a fundraising platform that enables nonprofits to connect supporters with the causes they care about. We are seeking a Director, Professional Services to oversee and mature the function that delivers implementations, customizations, and other services projects for our large-scale enterprise accounts. This critical function is responsible for ensuring that our customers are seamlessly onboarded to the Classy platform and are able to rapidly realize value from their purchase. The leader of this team will be a detail oriented, cross-functional leader capable of partnering with pre and post sales teams to define and refine the services and processes needed to benefit our customers. The ideal candidate is a lifelong learner who shows up to work curious every day, energized by the opportunity to drive customer growth through the delivery of professional services. 

What you’ll do:

• Lead and manage a team of implementation project managers, solution architects and technical support staff to deliver high-quality services to our nonprofit clients 
• Develop and implement strategies to optimize the client onboarding process, ensuring a seamless experience from initial engagement to successful implementation
• Support management in the evaluation of  pre/post sales opportunities, review requirements, develop statements of work, create schedules, and produce cost estimates for professional services
• Collaborate with sales, product and engineering teams to understand client needs and and requirements, and ensure alignment between client expectations and product capabilities
• Define and manage team OKRs based on department and company objectives focused on time to value, satisfaction and retention
• Report on staffing, utilization, project health, and financial performance for Senior Leadership and our executive team
• Manage resource planning and utilization across Professional Services
• Own and drive process improvements, internal projects, implementation success, and services documentation
• Stay informed about industry trends, emerging technologies and competitive landscape to inform process improvement, service offerings and product development 

What you bring (Required):

• 7-10 years of technical project management experience, preferably in SaaS 
• 3-5 years of experience managing a team
• Proven, hands-on experience successfully implementing SaaS and/or enterprise software applications
• Exceptional client management and communication skills, including the ability to guide and negotiate technical decisions
• Demonstrated ability to prioritize and manage workflow to meet deadlines
• Strong people skills to lead collaboration across functions and organizations
• Experience identifying and implementing process improvements
• Superior analytical, problem-solving and critical thinking abilities
• Excellent organization and planning skills
• A bias towards action and a desire to consistently exceed expectations

What would be awesome to have (Preferred):

• Experience leveraging Salesforce for the delivery and administration of large scale implementations
• Knowledge of API-based system integrations
• Familiarity with capabilities and limitations of front-end software customizations (e.g. JavaScript) in web applications

Why you’ll love it here...

• Market competitive pay
• Rich healthcare benefits including employer paid premiums for medical/dental/vision (100% for employee only plans and 85% for employee + dependent plans) and employer HSA contributions. 
• 401(k) retirement plan with company matching
• Hybrid workplace with fully remote flexibility for many roles
• Monetary support for new hire setup, hybrid work & wellbeing, family planning, and commuting expenses
• A variety of  mental and wellness programs to support employees  
• Generous paid parental leave and family planning stipend
• Supportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floating holiday
• Learning & development and recognition programs
• Gives Back Program where employees can nominate a fundraiser every week for a donation from the company
• Inclusion, diversity, equity, and belonging are vital to our priorities and we continue to evolve our strategy to ensure DEI is embedded in all processes and programs at GoFundMe. Our Diversity, Equity, and Inclusion team is always finding new ways for our company to uphold and represent the experiences of all of the people in our organization.
• Employee resource groups
• Your work has a real purpose and will help change lives on a global scale.
• You’ll be a part of a fun, supportive team that works hard and celebrates accomplishments together. 
• We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose
• We are a certified Great Place to Work, are growing fast and have incredible opportunities ahead!

GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We are committed to providing diversity, equity, and inclusion training to all employees, and we do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.

The total annual salary for this full-time position is $139,000 - $187,000 + bonus + equity + benefits.  As this is a remote position, the salary range was determined by role, level, and possible location across the US. Individual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training.Your recruiter can share more about the specific salary range based on your location during the hiring process.

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com.

Global Data Privacy Notice for Job Candidates and Applicants:

Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required.

Learn more about GoFundMe:

We’re proud to partner withGoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘23 annual report.

Our annual “Year in Help” report reflects our community’s impact in advancing our mission of helping people help each other.

For recent company news and announcements, visit our Newsroom. 

Classy, an affiliate of GoFundMe, is a Public Benefit Corporation and giving platform that enables nonprofits to connect supporters with the causes they care about. Classy's platform provides powerful and intuitive fundraising tools to convert and retain donors. Since 2011, Classy has helped nonprofits mobilize and empower the world for good by helping them raise over $7 billion. Classy also hosts the Collaborative conference and the Classy Awards to spotlight the innovative work nonprofits are implementing around the globe. For more information, visitwww.classy.org.

As a Staff Cloud Engineer at Classy, you will lead the Platform Infrastructure and Operations team, playing a pivotal role in architecting, building, and maintaining our advanced cloud infrastructure. This infrastructure is crucial to our online fundraising platform that supports nonprofits globally. Your leadership will ensure our infrastructure consistently achieves 99.999% availability, catering to the demands of our sophisticated global payments platform.

What you’ll do:

• Architect and implement scalable, fault-tolerant cloud solutions that process billions of dollars annually, ensuring operational excellence and security.
• Lead and mentor a team of cloud engineers; promote a culture of continuous improvement, innovation, and learning.
• Make strategic decisions on cloud architecture and spearhead adoption of cutting-edge practices and technologies.
• Drive enhancements in system performance through advanced observability and reliability practices.
• Oversee sophisticated testing and validation processes to ensure the robustness of the cloud infrastructure.
• Develop and refine real-time monitoring and logging systems, setting industry benchmarks in operational excellence.
• Implement and report on DORA (DevOps Research and Assessment) metrics to measure and enhance the effectiveness of development processes and practices across the team.
• Design and manage CI/CD pipelines to ensure rapid, reliable, and repeatable deployment of our cloud-based applications.

What you bring (Required):

• Bachelor’s Degree in Computer Science, related field, or 12+ years equivalent practical experience.
• 8+ years of experience designing and managing scalable cloud-based infrastructure, with a preference for SaaS environments.
• Demonstrated leadership in managing engineering teams and projects.
• Expert knowledge of AWS, proficiency in container technologies such as Docker and Kubernetes, and Infrastructure as Code (IaC) practices.
• Advanced understanding of software architecture, including asynchronous event-driven architecture and microservices.
• Extensive experience in performance and reliability testing using advanced tools such as K6 and Artillery.
• Expertise in application performance management (APM) with tools like NewRelic, DataDog, and Splunk.
• Strong programming skills in scripting languages Bash, PHP, and NodeJS.
• Experience managing distributed data systems and troubleshooting complex issues under high pressure and load.
• In-depth knowledge of high-volume transaction systems and familiarity with compliance regulations like PCI, SOC2, and GDPR.
• Exceptional leadership and collaborative skills, with a track record of leading initiatives and mentoring teams.
• Ability to excel in a dynamic, fast-paced startup environment.
• Superb communication skills, capable of effectively collaborating and influencing across diverse teams and cultural backgrounds.

What would be awesome to have (Preferred):

• Advanced AWS cloud certifications.
• Proven background in fault-tolerant system design and managing environments with high transaction volumes.

Why you’ll love it here...

• Market competitive pay
• Rich healthcare benefits including employer paid premiums for medical/dental/vision (100% for employee only plans and 85% for employee + dependent plans) and employer HSA contributions. 
• 401(k) retirement plan with company matching
• Hybrid workplace with fully remote flexibility for many roles
• Monetary support for new hire setup, hybrid work & wellbeing, family planning, and commuting expenses
• A variety of  mental and wellness programs to support employees  
• Generous paid parental leave and family planning stipend
• Supportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floating holiday
• Learning & development and recognition programs
• Gives Back Program where employees can nominate a fundraiser every week for a donation from the company
• Inclusion, diversity, equity, and belonging are vital to our priorities and we continue to evolve our strategy to ensure DEI is embedded in all processes and programs at GoFundMe. Our Diversity, Equity, and Inclusion team is always finding new ways for our company to uphold and represent the experiences of all of the people in our organization.
• Employee resource groups
• Your work has a real purpose and will help change lives on a global scale.
• You’ll be a part of a fun, supportive team that works hard and celebrates accomplishments together. 
• We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose
• We are a certified Great Place to Work, are growing fast and have incredible opportunities ahead!

GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We are committed to providing diversity, equity, and inclusion training to all employees, and we do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.

The total annual salary for this full-time position is $150,000 - $200,000 + equity + benefits.  As this is a remote position, the salary range was determined by role, level, and possible location across the US. Individual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training.Your recruiter can share more about the specific salary range based on your location during the hiring process.

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com.

Global Data Privacy Notice for Job Candidates and Applicants:

Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required.

Learn more about GoFundMe:

For recent company news and announcements, visit our Newsroom.

Classy, an affiliate of GoFundMe, is a Public Benefit Corporation and giving platform that enables nonprofits to connect supporters with the causes they care about. Classy's platform provides powerful and intuitive fundraising tools to convert and retain donors. Since 2011, Classy has helped nonprofits mobilize and empower the world for good by helping them raise over $5 billion. Classy also hosts the Collaborative conference and the Classy Awards to spotlight the innovative work nonprofits are implementing around te globe. For more information, visitwww.classy.org.

About the role:

Classy's Product Technology team is hiring a Staff Software Engineer to join Classy’s Enterprise Events team. This role is ideal for someone passionate about building world-class APIs, leading geographically distributed engineering teams, and excelling in architectural design and cross-functional collaboration. You'll spearhead initiatives that not only push the boundaries of technology but also contribute significantly to social good, working alongside a team of skilled and passionate engineers. As a Staff Software Engineer, you will play a crucial role in developing high-quality, scalable, and robust APIs. You will lead a team of talented engineers spread across different geographies, driving the design, implementation, and maintenance of our software solutions. Your strong architectural expertise, leadership skills, and ability to collaborate across teams will be instrumental in delivering products that exceed expectations.

