We are an early-stage startup that is hiring an enthusiastic Customer Support Associate to support our growing Customer Success team. We are looking to bring on individuals who want to make sure our clients and experts have an amazing experience working with us! To do this, you will utilize your interpersonal and relationship-building skills to help resolve customer requests in a timely manner. If you are a strong communicator who can dynamically interact with customers over the phone, showing empathy, encouragement, and care, then this could be the right role for you!

As a Customer Support Associate you will:
* Manage email, phone, and chat communication with customers as a primary contact for customers who have questions, concerns, or want additional features for their website.
* Support long-term customers with the management of their web presence, helping them when they have questions about the direction of their website.
* Learn the tools of our web design suite and assist customers with small design tasks.
* Contribute to Knowledge Base/FAQ and other customer-facing support resources.

You’d be a good fit if:
* You have 2+ years of experience supporting American clients or customers in an external-facing role.
* You are a quick and clear writer (you must be highly proficient in English) and an amazing communicator.
* You have experience in the world of web design helping launch and manage websites.
* You have empathy for small business users and can quickly grasp the issues they’re facing.
* You feel comfortable managing your time and deciding amongst competing priorities.
* You are patient, thoughtful, encouraging, and calm.
* You have some familiarity with managing third-party integrations on websites.
* You enjoy learning and teaching.
* You care about and want to contribute to our mission of helping people do meaningful work.
* You are willing to work full-time, 8 hrs/day (9am - 5pm US Eastern Standard Time, New York)

Don’t fear
* We don't have a minimum number of years of experience for this role. We highly favor talent and interest.
* Some candidates may see this list and feel discouraged because they don’t match all the items. Please apply anyway: there’s a good chance you’re more wonderful than you think you are.
* B12 is a safe place for human beings. We particularly encourage you to apply if you identify as a woman, are a person of color or other underrepresented minority, or are a member of the LGBTQIA community.

How to apply

Please provide:
* A pointer to your CV, resume, LinkedIn profile, or any other summary of your career so far.
* Some informal text introducing yourself and what you are excited about.

Job Description:

We are an early-stage startup, and we are looking for an experienced Affiliate Marketer to join our team. As an Affiliate Marketer, you will play a crucial role in establishing partnerships, negotiating deals, and driving the success of our affiliate program.

Responsibilities:
- Identify and reach out to potential affiliate partners who align with our brand and target audience.
- Schedule and coordinate meetings with prospective partners, ensuring effective communication and follow-ups.
- Manage the day-to-day operations of our affiliate program, including tracking activities and optimizing performance.
- Cultivate relationships with key strategic partners and large affiliates to drive growth and revenue.
- Expand our affiliate network by engaging and negotiating deals with smaller partners.

You'd be a good fit if:
- You have excellent English communication skills (both verbal and written).
- You hold a BA/BS in communications, marketing, business, or a related field.
- You have at least 1 year of affiliate marketing experience, preferably in B2B SaaS.
- You have a proven track record of scaling affiliate programs and achieving substantial growth.
- You possess strong analytical skills and can make data-driven decisions.

Don't fear:
We value talent and interest over strict requirements. Even if you don't meet all the criteria, we encourage you to apply. Your unique skills and experiences may be exactly what we're looking for.

B12 is a safe and inclusive workplace that welcomes applicants from diverse backgrounds, including women, people of color, underrepresented minorities, and LGBTQ community members.

How to apply:
Please share your CV, resume, LinkedIn profile, or any other summary of your career so far. Additionally, include an informal introduction about yourself and what excites you.


About B12:

At B12, we're dedicated to helping people accomplish more at work. Our Human-assisted AI model, Orchestra, empowers expert designers to build and manage professional websites efficiently. By leveraging AI to streamline workflows, we deliver exceptional outcomes and a high-touch experience to our clients.

Join our team and embark on an exciting journey to expand our affiliate network and drive significant business growth. Apply now to make a meaningful impact on our affiliate marketing program!