 What you’ll accomplish:

• Design, develop, and maintain high-performance, scalable, and secure APIs that align with business objectives and technical standards.
• Lead, mentor, and inspire a team of software engineers, fostering a culture of innovation, excellence, and continuous learning.
• Collaborate with product managers, UX/UI designers, and other cross-functional teams to ensure seamless integration and delivery of features.
• Drive architectural decisions, advocating for best practices and improvements to our development processes.
• Conduct code reviews, ensuring adherence to coding standards and addressing technical debt.
• Manage work across multiple time zones, ensuring timely delivery and quality of work.
• Stay abreast of emerging technologies and industry trends, incorporating them into our strategy to enhance product offerings.

 What you bring (Required):

• Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
• 8+ years of experience in software development, with a strong focus on API design and development.
• Proven experience leading and managing a geographically distributed engineering team.
• Expertise in software architecture, design patterns, and microservices architecture.
• Proficient in multiple programming languages and frameworks relevant to API development.
• Strong understanding of database design and management, including SQL and NoSQL databases.
• Experience with cloud services (AWS, Azure, Google Cloud) and containerization technologies (Docker, Kubernetes).
• Excellent problem-solving, communication, and leadership skills.
• Demonstrated ability to work collaboratively across different teams and cultures.
• High-level proficiency with any high level object oriented language (PHP, Node, etc). 
• Deep experience with code versioning tools (Git/Bitbucket). 
• Experience working with offshore teams in different time zones that may require flexibility working outside of core company hours.

Why you’ll love it here: 

• Market competitive pay
• Rich healthcare benefits including employer paid premiums for medical/dental/vision (100% for employee only plans and 85% for employee + dependent plans) and employer HSA contributions. 
• 401(k) retirement plan with company matching
• Hybrid workplace with fully remote flexibility for many roles
• Monetary support for new hire setup, hybrid work & wellbeing, family planning, and commuting expenses
• A variety of mental and wellness programs to support employees   
• Generous paid parental leave and family planning stipend
• Supportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floating holiday
• Learning & development and recognition programs
• Gives Back Program where employees can nominate a fundraiser every month for a donation from the company
• Inclusion, diversity, equity, and belonging are vital to our priorities and we continue to evolve our strategy to ensure DEI is embedded in all processes and programs at GoFundMe. Our Diversity, Equity, and Inclusion team is always finding new ways for our company to uphold and represent the experiences of all of the people in our organization.
• Employee resource groups
• Your work has a real purpose and will help change lives on a global scale.
• You’ll be a part of a fun, supportive team that works hard and celebrates accomplishments together. 
• We live by our core values: consider everything, do the right thing, spread empathy, delight the customer, and give back.
• We are a certified Great Place to Work, are growing fast and have incredible opportunities ahead!
• Our commitment to Sustainability. Classy exists to create a sustainable world for all. 

Dedication to Diversity 

Classy is working toward building a more diverse and inclusive environment that is representative of individuals of all backgrounds, experiences, and lifestyles, allowing all employees to feel comfortable being their true, authentic selves in a space that enables productivity and meaningful work.

The total annual salary for this full-time position is $150,500 - $200,500 + equity + benefits.  As this is a remote position, the salary range was determined by role, level, and possible location across the US. Individual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training. 

Your recruiter can share more about the specific salary range based on your location during the hiring process. 

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com.

Classy, an affiliate of GoFundMe, is a Public Benefit Corporation and giving platform that enables nonprofits to connect supporters with the causes they care about. Classy's platform provides powerful and intuitive fundraising tools to convert and retain donors. Since 2011, Classy has helped nonprofits mobilize and empower the world for good by helping them raise over $7 billion. Classy also hosts the Collaborative conference and the Classy Awards to spotlight the innovative work nonprofits are implementing around the globe. For more information, visitwww.classy.org.

About the role:

Classy is looking for a Director, Product Support to join our team! The Director will oversee all channels of customer support at Classy and report into our VP, Customer Experience. This is a key strategic role in customer experience leadership that will lead and mentor a team of support agents. 

What you’ll accomplish:

• Oversee all channels of customer support, including chat, email, and phone, ensuring timely and effective resolution of customer inquiries and issues.
• Lead and mentor a team of support agents, providing guidance, training, and performance feedback to ensure high-quality service delivery.
• Build and ensure a high performing Tier 2 service team that will deliver operational excellence by providing timely support to Tier 1 BPO operations team, and thus to external customers
• Develop and implement strategies to optimize support processes and workflows, streamline communication, and enhance the overall customer experience.
• Collaborate with cross-functional teams, including product, engineering, and sales, to identify and address customer needs and drive product improvements.
• Act as a point of escalation for complex customer issues, working closely with stakeholders to resolve issues promptly and professionally.
• Analyze customer support metrics and KPIs to track performance, identify trends, and drive continuous improvement initiatives.
• Interpret reporting and analysis to drive service excellence initiatives, and use insights from data to drive product improvements on both customer facing processes and agent facing tools and systems
• Develop and maintain support documentation, knowledge base articles, and training materials to ensure consistent and accurate support delivery.
• Stay informed about industry trends, best practices, and emerging technologies in customer support to drive innovation and excellence.
• As a people manager, ensure proper staffing and contingency plans are in place, and provide consistent performance through normal business, seasonality, and new product introduction peaks
• Proactively seek solutions to improve operational efficiency and quality by working with product, operation and policy teams

What you bring (Required):

• 10+ years of experience in customer support or customer service management roles, preferably in a SaaS or technology-driven environment.
• Proven experience in managing support operations across multiple channels, including chat, email, and phone.
• Strong leadership and team management skills, with the ability to motivate, coach, and develop team members.
• Excellent communication and interpersonal skills, with the ability to interact effectively with customers, colleagues, and stakeholders at all levels.
• Analytical mindset with a data-driven approach to problem-solving and decision-making.
• Demonstrated ability to thrive in a fast-paced, dynamic environment and effectively manage competing priorities.
• Experience working with self-serve, mid-market, and enterprise clients is highly desirable.

Why you’ll love it here: 

• Market competitive pay
• Rich healthcare benefits including employer paid premiums for medical/dental/vision (Up to 100% for employee only plans and 85% for employee + dependent plans) and employer HSA contributions. 
• 401(k) retirement plan with company matching
• Hybrid workplace with fully remote flexibility for many roles
• Monetary support for new hire setup, hybrid work & wellbeing, family planning, and commuting expenses
• A variety of mental and wellness programs to support employees   
• Generous paid parental leave and family planning stipend
• Supportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floating holiday
• Learning & development and recognition programs
• Gives Back Program where employees can nominate a fundraiser every month for a donation from the company
• Inclusion, diversity, equity, and belonging are vital to our priorities and we continue to evolve our strategy to ensure DEI is embedded in all processes and programs at GoFundMe. Our Diversity, Equity, and Inclusion team is always finding new ways for our company to uphold and represent the experiences of all of the people in our organization.
• Employee resource groups
• Your work has a real purpose and will help change lives on a global scale.
• You’ll be a part of a fun, supportive team that works hard and celebrates accomplishments together. 
• We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose
• We are a certified Great Place to Work, are growing fast and have incredible opportunities ahead!
• Our commitment to Sustainability.Classy exists to create a sustainable world for all. 

Dedication to Diversity 

Classy is working toward building a more diverse and inclusive environment that is representative of individuals of all backgrounds, experiences, and lifestyles, allowing all employees to feel comfortable being their true, authentic selves in a space that enables productivity and meaningful work.

The total annual salary for this full-time position is $108,500 - $148,000 + bonus + equity + benefits.  As this is a remote position, the salary range was determined by role, level, and possible location across the US. Individual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training. 

Your recruiter can share more about the specific salary range based on your location during the hiring process. 

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com

Global Data Privacy Notice for Job Candidates and Applicants:

Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. 

Learn more about GoFundMe:

For recent company news and announcements, visit our Newsroom. 

Classy, an affiliate of GoFundMe, is a Public Benefit Corporation and giving platform that enables nonprofits to connect supporters with the causes they care about. Classy's platform provides powerful and intuitive fundraising tools to convert and retain donors. Since 2011, Classy has helped nonprofits mobilize and empower the world for good by helping them raise over $5 billion. Classy also hosts the Collaborative conference and the Classy Awards to spotlight the innovative work nonprofits are implementing around the globe. For more information, visit www.classy.org.

About the role:

Classy fundraising platform helps millions of supporters safely and securely donate to nonprofits and the inspiring causes they stand for. We’re looking for an experienced product designer to build, maintain and iterate within the design system. You’ll design foundational patterns, UI components, tools, and processes. The design system team at Classy is part of our promise to create a consistent, accessible, and inclusive platform for anyone, anywhere trying to contribute to a better world. You really care and want to use the power of design for good.

What you’ll accomplish:

• Create flexible, hardworking components and patterns that push the quality of the product and can be built to scale across several teams and products
• Evolve the Classy design system for mobile and web by approaching problems holistically and thinking in scalable systems
• Plan strategically as a partner with engineering, product, and brand to identify and prioritize design systems opportunities and define the future of design systems at Classy
• Write concise, easy-to-understand documentation to communicate team plans and decisions
• Create unified, cohesive design guidelines for Classy’s products
• Socialize the design system across our internal organization and create processes that empower other designers to contribute to the design system
• Apply a pragmatic approach to systems design by understanding and incorporating product priorities, and complex technical and business requirements
• Ideate, design, and build components with an accessibility and inclusive first mindset

What you bring:

• 3+ years of experience working in Product Design and 1+ year of experience working on Design Systems
• A strong portfolio of product design and design systems work, including designs that showcase both an ability to think in scalable systems, and a solid understanding of key graphic design principles (hierarchy, layout, color, and typography)
• Experience applying accessibility and inclusive design principles to initiatives
• Experience creating new visual directions, including color theory and typography, and ensuring they’re carried out consistently
• Able to think in scalable systems
• Strong organizational skills with the ability to communicate and present complex ideas clearly in both verbal and written formats
• Unparalleled collaboration skills and extensive experience partnering with engineers to create beautiful products in an agile environment
• Familiarity with programming (HTML, CSS, JavaScript, React)
• Experience working in Figma

Why you’ll love it here: 

• Market competitive pay
• Rich healthcare benefits including employer paid premiums for medical/dental/vision (100% for employee only plans and 85% for employee + dependent plans) and employer HSA contributions. 
• 401(k) retirement plan with company matching
• Hybrid workplace with fully remote flexibility for many roles
• Monetary support for new hire setup, hybrid work & wellbeing, family planning, and commuting expenses
• A variety of mental and wellness programs to support employees   
• Generous paid parental leave and family planning stipend
• Supportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floating holiday
• Learning & development and recognition programs
• Gives Back Program where employees can nominate a fundraiser every month for a donation from the company
• Inclusion, diversity, equity, and belonging are vital to our priorities and we continue to evolve our strategy to ensure DEI is embedded in all processes and programs at GoFundMe. Our Diversity, Equity, and Inclusion team is always finding new ways for our company to uphold and represent the experiences of all of the people in our organization.
• Employee resource groups
• Your work has a real purpose and will help change lives on a global scale.
• You’ll be a part of a fun, supportive team that works hard and celebrates accomplishments together. 
• We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose
• We are a certified Great Place to Work, are growing fast and have incredible opportunities ahead!
• Our commitment to Sustainability.Classy exists to create a sustainable world for all. 

GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We are committed to providing diversity, equity, and inclusion training to all employees, and we do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.

The total annual salary for this full-time position is $100,000 - 135,000 + equity + benefits.  As this is a remote position, the salary range was determined by role, level, and possible location across the US. Individual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range based on your location during the hiring process.

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com.

Global Data Privacy Notice for Job Candidates and Applicants:

Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required.

Learn more about GoFundMe:

We’re proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘23 annual report.

Our annual “Year in Help” report reflects our community’s impact in advancing our mission of helping people help each other.

For recent company news and announcements, visit our Newsroom. 

Classy helps nonprofit organizations increase their impact by creating outstanding giving experiences. Our best-in-class suite of online fundraising solutions help millions of people amplify their support for the causes they care about. As an independent subsidiary of GoFundMe, we are a global leader in modern giving across B2C and B2B, crafting new opportunities to reach more people and organizations across the world. Since 2011, Classy has powered tens of millions of donations from over 190 countries and raised over $4 billion for social good.

About the role:

Are you a hyper-organized, personable, and hard-working individual who is looking to challenge yourself in new ways? The Classy sales team is hiring and looking for the cream of the crop! A successful Enterprise Sales Development Rep (EDR) has exceptional communication skills and is a strategically minded individual with a strong mental flexibility to adapt to change. Above all else an EDR is determined to succeed.

Enterprise Sales Development Reps are the front line of the enterprise sales process. The core function of an EDR is identifying key contacts and understanding the fundraising pain points of the largest nonprofits in the United States. EDRs then build a plan to engage these organizations and ultimately own the execution of that plan. Enterprise Sales Development Reps are measured by their ability to multi-thread various departments within organizations in order to build relationships, generate pipeline, run discovery calls, and execute a seamless handoff of qualified prospects to the Account Executive team. Success in this role is obtained by working closely with Enterprise Account Executives to strategically target accounts and exceed monthly, quarterly, and yearly pipeline goals. EDR’s handle pressure in stride, all while working in an environment that is dedicated to ensuring individual and team success. EDR’s and Account Executives are true partners in every aspect of their shared business, thus giving EDR’s a unique opportunity to develop their soft skills and sales acumen under the guidance of senior sales reps. The level of business and professional growth within this role is unmatched.  

What you’ll accomplish:

• Build Account Plans that identify key areas of entry into accounts and show an understanding of the technology, contacts, and fundraising initiatives at these nonprofits
• Use multiple channels and approaches to obtain a minimum of 50 outreach activities a day to nonprofit organizations within your provided territory
• Work with marketing to plan creative strategies (events, mailers, conference engagement, and more) to engage your accounts
• Methodically qualify, build, and forecast an accurate sales pipeline in Salesforce using MEDDIC
• Accurately document and track all activities in Salesforce 
• Consistently surpass your monthly quotas through hard work, a proactive approach to growth, and implementing feedback
• Thrive on change while remaining highly organized, optimistic, and coachable
• Become an expert in online fundraising - asking insightful questions, overcoming objections and understanding your client’s needs will be critical to your success.

What We Are Looking For In You:

• You have an appetite for learning!  You might watch TED Talks for fun, are keen on turning training and feedback into action, and practice continuous proactive self-improvement
• Problems don’t intimidate you and you’re self-motivated to improve systems. You might see a process and say “I can make this better”
• Bringing new, creative ideas to the table excites you. You’re not scared away by a blank slate and have a willingness to collaborate with team members to brainstorm new outreach ideas
• You are committed to a high standard of integrity and work ethic
• You’re an excellent listener, assertive, persistent, and persuasive - show us your grit!
• You might own a doormat or a coffee mug that reads “hustle” because you thrive off surpassing goals. 
• You are adaptable and can think on your feet. When faced with new challenges, or tough conversations, failure simply isn't an option
• You are hyper-organized and cannot tolerate things “slipping through the cracks” 

What you bring (Required):

• 1+ years of inside sales or relevant experience (selling over the phone/web preferred)
• Outbound prospecting experience
• Excellent communication skills & a professional telephone presence - No fear of the phones!
• Experience navigating through organizations to reach decision makers  
• High level of emotional intelligence  
• Positive attitude and a drive to win
• Technically savvy

What would be incredible to have (Preferred):

• A background or prior experience in Operations
• Previously trained in consultative / value based selling
• Experience using a CRM (preferably Salesforce) and sales engagement and automation software (Such as: Salesloft, LinkedIn Sales Navigator, Zoominfo, Chorus)
• Bachelor's Degree

Why you’ll love it here:

• Market competitive pay
• Rich healthcare benefits including employer paid premiums for medical/dental/vision (100% for employee only plans and 85% for employee + dependent plans) and employer HSA contributions.
• 401(k) retirement plan with company matching
• Hybrid workplace with fully remote flexibility for many roles
• Monetary support for new hire setup, hybrid work & wellbeing, family planning, and commuting expenses
• A variety of mental and wellness programs to support employees
• Generous paid parental leave and family planning stipend
• Supportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floating holiday
• Learning & development and recognition programs
• Gives Back Program where employees can nominate a fundraiser every week for a donation from the company.

Dedication to Diversity

Classy is working toward building a more diverse and inclusive environment that is representative of individuals of all backgrounds, experiences, and lifestyles, allowing all employees to feel comfortable being their true, authentic selves in a space that enables productivity and meaningful work.

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com.

The expected US salary range for this position is $46,150 - $62,400 ($71,000 - $96,000 when potential commission is factored in), + equity + benefits. Your recruiter can share more about the specific OTE structure for this position during the hiring process.

Global Data Privacy Notice for Job Candidates and Applicants:

Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required.

Classy, an affiliate of GoFundMe, is a Public Benefit Corporation and giving platform that enables nonprofits to connect supporters with the causes they care about. Classy's platform provides powerful and intuitive fundraising tools to convert and retain donors. Since 2011, Classy has helped nonprofits mobilize and empower the world for good by helping them raise over $7 billion. Classy also hosts the Collaborative conference and the Classy Awards to spotlight the innovative work nonprofits are implementing around the globe. For more information, visitwww.classy.org.

Classy'sCustomer Care Team is looking for an enthusiastic Event Care Generalist to create delightful and valuable interactions for non-profits on our fundraising events platform (Classy Live). You will play a critical role in helping nonprofits across the country make the world a better place through timely technical product assistance before, during, and after their fundraising events. You will also serve as the voice of Classy’s brand, building rewarding relationships that keep customers engaged and enthusiastic.

The ideal candidate displays emotional intelligence, curiosity in the face of challenges, and is adaptable and resilient.If you love being part of a fast-paced, collaborative SaaS support teamthat genuinely cares about nonprofit organizations and their missions this is a role for you. We go above and beyond to advocate on behalf of our clients across Classy and to ensure a world-class product and support experience. 

What you’ll do:

• Become an expert on Classy Live, our state-of-the-art SaaS solution for non-profit fundraising events, and understand how nonprofits use the platform to create an impactful experience for their donors to unlock their generosity.
• Use Salesforce CRM to answer customer questions via email, voicemail, and live chat. 
• Answer questions from a wide range of nonprofits about Classy Live, including “How do I?” questions, technical troubleshooting, and billing inquiries.
• Escalate product issues and feature requests to our technical support engineers. 
• Support internal Classy teams with answers to product questions on internal channels. 
• Provide day-of/night-of event support remotely or in-person on weekends or evenings for 10% of your responsibilities (may increase to 30% during peak seasons).
• Travel to a non-profit fundraising event and interact with customers in-person. Estimate: 10% of responsibilities (may increase to 30% during peak seasons).

         *Must be located on the East Coast 

What you bring (Required):

• Exceptional oral and written communication.Must communicate effectively and genuinely across email, live chat, video calls, and social channels. 
• World-class organizational skills.Thrive in a world where you’ll balance customer questions, competing priorities, and complex assignments with many moving parts. Must effectively manage ongoing email cases, multiple chats, internal and customer meetings, and upkeep a calendar. 
• Strong emotional intelligence.You can read each customer, empathize with their unique challenge, and adapt to deliver world-class experiences. You are also in tune with navigating your own emotions in times of challenge, change, and crisis. 
• Proactive and process-oriented.When a process or answer does not exist, you are resourceful and proactive in creating new, scalable solutions. 
• You do your best work as part of a team. You thrive in a highly-matrixed environment and love to support and collaborate with your teammates and other departments across the organization. 
• Adaptable and Resilient. Able to focus on opportunities and solutions in the midst of supporting a product that is constantly growing and evolving. Resilient in the face of challenges that are difficult to solve or don’t have immediately clear solutions.
• Coachable. Hungry to grow and improve, with openness and curiosity when presented with feedback (both positive and negative) from customers, teammates, and managers. 

What would be awesome to have (Preferred):

• Experience in the professional events space. Event planning and execution comes with unique challenges. Your expertise will greatly improve your ability to empathize with customers and improve our team’s overall decision-making. 
• Experience working in or with nonprofits.If you already have a deep understanding of the unique challenges that nonprofits face, we want to hear from you.
• Experience in a customer-facing role.Interacted directly with customers in a previous role, whether face-to-face or virtually. 
• Experience using a CRM. Salesforce preferred, but experience with any CRM system is a bonus. 

Why you’ll love it here: 

• Market competitive pay
• Rich healthcare benefits including employer paid premiums for medical/dental/vision (Up to 100% for employee only plans and 85% for employee + dependent plans) and employer HSA contributions. 
• 401(k) retirement plan with company matching
• Hybrid workplace with fully remote flexibility for many roles
• Monetary support for new hire setup, hybrid work & wellbeing, family planning, and commuting expenses
• A variety of mental and wellness programs to support employees   
• Generous paid parental leave and family planning stipend
• Supportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floating holiday
• Learning & development and recognition programs
• Gives Back Program where employees can nominate a fundraiser every month  for a donation from the company
• Inclusion, diversity, equity, and belonging are vital to our priorities and we continue to evolve our strategy to ensure DEI is embedded in all processes and programs at GoFundMe. Our Diversity, Equity, and Inclusion team is always finding new ways for our company to uphold and represent the experiences of all of the people in our organization.
• Employee resource groups
• Your work has a real purpose and will help change lives on a global scale.
• You’ll be a part of a fun, supportive team that works hard and celebrates accomplishments together. 
• We live by our core values: consider everything, do the right thing, spread empathy, delight the customer, and give back.
• We are a certified Great Place to Work, are growing fast and have incredible opportunities ahead!
• Ourcommitment to Sustainability.Classy exists to create a more inclusive and sustainable world for all. 

Dedication to Diversity 

Classy is working toward building a more diverse and inclusive environment that is representative of individuals of all backgrounds, experiences, and lifestyles, allowing all employees to feel comfortable being their true, authentic selves in a space that enables productivity and meaningful work.

The total annual salary for this full-time position is $51,000 - $69,000+ equity + benefits.  As this is a remote position, the salary range was determined by role, level, and possible location across the US. Individual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training. 

Your recruiter can share more about the specific salary range based on your location during the hiring process. 

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com.

Want to help us, help others? We’re hiring! 

GoFundMe is a global community of over 100 million people with the common purpose of helping one another. Our mission is to help people help each other by making it safe and easy for people to ask for help and support causes—for themselves, each other, and their communities. In 2022,GoFundMejoined together with Classy, a leading nonprofit fundraising software company that enables nonprofits to connect supporters with the causes they care about. Together, GoFundMe and Classy have empowered people and organizations to raise more than $25 billion since 2010.Our vision is to become the most helpful place in the world.

Classy's Engineering team is hiring a Senior Software Engineer to join our Commerce services team. This team is part of our larger core services group responsible for the design, build, and maintenance of our critical microservices and infrastructure that processes vast volumes of financial transactions measured in billions. The ideal candidate will combine good engineering expertise with product aptitude, is motivated by exciting technical challenges that come with scale, and thrives in a fast-paced, iterative, and collaborative environment. We want to talk to you if you are unfazed by the idea of refactoring to improve our existing systems, and building net-new systems.  

What you’ll do:

• Be a valued member of an autonomous cross-functional agile team to continuously experiment, iterate and deliver on our technical and product roadmaps
• Play an important role in building and maintaining a robust, fault-tolerant transactions orchestration layer (e-commerce platform)
• Contribute to a microservice-based evolution of our platform and architecture
• Learn and grow your skills by working collaboratively with experienced and engaged developers to design new features and re-architect existing ones.
• Collaborate with other engineers to improve your software engineering skills using the best software development practices and processes.

What you bring (Required):

• Bachelor’s Degree in Computer Science or a related field, or equivalent work experience
• 5+ years building and maintaining highly scalable backend services in an event-driven architecture
• Good understanding of distributed software architecture with experience debugging distributed systems with high data loads
• Experience building RESTful APIs 
• Experience with Javascript ES6, Node.js/Express, NestJS, or other backend technologies and languages
• Familiarity AWS solutions (EC2, ECS, Lambda, SNS), infrastructure as code tools (terraform), and containerization (Docker)
• Ability to understand product requirements and translate them into technical subtasks.
• High-level proficiency in schema design in relational or NoSQL databases (MySQL, MongoDB)
• A deep sense of quality, and sharp engineering skills with strong computer science fundamentals.
• Good written and verbal communication skills

What would be awesome to have (Preferred):

• E-commerce experience working in PCI compliant environments
• Enterprise SaaS

Why you’ll love it here...

• Market competitive pay
• Rich healthcare benefits including employer paid premiums for medical/dental/vision (100% for employee only plans and 85% for employee + dependent plans) and employer HSA contributions. 
• 401(k) retirement plan with company matching
• Hybrid workplace with fully remote flexibility for many roles
• Monetary support for new hire setup, hybrid work & wellbeing, family planning, and commuting expenses
• A variety of  mental and wellness programs to support employees  
• Generous paid parental leave and family planning stipend
• Supportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floating holiday
• Learning & development and recognition programs
• Gives Back Program where employees can nominate a fundraiser every week for a donation from the company
• Inclusion, diversity, equity, and belonging are vital to our priorities and we continue to evolve our strategy to ensure DEI is embedded in all processes and programs at GoFundMe. Our Diversity, Equity, and Inclusion team is always finding new ways for our company to uphold and represent the experiences of all of the people in our organization.
• Employee resource groups
• Your work has a real purpose and will help change lives on a global scale.
• You’ll be a part of a fun, supportive team that works hard and celebrates accomplishments together. 
• We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose
• We are a certified Great Place to Work, are growing fast and have incredible opportunities ahead!

GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We are committed to providing diversity, equity, and inclusion training to all employees, and we do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.

The total annual salary for this full-time position is $143,000 - $194,000 + equity + benefits.  As this is a remote position, the salary range was determined by role, level, and possible location across the US. Individual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training. 

Your recruiter can share more about the specific salary range based on your location during the hiring process.

Learn more about GoFundMe:

GoFundMe 2022 | Year in Help

GoFundMe Heroes

Why GoFundMe

We Support Justice + Equality

Want to help us, help others? We’re hiring! 

GoFundMe is a global community of over 150 million people who come together every day with the common purpose of helping one another. Our mission is to help people help each other through our best in class technology. In 2022, GoFundMe joined together with Classy, a leading nonprofit fundraising software company that enables nonprofits to connect supporters with the causes they care about. Together, we have empowered people and organizations to raise more than $30 billion since 2010. Our vision is to become the most helpful place in the world.

Classy's Checkout Experience team is hiring a Senior Front End Engineer to contribute to the development of the Classy Studio Platform. 

What you’ll accomplish:

• Collaborate with Product Managers and Front End Engineers to develop features and improvements to Classy 
• Participate in code reviews to maintain internal standards for style, maintainability, and best practices
• Analyze, design, and develop software by delivering clean, maintainable code within a large, complex, and established code base to deliver on our product roadmaps
• Ship features and improvements with minimal guidance and support from other team members
• Recognize technical debt, propose and implement solutions
• Provide mentorship to junior developers through chat and pair programming and code reviews
• Advocate for improvements to the codebase and provide leadership to others within your team
• Be a valuable, contributing member of a cross-functional agile team where sharing and learning from failures is celebrated and constructive feedback is highly encouraged

What you bring (Required):

• 5+ years of professional experience developing React Applications, GraphQL and REST APIs using a backend framework like NestJS, Node/Express, Laravel/PHP,
• Professional experience with relational or NoSQL (MySQL, MongoDB) database design in server-side, web-based technologies 
• Bachelor’s Degree in Computer Science or a related field, or equivalent work experience.
• Experience using Git
• Experience working in an agile, intensely iterative software development process.
• Experience with performance and optimization problems and the ability to both diagnose and prevent these problems.
• Familiarity with application performance monitoring and log analytics tools. We use New Relic, Cloudwatch, and BugSnag.
  
  

 What would be awesome to have (Preferred):

• Experience with GraphQL, NextJS, PHP
• Experience with AWS and Terraform
• Experience with E-commerce, checkout, cart
• Mentoring, Coaching, Architecting experience

Why you’ll love it here...

• Market competitive pay
• Rich healthcare benefits including employer paid premiums for medical/dental/vision (100% for employee only plans and 85% for employee + dependent plans) and employer HSA contributions. 
• 401(k) retirement plan with company matching
• Hybrid workplace with fully remote flexibility for many roles
• Monetary support for new hire setup, hybrid work & wellbeing, family planning, and commuting expenses
• A variety of  mental and wellness programs to support employees  
• Generous paid parental leave and family planning stipend
• Supportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floating holiday
• Learning & development and recognition programs
• Gives Back Program where employees can nominate a fundraiser every week for a donation from the company
• Inclusion, diversity, equity, and belonging are vital to our priorities and we continue to evolve our strategy to ensure DEI is embedded in all processes and programs at GoFundMe. Our Diversity, Equity, and Inclusion team is always finding new ways for our company to uphold and represent the experiences of all of the people in our organization.
• Employee resource groups
• Your work has a real purpose and will help change lives on a global scale.
• You’ll be a part of a fun, supportive team that works hard and celebrates accomplishments together. 
• We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose
• We are a certified Great Place to Work, are growing fast and have incredible opportunities ahead!

GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We are committed to providing diversity, equity, and inclusion training to all employees, and we do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.

The total annual salary for this full-time position is $130,000 - $175,000 + equity + benefits.  As this is a remote position, the salary range was determined by role, level, and possible location across the US. Individual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training. 

Your recruiter can share more about the specific salary range based on your location during the hiring process.

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com.

Global Data Privacy Notice for Job Candidates and Applicants:

Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required.

Learn more about GoFundMe:

For recent company news and announcements, visit our Newsroom.

Classy helps nonprofit organizations increase their impact by creating outstanding giving experiences. Our best-in-class suite of online fundraising solutions help millions of people amplify their support for the causes they care about. As an independent subsidiary of GoFundMe, we are a global leader in modern giving across B2C and B2B, crafting new opportunities to reach more people and organizations across the world. Since 2011, Classy has powered tens of millions of donations from over 190 countries and raised over $4 billion for social good.

About the role:

We are looking for dynamic, high-performing, and hard working individuals to join our expanding inside sales team. The ideal candidate is excited to pursue a career in sales and has done their research on what makes an outstanding salesperson. A successful SDR has exceptional communication skills, loves the thrill of the hunt, and is determined to succeed. 

Sales Development Reps are the front line of the sales process and spend their days cold calling into nonprofit organizations. SDR’s are measured by their seamless handoffs of qualified leads to our Account Executive team. Success in this role is obtained by hitting and exceeding monthly goals, consistently staying ahead of daily metrics, and handling pressure in stride, all in a team-focused environment. The ultimate goal in the Sales Development Role is to be promoted to a Business Development Representative.

What you’ll accomplish:

• You are committed to a high standard of integrity and work ethic
• You are adaptable and can think on your feet. When faced with new challenges, or tough conversations, failure simply isn't an option
• You’re an excellent listener, assertive, persistent, and persuasive - show us your grit!
• You are genuinely curious about people, and possess the innate ability to inspire passion in others
• You have an appetite for learning!  You’re keen on turning training and feedback into action and continuous self-improvement

Your Day to Day:

• Making 80-120 cold calls a day to non-profit organizations  
• Methodically qualify, build, and manage an accurate sales pipeline in Salesforce
• Consistently surpassing your monthly quotas through hard work and implementing feedback
• Thrive on change while remaining highly organized, optimistic, and coachable
• Become an expert in online fundraising - asking insightful questions, overcoming objections and understanding your client’s needs will be critical to your success.

What you bring (Required):

• Excellent communication skills & dynamic telephone presence - No fear of the phones!
• Positive attitude and a drive to win
• Technically savvy

What would be incredible to have (Preferred):

• 1+ years of inside sales or relevant experience (selling over the phone/web preferred)
• Previously trained in consultative / value based selling
• Experience using a CRM, preferably Salesforce
• Bachelor’s Degree

Why you’ll love it here:

• Market competitive pay
• Rich healthcare benefits including employer paid premiums for medical/dental/vision (100% for employee only plans and 85% for employee + dependent plans) and employer HSA contributions.
• 401(k) retirement plan with company matching
• Hybrid workplace with fully remote flexibility for many roles
• Monetary support for new hire setup, hybrid work & wellbeing, family planning, and commuting expenses
• A variety of mental and wellness programs to support employees
• Generous paid parental leave and family planning stipend
• Supportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floating holiday
• Learning & development and recognition programs
• Gives Back Program where employees can nominate a fundraiser every week for a donation from the company.

Dedication to Diversity

Classy is working toward building a more diverse and inclusive environment that is representative of individuals of all backgrounds, experiences, and lifestyles, allowing all employees to feel comfortable being their true, authentic selves in a space that enables productivity and meaningful work.

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com.

The expected US salary range for this position is $45,000 - $60,750 ($60,000 - $81,000 when potential commission is factored in), + equity + benefits. Your recruiter can share more about the specific OTE structure for this position during the hiring process.

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com.

Global Data Privacy Notice for Job Candidates and Applicants:

Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required.

Learn more about GoFundMe:

For recent company news and announcements, visit our Newsroom.

Classy helps nonprofit organizations maximize their impact by creating exceptional giving experiences.  Our market-leading suite of online fundraising solutions help millions of people amplify their support for the causes they care about.  As an independent subsidiary of GoFundMe, we create a global leader in modern giving across B2C and B2B, creating new opportunities to reach more people and organizations across the world. Since 2011, Classy has powered tens of millions of donations from over 190 countries and raised over $4 billion for social good.

Classy's Commercial Sales team is seeking an expert Account Executive to work with Mid-Market customers. This segment includes the country's fastest-growing nonprofits and the biggest market opportunity for Classy.org.

You will drive the sales process in a performance-based environment and partner with prospective customers to identify how nonprofits can get the most out of our fundraising platform. We want to talk to you if you are energized by startup life, closing deals, and developing your career.

What you’ll do:

• Methodically qualify, build, and be responsible for an accurate sales pipeline using a rigorous sales process and leveraging MEDDICC sales qualification methodology. 
• Responsible to source majority of your own pipeline. 
• Own the sales process for medium and large new logo customers from first contact, discovery call, to conducting the demo yourself, to ultimately contract negotiation.
• Artfully deliver web-based presentations, demonstrating strong product knowledge and inside sales standard methodologies.
• Sell to VP & C-Suite executives and navigate through multiple decision makers to craft compelling events and secure all approvals. 
• Consistently exceed your quarterly and annual sales quota and be well-compensated for doing so.
• Become an expert on both the Classy suite of tools and the nonprofit industry, enabling you to have consultative and strategic sales related conversations with prospects.
• Participate in Classy’s mentorship & sales advocates programs
• Hosts regional events to generate net new pipeline
• Represents Classy at industry events
• Helps manager host team stand-ups and meetings; bring new ideas/strategies and steer productive brainstorming conversations 
• Responsible for additional lead and pipeline management strategies and efforts 
• Responsible for piloting changes in process
• Forecasts quarterly accurately 

What you Bring (Required):

• 3+ years experience of progressive B2B experience on an inside sales team
• 2+ years experience selling in SaaS, ed-tech, healthcare, or at a non-profit.
• Experience with and an appetite for outbound pipeline generation and demand generation activities
• Experience managing a defined territory or book of accounts (all new business)
• Demonstrates ability to hit increased quota (pipeline production must align) 
• Pipeline management & sales process expert (Sales Stages)
• An ambitious spirit who loves to win: Track record of consistently exceeding established goals
• Excellent listening, verbal, written, negotiation, and presentation skills
• A love for the startup environment

 What would be awesome to have (Preferred):

• Bachelor’s Degree
• Salesforce CRM knowledge
• Training on Sandler, MEDDICC, or other solutions based selling and forecasting methodologies
• Experience selling into the non-profit sector
• Experience working with cross functional teams to push deals over the finish line (ex: channel/partnerships, solutions engineers, deal desk, product marketing)
• Experience using Salesloft, 6Sense, LinkedIn Sales Navigator, ZoomInfo, and Chorus

Why you’ll love it here: 

• Market competitive pay
• Rich healthcare benefits including employer paid premiums for medical/dental/vision (100% for employee only plans and 85% for employee + dependent plans) and employer HSA contributions. 
• 401(k) retirement plan with company matching
• Hybrid workplace with fully remote flexibility for many roles
• Monetary support for new hire setup, hybrid work & wellbeing, family planning, and commuting expenses
• A variety of mental and wellness programs to support employees   
• Generous paid parental leave and family planning stipend
• Supportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floating holiday
• Learning & development and recognition programs
• Gives Back Program where employees can nominate a fundraiser every week for a donation from the company. 

Dedication to Diversity 

Classy is working toward building a more diverse and inclusive environment that is representative of individuals of all backgrounds, experiences, and lifestyles, allowing all employees to feel comfortable being their true, authentic selves in a space that enables productivity and meaningful work.

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com.

The expected US salary range for this position is $66,000-89,500 ($132,000-$179,000 when potential target commissions are factored in when potential target commissions are factored in) + equity + benefits. Your recruiter can share more about the specific OTE structure for this position during the hiring process.

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com.

Global Data Privacy Notice for Job Candidates and Applicants:

Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required.

Learn more about GoFundMe:

For recent company news and announcements, visit our Newsroom.

Classy, an affiliate of GoFundMe, is a Public Benefit Corporation and giving platform that enables nonprofits to connect supporters with the causes they care about. Classy's platform provides powerful and intuitive fundraising tools to convert and retain donors. Since 2011, Classy has helped nonprofits mobilize and empower the world for good by helping them raise over $7 billion. Classy also hosts the Collaborative conference and the Classy Awards to spotlight the innovative work nonprofits are implementing around the globe. For more information, visit www.classy.org.

About the Department:

The Technical Support Engineering team is part of the Care Team (Customer Support Team). The Care Team solves customer problems and answers technical questions via phone, email, and chat. Care is the voice of the customer, and we go above and beyond to advocate on behalf of our nonprofit clients to make this product and support experience world class.

About the Product You'll be Supporting:

Classy for Salesforce is the leading Salesforce integration within the nonprofit fundraising space. Classy has partnered with Salesforce in providing a world class Salesforce integration that allows the sync of data from Classy to Salesforce in near real time. This is a position where you will learn the inner workings of the Classy for Salesforce Integration architecture, and gain a deeper understanding of Classy and the Salesforce ecosystem.

Classy is looking for an integral addition to our tight-knit but growing Care team! The Technical Support Engineer I (Salesforce) will become a resident product expert, specializing in the Classy for Salesforce integration. Must be able to communicate successfully with our customers on their support cases and thrive in a customer facing role. The 3 core components of this position are:

• Client Email Queue Management (80%) – Help maintain SLA’s on client submitted technical support cases.
• Client Phone Calls (10%) – When requested, provide support via client calls
• Internal Team Support (10%)– Help answer questions from cross functional teams in regards to the integration

Daily responsibilities include:

• Become a product expert on the core features and functionality of the Classy for Salesforce Integration
• Respond to customer support emails and phone calls to answer product questions
• Provide general troubleshooting for client reported product issues
• Help identify whether a client reported issue is an issue with the product, or is specific to the client’s Salesforce instance/configuration
• Escalate product bugs to Support Level 2
• In collaboration with Support Level 2, identify the most impactful bugs for fix prioritization
• Work with manager on identifying queue trends for case deflection opportunities
• Answer internal team questions regarding the integration
• Collaborate with cross functional partners on case statuses and next steps

Qualifications:

• 2+ years experience in a client-facing technical role.
• Bachelor’s degree or have equivalent work experience.
• Desire to deliver positive customer experiences
• Ability to professionally and respectfully address customer concerns and provide concise feedback.
• Excellent communication and troubleshooting skills
• Must be a self-starter that is willing to self learn at times

Why you’ll love it here...

• Market competitive pay
• Rich healthcare benefits including employer paid premiums for medical/dental/vision (100% for employee only plans and 85% for employee + dependent plans) and employer HSA contributions. 
• 401(k) retirement plan with company matching
• Hybrid workplace with fully remote flexibility for many roles
• Monetary support for new hire setup, hybrid work & wellbeing, family planning, and commuting expenses
• A variety of  mental and wellness programs to support employees  
• Generous paid parental leave and family planning stipend
• Supportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floating holiday
• Learning & development and recognition programs
• Gives Back Program where employees can nominate a fundraiser every week for a donation from the company
• Inclusion, diversity, equity, and belonging are vital to our priorities and we continue to evolve our strategy to ensure DEI is embedded in all processes and programs at GoFundMe. Our Diversity, Equity, and Inclusion team is always finding new ways for our company to uphold and represent the experiences of all of the people in our organization.
• Employee resource groups
• Your work has a real purpose and will help change lives on a global scale.
• You’ll be a part of a fun, supportive team that works hard and celebrates accomplishments together. 
• We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose
• We are a certified Great Place to Work, are growing fast and have incredible opportunities ahead!

GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We are committed to providing diversity, equity, and inclusion training to all employees, and we do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.

The total annual salary for this full-time position is $56,700 - $76,500 + equity + benefits.  As this is a remote position, the salary range was determined by role, level, and possible location across the US. Individual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training.Your recruiter can share more about the specific salary range based on your location during the hiring process.

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com.

Learn more about GoFundMe:

We’re proud to partner withGoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘23 annual report.

Our annual “Year in Help” report reflects our community’s impact in advancing our mission of helping people help each other.

For recent company news and announcements, visit our Newsroom. 

Classy, an affiliate of GoFundMe, is a Public Benefit Corporation and giving platform that enables nonprofits to connect supporters with the causes they care about. Classy's platform provides powerful and intuitive fundraising tools to convert and retain donors. Since 2011, Classy has helped nonprofits mobilize and empower the world for good by helping them raise over $5 billion. Classy also hosts the Collaborative conference and the Classy Awards to spotlight the innovative work nonprofits are implementing around the globe. For more information, visitwww.classy.org.

Classy's Engineering team is hiring a Site Reliability Engineer II to join a team of engineers to support and extend our product infrastructure and events management platform to achieve 99.999% availability. The ideal candidate is comfortable leading technical projects and supporting a best-in-class infrastructure and reliability framework. As a member of our team, you will have the opportunity to keep the Classy online fundraising platform for nonprofits running smoothly without interruption.

What you’ll do:

• Play a critical role in contributing to and maintaining a robust, fault-tolerant, global payments platform processing billions of dollars annually.
• Maintain and enhance playbooks and runbooks
• Work across engineering to improve SLO/SLI framework
• Work to improve our incident management process 
• Perform daily assessments of the Classy’s stack, a distributed public cloud environment, for a comprehensive understanding of capacity trending, vulnerabilities, and stability 
• Participate in an engineering culture of “always be learning” where the sharing and learning from failures are celebrated and the giving and receiving of constructive, candid feedback is highly encouraged.

What you bring (Required):

• Bachelor’s Degree in Computer Science or a related field, or equivalent work experience.
• 3+ years experience with implementing AWS services (ECS, EKS, EC2, IAM, Cloudwatch, Lambda, etc.) 
• 3+ years experience using scripting languages such as Python, Bash, or Go.
• 3+ years experience using APM tools such as NewRelic, DataDog, Splunk, etc.
• Solid understanding of Docker and container orchestration
• Solid understanding of microservice architectures, database servers, and API services.
• Solid understanding of distributed data models with experience debugging distributed systems with high data loads.
• Ability to understand product requirements and translate them into technical subtasks
• A deep sense of quality and sharp engineering skills with strong computer science fundamentals.
• The detail-oriented mindset with the ability to rapidly learn new concepts and technologies and communicate complex ideas
• Experience with Scrum/Agile development methodologies.
• Ability to participate in on-call rotation for after-hours needs

What would be awesome to have (Preferred):

• Experience building PCI compliant systems
• Experience in payment processing systems
• Experience developing high-volume transaction systems
• Experience with Blue/Green deployment infrastructure
• Experience with Terraform
• Passion for building fault tolerant and secure platforms

Why you’ll love it here: 

• Market competitive pay
• Rich healthcare benefits including employer paid premiums for medical/dental/vision (100% for employee only plans and 85% for employee + dependent plans) and employer HSA contributions. 
• 401(k) retirement plan with company matching
• Hybrid workplace with fully remote flexibility for many roles
• Monetary support for new hire setup, hybrid work & wellbeing, family planning, and commuting expenses
• A variety of mental and wellness programs to support employees   
• Generous paid parental leave and family planning stipend
• Supportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floating holiday
• Learning & development and recognition programs
• Gives Back Program where employees can nominate a fundraiser every month for a donation from the company
• Inclusion, diversity, equity, and belonging are vital to our priorities and we continue to evolve our strategy to ensure DEI is embedded in all processes and programs at GoFundMe. Our Diversity, Equity, and Inclusion team is always finding new ways for our company to uphold and represent the experiences of all of the people in our organization.
• Employee resource groups
• Your work has a real purpose and will help change lives on a global scale.
• You’ll be a part of a fun, supportive team that works hard and celebrates accomplishments together. 
• We live by our core values: consider everything, do the right thing, spread empathy, delight the customer, and give back.
• We are a certified Great Place to Work, are growing fast and have incredible opportunities ahead!
• Ourcommitment to Sustainability.Classy exists to create a sustainable world for all. 

Dedication to Diversity 

Classy is working toward building a more diverse and inclusive environment that is representative of individuals of all backgrounds, experiences, and lifestyles, allowing all employees to feel comfortable being their true, authentic selves in a space that enables productivity and meaningful work.

The total annual salary for this full-time position is $110,000 - $150,000+ equity + benefits.  As this is a remote position, the salary range was determined by role, level, and possible location across the US. Individual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training. 

Your recruiter can share more about the specific salary range based on your location during the hiring process. 

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com.

Global Data Privacy Notice for Job Candidates and Applicants:

Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required.

Learn more about GoFundMe:

For recent company news and announcements, visit our Newsroom.

Classy, an affiliate of GoFundMe, is a Public Benefit Corporation and giving platform that enables nonprofits to connect supporters with the causes they care about. Classy's platform provides powerful and intuitive fundraising tools to convert and retain donors. Since 2011, Classy has helped nonprofits mobilize and empower the world for good by helping them raise over $7 billion. Classy also hosts the Collaborative conference and the Classy Awards to spotlight the innovative work nonprofits are implementing around the globe. For more information, visitwww.classy.org.

Classy is looking for a Renewals Coordinator to join our Customer Experience team! You'll manage the renewal process, strengthen customer relationships through regular interactions, and collaborate with the operations and marketing teams to enhance efficiency and identify upsell opportunities. The position will involve data analysis, contract review and negotiation, and providing insights for process improvements. 

About the role:

• Manage Renewal Processes: Oversee and streamline the renewal process for existing customers, ensuring timely and accurate renewals.
• Customer Relationship Management: Maintain and strengthen customer relationships through regular interactions, understanding their needs, and ensuring customer satisfaction.
• Collaboration with Operations Team: Work closely with the operations team to identify areas of improvement in efficiency and opportunities to automate processes. 
• Collaboration with Marketing Team: Work closely with the marketing team to identify upsell opportunities throughout the customer lifecycle.
• Data Analysis and Reporting: Monitor and report on renewal rates, identify trends, and provide insights for process improvements.
• Contract Review and Negotiation: Assist in reviewing and negotiating contract terms to align with customer needs and company goals.
• Customer Feedback Collection: Gather customer feedback and collaborate with product and support teams to enhance the customer experience.
• Market Trend Analysis: Stay informed about market trends and competitor strategies to inform renewal strategies.

What you bring (Required):

• Experience in Customer Service or Sales: Prior experience in a customer-facing role, preferably in the SaaS industry.
• Strong Communication Skills: Excellent verbal and written communication skills for effective customer interactions.
• Organizational Abilities: Strong organizational and time-management skills to handle multiple accounts and deadlines.
• Problem-Solving Skills: Ability to identify and resolve issues efficiently and effectively.
• Attention to Detail: Keen attention to detail, particularly in contract review and data analysis.
• Team Player: Ability to work collaboratively with various internal teams.
• Technical Proficiency: Comfort with CRM systems and proficiency in Microsoft Office or similar tools.
• Customer-Oriented Approach: A strong focus on customer customer experience and relationship building.

What would be awesome to have (Preferred):

• Experience with SaaS Renewals: Direct experience in managing SaaS renewals.
• Negotiation Skills: Proven negotiation skills with a track record of favorable contract outcomes.
• Educational Background: A bachelor's degree in Business, Marketing, Communications, or a related field.
• Innovative Thinking: Creative problem-solving skills and the ability to innovate in customer retention strategies.
• Tech-Savvy: An understanding of the latest trends in SaaS technologies and customer success tools.

What would be awesome to have (Preferred):

• Market competitive pay
• Rich healthcare benefits including employer paid premiums for medical/dental/vision (up to 100% for employee only plans and 85% for employee + dependent plans) and employer HSA contributions. 
• 401(k) retirement plan with company matching
• Hybrid workplace with fully remote flexibility for many roles
• Monetary support for new hire setup, hybrid work & wellbeing, family planning, and commuting expenses
• A variety of mental and wellness programs to support employees   
• Generous paid parental leave and family planning stipend
• Supportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floating holiday
• Learning & development and recognition programs
• Gives Back Program where employees can nominate a fundraiser every month  for a donation from the company
• Inclusion, diversity, equity, and belonging are vital to our priorities and we continue to evolve our strategy to ensure DEI is embedded in all processes and programs at GoFundMe. Our Diversity, Equity, and Inclusion team is always finding new ways for our company to uphold and represent the experiences of all of the people in our organization.
• Employee resource groups
• Your work has a real purpose and will help change lives on a global scale.
• You’ll be a part of a fun, supportive team that works hard and celebrates accomplishments together. 
• We live by our core values: consider everything, do the right thing, spread empathy, delight the customer, and give back.
• We are a certified Great Place to Work, are growing fast and have incredible opportunities ahead!
• Ourcommitment to Sustainability.Classy exists to create a more inclusive and sustainable world for all. 

Dedication to Diversity 

Classy is working toward building a more diverse and inclusive environment that is representative of individuals of all backgrounds, experiences, and lifestyles, allowing all employees to feel comfortable being their true, authentic selves in a space that enables productivity and meaningful work.

The total annual salary for this full-time position is $66,500 - $89,500+ equity + benefits.  As this is a remote position, the salary range was determined by role, level, and possible location across the US. Individual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training. 

Your recruiter can share more about the specific salary range based on your location during the hiring process. 

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com.

Classy, an affiliate of GoFundMe, is a Public Benefit Corporation and giving platform that enables nonprofits to connect supporters with the causes they care about. Classy's platform provides powerful and intuitive fundraising tools to convert and retain donors. Since 2011, Classy has helped nonprofits mobilize and empower the world for good by helping them raise over $5 billion. Classy also hosts the Collaborative conference and the Classy Awards to spotlight the innovative work nonprofits are implementing around the globe. For more information, visitwww.classy.org.

About the role:

Classy's Product Technology team is hiring a Senior Software Development Manager to lead a team of engineers to build and maintain our fundraising products, analytics platform, and visualization tools. The ideal candidate is comfortable with people management and experienced with multiple front end frameworks and solid understanding of best practices.  We want to talk to you if you can see beyond the donation experience and love transforming designs and mockups into highly-scalable, fault-tolerant, and seamless user experiences.

What you’ll accomplish:

• Partner with senior management to own and drive core business initiatives.
• Drive the strategy and roll-out of our Foundations roadmap.
• Evaluate technical solutions that contribute to the exciting growth phase of the company.
• Manage and coach engineers to become proficient developers using best software development practices and processes.
• Analyze, design, and develop software that delivers clean, maintainable code within a large, complex, and established code base.
• Learn and grow your skills by working collaboratively with experienced and engaged developers to design new features and re-architect existing ones

What you bring (Required):

• Bachelor’s Degree in Computer Science or a related field, or equivalent work experience.
• 4+ years directly managing engineers at any level (new graduates to leads), including distributed teams
• Direct responsibility for delivering features on a defined roadmap
• 6+ years of professional software development experience with server-side, web-based technologies (full stack preferred)
• 3+ years of experience developing web-based applications in an AWS infrastructure
• Excellent understanding of distributed software architecture with experience debugging distributed systems with high data loads.
• Advanced proficiency with Javascript Frameworks - React, Angular, and server side backends in Node.js, PHP, and Linux.
• Familiarity with GraphQL, Elasticsearch, Docker, AWS (EC2, ECS, Lambda, SNS).
• Ability to understand product requirements and translate them into technical solutions.
• Experience with Scrum/Agile development methodologies.
• Proficiency in schema design in relational or NoSQL databases (MySQL, MongoDB).
• An innate sense of quality, and sharp engineering skills with strong computer science fundamentals.

What would be awesome to have (Preferred):

• Experience with refactoring complex single page apps and/or migrating from one framework to another (i.e. Angular > React)
• Experience building PCI compliant systemsBulk of experience working with Atlassian products (Jira and Bitbucket)

Why you’ll love it here: 

• Market competitive pay
• Rich healthcare benefits, including employer paid premiums for medical/dental/vision (100% for employee only plans and 85% for employee + dependent plans) and employer HSA contributions. 401(k) retirement plan with company matching
• Hybrid workplace with fully remote flexibility for many roles
• Monetary support for new hire setup, hybrid work & wellbeing, family planning, and commuting expenses
• A variety of mental and wellness programs to support employees  
• Generous paid parental leave and family planning stipend
• Supportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floating holiday
• Learning & development and recognition programs
• Gives Back Program where employees can nominate a fundraiser every month for a donation from the companyInclusion, diversity, equity, and belonging are vital to our priorities and we continue to evolve our strategy to ensure DEI is embedded in all processes and programs at GoFundMe. Our Diversity, Equity, and Inclusion team is always finding new ways for our company to uphold and represent the experiences of all of the people in our organization.
• Employee resource groups
• Your work has a real purpose and will help change lives on a global scale.
• You’ll be a part of a fun, supportive team that works hard and celebrates accomplishments together.
• We live by our core values: consider everything, do the right thing, spread empathy, delight the customer, and give back.We are a certified Great Place to Work, are growing fast and have incredible opportunities ahead!Our commitment to Sustainability. Classy exists to create a sustainable world for all. 

Dedication to Diversity 

Classy is working toward building a more diverse and inclusive environment that is representative of individuals of all backgrounds, experiences, and lifestyles, allowing all employees to feel comfortable being their true, authentic selves in a space that enables productivity and meaningful work.

The total annual salary for this full-time position is $192,000 - $260,000  + equity + benefits.  As this is a remote position, the salary range was determined by role, level, and possible location across the US. Individual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training. 

Your recruiter can share more about the specific salary range based on your location during the hiring process.

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com.

Classy, an affiliate of GoFundMe, is a Public Benefit Corporation and giving platform that enables nonprofits to connect supporters with the causes they care about. Classy's platform provides powerful and intuitive fundraising tools to convert and retain donors. Since 2011, Classy has helped nonprofits mobilize and empower the world for good by helping them raise over $7 billion. Classy also hosts the Collaborative conference and the Classy Awards to spotlight the innovative work nonprofits are implementing around the globe. For more information, visitwww.classy.org.

Classy'sCustomer Care Team is looking for an enthusiastic Product Support Generalist to help answer customer questions about the Classy platform. You’ll play a critical role in helping nonprofits across the country make the world a better place through product education, technical assistance and spirited encouragement. 

You’ll also serve as the voice of Classy’s brand, building rewarding relationships that keep customers engaged and enthusiastic.

The ideal candidate has empathy, ability to work in a fast paced environment, and a knack for sharing knowledge.We want to talk to you if you love being part of a teamthat genuinely Cares about our nonprofit customers and the missions they serve. We aren’t your normal Customer Care team. We go above and beyond to advocate on behalf of our nonprofits across Classy to make their product and support experience world class.

What you’ll do:

• Use strong customer empathy to inspire nonprofits and build long-lasting relationships.
• Answer questions from a wide-range of nonprofits about Classy products and services, including “How do I?” questions, technical troubleshooting and billing inquiries.
• Build the brand of a fast-growing start-up through professional and timely communication. 
• Solve complex customer problems FAST by collaborating across Classy teams. 
• Become an expert on a state-of-the-art SaaS solution and how nonprofits use it to fundraise.
• Work as part of a team to deliver shared goals while also thriving autonomously.
• Improve processes, systems and customer interactions through aggressive innovation. 
• Serve as the voice of our customers by passing along critical insights to our product team. 

What you bring (Required):

• Exceptional oral and written communication.Must communicate effectively across phone, email, chat and social channels. 
• World-class organizational skills.Thrive in a world where you’ll balance customer questions and complex assignments with many moving parts. 
• Strong emotional intelligence.You can read each customer, empathize with their unique challenge and adapt to deliver world-class experiences. 
• Extremely process-oriented.You’re resourceful when a process or an answer doesn’t exist. 
• You do your best work as part of a team. You thrive in highly-matrixed environment and live for working with your teammates, customer success, product management and development. 
• Mission-driven mindset. You want a job with purpose and serve customers who are building a better world for us all. 
• Dream BIG and execute smart.Your enthusiasm for challenging the status quo through innovation is contagious.  
• Proactively uncover opportunities.You can identify trends, investigate anomalies and present recommendations to leadership and your cross-functional partners. 
• Customer service experience.You are energized every morning when you wake up, knowing you get to help nonprofits that solve a wide range of issues. 

What would be awesome to have (Preferred):

• Experience working with nonprofits.If you already have a deep understanding of the unique challenges nonprofits face, we want to hear from you. 

Why you’ll love it here: 

• Market competitive pay
• Rich healthcare benefits including employer paid premiums for medical/dental/vision (Up to 100% for employee only plans and 85% for employee + dependent plans) and employer HSA contributions. 
• 401(k) retirement plan with company matching
• Hybrid workplace with fully remote flexibility for many roles
• Monetary support for new hire setup, hybrid work & wellbeing, family planning, and commuting expenses
• A variety of mental and wellness programs to support employees   
• Generous paid parental leave and family planning stipend
• Supportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floating holiday
• Learning & development and recognition programs
• Gives Back Program where employees can nominate a fundraiser every month  for a donation from the company
• Inclusion, diversity, equity, and belonging are vital to our priorities and we continue to evolve our strategy to ensure DEI is embedded in all processes and programs at GoFundMe. Our Diversity, Equity, and Inclusion team is always finding new ways for our company to uphold and represent the experiences of all of the people in our organization.
• Employee resource groups
• Your work has a real purpose and will help change lives on a global scale.
• You’ll be a part of a fun, supportive team that works hard and celebrates accomplishments together. 
• We live by our core values: consider everything, do the right thing, spread empathy, delight the customer, and give back.
• We are a certified Great Place to Work, are growing fast and have incredible opportunities ahead!
• Ourcommitment to Sustainability.Classy exists to create a more inclusive and sustainable world for all. 

Dedication to Diversity 

Classy is working toward building a more diverse and inclusive environment that is representative of individuals of all backgrounds, experiences, and lifestyles, allowing all employees to feel comfortable being their true, authentic selves in a space that enables productivity and meaningful work.

The total annual salary for this full-time position is $51,000 - $69,000+ equity + benefits.  As this is a remote position, the salary range was determined by role, level, and possible location across the US. Individual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training. 

Your recruiter can share more about the specific salary range based on your location during the hiring process. 

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com.

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Classy, an affiliate of GoFundMe, is a Public Benefit Corporation and giving platform that enables nonprofits to connect supporters with the causes they care about. Classy's platform provides powerful and intuitive fundraising tools to convert and retain donors. Since 2011, Classy has helped nonprofits mobilize and empower the world for good by helping them raise over $6 billion. Classy also hosts the Collaborative conference and the Classy Awards to spotlight the innovative work nonprofits are implementing around the globe. For more information, visitwww.classy.org.

About the role:

Join us! We are looking for a Senior Manager, Product Marketing to help define and grow Classy’s Direct Giving & Payments product strategy, marketing, and GTM activities.

What you’ll accomplish:

• Drive GTM and marketing strategy for Classy’s most core product across direct giving, embedded donations, segmented appeals, and payments.
• Establish and refine customer and sales insights, competitive intelligence, product differentiators to drive Market Requirement definition.
• Plan and execute product launches across the organization to drive market awareness, excitement and adoption.
• Focus on key buyer personas across Enterprise/Strategic organizations such as digital marketing, data, and developer audiences.
• Drive thought leadership pillars and messaging for your product area in collaboration across messaging and other PMM
• Leverage GTM strategy and messaging to create sales cycle motions, enablement, helpful materials for the sales team and for prospective customers across the customer journey
• Act as a thought leader and compelling speaker at webinars, contribute to our blog, and speak at multiple conferences per year
• Assist with creating material for white papers, campaign elements, presentations, and webinars to generate new leads

What you bring (Required):

• Bachelor’s Degree
• 7+ years of marketing experience, with at least 3 years of experience in B2B SaaS
• Strong experience in Nonprofit Fundraising, Payments or Martech
• Proven track record of leading, coaching, and managing people
• Strategic thinker
• Exceptional writer and communicator
• High output contributor
• Cross-functional influencer
• Creative
• Proactive

What would be awesome to have (Preferred):

• B2B Product Marketing
• 3+ years experience in marketing to small and midsize companies
• 3+ years experience with fundraising, working with a foundation-related team, or engaged in a similar role that gave you deep knowledge of market trends and customer needs of nonprofit fundraisers

Why you’ll love it here: 

• Market competitive pay
• Rich healthcare benefits including employer paid premiums for medical/dental/vision (100% for employee only plans and 85% for employee + dependent plans) and employer HSA contributions. 
• 401(k) retirement plan with company matching
• Hybrid workplace with fully remote flexibility for many roles
• Monetary support for new hire setup, hybrid work & wellbeing, family planning, and commuting expenses
• A variety of mental and wellness programs to support employees   
• Generous paid parental leave and family planning stipend
• Supportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floating holiday
• Learning & development and recognition programs
• Gives Back Program where employees can nominate a fundraiser every month  for a donation from the company
• Inclusion, diversity, equity, and belonging are vital to our priorities and we continue to evolve our strategy to ensure DEI is embedded in all processes and programs at GoFundMe. Our Diversity, Equity, and Inclusion team is always finding new ways for our company to uphold and represent the experiences of all of the people in our organization.
• Employee resource groups
• Your work has a real purpose and will help change lives on a global scale.
• You’ll be a part of a fun, supportive team that works hard and celebrates accomplishments together. 
• We live by our core values: consider everything, do the right thing, spread empathy, delight the customer, and give back.
• We are a certified Great Place to Work, are growing fast and have incredible opportunities ahead!
• Ourcommitment to Sustainability.Classy exists to create a more inclusive and sustainable world for all. 

Dedication to Diversity 

Classy is working toward building a more diverse and inclusive environment that is representative of individuals of all backgrounds, experiences, and lifestyles, allowing all employees to feel comfortable being their true, authentic selves in a space that enables productivity and meaningful work.

The total annual salary for this full-time position is $164,500 - $222,500 + equity + benefits.  As this is a remote position, the salary range was determined by role, level, and possible location across the US. Individual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training. 

Your recruiter can share more about the specific salary range based on your location during the hiring process. 

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com.

Classy, an affiliate of GoFundMe, is a Public Benefit Corporation and giving platform that enables nonprofits to connect supporters with the causes they care about. Classy's platform provides powerful and intuitive fundraising tools to convert and retain donors. Since 2011, Classy has helped nonprofits mobilize and empower the world for good by helping them raise over $6 billion. Classy also hosts the Collaborative conference and the Classy Awards to spotlight the innovative work nonprofits are implementing around the globe. For more information, visitwww.classy.org.

About the role:

Help build an indispensable product that empowers nonprofits to accomplish their remarkable missions. Are you ready to make a significant impact on the world by leveraging your extensive experience in product management and technical expertise, particularly in cutting-edge technologies such as ML/AI, data analytics, APIs, and platform development? 

As a Technical Staff Product Manager at Classy, you will play a pivotal role in defining and executing our product strategy, ensuring alignment with company objectives, customer feedback, and our product vision. You’re the type of person who isn’t afraid to take up the gauntlet and strives to thrill customers with features that help them solve the world's social problems. This is a highly collaborative role, partnering with cross-functional teams, including shared services, to drive innovation and customer satisfaction in the ever-evolving landscape of AI and ML-driven solutions.
If you are excited about shaping the future of the nonprofit fundraising market, driving real change with the latest innovations, and being part of a supportive, purpose-driven team, we invite you to join us on our mission at Classy.

What you'll do:

• Define the product strategy and roadmap in collaboration with others on the team ensuring alignment of company objectives, product vision and customer feedback
• Develop and articulate compelling value propositions and product positioning, partnering with marketing and sales teams to build awareness and drive demand.
• Create learning plans to identify and test the biggest hypotheses to drive your KPIs and success metrics; analyze metrics that inform product development and continuous optimization to increase adoption and engagement
• Collaborate with a team of engineers, designers, customer success, shared services teams, analysts and operations, to define product requirements and translate them into actionable development plans, driving innovation and customer satisfaction.
• Foster ongoing relationships and communications with customers to develop a clear understanding of their goals and challenges to create a product strategy; creating a strong understanding of our customers and become an expert on the nonprofit fundraising market
• Manage, investigate, prioritize and communicate tasks and issues for completion by engineering team while communicating roadmap and product launches to the rest of Classy
• Ruthlessly prioritize backlog and work across teams to drive work that delivers value for our customers & experts.
• Present regularly to the leadership teams on project strategy and deliverables
• Perform market research, competitive analysis, and establish industry best practices to stay ahead of data-in innovations and trends.
• Continuously monitor and analyze customer feedback, market trends, and usage data to identify opportunities for improvements and new feature development.

What you bring (Required):

• 7-10+ years designing and delivering world-class software products in a Product Management role or equivalent experience in a technical role such as software development or solution architecture. Proven track record of delivering results that impact critical business metrics. 
• Domain expertise in one or more platform technologies such as middleware systems, integrations to tools and services, API and platform, containers, data streaming, time-series, or complex event processing.
• Demonstrated curiosity and passion in learning and understanding technology & software especially around AI & ML experience in product offerings/experiences
• Technically savvy with experience working with developers and architects to build scalable and highly reliant systems
• You bring a customer centric mindset. Excitement to translate users’ needs into clear, well-defined functional and technical requirements backed by data analysis and an understanding of the Classy landscape.
• Ability to comfortably analyze large data sets and ask the right data questions in order to hone your ideas and deliver features which have a high degree of ambiguity
• Capable of decomposing a big vision into bite-size milestones.
• Energized by working across multiple functions. Strong partnership and influence skill - driving prioritization and feature requirements to capabilities teams.
• Experience in leading, scaling and optimizing a growing software platform.
• Ability to dive deep with engineers to make technical tradeoff decisions and summarize it all for non-technical stakeholders and executives.
• Self-aware with a strong desire to learn and continuously improve.
• Insanely curious and data-driven, with a strong attention to design details
• Natural leadership skills and ability to work with all teams in the company, must be highly collaborative
• BA or BS degree required. Equivalent experience will be considered.

What would be awesome to have (Preferred):

• MBA or Comp Science, Eng degree - technical degree a plus
• Product Management experience in a b2b2c business model
• Experience with nonprofits, fundraising and event management
• Strong understanding of SaaS business model
• Product Management certification

Why you’ll love it here: 

• Market competitive pay
• Rich healthcare benefits including employer paid premiums for medical/dental/vision (100% for employee only plans and 85% for employee + dependent plans) and employer HSA contributions. 
• 401(k) retirement plan with company matching
• Hybrid workplace with fully remote flexibility for many roles
• Monetary support for new hire setup, hybrid work & wellbeing, family planning, and commuting expenses
• A variety of mental and wellness programs to support employees   
• Generous paid parental leave and family planning stipend
• Supportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floating holiday
• Learning & development and recognition programs
• Gives Back Program where employees can nominate a fundraiser every month for a donation from the company
• Inclusion, diversity, equity, and belonging are vital to our priorities and we continue to evolve our strategy to ensure DEI is embedded in all processes and programs at GoFundMe. Our Diversity, Equity, and Inclusion team is always finding new ways for our company to uphold and represent the experiences of all of the people in our organization.
• Employee resource groups
• Your work has a real purpose and will help change lives on a global scale.
• You’ll be a part of a fun, supportive team that works hard and celebrates accomplishments together. 
• We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose
• We are a certified Great Place to Work, are growing fast and have incredible opportunities ahead!
• Our commitment to Sustainability.Classy exists to create a sustainable world for all. 

Dedication to Diversity 

Classy is working toward building a more diverse and inclusive environment that is representative of individuals of all backgrounds, experiences, and lifestyles, allowing all employees to feel comfortable being their true, authentic selves in a space that enables productivity and meaningful work.

The total annual salary for this full-time position is $150,000- $200,000+ equity + benefits.  As this is a remote position, the salary range was determined by role, level, and possible location across the US. Individual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training. 

Your recruiter can share more about the specific salary range based on your location during the hiring process. 

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com